Podcast
Questions and Answers
What does organizational culture primarily refer to?
What does organizational culture primarily refer to?
- The formal policies of an organization
- A system of shared values, beliefs, and assumptions (correct)
- The financial resources available to an organization
- The hierarchy of management within a company
Which characteristic of organizational culture emphasizes innovation and flexibility?
Which characteristic of organizational culture emphasizes innovation and flexibility?
- Results/outcome orientation
- Adaptability (correct)
- Detail orientation
- Integrity
Which of the following characteristics focuses on the effect of decisions on people inside and outside the organization?
Which of the following characteristics focuses on the effect of decisions on people inside and outside the organization?
- Integrity
- Detail orientation
- People/customer orientation (correct)
- Collaboration/team orientation
What type of organizational culture is characterized by a focus on human affiliation and collaboration?
What type of organizational culture is characterized by a focus on human affiliation and collaboration?
Which characteristic of organizational culture reflects the degree of attention to detail expected from employees?
Which characteristic of organizational culture reflects the degree of attention to detail expected from employees?
What is emphasized in an organization with a high results/outcome orientation?
What is emphasized in an organization with a high results/outcome orientation?
Which dimension describes the degree of collaboration among workers in an organization?
Which dimension describes the degree of collaboration among workers in an organization?
Which cultural characteristic emphasizes ethical standards and integrity in the workplace?
Which cultural characteristic emphasizes ethical standards and integrity in the workplace?
What is the primary focus of ethical climate theory (ECT)?
What is the primary focus of ethical climate theory (ECT)?
Which ethical climate is characterized by the assumption that individuals are primarily motivated by self-interest?
Which ethical climate is characterized by the assumption that individuals are primarily motivated by self-interest?
Which of the following ethical climate categories tends to reduce employee turnover intentions?
Which of the following ethical climate categories tends to reduce employee turnover intentions?
What is one of the organizations that indicated a long-term sustainability initiative?
What is one of the organizations that indicated a long-term sustainability initiative?
Which ethical climate aligns well with industries that have exacting standards?
Which ethical climate aligns well with industries that have exacting standards?
What does a caring ethical climate primarily focus on?
What does a caring ethical climate primarily focus on?
What type of ethical climate is typically associated with workplaces focusing on personal moral ideas?
What type of ethical climate is typically associated with workplaces focusing on personal moral ideas?
How can organizations achieve a true sustainable culture?
How can organizations achieve a true sustainable culture?
What is a common outcome associated with instrumental ethical climates?
What is a common outcome associated with instrumental ethical climates?
Which of the following practices is a part of social sustainability?
Which of the following practices is a part of social sustainability?
What is the ethical climate index (ECI) used for?
What is the ethical climate index (ECI) used for?
Which of the following is a characteristic of a rules ethical climate?
Which of the following is a characteristic of a rules ethical climate?
What aspect of sustainability refers to maintaining practices over long periods of time?
What aspect of sustainability refers to maintaining practices over long periods of time?
What is a characteristic of a clan culture?
What is a characteristic of a clan culture?
Which type of culture is internally focused and stable?
Which type of culture is internally focused and stable?
What is the primary value associated with a market culture?
What is the primary value associated with a market culture?
How is organizational culture best defined?
How is organizational culture best defined?
What role does a dominant culture play within an organization?
What role does a dominant culture play within an organization?
Which term describes cultures that develop in response to specific problems or experiences in certain departments?
Which term describes cultures that develop in response to specific problems or experiences in certain departments?
In a strong organizational culture, what is primarily observed?
In a strong organizational culture, what is primarily observed?
What is one of the functions of organizational culture?
What is one of the functions of organizational culture?
What can a weak culture indicate about an organization?
What can a weak culture indicate about an organization?
Which culture fosters innovation and risk-taking?
Which culture fosters innovation and risk-taking?
What is one effect of a strong organizational culture on financial outcomes?
What is one effect of a strong organizational culture on financial outcomes?
How do subcultures typically affect the overall culture of an organization?
How do subcultures typically affect the overall culture of an organization?
What aspect does organizational culture primarily serve for its members?
What aspect does organizational culture primarily serve for its members?
