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Questions and Answers

What is one of the main reasons why effective written communication is important in a letter?

To convey a casual tone

To show off one's writing skills

To avoid phone calls

To make a good first impression on the reader (correct)

What is the typical font size and style used in a business letter?

Size 16, Courier

Size 14, Calibri

Size 12, Times New Roman (correct)

Size 10, Arial

What is the purpose of a business letter in the sales process?

To apologize to customers

To fire employees

To build relationships (correct)

To collect debts

What is the format of a business letter?

Block format Signup and view all the answers

Why is it important to know the parts of a letter?

To focus on a precise message Signup and view all the answers

What is the spacing between paragraphs in a business letter?

Double-spaced Signup and view all the answers

What is a common way to send a business letter?

Via email Signup and view all the answers

What is the first component of a business letter?

Heading Signup and view all the answers

What is the purpose of the body of a business letter?

To state the point of the letter Signup and view all the answers

What is the format of the body of a business letter?

Modified block format, single-spaced within paragraphs, and double-spaced between paragraphs Signup and view all the answers

What should be included in the closing of a business letter?

The first word of the closing capitalized and a comma at the end Signup and view all the answers

What is the purpose of the salutation in a business letter?

To address the recipient Signup and view all the answers

What is the format of the recipient's address in a business letter?

Flush left Signup and view all the answers

What is the purpose of the signature in a business letter?

To authenticate the letter Signup and view all the answers

What is the purpose of the enclosures in a business letter?

To include additional documents or materials Signup and view all the answers