Organizational Management Principles

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Questions and Answers

What is one primary outcome of restructuring an organization?

  • Enhanced employee satisfaction
  • Higher employee retention
  • Lower operating costs (correct)
  • Increased product demand

How does outsourcing primarily increase efficiency in an organization?

  • By expanding product lines
  • By reducing operational costs (correct)
  • By enhancing in-house capabilities
  • By increasing workforce size

What characteristic is associated with empowered employees?

  • No decision-making responsibilities
  • More supervision by managers
  • Increased authority over their work (correct)
  • Less authority over work activities

What is a self-managed team responsible for?

<p>Organizing and supervising their own work activities (D)</p> Signup and view all the answers

What is a significant challenge managers face in a global environment?

<p>Building competitive advantage (C)</p> Signup and view all the answers

Which of the following is NOT one of the building blocks of competitive advantage?

<p>Market monopolization (B)</p> Signup and view all the answers

How can organizations increase efficiency according to the provided information?

<p>By producing desired goods more efficiently (D)</p> Signup and view all the answers

What is the primary goal of creating self-managed teams?

<p>To increase employee engagement and ownership (A)</p> Signup and view all the answers

What is the primary responsibility of first-line managers?

<p>Supervising non-managerial employees (B)</p> Signup and view all the answers

Which level of management is primarily concerned with increasing efficiency by optimizing resources?

<p>Middle managers (B)</p> Signup and view all the answers

What role do top managers play in an organization?

<p>They establish organizational goals and monitor middle managers' performance. (A)</p> Signup and view all the answers

How do middle managers contribute to organizational effectiveness?

<p>By suggesting changes to organizational goals based on evaluation. (B)</p> Signup and view all the answers

Which of the following best describes the organization of departments in relation to management levels?

<p>All three management levels exist within each department. (D)</p> Signup and view all the answers

What is a key task of first-line managers in terms of employee performance?

<p>Supervising and implementing daily work procedures. (A)</p> Signup and view all the answers

What is the main function of middle managers in resource organization?

<p>To ensure the optimal arrangement of human and other resources. (A)</p> Signup and view all the answers

Which statement inaccurately describes the job of top managers?

<p>They handle daily supervision of non-managerial employees. (D)</p> Signup and view all the answers

What remains the basis for the design of work settings in modern organizations?

<p>Job specialization and division of labor (A)</p> Signup and view all the answers

Which management theory focuses on the control over resources using quantitative techniques?

<p>Management science theory (D)</p> Signup and view all the answers

Which of the following principles is associated with the foundations of bureaucracy in management?

<p>Weber &amp; Fayol principles (C)</p> Signup and view all the answers

What important approaches in contemporary management aim to improve the use of organizational resources?

<p>Strategic management and total quality management (A)</p> Signup and view all the answers

Which theory emphasizes the significance of studying an organization’s external environment?

<p>Organizational environmental theory (D)</p> Signup and view all the answers

What did Follet advocate regarding managerial behaviors?

<p>Emphasizing the importance of employee autonomy (A)</p> Signup and view all the answers

What are gender schemas primarily based on?

<p>Visible characteristics such as gender (B)</p> Signup and view all the answers

What characteristic describes personality traits in managers?

<p>Enduring habits to feel, think, and act (C)</p> Signup and view all the answers

What is a stereotype?

<p>A simplistic belief about a group’s typical characteristics (C)</p> Signup and view all the answers

Which management theory reflects the context of historical eras and cultures in managerial behavior?

<p>Behavioral management theory (D)</p> Signup and view all the answers

What could lead to unfair treatment in organizations, despite a general agreement on the importance of justice?

<p>Inaccurate perceptions (B)</p> Signup and view all the answers

Which of the following best defines bias in the context of perceptions?

<p>A systematic tendency that leads to inaccuracies in perceptions (C)</p> Signup and view all the answers

What can biases lead to in interpersonal interactions?

<p>Inaccurate perceptions of others (C)</p> Signup and view all the answers

Why are gender schemas considered to be inaccurate?

<p>They rely solely on gender without considering individuality. (B)</p> Signup and view all the answers

Which group might be inaccurately characterized by stereotypes?

<p>Members of specific cultural backgrounds (D)</p> Signup and view all the answers

What role do preconceived beliefs about gender play in organizational dynamics?

<p>They lead to misunderstandings and inaccurate assessments of individuals. (D)</p> Signup and view all the answers

What is the primary function of management?

<p>Planning, organizing, leading and controlling resources (C)</p> Signup and view all the answers

What constitutes an organization?

<p>A collection of people working together to achieve various goals (D)</p> Signup and view all the answers

What does efficiency in management refer to?

<p>How productively resources are used to achieve a goal (A)</p> Signup and view all the answers

Why is management considered important for organizations?

<p>It ensures coordination among various departments (B)</p> Signup and view all the answers

What measures the usefulness of the goals an organization pursues?

<p>Effectiveness (C)</p> Signup and view all the answers

How do managers utilize organizational resources?

<p>By efficiently and effectively meeting organizational goals (C)</p> Signup and view all the answers

What happens to organizational performance as efficiency and effectiveness increase?

<p>It increases (C)</p> Signup and view all the answers

What is the primary benefit of organizational citizenship behaviors (OCBs)?

<p>They enhance organizational efficiency and effectiveness. (A)</p> Signup and view all the answers

Which of the following describes a manager's role?