How does a strong organizational culture influence employee behavior?
How does a strong organizational culture influence employee behavior?
What is meant by individual–organization 'fit'?
What is meant by individual–organization 'fit'?
What impact does leadership have on organizational culture?
What impact does leadership have on organizational culture?
What are the potential outcomes of a positive organizational climate?
What are the potential outcomes of a positive organizational climate?
What is a primary concern when management considers acquisitions or mergers?
What is a primary concern when management considers acquisitions or mergers?
How does a positive organizational culture primarily impact customer satisfaction?
How does a positive organizational culture primarily impact customer satisfaction?
How does the distinction between espoused and enacted values affect organizational climate?
How does the distinction between espoused and enacted values affect organizational climate?
What signifies an organization has undergone institutionalization?
What signifies an organization has undergone institutionalization?
How does climate influence employee behavior in a work environment?
How does climate influence employee behavior in a work environment?
What impact can a strong corporate culture have on diversity?
What impact can a strong corporate culture have on diversity?
What role does ethical culture play in an organization?
What role does ethical culture play in an organization?
What can be a potential effect of a dysfunctional organizational culture on employees?
What can be a potential effect of a dysfunctional organizational culture on employees?
What is a significant characteristic of teams in decentralized organizations?
What is a significant characteristic of teams in decentralized organizations?
What is organizational climate primarily related to?
What is organizational climate primarily related to?
What is one of the major barriers to change within an organization?
What is one of the major barriers to change within an organization?
How do dominating cultures within organizations typically influence conflict resolution?
How do dominating cultures within organizations typically influence conflict resolution?
What is a potential consequence of a strong safety climate?
What is a potential consequence of a strong safety climate?
What results from a polarized organizational environment?
What results from a polarized organizational environment?
What does research suggest about the relationship between psychological climate and job outcomes?
What does research suggest about the relationship between psychological climate and job outcomes?
Why might a transformational leader be more effective in a bureaucratic culture?
Why might a transformational leader be more effective in a bureaucratic culture?
What does culture enhance in an organization?
What does culture enhance in an organization?
What is a defining characteristic of a toxic organizational culture?
What is a defining characteristic of a toxic organizational culture?
How is customer satisfaction linked to organizational climate?
How is customer satisfaction linked to organizational climate?
What may result from a misalignment of espoused and enacted values in an organization?
What may result from a misalignment of espoused and enacted values in an organization?
What type of culture tends to passively avoid conflict, potentially impacting creativity?
What type of culture tends to passively avoid conflict, potentially impacting creativity?
Which of the following is a consequence of institutionalization in an organization?
Which of the following is a consequence of institutionalization in an organization?
What can be a result of hiring diverse employees in a strong organizational culture?
What can be a result of hiring diverse employees in a strong organizational culture?
What factor can negatively affect an organization's ability to respond to environmental changes?
What factor can negatively affect an organization's ability to respond to environmental changes?
What was the primary method that effectively reduced energy consumption in the workplace study?
What was the primary method that effectively reduced energy consumption in the workplace study?
Which organization is recognized for fostering a culture that values creativity and idea generation?
Which organization is recognized for fostering a culture that values creativity and idea generation?
What characterizes the cultures of the most innovative companies?
What characterizes the cultures of the most innovative companies?
What management practice is specifically associated with fostering a culture of caring at Alexion Pharmaceuticals?
What management practice is specifically associated with fostering a culture of caring at Alexion Pharmaceuticals?
How did ChildNet improve its organizational culture and performance?
How did ChildNet improve its organizational culture and performance?
In the context of organizational culture, how is self-direction related to employee behavior?
In the context of organizational culture, how is self-direction related to employee behavior?
What strategy did Intuit use to enhance its innovative culture?
What strategy did Intuit use to enhance its innovative culture?
What was a significant downfall of Dish Network's organizational culture?
What was a significant downfall of Dish Network's organizational culture?
What is one key factor that can enhance the sustainability of cultural practices in an organization?
What is one key factor that can enhance the sustainability of cultural practices in an organization?
What aspect of Echo Nest's organizational culture contributed to its innovative success?
