Podcast
Questions and Answers
How does horizontal integration benefit tour operators in terms of cost savings?
How does horizontal integration benefit tour operators in terms of cost savings?
- By eliminating the need for travel agencies.
- By reducing the need for marketing and awareness campaigns.
- By gaining economies of scale through bulk purchasing. (correct)
- By decreasing demand from suppliers, leading to lower costs.
What is a primary advantage of vertical integration for a travel company?
What is a primary advantage of vertical integration for a travel company?
- Reduced marketing costs through diversified services.
- Increased reliance on intermediaries for sales.
- Control over supply and standardization of service quality. (correct)
- Focus solely on package holidays.
Which scenario exemplifies diagonal integration in the travel industry?
Which scenario exemplifies diagonal integration in the travel industry?
- A tour operator offering travel and vehicle insurance. (correct)
- A tour operator merging with a travel agency.
- A travel agency purchasing a tour operator.
- A hotel partnering with a spa.
What is the most direct impact of eliminating retailer commissions for tour operators?
What is the most direct impact of eliminating retailer commissions for tour operators?
Which of the following is NOT a characteristic of horizontal integration?
Which of the following is NOT a characteristic of horizontal integration?
How does vertical integration potentially enable global or regional expansion for a travel company?
How does vertical integration potentially enable global or regional expansion for a travel company?
What is the primary role of intermediaries in level 2 distribution?
What is the primary role of intermediaries in level 2 distribution?
What distinguishes vertical integration from diagonal integration in the travel industry?
What distinguishes vertical integration from diagonal integration in the travel industry?
A travel agency is creating a customized itinerary for a VIP client who values privacy and flexibility. Which type of tour arrangement would be MOST suitable?
A travel agency is creating a customized itinerary for a VIP client who values privacy and flexibility. Which type of tour arrangement would be MOST suitable?
A tour operator has designed a tour package that includes visits to two distinct cities and several optional excursions. What type of tour package is this MOST likely to be categorized as?
A tour operator has designed a tour package that includes visits to two distinct cities and several optional excursions. What type of tour package is this MOST likely to be categorized as?
An international corporation needs to organize a week-long event in a foreign country for its top executives, including seminars, team-building activities, and a gala dinner. Which type of specialized tourism package would BEST fit their needs?
An international corporation needs to organize a week-long event in a foreign country for its top executives, including seminars, team-building activities, and a gala dinner. Which type of specialized tourism package would BEST fit their needs?
A customer is looking for a short getaway that includes accommodation for two nights. Which of the following tour package durations would be MOST appropriate?
A customer is looking for a short getaway that includes accommodation for two nights. Which of the following tour package durations would be MOST appropriate?
A travel agent informs a client that a particular promotional fare is 'book and buy.' What does this typically imply for the client regarding the booking process?
A travel agent informs a client that a particular promotional fare is 'book and buy.' What does this typically imply for the client regarding the booking process?
A family is planning a vacation where all their meals are included in the tour package What type of meal plan should they look for?
A family is planning a vacation where all their meals are included in the tour package What type of meal plan should they look for?
A tour operator is creating a package holiday. Which factor MUST they consider to align with market demand?
A tour operator is creating a package holiday. Which factor MUST they consider to align with market demand?
A travel agency is determining the basic travel components. Which of the following should they consider?
A travel agency is determining the basic travel components. Which of the following should they consider?
Which of the following best describes the role of a host in a tour package?
Which of the following best describes the role of a host in a tour package?
What is a key characteristic of an independent tour package?
What is a key characteristic of an independent tour package?
Which type of tour package is most likely to be the most expensive?
Which type of tour package is most likely to be the most expensive?
A family wants a vacation package where all aspects are decided according to their needs. What type of package is most suitable?
A family wants a vacation package where all aspects are decided according to their needs. What type of package is most suitable?
Which land arrangement package includes a full set of services including hotel with breakfast, transfers, and tours, typically including city tours?
Which land arrangement package includes a full set of services including hotel with breakfast, transfers, and tours, typically including city tours?
A traveler desires a simple trip with just per-room-night basis hotel accommodation, usually including breakfast. Which type of tour package is most appropriate?
A traveler desires a simple trip with just per-room-night basis hotel accommodation, usually including breakfast. Which type of tour package is most appropriate?
What does a Free and Easy (F&E) tour package typically include?
What does a Free and Easy (F&E) tour package typically include?
Which type of package is designed for travelers who have specific requests in their itinerary?
Which type of package is designed for travelers who have specific requests in their itinerary?
Which of the following best describes the primary role of a tour operator in the traditional chain of distribution?
Which of the following best describes the primary role of a tour operator in the traditional chain of distribution?
A consolidator operates within the airline industry with which main function?
A consolidator operates within the airline industry with which main function?
In Level 1 distribution, what is the key characteristic that differentiates it from other distribution levels?
In Level 1 distribution, what is the key characteristic that differentiates it from other distribution levels?
