Patient Care and Satisfaction

Pre-treatment = Scheduling appointments, completing registration paperwork Treatment = Consultations, diagnostic testing, and treatments Post-treatment = Follow-up care, additional appointments, rehabilitation, and discharge planning Diagnosis = Determining patient's medical condition

Involve patients in their care = Believe they are an active participant in their healthcare Provide a conducive environment = A clean and comfortable environment Take care of their emotional needs = Show empathy and compassion Be responsive = Address patient concerns and complaints promptly

Patient identification = Ensuring accurate patient data and records Personalized care = Tailoring care to individual patient needs Resource management = Optimizing healthcare resources Medication safety = Reducing medication errors

<p>Scheduling appointments = Booking patient appointments Gathering necessary information = Collecting patient data and documentation Completing registration paperwork = Filling out patient registration forms Coordinating care = Arranging patient care with other providers</p> Signup and view all the answers

<p>Showing empathy and compassion = Increased patient satisfaction and loyalty Providing a conducive environment = Improved patient comfort and well-being Involving patients in their care = Increased patient engagement and empowerment Addressing patient concerns promptly = Reduced patient complaints and dissatisfaction</p> Signup and view all the answers

<p>Medication safety = Reducing medication errors and harm Resource management = Optimizing healthcare resources and costs Patient identification = Ensuring accurate patient data and records Personalized care = Tailoring care to individual patient needs and preferences</p> Signup and view all the answers

<p>Safety = Carry out activities or procedures without harming patients Appropriateness = Provide information/service necessary for patients based on their needs Efficiency = Good management of resources such as time, manpower, equipment and effort Effectiveness = Do what is best for the patient instead of doing what is the easiest</p> Signup and view all the answers

<p>Personalized Responsiveness = Understanding patients' unique preferences and expectations Reliability = Ensuring a correct match between the service or treatment and the individual Efficiency = Good management of resources to reduce costs Effectiveness = Improving patient outcomes through evidence-based practices</p> Signup and view all the answers

<p>Two patient identifiers = Eliminating errors and enhancing patient care Verification of patient information = Reducing medication errors and wrong person procedures Correct patient identification = Preventing the discharge of infants to the wrong families Patient involvement = Improving the reliability of the patient's identification process</p> Signup and view all the answers

<p>Reliability = Ensuring patient safety and reducing errors Efficiency = Optimizing resource allocation and reducing waste Effectiveness = Improving patient outcomes through best practices Personalized Responsiveness = Providing patient-centered care and meeting individual needs</p> Signup and view all the answers

<p>Patient Identification = Medication errors, transfusion errors, and wrong person procedures Reliability = Harm to patients and compromised care Efficiency = Inefficient use of resources and increased costs Personalized Responsiveness = Decreased patient satisfaction and loyalty</p> Signup and view all the answers

<p>Involving patients in identification = Improving the accuracy of patient identification Using two patient identifiers = Reducing errors and enhancing patient care Providing personalized care = Increasing patient satisfaction and loyalty Optimizing resource allocation = Improving efficiency and reducing waste</p> Signup and view all the answers

<p>Putting the needs of the patient first = Ensuring patient's needs are met Going out of the way to ensure patient satisfaction = Treating patients as customers Displaying a can-do attitude = Healthcare professionals exhibiting enthusiasm Reminding oneself of the patient's needs = Putting the organisation's needs first</p> Signup and view all the answers

<p>Being optimistic = Helping patients feel comfortable Having a cheerful demeanour = Puts patients at ease Being clinically competent = Providing successful care Having a can-do attitude = Making a difference in patient care</p> Signup and view all the answers

<p>Patient satisfaction = Ensuring patient's needs are met Treating patients as customers = Putting the needs of the patient first Healthcare professionals' attitude = Displaying enthusiasm and optimism Organisational strategies = Centring on patient's needs</p> Signup and view all the answers

<p>Being patient-centric = Increasing patient satisfaction Having a positive attitude = Making patients feel comfortable Prioritising patient needs = Ensuring patient's needs are met Being competent = Providing successful care</p> Signup and view all the answers

<p>Personalized care = Centreing on patient's individual needs Medication safety = Ensuring correct medication administration Registration processes = Efficiently managing patient data Resource management = Optimising resources for patient care</p> Signup and view all the answers

<p>Feeling understood = Being listened to Feeling cared for = Being treated with empathy Feeling seen = Being acknowledged as individuals Feeling secure = Trusting healthcare professionals</p> Signup and view all the answers