What aspect of Echo Nest's organizational culture contributed to its innovative success?
Which innovative company engaged employees in unique activities, such as selling prototype apps with cupcakes?
Which innovative company engaged employees in unique activities, such as selling prototype apps with cupcakes?
Why is philanthropy considered important in the context of Alexion Pharmaceuticals' culture?
Why is philanthropy considered important in the context of Alexion Pharmaceuticals' culture?
What outcome did ChildNet achieve after restructuring its organizational culture?
What outcome did ChildNet achieve after restructuring its organizational culture?
Which of the following describes a common characteristic of start-up firms' cultures?
Which of the following describes a common characteristic of start-up firms' cultures?
What is the primary benefit of top management supporting above-average pay for employees?
What is the primary benefit of top management supporting above-average pay for employees?
What is the first stage of the socialization process?
What is the first stage of the socialization process?
What is a common issue faced by new employees during the encounter stage?
What is a common issue faced by new employees during the encounter stage?
Which socialization practices are likely to encourage role innovation?
Which socialization practices are likely to encourage role innovation?
What does the metamorphosis stage in socialization primarily involve?
What does the metamorphosis stage in socialization primarily involve?
Which company is noted for its unique onboarding practices that support socialization?
Which company is noted for its unique onboarding practices that support socialization?
How can new recruits at organizations like Wegmans adjust more effectively to the culture?
How can new recruits at organizations like Wegmans adjust more effectively to the culture?
What characteristic does the prearrival stage focus on in new employees?
What characteristic does the prearrival stage focus on in new employees?
When might a new employee become disillusioned enough to resign?
When might a new employee become disillusioned enough to resign?
What influence does management's approach to socialization have on newcomers?
What influence does management's approach to socialization have on newcomers?
What is a common outcome of effective socialization practices?
What is a common outcome of effective socialization practices?
Which of the following best describes the concept of 'psychological contract'?
Which of the following best describes the concept of 'psychological contract'?
What is one major purpose of socialization in organizations?
What is one major purpose of socialization in organizations?
What effect does a strong organizational culture have on employee recruitment?
What effect does a strong organizational culture have on employee recruitment?
What was identified as a major reason for the failure of mergers?
What was identified as a major reason for the failure of mergers?
What percentage of mergers, according to Bain and Company, failed to increase shareholder values?
What percentage of mergers, according to Bain and Company, failed to increase shareholder values?
Which merger is cited as an example of a significant cultural clash leading to failure?
Which merger is cited as an example of a significant cultural clash leading to failure?
Who observed that one of the biggest failings in mergers is related to people?
Who observed that one of the biggest failings in mergers is related to people?
What significant financial loss was reported after the AOL and Time Warner merger?
What significant financial loss was reported after the AOL and Time Warner merger?
What is one way founders influence an organization’s culture?
What is one way founders influence an organization’s culture?
Which factor is NOT mentioned as a force sustaining an organization’s culture?
Which factor is NOT mentioned as a force sustaining an organization’s culture?
How does successful selection contribute to sustaining an organization’s culture?
How does successful selection contribute to sustaining an organization’s culture?
What type of culture does W.L. Gore & Associates emphasize in their hiring process?
What type of culture does W.L. Gore & Associates emphasize in their hiring process?
Which supermarket chain believes that happy and loyal employees enhance customer service?
Which supermarket chain believes that happy and loyal employees enhance customer service?
What role do management actions play in sustaining an organization’s culture?
What role do management actions play in sustaining an organization’s culture?
According to research, what primarily contributes to the success of mergers and acquisitions?
According to research, what primarily contributes to the success of mergers and acquisitions?
What should new employees undergo to fit into an organization's culture?
What should new employees undergo to fit into an organization's culture?
What is a key element in how founders maintain influence over an organization's culture?
What is a key element in how founders maintain influence over an organization's culture?
What is one way organizations can communicate ethical expectations to their employees?
What is one way organizations can communicate ethical expectations to their employees?
Which of the following best describes the role of top management in fostering an ethical culture?
Which of the following best describes the role of top management in fostering an ethical culture?
What unique feature characterizes the workplace culture at Threadless?
