Podcast
Questions and Answers
Through role playing, participants can explore various conflict resolution strategies and develop empathy towards their own team members.
Through role playing, participants can explore various conflict resolution strategies and develop empathy towards their own team members.
False (B)
Role playing is a technique used only in customer service training sessions.
Role playing is a technique used only in customer service training sessions.
False (B)
The SCAMPER technique is a method used for conflict resolution.
The SCAMPER technique is a method used for conflict resolution.
False (B)
Role playing allows participants to step inside their own experiences and perspectives.
Role playing allows participants to step inside their own experiences and perspectives.
In a product development context, team members can role play as manufacturers of the product.
In a product development context, team members can role play as manufacturers of the product.
The SCAMPER technique is used for developing empathy towards customers.
The SCAMPER technique is used for developing empathy towards customers.
Role playing can be used to generate innovative solutions to complex problems.
Role playing can be used to generate innovative solutions to complex problems.
In a marketing strategy context, team members can role play as investors of the company.
In a marketing strategy context, team members can role play as investors of the company.
Role playing can help individuals develop problem-solving skills from the customer's perspective.
Role playing can help individuals develop problem-solving skills from the customer's perspective.
The SCAMPER technique is used to encourage creative thinking about how to appeal to the target audience.
The SCAMPER technique is used to encourage creative thinking about how to appeal to the target audience.
