Organizational Management Quiz
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Questions and Answers

What is one of the primary roles of a manager in an organization?

  • Designing company logos and branding
  • Controlling the physical resources of the company
  • Influencing employee behavior and performance (correct)
  • Setting ethical guidelines for employees

    • Which managerial function involves establishing goals and determining the best course of action?

  • Directing
  • Planning (correct)
  • Organizing
  • Controlling

    • Which of the following is a common theory of motivation relevant to organizational behavior?

  • Hierarchy of needs (correct)
  • Equity theory (correct)
  • Theory X and Theory Y (correct)
  • Transformational leadership theory

    • What aspect of organizational culture primarily influences its effectiveness?

    <p>Communication styles within teams</p> Signup and view all the answers

    Which factor is least likely to enhance staff morale?

    <p>Unclear job expectations</p> Signup and view all the answers

    What is a significant impact of micro and macro barriers on communication in organizations?

    <p>They can lead to misunderstandings and inefficiencies.</p> Signup and view all the answers

    Which characteristic is commonly associated with successful entrepreneurs?

    <p>Willingness to take calculated risks</p> Signup and view all the answers

    Why is corporate social responsibility important for businesses?

    <p>It fosters community goodwill and trust.</p> Signup and view all the answers

    What was the main requirement of the legislation passed by the House of Representatives regarding chocolate labeling?

    <p>Requires labeling as 'slave-labor free' if produced without forced labor</p> Signup and view all the answers

    Which company heavily felt the impact of child slave labor stories linked to their chocolate?

    <p>Cadbury</p> Signup and view all the answers

    What topics are covered in the revision areas for the upcoming class?

    <p>Diversity &amp; inclusion and Groups and teams</p> Signup and view all the answers

    What did the chocolate industry request concerning the implementation of the protocols related to labor practices in 2005?

    <p>An extension of two years for preparation</p> Signup and view all the answers

    What challenge did Cadbury face when trying to ensure compliance with child labor laws?

    <p>Cocoa was produced on small farms that were intermingled</p> Signup and view all the answers

    When is the EOSA scheduled to take place?

    <p>Wednesday, December 18 @ 9AM</p> Signup and view all the answers

    What percentage of the final grade is allocated to Participation & Attendance?

    <p>5%</p> Signup and view all the answers

    Which of the following describes Cadbury's culture regarding labor practices?

    <p>Was rooted in the religious traditions of its founders</p> Signup and view all the answers

    By what year did the chocolate industry plan to implement the international protocol regarding labor standards?

    <p>2005</p> Signup and view all the answers

    What type of information is provided in the grades update section?

    <p>Detailed grades for individual assessments</p> Signup and view all the answers

    Which of the following is NOT listed as a topic for the next class?

    <p>Finance Management</p> Signup and view all the answers

    What was a significant concern for the industry regarding the certification process?

    <p>The realism of achieving certification from many small farms seemed doubtful</p> Signup and view all the answers

    How many sessions must a student attend to receive the highest score for Participation?

    <p>12 sessions</p> Signup and view all the answers

    In what year did Cadbury have to confront the question of slavery in chocolate production again after nearly a century?

    <p>2005</p> Signup and view all the answers

    Which Course Learning Outcome focuses on management theories?

    <p>Identify and outline the evolution of management theories</p> Signup and view all the answers

    The grades presented in the table consist of various components. Which of the following is NOT one of those components?

    <p>HR</p> Signup and view all the answers

    What is the total maximum score a student can achieve according to the grading table?

    <p>100</p> Signup and view all the answers

    What score would a student receive for attending 5 sessions?

    <p>2.1</p> Signup and view all the answers

    Which statement about the grading breakdown is correct?

    <p>Multiple components contribute to the total grade.</p> Signup and view all the answers

    When is the next class planned to cover communication topics?

    <p>The schedule does not specify a date</p> Signup and view all the answers

    What would be the total score for a student who attended 9 sessions?

    <p>3.8</p> Signup and view all the answers

    What does the acronym P&A stand for in the grading context?

    <p>Participation &amp; Attendance</p> Signup and view all the answers

    What is a key focus of an operational plan?

    <p>Daily activities and tasks</p> Signup and view all the answers

    Which of the following is an example of tactical planning?

    <p>Providing discount offers to attract customers</p> Signup and view all the answers

    What aspect does tactical planning directly address?

    <p>Specific actions and steps to achieve goals</p> Signup and view all the answers

    How does Reliance's tactical plan benefit from digital services?

    <p>Provides access to entertainment apps</p> Signup and view all the answers

    What was a notable investment received by Jio under its tactical plan?

    <p>$5.7 billion from Facebook</p> Signup and view all the answers

    What is one benefit of having an operational plan?

    <p>Improvement in efficiency and productivity</p> Signup and view all the answers

    Why is flexibility an important feature of a tactical plan?

    <p>It enables a quick response to market changes</p> Signup and view all the answers

    What was a strategy used by Jio to build customer loyalty?

    <p>Free trials and welcome offers</p> Signup and view all the answers

    What is the first step in addressing management issues in the workplace?

    <p>Identify the problem</p> Signup and view all the answers

    Which of the following is NOT a recommended action for dealing with difficult employees?