What unique feature characterizes the workplace culture at Threadless?
Which of the following companies provides employees with paid sabbaticals to promote innovative thinking?
Which of the following companies provides employees with paid sabbaticals to promote innovative thinking?
What was Larry Hammond's approach to leading Auglaize Provico during financial struggles?
What was Larry Hammond's approach to leading Auglaize Provico during financial struggles?
What is a common approach for fostering a positive organizational culture?
What is a common approach for fostering a positive organizational culture?
How can organizations reinforce ethical standards among employees?
How can organizations reinforce ethical standards among employees?
How did El’zbieta Górska-Kolodziejczyk improve morale at International Paper?
How did El’zbieta Górska-Kolodziejczyk improve morale at International Paper?
In terms of language within organizations, what role does jargon play?
In terms of language within organizations, what role does jargon play?
What is a common misconception about giving praise in the workplace?
What is a common misconception about giving praise in the workplace?
What aspect of organizational culture does Safelite AutoGlass prioritize?
What aspect of organizational culture does Safelite AutoGlass prioritize?
What is a characteristic of an organizational culture that emphasizes spirituality?
What is a characteristic of an organizational culture that emphasizes spirituality?
What is the primary goal of having a visible role model within an organization?
What is the primary goal of having a visible role model within an organization?
How did Philippe Lescornez enhance the role of Didier Brynaert at Masterfoods?
How did Philippe Lescornez enhance the role of Didier Brynaert at Masterfoods?
What aspect of organizational culture does a strong focus on employee wellness highlight?
What aspect of organizational culture does a strong focus on employee wellness highlight?
What potential issue arises from an overly positive organizational culture?
What potential issue arises from an overly positive organizational culture?
What is a defining feature of workplace spirituality as described?
What is a defining feature of workplace spirituality as described?
What impact does ethical leadership have on employee behavior?
What impact does ethical leadership have on employee behavior?
Which company established a 'Ministry of Fun' to enhance workplace culture?
Which company established a 'Ministry of Fun' to enhance workplace culture?
What might indicate a negative influence on employee ethical behavior?
What might indicate a negative influence on employee ethical behavior?
What strategy is less effective in promoting a positive organizational culture?
What strategy is less effective in promoting a positive organizational culture?
What crucial element can support employee growth within an organization?
What crucial element can support employee growth within an organization?
How does a positive organizational culture contribute to employee performance?
How does a positive organizational culture contribute to employee performance?
Which of the following reflects the essence of a positive organizational culture?
Which of the following reflects the essence of a positive organizational culture?
What approach was emphasized by Gallup consultant Barry Conchie regarding employee strengths?
What approach was emphasized by Gallup consultant Barry Conchie regarding employee strengths?
What challenge did El’zbieta Górska-Kolodziejczyk face when providing praise?
What challenge did El’zbieta Górska-Kolodziejczyk face when providing praise?
Which of the following statements best describes the limits of a positive culture?
Which of the following statements best describes the limits of a positive culture?
Why is the concept of workplace spirituality gaining traction in organizations?
Why is the concept of workplace spirituality gaining traction in organizations?
What phenomenon describes the initial decrease in job satisfaction for new employees as they adapt to organizational life?
What phenomenon describes the initial decrease in job satisfaction for new employees as they adapt to organizational life?
How can the success of employee socialization be enhanced within an organization?
How can the success of employee socialization be enhanced within an organization?
What is the key feature of rituals within an organization?
What is the key feature of rituals within an organization?
Which of the following best illustrates how culture can be transmitted to employees?
Which of the following best illustrates how culture can be transmitted to employees?
What are material symbols in an organizational context?
What are material symbols in an organizational context?
What is a potential consequence of role overload for new employees?
What is a potential consequence of role overload for new employees?
Which statement reflects the role of storytelling in an organization?
Which statement reflects the role of storytelling in an organization?
What might diminish social support for new hires shortly after they start?
What might diminish social support for new hires shortly after they start?
Which of the following can create a sense of connection among employees?
Which of the following can create a sense of connection among employees?
During the initial adjustment period, what increases for newcomers which can affect their satisfaction?
