Podcast
Questions and Answers
Which management philosophy focuses on the satisfaction of customers, their needs, and expectations?
Which management philosophy focuses on the satisfaction of customers, their needs, and expectations?
- Organizational Behavior (OB) Approach
- Total Quality Management (TQM) (correct)
- Top Level Management
- Team spirit
Who introduced the Total Quality Management (TQM) technique in the United States during the 1950s?
Who introduced the Total Quality Management (TQM) technique in the United States during the 1950s?
- Elton Mayo and Kurt Lewin
- Abraham Maslow and Frederick Herzberg
- W. Edward Deming and Joseph M. Juran (correct)
- Peter Drucker and Douglas McGregor
What aspect of management do top-level managers emphasize?
What aspect of management do top-level managers emphasize?
- Long-term organizational concerns (correct)
- Day-to-day operations
- Individual employee performance
- Team motivation
What is the primary focus of the Organizational Behavior (OB) approach?
What is the primary focus of the Organizational Behavior (OB) approach?
Which organizational aspect does Total Quality Management (TQM) aim to improve?
Which organizational aspect does Total Quality Management (TQM) aim to improve?
What is a key characteristic of top-level managers?
What is a key characteristic of top-level managers?
What is the concept that states an employee should receive orders from only one manager?
What is the concept that states an employee should receive orders from only one manager?
Why is it important for employees to work under one manager according to the text?
Why is it important for employees to work under one manager according to the text?
Which principle emphasizes that employees should work harmoniously towards the same objective under the direction of one manager?
Which principle emphasizes that employees should work harmoniously towards the same objective under the direction of one manager?
What impact is likely if an organization underpays its workers, according to the text?
What impact is likely if an organization underpays its workers, according to the text?
Which concept refers to the concentration of power in the hands of authority and follows a top-bottom approach to management?
Which concept refers to the concentration of power in the hands of authority and follows a top-bottom approach to management?
If an organization follows centralization in authority, what can be said about the decision-making process?
If an organization follows centralization in authority, what can be said about the decision-making process?
Which principle emphasizes the importance of having a clear chain of command and reporting structure?
Which principle emphasizes the importance of having a clear chain of command and reporting structure?
What should an organization establish to ensure employees understand the structure and reporting relationships?
What should an organization establish to ensure employees understand the structure and reporting relationships?
Which principle emphasizes the importance of having a clear and structured allocation of resources?
Which principle emphasizes the importance of having a clear and structured allocation of resources?
What should managers strive to achieve, according to the principle of Equity?
What should managers strive to achieve, according to the principle of Equity?
Which principle emphasizes the importance of minimizing employee turnover and providing job security?
Which principle emphasizes the importance of minimizing employee turnover and providing job security?
What should organizations encourage, according to the principle of Initiative?
What should organizations encourage, according to the principle of Initiative?
