Patient Bill of Rights Overview

What is the primary goal of the Patient Bill of Rights?

Which of the following is a key provision of the Emergency Medical Treatment and Active Labor Act (EMTALA)?

Which law includes provisions to protect individuals from discrimination based on genetic information?

Under the Good Samaritan Act, what protection is generally provided to individuals?

What is the definition of 'autonomy' in the context of medical ethics?

What is the key characteristic of 'assertive' communication style in healthcare?

Which action demonstrates 'active listening' in therapeutic communication?

Which of the following is NOT an element to consider when communicating with patients?

What is a critical step to ensure privacy and confidentiality during telehealth?

According to the '5 P's of Telephone Etiquette', what does being 'cooperative' entail?

In email communication, salutations such as 'To Whom It May Concern' are:

What is the most appropriate first action when dealing with a dissatisfied patient?

Which action is MOST important for an MA to perform immediately when a patient expresses dissatisfaction with their service?

Within a Patient-Centered Medical Home (PCMH), what is the primary role of the primary care provider (PCP)?

How does a Patient-Centered Medical Home (PCMH) improve the patient experience?

What is the MOST crucial element for successful transitional care between healthcare providers?

What information should a MA document after providing healthcare to a patient?

What patient population is most likely to benefit from a one-time screening for an abdominal aortic aneurysm?

Which symptom is a common sign of a substance abuse use disorder?

When conducting a patient interview, which specific information is the medical assistant responsible for gathering?

What information MUST be included when documenting patient education in the PHR?

What is a crucial element follow up communication is critical for?

What actions should an MA perform when assisting with referrals?

Why is confirming a patient’s insurance coverage BEFORE referring them to a specialist office important?

For which learning style would providing demonstration materials be MOST effective?

What primary administrative duty is a Medical Assistant responsible for?

What is the MOST important responsibility of a MA?

Which entity determines a Medical Assistant's scope of practice?

What is the proper protocol to tell a patient to lie on the side that was irrigated for after an ear irrigation?

An MA is preparing a Vitamin B12 injection for a patient. What is the MOST important action to take after administering the medication?

What action must be taken with reusable equipment that includes clamps, forceps, some scalpels, and endoscopes?

What is the correct technique in the Ampule Technique?

Which agency maintains oversight for legally prescribed and used narcotic drugs?

A medical assistant mistakenly enters the information of an order before the healthcare provider authorizes it. Which of the following is the most appropriate course of action?

All of these options are components of Telehealth health care, except:

What steps should be taken in assisting to schedule elective and costly procedures that require requirements for optimum reimbursement?

A medical assistant schedules an important elective surgery but was not aware at the time that they needed a signed release for a referral, and no one in the organization told them? What is the next most important step?

What steps are taken to ensure proper patient financial communication and payment options?

Select the most appropriate options for why you would chart "Dietary Needs for Diabetes".

Identify the correct term that is used when a blood sample comes back from a lab showing 1.1L of Bilirubin count. The normal level for Bilirubin count is 0.3-1.0.