Organizational Transformation for Digital Success
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Organizational Transformation for Digital Success

Explore the concept of organizational transformation in the digital age, focusing on more than just technology. Learn how organizations evolve to thrive amidst constant change and balance stability with operational agility.

Created by
@CleverIndianArt

Questions and Answers

What is a key characteristic of a service provider according to the text?

Collaborating with other service providers in an alliance

In the ITIL story provided, which organization is mentioned as a service provider?

Axle Car Hire

What is the role of a sponsor in service consumption?

Authorizing budget for service consumption

Which term refers to a person who uses services?

<p>User</p> Signup and view all the answers

What is the key message about service consumers in the text?

<p>They simplify the structure of service relationships</p> Signup and view all the answers

In service management, what is emphasized regarding service providers' understanding of consumers?

<p>Having a clear understanding of consumers in various situations</p> Signup and view all the answers

What is the main focus of digital transformation in organizations?

<p>Operational agility and organizational work evolution</p> Signup and view all the answers

In the context of organizations evolving to face change, what is ITIL's role?

<p>Maximizing opportunities from new technologies</p> Signup and view all the answers

What is one of the key aspects of the evolution of service management highlighted in the text?

<p>Utilization of cross-functional teams</p> Signup and view all the answers

What does ITIL primarily provide guidance, training, and certification programs for?

<p>IT service management (ITSM)</p> Signup and view all the answers

Why are organizations embarking on major transformational programmes according to the text?

<p>To optimize opportunities and evolve their ways of working</p> Signup and view all the answers

What is a key reason for the evolution of service management according to the text?

<p>Utilize cross-functional teams more widely</p> Signup and view all the answers

Who are the key players in service management according to ITIL 4?

<p>Organizations, service providers, stakeholders, and suppliers</p> Signup and view all the answers

What is the primary focus of organizations in the context of ITIL 4?

<p>Enhancing service delivery</p> Signup and view all the answers

Which of the following is a common stakeholder in service management according to ITIL 4?

<p>Service provider</p> Signup and view all the answers

What role do service consumers play in ITIL 4?

<p>Using services and providing feedback</p> Signup and view all the answers

Which group is responsible for configuring resources for value creation in ITIL 4?

<p>Service providers</p> Signup and view all the answers

What is the primary responsibility of stakeholders in ITIL 4?

<p>Co-creating value through engagement</p> Signup and view all the answers

Which group plays a crucial role in the service relationship model of ITIL 4?

<p>Service providers</p> Signup and view all the answers

What is the main emphasis of ITIL 4 on stakeholders?

<p>Focusing on value co-creation</p> Signup and view all the answers

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