During the initial adjustment period, what increases for newcomers which can affect their satisfaction?
What likely influences the hiring criteria within an organization?
What likely influences the hiring criteria within an organization?
What is true about the relationship between employee values and organizational values?
What is true about the relationship between employee values and organizational values?
What aspect of organizational culture can be signaled through the physical workplace layout?
What aspect of organizational culture can be signaled through the physical workplace layout?
How does a strong commitment to socialization programs benefit an organization?
How does a strong commitment to socialization programs benefit an organization?
What is a significant challenge when merging culturally different organizations like US Airways and American Airlines?
What is a significant challenge when merging culturally different organizations like US Airways and American Airlines?
Why might U.S. managers be perceived as arrogant and self-absorbed in a global context?
Why might U.S. managers be perceived as arrogant and self-absorbed in a global context?
What is one way U.S. managers can demonstrate cultural sensitivity?
What is one way U.S. managers can demonstrate cultural sensitivity?
In what way do managers in developing economies differ in their approach to ethical decisions compared to U.S. managers?
In what way do managers in developing economies differ in their approach to ethical decisions compared to U.S. managers?
What technique did Nordea Bank AB employ to manage cultural differences among employees from different nations?
What technique did Nordea Bank AB employ to manage cultural differences among employees from different nations?
What must organizations consider when standardizing organizational culture across different nations?
What must organizations consider when standardizing organizational culture across different nations?
What does employee performance and satisfaction largely depend on according to the organizational culture?
What does employee performance and satisfaction largely depend on according to the organizational culture?
Which layer of organizational culture challenges U.S. managers when managing overseas employees?
Which layer of organizational culture challenges U.S. managers when managing overseas employees?
What often influences the decisions of U.S. managers regarding ethical behavior in business?
What often influences the decisions of U.S. managers regarding ethical behavior in business?
What might complicate the implementation of wellness plans in international operations?
What might complicate the implementation of wellness plans in international operations?
What is a characteristic of spiritual organizations that focuses on the wellbeing of employees and stakeholders?
What is a characteristic of spiritual organizations that focuses on the wellbeing of employees and stakeholders?
What does the term 'workplace spirituality' primarily emphasize?
What does the term 'workplace spirituality' primarily emphasize?
Which of the following practices can help achieve a spiritual workplace?
Which of the following practices can help achieve a spiritual workplace?
What is a concern raised by critics regarding workplace spirituality?
What is a concern raised by critics regarding workplace spirituality?
How does spirituality in organizations relate to employee performance according to studies?
How does spirituality in organizations relate to employee performance according to studies?
What role do corporate chaplains serve in organizations that employ them?
What role do corporate chaplains serve in organizations that employ them?
One reason for the growing interest in spirituality in organizations is the realization that:
One reason for the growing interest in spirituality in organizations is the realization that:
Which characteristic is indicated by a strong sense of purpose in spiritual organizations?
Which characteristic is indicated by a strong sense of purpose in spiritual organizations?
What is a common misconception about workplace spirituality among critics?
What is a common misconception about workplace spirituality among critics?
What type of thinking does open-mindedness in spiritual organizations promote?
What type of thinking does open-mindedness in spiritual organizations promote?
Which factor ties into the belief that spirituality and profitability can coexist?
Which factor ties into the belief that spirituality and profitability can coexist?
What aspect can potentially create uneasiness among employees in spiritual organizations?
What aspect can potentially create uneasiness among employees in spiritual organizations?
What type of culture is likely to emerge in organizations that prioritize spirituality?
What type of culture is likely to emerge in organizations that prioritize spirituality?
How might corporate chaplains contribute to an organization's spiritual culture?
How might corporate chaplains contribute to an organization's spiritual culture?
Flashcards
Organizational Culture
Organizational Culture
A shared understanding among organization members that distinguishes it from others. It encompasses values, beliefs, and assumptions about how things are done, and how people should behave.
Adaptability
Adaptability
The extent to which an organization encourages employees to be innovative, flexible, and take risks.
Detail Orientation
Detail Orientation
The extent to which employees are expected to be precise, analytical, and pay attention to detail.