<p>They supervise the use of all types of organizational resources (B)</p> Signup and view all the answers

What is a characteristic of managers who show organizational commitment?

<p>They feel a high degree of loyalty to their company. (C)</p> Signup and view all the answers

How do positive moods generally affect a manager's performance?

<p>They often result in heightened creativity. (B)</p> Signup and view all the answers

Which statement correctly describes the nature of emotions compared to moods?

<p>Moods are a state of mind, while emotions are intense feelings. (B)</p> Signup and view all the answers

What is emotional intelligence primarily concerned with?

<p>Understanding and managing one's own and others' emotions. (A)</p> Signup and view all the answers

Which of the following is NOT true about managers in a negative mood?

<p>They usually avoid confronting challenges. (A)</p> Signup and view all the answers

Job satisfaction in managers is defined as a collection of what?

<p>Feelings and beliefs that managers have about their current jobs. (B)</p> Signup and view all the answers

The loss of experienced managers due to turnover can most negatively impact what aspect of an organization?

<p>Training costs for new employees. (C)</p> Signup and view all the answers

Flashcards

What is management?

The process of planning, organizing, leading, and controlling resources to achieve goals efficiently and effectively.

Who are Managers?

Individuals responsible for using an organization's resources to meet its goals.

What is an organization?

A group of people working together to achieve common goals.

What are resources?

Assets available to a company, including people, skills, knowledge, machinery, finances, and loyal customers.

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What is Organizational Performance?

A measure of how efficiently and effectively resources are used to achieve goals and satisfy customers.

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What is Efficiency?

How productively resources are used to achieve a goal.

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What is Effectiveness?

The usefulness of an organization's goals and the degree to which it achieves them.

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Explain Efficiency

A measure of how productive resources are used to achieve a goal. It means maximizing output and minimizing waste

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Restructuring

Downsizing an organization by eliminating jobs at various levels, leading to lower operating costs.

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Outsourcing

Contracting with external companies, often abroad, to perform tasks previously done internally.

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Empowerment

Giving employees increased authority and responsibility over their work, expanding their knowledge and decision-making.

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Self-managed team

Groups of employees who take on responsibility for organizing, controlling, and supervising their own work, including quality assurance.

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Global Organization

A company operating and competing in multiple countries.

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Competitive Advantage

The ability of an organization to outperform its competitors by producing desired goods or services efficiently and effectively.

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Efficiency

The ability to produce goods or services with minimal resource waste.

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Effectiveness

Producing goods and services that meet customer needs and expectations.

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Department

A group of people who work together and share similar skills, knowledge, tools, or techniques to perform their jobs.

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First-line Manager

Someone responsible for the day-to-day supervision of non-managerial staff.

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Middle Manager

A manager who oversees first-line managers and focuses on organizing resources to achieve goals.

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Top Manager

A manager at the highest level, responsible for setting goals, deciding how departments interact, and monitoring the performance of middle managers.

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Organizing

A manager's role in finding the best way to combine people, equipment, and other resources to achieve the company's goals.

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Organizational Performance

A measure of how well a company uses its resources to achieve goals and satisfy customers.

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Personality Traits

Enduring characteristics that describe how individuals typically think, feel, and act.

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Behavioral Management Theory

A management approach emphasizing the importance of understanding individual needs and motivations to improve work performance.

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Management Science Theory

A management approach that uses quantitative techniques to optimize resource allocation and decision-making.

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Organizational Environmental Theory

A management approach that emphasizes the impact of the external environment on an organization's success.

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Organizational Culture

A set of beliefs, values, and assumptions that guide an organization's members about what is important and how things should be done.

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Division of Labor

One of the basic principles of organizational design, where tasks are divided among employees to maximize efficiency.

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Bureaucracy

A set of detailed rules and procedures designed to ensure consistent and efficient operations within an organization.

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Administrative Management Theory

A model for managing organizations that emphasizes impersonal rules and procedures, formal authority, and career advancement based on merit.

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Gender Schema

Preconceived beliefs about men and women, including their traits, attitudes, behaviors, and preferences.

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Stereotype

The tendency to rely on oversimplified and often inaccurate beliefs about groups of people.

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Bias

Inaccurate perceptions of others due to unconscious biases.

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Bias

The systematic tendency to use information about others in a way that leads to inaccurate perceptions.

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Perception

The process of using information about others to form impressions and make judgments.

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Distributive Justice

The idea that treating people fairly involves distributing resources and opportunities equitably.

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Procedural Justice

The idea that treating people fairly involves using fair processes and procedures.

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What is Job Satisfaction?

A collection of feelings and beliefs that a manager has about their current job.

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What are Organizational Citizenship Behaviors (OCBs)?

Behaviors that go beyond required job duties, contributing to a company's success.

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What is Organizational Commitment?

A person's overall feelings and beliefs about their organization.

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What is a Mood?

A temporary state of mind that can be positive or negative. It's often less intense and longer-lasting than emotions.

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What are Emotions?

Strong feelings that are usually caused by a specific event and tend to be short-lived.

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What is Emotional Intelligence?

The ability to understand, manage, and connect with your own emotions and those of others.

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How do Positive Moods Affect Work?

Positive moods can lead to higher creativity, better performance, and a more expansive mindset.

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How do Negative Moods Affect Work?

Negative moods can result in more focus on details and facts, which can be helpful for tasks requiring precision.

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Study Notes

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