What is the role of a broker in the context of tour operations and the airline industry?
What is the role of a broker in the context of tour operations and the airline industry?
Which of the following is the MOST significant advantage for travel agencies when purchasing airline tickets through consolidators?
Which of the following is the MOST significant advantage for travel agencies when purchasing airline tickets through consolidators?
How does the traditional chain of distribution benefit consumers seeking package holidays?
How does the traditional chain of distribution benefit consumers seeking package holidays?
What is a key difference between a tour operator acting as a wholesaler versus a travel agency as a retailer?
What is a key difference between a tour operator acting as a wholesaler versus a travel agency as a retailer?
Considering the two levels of distribution, what is a primary implication of shifting from Level 2 to Level 1 for a tour operator?
Considering the two levels of distribution, what is a primary implication of shifting from Level 2 to Level 1 for a tour operator?
A traveler wants to visit multiple cities in Europe but prefers to have their itinerary and accommodations pre-arranged as a cohesive experience. What type of package holiday best suits this traveler?
A traveler wants to visit multiple cities in Europe but prefers to have their itinerary and accommodations pre-arranged as a cohesive experience. What type of package holiday best suits this traveler?
A resort in Cancun offers unlimited meals, drinks, and access to all on-site activities for a flat fee upon arrival. In which type of package holiday does it specialize?
A resort in Cancun offers unlimited meals, drinks, and access to all on-site activities for a flat fee upon arrival. In which type of package holiday does it specialize?
A tour company is creating a package for history enthusiasts who want in-depth knowledge about historical sites. Which inclusion would be most beneficial?
A tour company is creating a package for history enthusiasts who want in-depth knowledge about historical sites. Which inclusion would be most beneficial?
A traveler wants to explore a national park but prefers the flexibility of self-guided hikes. Which type of guided package holiday would be most appropriate?
A traveler wants to explore a national park but prefers the flexibility of self-guided hikes. Which type of guided package holiday would be most appropriate?
What is the most significant advantage of booking a package holiday compared to arranging each component separately?
What is the most significant advantage of booking a package holiday compared to arranging each component separately?
A family is planning a vacation where they want all meals, non-alcoholic beverages, and on-site entertainment included in the upfront price. However, alcoholic beverages are excluded. What kind of travel is this?
A family is planning a vacation where they want all meals, non-alcoholic beverages, and on-site entertainment included in the upfront price. However, alcoholic beverages are excluded. What kind of travel is this?
A traveler books an 'Escorted Tour', but is unhappy to discover assistance from a host based in the tourist destination. What is the likely reason for their disappointment?
A traveler books an 'Escorted Tour', but is unhappy to discover assistance from a host based in the tourist destination. What is the likely reason for their disappointment?
Why might a traveler perceive a package holiday as 'safer, more comfortable, and more secure than do-it-yourself (DIY) package tours'?
Why might a traveler perceive a package holiday as 'safer, more comfortable, and more secure than do-it-yourself (DIY) package tours'?
Flashcards
Tour Host Role
Tour Host Role
A representative of the tour company who assists tourists with planning and organizing activities.
Independent Tour
Independent Tour
A package holiday for tourists who prefer to travel solo or without a structured group.
Tailor-Made Package
Tailor-Made Package
A package holiday designed to meet the specific needs and preferences of a client.
Hotel Accommodation Only
Hotel Accommodation Only
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Hotel Accommodation with Add-ons
Hotel Accommodation with Add-ons
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Land Package
Land Package
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Customized Packages
Customized Packages
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Free and Easy (F&E) Tour
Free and Easy (F&E) Tour
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Package Holiday
Package Holiday
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Perceived Benefits of Package Holidays
Perceived Benefits of Package Holidays
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Static Holiday
Static Holiday
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All-Inclusive Holiday
All-Inclusive Holiday
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Multicenter Holiday
Multicenter Holiday
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Tour (Guided Vacation)
Tour (Guided Vacation)
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Escorted Tour
Escorted Tour
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Guided Tour Hosted Package
Guided Tour Hosted Package
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Level 1 Distribution
Level 1 Distribution
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Level 2 Distribution
Level 2 Distribution
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Horizontal Integration
Horizontal Integration
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Economies of Scale
Economies of Scale
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Vertical Integration
Vertical Integration
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Competitive Advantage via Integration
Competitive Advantage via Integration
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Diagonal Integration
Diagonal Integration
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Example of Diagonal Integration
Example of Diagonal Integration
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Seat-in-Coach (SIC)
Seat-in-Coach (SIC)
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Compulsory Tours
Compulsory Tours
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Combo Tours
Combo Tours
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MICE
MICE
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Full Board Meal Package
Full Board Meal Package
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Half Board Meal Package
Half Board Meal Package
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Breakfast Only Package
Breakfast Only Package
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Intermediaries
Intermediaries
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Tour Operator
Tour Operator
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Travel Agency
Travel Agency
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Brokers (in tourism)
Brokers (in tourism)
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Consolidators
Consolidators
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Chain of Distribution
Chain of Distribution
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Direct Distribution
Direct Distribution
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Leisure Travelers
Leisure Travelers
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Study Notes
- Package holidays (package tours or tour packages) are the combination of at least two travel components