Results/Outcome Orientation
Results/Outcome Orientation
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People/Customer Orientation
People/Customer Orientation
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Collaboration/Team Orientation
Collaboration/Team Orientation
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Integrity
Integrity
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Clan Culture
Clan Culture
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Dominant Culture
Dominant Culture
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Subcultures
Subcultures
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Core Values
Core Values
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Strong Culture
Strong Culture
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Weak Culture
Weak Culture
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Market Culture
Market Culture
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Hierarchy Culture
Hierarchy Culture
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Adhocracy Culture
Adhocracy Culture
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Internal vs. External Focus
Internal vs. External Focus
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Flexibility vs. Stability
Flexibility vs. Stability
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Functional Effects of Culture
Functional Effects of Culture
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Dysfunctional Effects of Culture
Dysfunctional Effects of Culture
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Culture as a Sense-Making and Control Mechanism
Culture as a Sense-Making and Control Mechanism
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Organizational Climate
Organizational Climate
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Strong Organizational Culture
Strong Organizational Culture
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Individual-Organization Fit
Individual-Organization Fit
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Ethical Culture
Ethical Culture
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Espoused Culture
Espoused Culture
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Enacted Culture
Enacted Culture
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Transactional Leadership
Transactional Leadership
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Transformational Leadership
Transformational Leadership
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Redundant Leadership
Redundant Leadership
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Complementary Leadership
Complementary Leadership
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Safety Climate
Safety Climate
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Empowerment Climate
Empowerment Climate
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Accountability Climate
Accountability Climate
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Teamwork Climate
Teamwork Climate
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How culture begins
How culture begins
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Sustaining a culture
Sustaining a culture
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Selection process
Selection process
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Top management's role
Top management's role
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Socialization
Socialization
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Ethical Climate
Ethical Climate
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Instrumental Ethical Climate
Instrumental Ethical Climate
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Caring Ethical Climate
Caring Ethical Climate
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Independence Ethical Climate
Independence Ethical Climate
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Law and Code Ethical Climate
Law and Code Ethical Climate
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Rules Ethical Climate
Rules Ethical Climate
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Ethical Climate Evolution
Ethical Climate Evolution
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Positive Ethical Climate Outcomes
Positive Ethical Climate Outcomes
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Negative Ethical Climate Outcomes
Negative Ethical Climate Outcomes
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Ethical Climates and Financial Performance
Ethical Climates and Financial Performance
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Ethical Climate by Industry
Ethical Climate by Industry
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Developing Ethical Climates
Developing Ethical Climates
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Sustainability
Sustainability
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Sustainable Management
Sustainable Management
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Sustainability and Financial Performance
Sustainability and Financial Performance
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Institutionalization
Institutionalization
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Culture as a Barrier to Change
Culture as a Barrier to Change
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Culture as a Barrier to Diversity
Culture as a Barrier to Diversity
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Toxic Culture
Toxic Culture
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Collaborative Conflict Culture
Collaborative Conflict Culture
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Dominating Conflict Culture
Dominating Conflict Culture
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Avoidance Conflict Culture
Avoidance Conflict Culture
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Culture Compatibility in Mergers and Acquisitions
Culture Compatibility in Mergers and Acquisitions
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Clashes in Mergers and Acquisitions
Clashes in Mergers and Acquisitions
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Culture as a Catalyst for Success
Culture as a Catalyst for Success
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Culture and Customer Satisfaction
Culture and Customer Satisfaction
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Culture and Organizational Performance
Culture and Organizational Performance
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Culture and Ethical Behavior
Culture and Ethical Behavior
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Culture and Open Communication
Culture and Open Communication
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Culture and Learning & Development
Culture and Learning & Development
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Innovation and Culture
Innovation and Culture
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Start-up Cultures
Start-up Cultures
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Intuit's Innovative Culture
Intuit's Innovative Culture
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Culture of Caring
Culture of Caring
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Samsung's Creative Labs
Samsung's Creative Labs
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CEO Influence on Culture
CEO Influence on Culture
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Culture Transformation at ChildNet
Culture Transformation at ChildNet