    <p>Ignore incidents</p> Signup and view all the answers

    What are the stages of teamwork according to the provided content?

    <p>Forming, Storming, Norming, Performing, Adjourning</p> Signup and view all the answers

    Which benefit is associated with promoting diversity and inclusion in the workplace?

    <p>Increase in market reach</p> Signup and view all the answers

    What differentiates a group from a team based on the provided definitions?

    <p>Accountability is collective in teams but individual in groups</p> Signup and view all the answers

    Which of the following actions is crucial when implementing solutions to management issues?

    <p>Gather information to track performance</p> Signup and view all the answers

    What is the main goal of conducting seminars and workshops for promoting diversity?

    <p>Fostering understanding and acceptance</p> Signup and view all the answers

    What action should NOT be taken when addressing employees who disrupt workplace culture?

    <p>Exclude them from team activities</p> Signup and view all the answers

    Study Notes

    EOSA Revision 1 - November 23, 2024

    • Revision 1 session on November 23, 2024

    Activity 1

    • Welcome
    • Housekeeping Matters:
      • Grades update
      • EOSA - Wednesday, December 18 @ 9 AM
    • Revision Areas:
      • Management issues
      • Diversity & inclusion
      • Groups and teams
    • Next Class:
      • Communication
      • Entrepreneurship
      • CSR
      • Management functions, skills, and organizational resources

    Grades Update

    • Includes student ID numbers, DQ (presumably the subject's name), Pre-Q, MSA, GW, P&A and Total scores. Numerical data is shown for various periods. Specific data details are presented in a table format.

    Participation & Attendance (5%)

    • Attendance scores are presented, corresponding to total attendance sessions attended.
    • Score increases as sessions attended increase.
      • 12 sessions attended - score is 5
      • 0 session attended - score is 0

    Course Learning Outcome (CLO's)

    • Lists various course learning outcomes.
    • Includes detailed descriptions and explanations of each CLO
    • Provides the total assessment and points for each CLO.

    CLO 2 - Cadbury

    • Discusses the challenges faced by Cadbury related to child slave labor in cocoa production in Côte d'Ivoire.
    • Highlights the industry's agreement to an international protocol to address labor issues in cocoa production within four years.
    • Notes the difficulty in verifying child labor practices across numerous small farms.

    Questions

    • Asks for recommendations to address Cadbury's issues.
    • Requests explanations of two benefits from implementation.
    • Explains how different plans (strategic, tactical, operational) could be employed to address the issue.
    • Refers to textbook chapter 7.

    Providing Solutions

    • Strategic Plan: Goals, objectives, and action plans.
    • Tactical Plan: Possible steps, actions, and short-term goals.
    • Operational Plan: Daily activities, short-term and long-term goals.

    Strategic Plans

    • Explains the Vision & Mission, Goals & Objectives, Revenue, Reputation, Product Quality, Action plans, Production yield, and Quality control.

    Tactical Plan

    • Explains the steps and actions to achieve goals and objectives. Further details on what/who/when/how are included. It is a short-term strategy, part of the overall strategy.

    Operational Plan

    • Details of a detailed roadmap, timelines, action items, key milestones, daily activities, and focuses.
    • Also discusses benefits including efficiency, productivity, reduced waste, cost reduction, quality, and customer satisfaction.

    Sample of an Operations Plan

    • Presents a sample operations plan with specific strategies, actions, targets, responsibilities, and dates.
    • Includes strategies for reducing costs, improving productivity, quality, order turnaround time.

    Case Study - Tactical Plan (Jio)

    • Discusses Jio, a disruptive telecom company in India.
    • Explains Jio's tactical plan including disruptive pricing, digital services, incentivized customer loyalty, and emphasis on rural connectivity.

    Dealing with Management Issues

    • Identifying the issue, listing alternative solutions, selecting the most beneficial, implementing the solution, tracking performance, and gathering information.

    Difficult Employees

    • Discusses the challenge of dealing with employees whose personalities clash with others, undermining workplace culture, disrupting team members, and jeopardizing projects.

    Alternative Solutions

    • Presents one-on-one meetings.
    • Action plans addressing expectations, goals, deadlines.
    • Termination for uncooperative employees.
    • Ignoring incidents.

    Promoting diversity & inclusion (CLO 3)

    • Recruitment and education (workshops, seminars, webinars) to promote inclusivity.
    • Benefits of diversity and inclusion, including creativity, increased production, and broader market reach.

    Groups & Teams

    • TEAM stages (forming, storming, norming, performing, adjourning) and definitions.
    • GROUP acceptance, communication, solidarity, and control.
    • Discusses the different types of groups (formal vs. informal).
    • Asks which group is more beneficial.

    Reference

    • Modern Management - Concepts & Skills (14th edition) by Samuel C. Certo & S. Trevis Certo

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    Related Documents

    EOSA Revision 1 PDF - November 23, 2024

    Description

    Test your knowledge on key concepts in organizational management and behavior. This quiz covers essential managerial functions, motivational theories, and the impact of corporate social responsibility. Perfect for students and professionals looking to refresh their understanding of management principles.

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