18 Questions
Which management philosophy focuses on the satisfaction of customers, their needs, and expectations?
Total Quality Management (TQM)
Who introduced the Total Quality Management (TQM) technique in the United States during the 1950s?
W. Edward Deming and Joseph M. Juran
What aspect of management do top-level managers emphasize?
Long-term organizational concerns
What is the primary focus of the Organizational Behavior (OB) approach?
Study of people's conduct at work
Which organizational aspect does Total Quality Management (TQM) aim to improve?
Quality of outputs
What is a key characteristic of top-level managers?
Focus on long-term organizational concerns
What is the concept that states an employee should receive orders from only one manager?
Unity of Command
Why is it important for employees to work under one manager according to the text?
It ensures authority, discipline, and stability.
Which principle emphasizes that employees should work harmoniously towards the same objective under the direction of one manager?
Unity of Direction
What impact is likely if an organization underpays its workers, according to the text?
Struggle to motivate and retain quality workers.
Which concept refers to the concentration of power in the hands of authority and follows a top-bottom approach to management?
Centralization
If an organization follows centralization in authority, what can be said about the decision-making process?
Decisions are made by top management only.
Which principle emphasizes the importance of having a clear chain of command and reporting structure?
Unity of Command
What should an organization establish to ensure employees understand the structure and reporting relationships?
An organizational chart
Which principle emphasizes the importance of having a clear and structured allocation of resources?
Maintenance of Order
What should managers strive to achieve, according to the principle of Equity?
Fairness through a combination of kindness and justice
Which principle emphasizes the importance of minimizing employee turnover and providing job security?
Stability or Security of Tenure
What should organizations encourage, according to the principle of Initiative?
Employees to show initiative and develop improvement plans
Test your knowledge on organizational rules, philosophies, and structures that should be upheld by all in an organization. Explore concepts like unity of command and unity of direction for effective management.
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