Podcast
Questions and Answers
Productivity is a tool of measurement that determines the efficiency of the organization in terms of the ratio of output produced with respect to ______.
Productivity is a tool of measurement that determines the efficiency of the organization in terms of the ratio of output produced with respect to ______.
inputs
The real cost of quality is the cost of avoiding nonconformance and ______.
The real cost of quality is the cost of avoiding nonconformance and ______.
failure
Quality is one of the key issues which defines an organization's competitive position in the ______.
Quality is one of the key issues which defines an organization's competitive position in the ______.
market
To gain competitive advantage in the market through quality, organizations have adopted the Total Quality ______ (TQM) approach.
To gain competitive advantage in the market through quality, organizations have adopted the Total Quality ______ (TQM) approach.
Measuring productivity in production organizations is relatively easy, but measuring productivity for knowledge workers and in the ______ organizations is difficult.
Measuring productivity in production organizations is relatively easy, but measuring productivity for knowledge workers and in the ______ organizations is difficult.
Control charts such as X-Charts, R-Charts, P-Charts, and C-Charts are tools used for _____ control.
Control charts such as X-Charts, R-Charts, P-Charts, and C-Charts are tools used for _____ control.
Total Quality Management (TQM) is based on the premise that quality is the responsibility of everyone involved in the _____ or consumption of goods.
Total Quality Management (TQM) is based on the premise that quality is the responsibility of everyone involved in the _____ or consumption of goods.
One of the basic principles of TQM is to continuously _____ the business processes.
One of the basic principles of TQM is to continuously _____ the business processes.
A key TQM practice involves ______ quality management, which focuses on ensuring suppliers meet quality standards.
A key TQM practice involves ______ quality management, which focuses on ensuring suppliers meet quality standards.
The first major principle of TQM is to satisfy the _____ who pays for the product or service.
The first major principle of TQM is to satisfy the _____ who pays for the product or service.
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Study Notes
Overview of Productivity and Quality Tools
- Productivity measures organizational efficiency based on the output-to-input ratio.
- Profitability is achieved when sales exceed costs.
- Quality expenditures impact the overall cost of products/services.
- Efficient cost management is crucial throughout the market system from manufacturing to consumption.
- Productivity and quality are interrelated; improvements in one can influence the other.
- The cost of quality encompasses expenses related to preventing nonconformance and loss of customers.
- Factors influencing productivity include technology, plant layout, equipment, and machinery.
- Regular reviews by operations managers help maintain and enhance productivity levels.
- Productivity can be assessed as total or partial; measuring knowledge worker productivity poses challenges.
- In service industries, productivity can be tracked using time sheets for task duration and output.
- Quality determines a firm's competitive market position; by the mid-1970s, quality management shifted to a competitive advantage focus.
- Total Quality Management (TQM) is employed by organizations to enhance quality as a competitive asset.
- TQM emphasizes that quality responsibility lies with every employee, not just the quality control department.
- Quality is defined as meeting customer requirements, irrespective of production accuracy.
- Companies can leverage eight dimensions of quality for a competitive edge.
Total Quality Management (TQM)
- TQM extends the responsibility of quality to all stakeholders: management, workforce, suppliers, and customers.
- The aim of TQM is to meet or exceed customer expectations through collaborative efforts.
- Nine common TQM practices include:
- Cross-functional product design
- Process management
- Supplier quality management
- Customer involvement
- Information and feedback
- Committed leadership
- Strategic planning
- Cross-functional training
- Employee involvement
Basic Principles of Total Quality Management
- Customer satisfaction is the foremost TQM principle; customers expect value from purchases.
- Supplier satisfaction is vital; maintaining good relationships with suppliers supports business operations.
- Continuous improvement is essential; organizations must strive to enhance processes consistently to stay competitive.
Principles of Quality Management
- Quality management relies on key principles guiding organizations to improve performance, notably:
- Customer focus: organizations must prioritize customer needs and expectations.
- Supplier relationships are critical for maintaining a quality supply chain.
- Continuous innovation is necessary in processes to keep pace with competitors.
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