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Questions and Answers
Through role playing, participants can explore various conflict resolution strategies and develop empathy towards their own team members.
False
Role playing is a technique used only in customer service training sessions.
False
The SCAMPER technique is a method used for conflict resolution.
False
Role playing allows participants to step inside their own experiences and perspectives.
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In a product development context, team members can role play as manufacturers of the product.
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The SCAMPER technique is used for developing empathy towards customers.
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Role playing can be used to generate innovative solutions to complex problems.
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In a marketing strategy context, team members can role play as investors of the company.
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Role playing can help individuals develop problem-solving skills from the customer's perspective.
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The SCAMPER technique is used to encourage creative thinking about how to appeal to the target audience.
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