Questions and Answers
What does eTOM stand for?
Enhanced Telecom Operations Map
What is a Domain in the context of SID?
Classification area which brings together a collection of objects that share some specific common architectural characteristics
What is an ABE?
A business entity cannot have relationships to other business entities.
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An attribute describes a __________.
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Match the following OSS/BSS systems with their functions:
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What does NGOSS stand for?
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Which of the following is not a part of Operations Support System?
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Study Notes
OSS/BSS in Telecom
- OSS (Operations Support Systems) and BSS (Business Support Systems) are crucial for telecom management, influencing service delivery and customer relations.
TMN and TMF TOM Model
- TMN (Telecommunications Management Network) offers a framework for managing telecom services.
- TMF (TeleManagement Forum) TOM (Telecom Operations Map) Model serves as a standard for business processes in telecommunications.
FAB Components
- FAB (Framework for Architecture Business) defines structural components that streamline telecom operations and services.
eTOM – Concepts & Principles
- eTOM (enhanced Telecom Operations Map) classifies domains, aiding in organizing telecom operations based on shared architectural attributes.
- Vertical Context indicates the lifecycle stages of an enterprise, facilitating clarity in operations.
- Process Decomposition helps break down processes hierarchically, revealing detailed insights at each decomposition level.
SID – Shared Information and Data
- SID (Shared Information/Data) domains unify business entities that possess common architectural characteristics.
- ABEs (Aggregate Business Entities) represent cohesive, loosely coupled groupings of information and operations.
- Business Entities (BEs) are fundamental concepts with distinct attributes and inter-entity relationships.
SID – Key Definitions
- Attributes describe essential facts relevant to business entities.
- Relationships signify the associations between BEs and between an entity and itself.
NGOSS – Next Generation OSS
- NGOSS promotes enhanced standards for OSS, evolving with technological advancements to improve functionality and service quality.
OSS/BSS Systems Overview
- Operations Support Systems comprise tools like service order management, inventory management, and network provisioning.
- Business Support Systems encompass functionalities like customer relationship management (CRM), billing, and online charging.
eTOM – Level 3 Views
- Various processes are detailed in the eTOM framework:
- Order-to-Payment: Covers the entire billing cycle from order initiation to payment completion.
- Usage-to-Payment: Tracks service consumption and its corresponding billing.
- Assurance: Ensures reliable service quality and performance monitoring.
- Problem-to-Solution: Addresses issue resolution processes.
- Complaint-to-Solution: Manages customer complaint handling effectively.
- Trouble Ticket-to-Solution: Streamlines the process of managing and resolving trouble tickets.
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Description
Explore the key concepts of OSS/BSS in telecommunications, focusing on the TMN and TMF (TOM) models. This quiz examines eTOM principles and how they relate to domain classification and architectural characteristics. Test your knowledge on the importance of these frameworks in the telecom industry.
