Module 1 - Chapter 3 – Goal Alignment

Strengthening core functions to create a solid foundation for growth, innovation, and adaptability.

Prioritizing the provision of high-quality care as a central objective, guided by patient needs and well-being.

Aligning goals at all levels of a company, from strategic objectives down to frontline team actions, to ensure everyone is working towards the same overarching aim.

Differentiating healthcare services by offering personalized care according to individual client needs and preferences.

A process where strategic objectives are broken down into specific, actionable plans for each team, department, and individual, ensuring clarity and focus.

Clearly defined statements of what a team aims to achieve, including quantifiable measures and targets to track progress.

Aimed at ensuring ethical and responsible practices involving environmental and social considerations for a sustainable future.

Teams that are empowered to take ownership of their goals and performance, fostering accountability and collaboration.

Values that guide the organization's behavior and decisions, emphasizing client-centricity, trust, patient safety, performance, and teamwork.

The process of ensuring that individual and team goals align with and support the company's overall strategic direction.

Using visual aids like charts, graphs, and dashboards to communicate and track progress towards goals, making information easily accessible and understandable.

Ensuring all employees actively contribute to the company's objectives while working towards their own personal goals, fostering a shared sense of purpose.

Senior management's responsibility to outline a clear strategy and communicate it to all levels of the organization.

The process of translating company objectives into concrete measures and actions at each level of the organization, ensuring alignment and accountability.

The overall vision of the company, serving as an aspirational guide for all actions and decisions.

The healthcare provider of choice for people's key healthcare needs, emphasizing trust and reliability.

Objectives that support the company's overall strategy and are measured by Key Performance Indicators (KPIs).

Objectives that support company objectives and are specific to a department.

Objectives that are unique to a specific hospital and support company and departmental objectives.

Specific actions taken by a team or department to achieve their objectives.

The key performance indicators used to measure the progress of a company's objectives.

The process of continuously improving performance by identifying and addressing areas for improvement.

General guidelines that explain what you want to achieve. Usually long term and visionary in nature.

Defined outcomes to be achieved to attain the goal.

Specific, Measurable, Achievable, Realistic, Time-oriented

A method to assess performance across different areas of a business.

Financial, Customer, Internal Processes, Learning and Growth.

Focuses on the company's financial performance.

Focuses on the satisfaction of the clients (customers or patients).

Financial objectives are the specific outcomes a company aims to achieve to satisfy its shareholders. These objectives are often expressed in measurable terms, such as increased revenue, improved profitability, or enhanced shareholder value.

Client needs are the specific requirements, expectations, and desires that a company's clients or customers have. Companies strive to fulfill these needs to ensure customer satisfaction and loyalty.

Internal business processes are the series of actions, tasks, and activities that a company performs to achieve its goals and produce its products or services. They are essential for efficient and effective operations.

A company's people are the individuals who play a vital role in achieving its goals. Their skills, knowledge, and motivation are critical to success. Organizations focus on training and development to improve their people's capabilities.

A Key Performance Indicator (KPI) is a measurable value that reflects a company's progress toward achieving its goals. KPIs help track performance, identify areas for improvement, and make informed decisions. They are essential for effective management.

The average score patients give to their overall experience at a clinic, calculated over a rolling three-month period.

The most important aspects of patient experience that require attention, ranked according to their impact on satisfaction.

The extent to which staff involve patients in decisions about their treatment.

The degree to which nurses keep patients informed about their condition and treatment.

How promptly and effectively staff address patient concerns and complaints.

The extent to which nurses attend to patients' emotional well-being during their stay.

The frequency and quality of interactions between specialists and patients.

The number of specialists who contribute to and enhance patient care.