Organizational Transformation for Digital Success

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What is a key characteristic of a service provider according to the text?

Collaborating with other service providers in an alliance (correct)

Defining requirements for service consumption

Acting as both a consumer and a provider simultaneously

Having a complex understanding of their consumers

In the ITIL story provided, which organization is mentioned as a service provider?

Consumers of car hire services

Axle Car Hire (correct)

Mechanics

Companies selling cars to Axle

What is the role of a sponsor in service consumption?

Defining the requirements for a service

Authorizing budget for service consumption (correct)

Taking responsibility for the outcomes of service consumption

Using the services directly

Which term refers to a person who uses services?

User Signup and view all the answers

What is the key message about service consumers in the text?

They simplify the structure of service relationships Signup and view all the answers

In service management, what is emphasized regarding service providers' understanding of consumers?

Having a clear understanding of consumers in various situations Signup and view all the answers

What is the main focus of digital transformation in organizations?

Operational agility and organizational work evolution Signup and view all the answers

In the context of organizations evolving to face change, what is ITIL's role?

Maximizing opportunities from new technologies Signup and view all the answers

What is one of the key aspects of the evolution of service management highlighted in the text?

Utilization of cross-functional teams Signup and view all the answers

What does ITIL primarily provide guidance, training, and certification programs for?

IT service management (ITSM) Signup and view all the answers

Why are organizations embarking on major transformational programmes according to the text?

To optimize opportunities and evolve their ways of working Signup and view all the answers

What is a key reason for the evolution of service management according to the text?

Utilize cross-functional teams more widely Signup and view all the answers

Who are the key players in service management according to ITIL 4?

Organizations, service providers, stakeholders, and suppliers Signup and view all the answers

What is the primary focus of organizations in the context of ITIL 4?

Enhancing service delivery Signup and view all the answers

Which of the following is a common stakeholder in service management according to ITIL 4?

Service provider Signup and view all the answers

What role do service consumers play in ITIL 4?

Using services and providing feedback Signup and view all the answers

Organizational Transformation for Digital Success

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Questions and Answers

What is a key characteristic of a service provider according to the text?

In the ITIL story provided, which organization is mentioned as a service provider?

What is the role of a sponsor in service consumption?

Which term refers to a person who uses services?

What is the key message about service consumers in the text?

In service management, what is emphasized regarding service providers' understanding of consumers?

What is the main focus of digital transformation in organizations?

In the context of organizations evolving to face change, what is ITIL's role?

What is one of the key aspects of the evolution of service management highlighted in the text?

What does ITIL primarily provide guidance, training, and certification programs for?

Why are organizations embarking on major transformational programmes according to the text?

What is a key reason for the evolution of service management according to the text?

Who are the key players in service management according to ITIL 4?

What is the primary focus of organizations in the context of ITIL 4?

Which of the following is a common stakeholder in service management according to ITIL 4?

What role do service consumers play in ITIL 4?

Which group is responsible for configuring resources for value creation in ITIL 4?

What is the primary responsibility of stakeholders in ITIL 4?

Which group plays a crucial role in the service relationship model of ITIL 4?

What is the main emphasis of ITIL 4 on stakeholders?

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