Package Holidays: Static and Multicenter

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Questions and Answers

How does horizontal integration benefit tour operators in terms of cost savings?

  • By eliminating the need for travel agencies.
  • By reducing the need for marketing and awareness campaigns.
  • By gaining economies of scale through bulk purchasing. (correct)
  • By decreasing demand from suppliers, leading to lower costs.

What is a primary advantage of vertical integration for a travel company?

  • Reduced marketing costs through diversified services.
  • Increased reliance on intermediaries for sales.
  • Control over supply and standardization of service quality. (correct)
  • Focus solely on package holidays.

Which scenario exemplifies diagonal integration in the travel industry?

  • A tour operator offering travel and vehicle insurance. (correct)
  • A tour operator merging with a travel agency.
  • A travel agency purchasing a tour operator.
  • A hotel partnering with a spa.

What is the most direct impact of eliminating retailer commissions for tour operators?

<p>Greater profit margins. (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of horizontal integration?

<p>Focus on partnering with businesses in different levels of the supply chain. (B)</p> Signup and view all the answers

How does vertical integration potentially enable global or regional expansion for a travel company?

<p>By controlling various levels of the supply chain. (C)</p> Signup and view all the answers

What is the primary role of intermediaries in level 2 distribution?

<p>To sell and promote travel products. (D)</p> Signup and view all the answers

What distinguishes vertical integration from diagonal integration in the travel industry?

<p>Vertical integration involves different levels of the supply chain, while diagonal integration involves related but distinct services. (C)</p> Signup and view all the answers

A travel agency is creating a customized itinerary for a VIP client who values privacy and flexibility. Which type of tour arrangement would be MOST suitable?

<p>Private arrangement with additional surcharges to accommodate the client's preferences. (D)</p> Signup and view all the answers

A tour operator has designed a tour package that includes visits to two distinct cities and several optional excursions. What type of tour package is this MOST likely to be categorized as?

<p>Combo tour (C)</p> Signup and view all the answers

An international corporation needs to organize a week-long event in a foreign country for its top executives, including seminars, team-building activities, and a gala dinner. Which type of specialized tourism package would BEST fit their needs?

<p>MICE Tour Package (D)</p> Signup and view all the answers

A customer is looking for a short getaway that includes accommodation for two nights. Which of the following tour package durations would be MOST appropriate?

<p>3 Days 2 Nights (3D2N) (D)</p> Signup and view all the answers

A travel agent informs a client that a particular promotional fare is 'book and buy.' What does this typically imply for the client regarding the booking process?

<p>The booking must be immediately finalized and paid for to secure the reservation. (A)</p> Signup and view all the answers

A family is planning a vacation where all their meals are included in the tour package What type of meal plan should they look for?

<p>Full Board Meal Package (D)</p> Signup and view all the answers

A tour operator is creating a package holiday. Which factor MUST they consider to align with market demand?

<p>Current trends and events in both the origin and destination countries. (D)</p> Signup and view all the answers

A travel agency is determining the basic travel components. Which of the following should they consider?

<p>Transportation, accommodation, and activities. (C)</p> Signup and view all the answers

Which of the following best describes the role of a host in a tour package?

<p>Providing meet-and-greet services and assisting with activity planning and organization. (D)</p> Signup and view all the answers

What is a key characteristic of an independent tour package?

<p>It is tailored for individual tourists who travel without being in a group. (B)</p> Signup and view all the answers

Which type of tour package is most likely to be the most expensive?

<p>Tailor-made Package. (B)</p> Signup and view all the answers

A family wants a vacation package where all aspects are decided according to their needs. What type of package is most suitable?

<p>Tailor-made package. (B)</p> Signup and view all the answers

Which land arrangement package includes a full set of services including hotel with breakfast, transfers, and tours, typically including city tours?

<p>Land Package. (B)</p> Signup and view all the answers

A traveler desires a simple trip with just per-room-night basis hotel accommodation, usually including breakfast. Which type of tour package is most appropriate?

