Organizational Processes and Standards Quiz
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Questions and Answers

What is the primary purpose of Rules in an organization?

  • To provide specific steps for completing tasks.
  • To establish communication protocols within the organization.
  • To regulate how employees make decisions. (correct)
  • To dictate consequences for employee actions.

Which of the following best describes protocols in an EIS?

  • They are broad principles that guide ethical decisions.
  • They outline the consequences for data breaches.
  • They are detailed steps on how to handle specific processes. (correct)
  • They are rules that pertain only to data access.

Which of the following is an example of a Protocol of an Enterprise Information System

  • A rule that requires all data entries to be reviewed weekly.
  • A rule that limits access to sensitive data to management levels only.
  • A list of the specific steps to be taken in case of a data breach. (correct)
  • A rule that requires system audits to be conducted at the end of each fiscal quarter.

Which of the following is an example of a Rule of an Enterprise Information System?

<p>All employees must change their passwords every 90 days. (C)</p> Signup and view all the answers

What protocols are used to securely transfer sensitive data outside of an organization?

<p>HTTPS and SFTP (B)</p> Signup and view all the answers

How do rules and protocols relate to each other within an EIS?

<p>Protocols provide the procedures to follow the rules (C)</p> Signup and view all the answers

Flashcards

Rules in EIS

Broad principles that regulate how employees make decisions within a process. They act as the 'what' in organizational behavior.

Protocols in EIS

Specific, detailed steps outlining how entities communicate and interact within a system. They standardize the 'how' of processes.

Data Handling Rule

A rule that specifies how sensitive data is protected, both when it's being moved and when it's stored.

Acceptable Use Rule

A rule that restricts personal internet use and clearly defines the purpose of company email accounts for business purposes.

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Data Backup and Recovery Protocol

A protocol that outlines the procedures for backing up critical systems and restoring data in case of a loss.

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Code Review Protocol

A structured approach to ensure software changes are reviewed and approved by other developers before they are incorporated into the main codebase.

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Software Testing Phases

A series of tests conducted at different stages of software development to ensure quality, functionality, and performance.

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Incident Response Protocol

A detailed plan outlining steps for identifying, responding to, and mitigating security incidents.

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Data Handling & Protection Protocol

A set of rules and procedures for handling and protecting sensitive data, including secure data transfer and deletion methods.

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Communication Protocol

A defined system for internal and external communication, including tools, methods, and crisis communication plans for emergencies.

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Study Notes

Organizational Processes and Standards

  • Organizations use processes that repeat, like manufacturing goods, generating sales leads, or onboarding employees.
  • Standards (rules and protocols) ensure these processes are done efficiently.

Rules

  • Rules are broad guidelines for decision-making during a process.
  • They dictate the "what" of organizational behaviour.
  • Examples of typical rules in an enterprise information system (EIS):
    • Password Policies: Complex passwords, changed regularly, mix of characters, no reuse of previous passwords.
    • Access Control: Access restrictions based on job roles—employees only access relevant systems/data.
    • Data Handling: Sensitive data encryption in transit and at rest.
    • Acceptable Use: Restrictions on personal internet use during work hours, company email for business only, no unauthorized software.
    • Incident Reporting: Immediate reporting of suspected data breaches or security incidents to the designated IT department.

Protocols

  • Protocols are precise step-by-step instructions on "how" to do things within a process.
  • They standardize the execution of processes.
  • They dictate how entities interact within the systems.
  • Examples of typical protocols in an EIS:
    • Data Backup and Recovery: Nightly full backups of critical systems, backups stored on-site and off-site with encryption, quarterly recovery testing.
    • Software Development and Deployment: Code reviews, various testing phases (unit tests, integration tests, user acceptance tests), specific deployment steps.
    • Incident Response: Steps for detecting, responding to, and minimizing security issues, including automated tools for monitoring.
    • Data Handling and Protection: Methods for transferring sensitive data outside the organization (e.g., SFTP or HTTPS), procedures for securely deleting data.
    • Communication: Designated tools and methods for internal and external communications, including encrypted email, secure messaging, and crisis communication plan.

Rules and Protocols Relationship

  • Rules and protocols work together—rules define the "what", while protocols define the "how".

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Description

Test your knowledge on organizational processes and the standards that govern them. This quiz covers key concepts such as rules for decision-making, password policies, access control, and data handling. Gain insights into how organizations can operate efficiently and securely.

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