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Culture and Ethics
Culture and Ethics
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Culture and Financial Success
Culture and Financial Success
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Culture as a Key Asset
Culture as a Key Asset
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Culture Mismatch
Culture Mismatch
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Sustainability and Culture
Sustainability and Culture
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Group Feedback and Sustainability
Group Feedback and Sustainability
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The Crystal: Sustainable Building
The Crystal: Sustainable Building
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Siemens: Sustainable Corporation
Siemens: Sustainable Corporation
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Honeymoon-Hangovers
Honeymoon-Hangovers
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Social Support Withdrawal
Social Support Withdrawal
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Role Conflict
Role Conflict
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Role Overload
Role Overload
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Deliberate Matching
Deliberate Matching
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Stories
Stories
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Rituals
Rituals
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Material Symbols
Material Symbols
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Culture Transmission
Culture Transmission
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Pre-arrival Stage
Pre-arrival Stage
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Encounter Stage
Encounter Stage
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Metamorphosis Stage
Metamorphosis Stage
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Institutional Practices
Institutional Practices
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Individual Practices
Individual Practices
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Friendship Ties
Friendship Ties
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Psychological Contract
Psychological Contract
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Realistic Job Preview
Realistic Job Preview
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Person-Organization Fit
Person-Organization Fit
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Organizational Commitment
Organizational Commitment
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Role Innovation
Role Innovation
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Understanding the System
Understanding the System
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Trust and Value
Trust and Value
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Positive Organizational Culture
Positive Organizational Culture
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Ethical Culture Starting from the Top
Ethical Culture Starting from the Top
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Ethical Culture Flowing from the Bottom Up
Ethical Culture Flowing from the Bottom Up
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Visible Role Model in Ethical Culture
Visible Role Model in Ethical Culture
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Send a Positive Ethical Message
Send a Positive Ethical Message
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Provide Ethical Training
Provide Ethical Training
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Reward Ethical Acts and Punish Unethical Ones
Reward Ethical Acts and Punish Unethical Ones
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Strengths-Based Approach
Strengths-Based Approach
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Workplace Spirituality
Workplace Spirituality
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Rewarding Positive Behavior
Rewarding Positive Behavior
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Encouraging Vitality and Growth
Encouraging Vitality and Growth
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Limits of Positive Culture
Limits of Positive Culture
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Characteristics of a Spiritual Organization
Characteristics of a Spiritual Organization
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Achieving Spirituality in the Organization
Achieving Spirituality in the Organization
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Lack of Scientific Foundation
Lack of Scientific Foundation
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Legitimacy of Spiritual Organizations
Legitimacy of Spiritual Organizations
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Compatibility of Spirituality and Profits
Compatibility of Spirituality and Profits
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Open-mindedness
Open-mindedness
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Trust and Respect
Trust and Respect
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Benevolence
Benevolence
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Strong Sense of Purpose
Strong Sense of Purpose
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Global Context
Global Context
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Transplanting Organizational Culture
Transplanting Organizational Culture
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Culture Clash in Mergers
Culture Clash in Mergers
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Cultural Sensitivity for Managers
Cultural Sensitivity for Managers
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Tailoring Practices to Local Culture
Tailoring Practices to Local Culture
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Culture's Impact on Success
Culture's Impact on Success
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Multinational Culture Challenges
Multinational Culture Challenges
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Organizational Culture Perception
Organizational Culture Perception
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Storytelling to Bridge Cultural Gaps
Storytelling to Bridge Cultural Gaps
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Profit Maximization vs. Ethics
Profit Maximization vs. Ethics
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Study Notes
Organizational Culture Characteristics
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Definition: A system of shared meaning held by members distinguishing the organization from others. This includes values, beliefs, and assumptions.
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Six Primary Characteristics:
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Adaptability: Encouraging innovation, flexibility, risk-taking, and experimentation.
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Detail Orientation: Expecting precision, analysis, and attention to detail.
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Results/Outcome Orientation: Focusing on outcomes rather than processes.
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People/Customer Orientation: Considering the effects of decisions on people within and outside the organization.
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Collaboration/Team Orientation: Organizing work around teams rather than individuals.
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Integrity: Exhibiting high ethical standards.