<p>Hotel Accommodation Only. (D)</p> Signup and view all the answers

What does a Free and Easy (F&E) tour package typically include?

<p>A single destination with non-compulsory day tours. (A)</p> Signup and view all the answers

Which type of package is designed for travelers who have specific requests in their itinerary?

<p>Customized packages. (B)</p> Signup and view all the answers

Which of the following best describes the primary role of a tour operator in the traditional chain of distribution?

<p>Functioning as a wholesaler by creating and distributing package holidays through intermediaries. (D)</p> Signup and view all the answers

A consolidator operates within the airline industry with which main function?

<p>Purchasing airline tickets in bulk to resell them to travel agents or consumers at reduced prices. (A)</p> Signup and view all the answers

In Level 1 distribution, what is the key characteristic that differentiates it from other distribution levels?

<p>Direct sales from tour operators to consumers without intermediaries. (B)</p> Signup and view all the answers

What is the role of a broker in the context of tour operations and the airline industry?

<p>Operating within the airline industry, purchasing in bulk, and selling to other tour operators or travel agencies. (A)</p> Signup and view all the answers

Which of the following is the MOST significant advantage for travel agencies when purchasing airline tickets through consolidators?

<p>The ability to offer lower prices to their customers due to discounted rates. (A)</p> Signup and view all the answers

How does the traditional chain of distribution benefit consumers seeking package holidays?

<p>By providing a variety of options and services through different intermediaries. (C)</p> Signup and view all the answers

What is a key difference between a tour operator acting as a wholesaler versus a travel agency as a retailer?

<p>Tour operators create and assemble travel packages, while travel agencies sell these packages to consumers. (A)</p> Signup and view all the answers

Considering the two levels of distribution, what is a primary implication of shifting from Level 2 to Level 1 for a tour operator?

<p>Greater control over the customer experience and profit margins. (D)</p> Signup and view all the answers

A traveler wants to visit multiple cities in Europe but prefers to have their itinerary and accommodations pre-arranged as a cohesive experience. What type of package holiday best suits this traveler?

<p>Multicenter holiday (C)</p> Signup and view all the answers

A resort in Cancun offers unlimited meals, drinks, and access to all on-site activities for a flat fee upon arrival. In which type of package holiday does it specialize?

<p>Static holiday also know as an all-inclusive holiday (C)</p> Signup and view all the answers

A tour company is creating a package for history enthusiasts who want in-depth knowledge about historical sites. Which inclusion would be most beneficial?

<p>Tour guides with expertise on the regions involved. (D)</p> Signup and view all the answers

A traveler wants to explore a national park but prefers the flexibility of self-guided hikes. Which type of guided package holiday would be most appropriate?

<p>Guided tour hosted package (C)</p> Signup and view all the answers

What is the most significant advantage of booking a package holiday compared to arranging each component separately?

<p>Convenience in planning and perceived effectiveness. (D)</p> Signup and view all the answers

A family is planning a vacation where they want all meals, non-alcoholic beverages, and on-site entertainment included in the upfront price. However, alcoholic beverages are excluded. What kind of travel is this?

<p>A limited all-inclusive static holiday (A)</p> Signup and view all the answers

A traveler books an 'Escorted Tour', but is unhappy to discover assistance from a host based in the tourist destination. What is the likely reason for their disappointment?

<p>An escorted tour is a prearranged travel program escorted by a tour manager or a tour leader. (A)</p> Signup and view all the answers

Why might a traveler perceive a package holiday as 'safer, more comfortable, and more secure than do-it-yourself (DIY) package tours'?

<p>Package tours arrange transportation, accommodation, and guidance. (C)</p> Signup and view all the answers

Flashcards

Tour Host Role

A representative of the tour company who assists tourists with planning and organizing activities.

Independent Tour

A package holiday for tourists who prefer to travel solo or without a structured group.

Tailor-Made Package

A package holiday designed to meet the specific needs and preferences of a client.

Hotel Accommodation Only

A hotel booking on a 'per-room-per-night' basis, typically inclusive of breakfast.

