Organizational Learning and Change Management

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What type of control mechanism is based on shared norms and values of an organization?

Behavioral control
Output control
Clan control (correct)
Bureaucratic control

What is the primary purpose of organizational culture?

To guide employee decisions and influence how they relate to each other (correct)
To increase employee productivity
To reduce turnover rates
To improve customer satisfaction

What is a characteristic of an inclusive organizational culture?

It is focused on achieving short-term goals
It is hierarchical and authoritarian
It is welcoming and respectful of diversity (correct)
It is resistant to change

What is the primary benefit of having a strong organizational culture?

It enables control in situations where managers cannot use output or behavioral control (C) Signup and view all the answers

What is the primary reason why leaders may resist organizational change?

They are giving up power (D) Signup and view all the answers

What type of change is driven by changes in legislation, law, and shareholder activism?

Imposed change (D) Signup and view all the answers

What is a primary factor that makes it difficult for organizations to determine when something is going wrong?

A gradual development of problems (B) Signup and view all the answers

What is a possible outcome of implementing new ideas or innovations in an organization?

Changes are required in the structure, strategy, and control processes (B) Signup and view all the answers

What is a potential obstacle to organizational change?

The organization's present culture, strategy, and structure (B) Signup and view all the answers

What is a possible reason for divisional and departmental managers to resist changes in an organization?

Their interests and power are threatened (D) Signup and view all the answers

What is a characteristic of a data-driven organization?

It combines traditional brick-and-mortar operations with online operations (B) Signup and view all the answers

What is a potential challenge in changing from a traditional brick-and-mortar organization to a data-driven organization?

The need to change the organizational culture (D) Signup and view all the answers

What is the primary benefit of having gender equality in leadership?

Better decision making and access to talent (C) Signup and view all the answers

What is the main characteristic of a team?

A group of people with complementary skills and high interdependence (C) Signup and view all the answers

What is the purpose of a cross-functional team?

To bring together people with different expertise and knowledge (B) Signup and view all the answers

What is the main difference between a group and a team?

A team has high interdependence, whereas a group does not (B) Signup and view all the answers

What is the benefit of having a diverse team in terms of innovation?

Diverse teams can uncover errors and critique approaches (D) Signup and view all the answers

What is the main characteristic of a top management team?

A team of 5-7 members who develop strategies for the organization (C) Signup and view all the answers