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Culture Types:
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Clan: Internally focused, valuing affiliation, collaboration, trust, and support.
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Adhocracy: Externally focused and flexible, valuing growth, variety, stimulation, and autonomy.
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Market: Externally focused and stable, emphasizing communication, competence, and competition.
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Hierarchy: Internally focused and stable, emphasizing communication, formalization, and routine.
Culture as a Descriptive Term
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Descriptive, not evaluative: Describes an organization's characteristics, not whether employees like them. Job satisfaction is evaluative.
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Uniformity: A shared perception, not necessarily uniform within all departments/locations.
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Subcultures: Develop in large orgs due to problems or experiences in a specific department or location. They can sometimes reject the dominant culture.
Strong vs. Weak Cultures
- Strong Culture: Core values are intensely held and widely shared, impacting member behavior. Improves outcomes like profitability via consistency of purpose.
- Weak Culture: Diverse opinions on mission and values, leading to less influence on behavior.
What Cultures Do: Functions and Dysfunctions
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Functions:
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Boundary-defining: Distinguishes between organizations.
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Sense of identity: Provides shared meaning.
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Commitment: Enhances commitment to something larger than self-interest.
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Stability: Builds a cohesive social system.
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Control mechanism: Guides behavior through shared meaning.
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Dysfunctional Aspects:
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Institutionalization: Value for itself, not goods/services, hindering adaptability and innovation.
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Barriers to Change: Shared values can conflict with needed changes in a rapidly changing environment.
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Barriers to Diversity: Strong cultures can eliminate the advantages of diversity or even exacerbate prejudices.
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Toxicity: Negative values/management systems can create harmful forces within an organization.
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Barriers to Acquisitions/Mergers: Cultural incompatibility causes mergers/acquisitions to fail.
Culture Creation and Sustainability
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Culture Origins: Founders, whose vision creates the initial culture. Selection, socialization, and management practices maintain it.
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Culture Creation Techniques: Hiring/keeping people with similar values, socializing them into the specific values, and demonstrating the desired behavior.
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Culture Maintenance/Sustainability:
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Selection: Aligns new hires with organizational values.
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Top Management: Actions set norms and expectations, driving climate.
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Socialization/Onboarding: Adapting new members to the culture (prearrival, encounter, metamorphosis stages).
Transmission of Culture
- Transmission Methods:
- Stories: Narratives about founders, successes, failures, influencing behaviors.
- Rituals: Repetitive activities, reinforcing key values.
- Symbols: Material artifacts (layouts, office sizes, perks), conveying organization values.
- Language: Acronyms, jargon to identify and unite members.
Creating Different Types of Cultures
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Ethical Culture:
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Key elements: Visible role models, communicating expectations, training ethically, rewarding/punishing ethically, and protective mechanisms.
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Outcome Implications: Stronger ethical climates predict better employee behavior and outcomes.
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Management Implications: Top management values strongly influence employee ethical behavior.
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Positive Culture:
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Key elements: Building on strengths, rewarding, and fostering vitality/growth.
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Outcome Implications: Positively influencing commitment, satisfaction, and performance.
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Management Implications: Positive cultural environments improve productivity and satisfaction.
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Spiritual Culture:
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Definition: Acknowledges employees' inner lives and the importance of meaningfulness in work.
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Characteristics: Value kindness, strong sense of purpose, trust, open-mindedness, and balance.
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Outcome implications: Positive links to employee creativity, satisfaction, job involvement, and organizational commitment and performance.
Global Cultural Context
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Impact of National Culture: Organizational culture often reflects national culture (e.g., AirAsia, Malaysian-influenced culture). Cultural sensitivity (tone, pace of speech, and topic avoidance) is critical.
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Ethical Behavior Across Cultures: Differences in ethical standards based on national culture, impacting actions like bribery and nepotism.
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Multinational Cultures: Cultural clashes in mergers/acquisitions (e.g., Nordea Bank), leading to failures of cultural alignment.
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Description
Test your knowledge on organizational culture characteristics and dimensions. This quiz covers key concepts like innovation, human affiliation, and ethical standards within organizations. Challenge yourself to understand how these elements shape the workplace environment.