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Hotel Accommodation with Add-ons

A hotel booking with extra service(s), such as airport transfers.

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Land Package

A complete travel arrangement comprising hotel, transfers, and tours.

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Customized Packages

Packages made for clients who have specific requests in their itinerary.

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Free and Easy (F&E) Tour

A tour package to one destination with optional day tours.

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Package Holiday

An arranged combination of at least two travel components: transportation, accommodation, meals, tours, coordinator, and guide services.

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Perceived Benefits of Package Holidays

Package holidays are often perceived as more convenient, effective, less expensive, safer, more comfortable, and more secure than DIY travel.

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Static Holiday

A package holiday to a single, fixed location.

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All-Inclusive Holiday

A static holiday where all meals, beverages, snacks, facilities, and services are included in the upfront price.

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Multicenter Holiday

A holiday combining two or more destinations into one trip.

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Tour (Guided Vacation)

A travel program visiting several destinations.

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Escorted Tour

A prearranged travel program escorted by a tour manager or leader, providing services and information.

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Guided Tour Hosted Package

Travel independently with guidance and assistance from a host based in the tourist destination/s.

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Level 1 Distribution

Selling directly to customers without intermediaries, increasing profits.

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Level 2 Distribution

Using retailers to sell packages, which involves paying commissions.

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Horizontal Integration

Companies at the same level merge, like tour operator buying another tour operator.

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Economies of Scale

Cost savings from increased production, e.g., large-scale purchasing.

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Vertical Integration

Company merges with different level, like a tour operator buying an airline.

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Competitive Advantage via Integration

Ensuring consistent quality control by controlling the supply chain.

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Diagonal Integration

Travel business enters a supporting service, like a tour operator offering insurance.

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Example of Diagonal Integration

Offering travel and vehicle insurance alongside package holidays.

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Seat-in-Coach (SIC)

Tour package where travelers share transportation (e.g., bus/coach).

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Compulsory Tours

Budget tour packages with mandatory city tours, penalties may apply for opting out..

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Combo Tours

Tour combining two or more destinations; day tours may or may not be mandatory.

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MICE

Specialized tourism focused on planning events like conferences and seminars.

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Full Board Meal Package

A tour package that includes breakfast, lunch, and dinner.

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Half Board Meal Package

Tour package including breakfast and lunch.

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Breakfast Only Package

Tour package including breakfast only.

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Intermediaries

Companies or individuals that act as intermediaries between travel product suppliers and consumers.

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Tour Operator

A company that creates and sells package holidays.

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Travel Agency

A business that sells travel products and services directly to customers.

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Brokers (in tourism)

Tour operators within the airline industry who may also offer accommodation and other travel services.

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Consolidators

Brokers within the airline industry who purchase tickets directly from airlines to resell at discounted rates.

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Chain of Distribution

The path travel products take from supplier to consumer.

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Direct Distribution

Selling travel products directly to consumers without intermediaries.

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Leisure Travelers

Consumers who purchase travel products and services for personal or leisure purposes.

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Study Notes

  • Package holidays (package tours or tour packages) are the combination of at least two travel components
  • These components are transportation, accommodation, meal plans, sightseeing tours, tour coordinator, and tour guide services
  • Convenience is the key principle of package holidays
  • Package holidays are believed to be effective, less expensive, safer, comfortable, and more secure than DIY package tours
  • Package holidays are divided into two types: regular and ad-hoc

Types of Package Holidays

  • Static holidays are single-destination stays in a single location

  • Known as all-inclusive, they include meals, beverages, snacks, facilities, and services which are included in the upfront price

  • All-inclusiveness depends on the brand and market

  • El Nido Resorts in Lagen Islands, Palawan offers this

  • Multicenter holidays combine two or more destinations into one trip

  • Tourists can see more than one place

  • Magellan's Cross Tour in Cebu paired with Shangri-La's Mactan Resort and Spa is an example

  • Tour/guided vacations are travel programs that happen at several destinations and come in the following forms:

  • Escorted tours are prearranged travel programs led by a tour manager or leader

  • Provides tourists with services and information

  • Can include expert local tour guides such as the Cordillera Escorted Tour in Banaue, Batad, and Sagada

  • Guided tour hosted packages let tourists travel independently with guidance from a local host

  • The host is a representative or ground agent who offers meet and greet services

  • They help with planning, transfers, tour guides, and ticketing such as the 7-day Palawan Tour from Puerto Princesa to El Nido

  • Independent tours are for tourists who travel without a group

  • Travel components depend on the tourist's profile and requests

  • Includes options for sports, cultural events, and excursions like Exploring Volcanoes: Mt. Pinatubo, Taal Volcano, and Camiguin

  • Tailor-made packages are designed to meet client's needs and fit their requirements

  • May be more expensive

  • Siquijor Island Getaway for the Dela Cruz Family is an example

Other Tour Package Types

  • Hotel Accommodation Only is a hotel accommodation with breakfast
  • Hotel Accommodation with Add-ons is a hotel booking with one or two add-ons (airport to hotel transfers included)
  • Land Package (hotel with breakfast, transfers, and tours) is a full set land arrangement package that includes city tours
  • Customized packages are for clients who have specific requests in their itinerary

According to Destinations and Tours

  • Free and Easy (F&E) tour packages are single destination tours with non-compulsory day tours

  • These are on a Seat-in-coach (SIC) basis (shared bus), not private arrangements

  • Private arrangements incur additional surcharges

  • Compulsory tours are budget tour packages arranged by tour operators that offer compulsory city tours on an SIC basis

  • Clients get penalized if they opt out

  • Combo tours combine two or more destinations with day tours that may or may not be compulsory

  • Meetings, Incentives, Conferences, and Exhibitions (MICE) tour packages plan, book, and facilitate conferences, seminars, and other events

According to Duration of Stay

  • 3 DAYS 2 NIGHTS (3D2N) is a three days and two nights tour package
  • 4 DAYS 3 NIGHTS (4D3N) is a four days and three nights tour package
  • 5 DAYS 4 NIGHTS (5D4N) is a five days and four nights tour package

According to Booking

  • Book and buy deals cannot be reserved and must be finalized to reserve it
  • Reservations deadlines can be reserved with a deadline to finalize, auto-cancel and auto-finalize

According to Meals Inclusive

  • Full Board Meal Package includes breakfast, lunch, and dinner
  • Half Board Meal Package includes breakfast and lunch
  • Breakfast-Only Package includes breakfast

The Operating Environment

  • Tour operators have to work within their environment and respond appropriately to changes
  • Activities depend on the current issues/events in the country where they're based, as well as destination
  • Operators align with the demand of their market and other countries

Chain of Distribution

  • Package holidays are basic travel components distributed by intermediaries known as wholesalers/retailers

  • Tour operators are wholesalers, and travel agencies are retailers

  • Brokers work in the airline industry

  • They offer accommodation and travel services and purchase in bulk to sell to other tour operators/travel agencies

  • They buy large amounts of seats/rooms for a lower price to make profit

  • Consolidators work in the airline industry to purchase tickets directly from airlines to resell to travel agents/consumers at discounted rates

  • Level 1 distribution (direct) has tour operators sell packages directly to consumers

  • Level 2 distribution has retailers selling and promoting the packages

  • Commissions are given to intermediaries for product/service sold

The Need for Integration

  • Horizontal integration occurs when companies buy or merge with companies on the same distribution level

  • Companies offering similar products, like a tour operator buying another tour operator

  • Vertical integration occurs when a company develops its operations or merges with another component from a different distribution level

  • Travel agency promoting tour operator packages, or a tour operator purchasing a charter airline/hotel

  • Provides control over supply and standardization of service quality through aligned competencies

  • Diagonal integration occurs when businesses try to enter another service that may assist its products

  • Tour Operator offering travel/vehicle insurance to support consumer package holiday

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