10 Questions
Through role playing, participants can explore various conflict resolution strategies and develop empathy towards their own team members.
False
Role playing is a technique used only in customer service training sessions.
False
The SCAMPER technique is a method used for conflict resolution.
False
Role playing allows participants to step inside their own experiences and perspectives.
False
In a product development context, team members can role play as manufacturers of the product.
False
The SCAMPER technique is used for developing empathy towards customers.
False
Role playing can be used to generate innovative solutions to complex problems.
True
In a marketing strategy context, team members can role play as investors of the company.
False
Role playing can help individuals develop problem-solving skills from the customer's perspective.
True
The SCAMPER technique is used to encourage creative thinking about how to appeal to the target audience.
False
Test your understanding of digital transformation and its impact on employee productivity, engagement, and skills development. Learn how digital tools can enhance collaboration and information access, and how organizations can develop effective digital transformation strategies.
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