- These components are transportation, accommodation, meal plans, sightseeing tours, tour coordinator, and tour guide services
- Convenience is the key principle of package holidays
- Package holidays are believed to be effective, less expensive, safer, comfortable, and more secure than DIY package tours
- Package holidays are divided into two types: regular and ad-hoc
Types of Package Holidays
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Static holidays are single-destination stays in a single location
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Known as all-inclusive, they include meals, beverages, snacks, facilities, and services which are included in the upfront price
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All-inclusiveness depends on the brand and market
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El Nido Resorts in Lagen Islands, Palawan offers this
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Multicenter holidays combine two or more destinations into one trip
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Tourists can see more than one place
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Magellan's Cross Tour in Cebu paired with Shangri-La's Mactan Resort and Spa is an example
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Tour/guided vacations are travel programs that happen at several destinations and come in the following forms:
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Escorted tours are prearranged travel programs led by a tour manager or leader
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Provides tourists with services and information
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Can include expert local tour guides such as the Cordillera Escorted Tour in Banaue, Batad, and Sagada
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Guided tour hosted packages let tourists travel independently with guidance from a local host
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The host is a representative or ground agent who offers meet and greet services
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They help with planning, transfers, tour guides, and ticketing such as the 7-day Palawan Tour from Puerto Princesa to El Nido
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Independent tours are for tourists who travel without a group
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Travel components depend on the tourist's profile and requests
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Includes options for sports, cultural events, and excursions like Exploring Volcanoes: Mt. Pinatubo, Taal Volcano, and Camiguin
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Tailor-made packages are designed to meet client's needs and fit their requirements
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May be more expensive
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Siquijor Island Getaway for the Dela Cruz Family is an example
Other Tour Package Types
- Hotel Accommodation Only is a hotel accommodation with breakfast
- Hotel Accommodation with Add-ons is a hotel booking with one or two add-ons (airport to hotel transfers included)
- Land Package (hotel with breakfast, transfers, and tours) is a full set land arrangement package that includes city tours
- Customized packages are for clients who have specific requests in their itinerary
According to Destinations and Tours
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Free and Easy (F&E) tour packages are single destination tours with non-compulsory day tours
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These are on a Seat-in-coach (SIC) basis (shared bus), not private arrangements
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Private arrangements incur additional surcharges
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Compulsory tours are budget tour packages arranged by tour operators that offer compulsory city tours on an SIC basis
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Clients get penalized if they opt out
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Combo tours combine two or more destinations with day tours that may or may not be compulsory
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Meetings, Incentives, Conferences, and Exhibitions (MICE) tour packages plan, book, and facilitate conferences, seminars, and other events
According to Duration of Stay
- 3 DAYS 2 NIGHTS (3D2N) is a three days and two nights tour package
- 4 DAYS 3 NIGHTS (4D3N) is a four days and three nights tour package
- 5 DAYS 4 NIGHTS (5D4N) is a five days and four nights tour package
According to Booking
- Book and buy deals cannot be reserved and must be finalized to reserve it
- Reservations deadlines can be reserved with a deadline to finalize, auto-cancel and auto-finalize
According to Meals Inclusive
- Full Board Meal Package includes breakfast, lunch, and dinner
- Half Board Meal Package includes breakfast and lunch
- Breakfast-Only Package includes breakfast
The Operating Environment
- Tour operators have to work within their environment and respond appropriately to changes
- Activities depend on the current issues/events in the country where they're based, as well as destination
- Operators align with the demand of their market and other countries
Chain of Distribution
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Package holidays are basic travel components distributed by intermediaries known as wholesalers/retailers
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Tour operators are wholesalers, and travel agencies are retailers
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Brokers work in the airline industry
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They offer accommodation and travel services and purchase in bulk to sell to other tour operators/travel agencies
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They buy large amounts of seats/rooms for a lower price to make profit
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Consolidators work in the airline industry to purchase tickets directly from airlines to resell to travel agents/consumers at discounted rates
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Level 1 distribution (direct) has tour operators sell packages directly to consumers
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Level 2 distribution has retailers selling and promoting the packages
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Commissions are given to intermediaries for product/service sold
The Need for Integration
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Horizontal integration occurs when companies buy or merge with companies on the same distribution level
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Companies offering similar products, like a tour operator buying another tour operator
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Vertical integration occurs when a company develops its operations or merges with another component from a different distribution level
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Travel agency promoting tour operator packages, or a tour operator purchasing a charter airline/hotel
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Provides control over supply and standardization of service quality through aligned competencies
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Diagonal integration occurs when businesses try to enter another service that may assist its products
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Tour Operator offering travel/vehicle insurance to support consumer package holiday
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