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Questions and Answers

Which of these groups appears at the top of the traditional organizational pyramid?

  • Top management (correct)
  • Customers
  • Frontline employees
  • Service managers
  • When a company introduces a product at a high price and then gradually drops the price over time, it is pursuing a ________ strategy.

  • value-pricing
  • switching cost
  • market-skimming pricing (correct)
  • market-penetration pricing
  • When Walmart's web team monitors metrics such as click-through rates and shopping cart abandonment, it is engaging in which phase of the G-STIC model?

  • Control (correct)
  • Implementation
  • Tactics
  • Strategy
  • When Kraft blends different coffees for the British (who tend to drink coffee with milk), the French (who often prefer it black), and Latin Americans (who often want a chicory taste), it is engaged in ________.

    <p>product adaptation</p> Signup and view all the answers

    Customers today want separate prices for each service element, and they also want the right to select the elements they want. Customers are said to be pressing for ________ services.

    <p>unbundled</p> Signup and view all the answers

    Nivea became the leader in the skin cream class on the "gentle," "protective," and "caring" platform. The company further moved into classes such as deodorants, shampoos, and cosmetics. Attributes like gentle and caring were of no value unless consumers believed that its deodorant was strong enough, its shampoo would cleanse, and its cosmetics would be colorful enough. This is an example of ________.

    <p>category points of parity</p> Signup and view all the answers

    A ________ consists of a group of customers who share a similar set of needs and/or profile characteristics.

    <p>market segment</p> Signup and view all the answers

    Paying to have products appear in TV shows and movies is known as ________.

    <p>product placement</p> Signup and view all the answers

    When Apple released the third generation of the iPad Pro tablet, this was an example of which kind of innovation?

    <p>Incremental innovation</p> Signup and view all the answers

    ________ testing of a prototype takes place within the firm to see how it performs in different applications.

    <p>Alpha</p> Signup and view all the answers

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