Organizational Behavior Concepts Quiz

Questions and Answers

What is Organizational Behaviour (OB) related to but different from?

Human Resource Management, Organizational Development, and Organizational Theory

How is an organization defined in the context of Organizational Behaviour?

A consciously coordinated social unit that functions on a relatively continuous basis, is driven by formal rules, and comprises of two or more individuals working towards a common goal

What is the significance of Emotional Intelligence in Organizational Behaviour?

It is a significant personality attribute

What does the term 'Organizational Behaviour' consist of?

‘Organization’ and ‘Behaviour’ Signup and view all the answers

Perception is the process of:

Identifying, organizing, and interpreting information to understand sensory impressions Signup and view all the answers

Which of the following is NOT a factor influencing perception?

Memory Signup and view all the answers

Errors and biases in perception at work include all of the following EXCEPT:

Memory recall bias Signup and view all the answers

Shortcuts in perception are relevant to:

Employment interviews and performance evaluation Signup and view all the answers

Attribution Theory involves individuals making judgments about others based on:

Distinctiveness, consensus, and consistency of behaviors Signup and view all the answers

Impression Management is a goal-directed attempt to influence others' perceptions by:

Regulating and controlling information during social interactions Signup and view all the answers

Impression management consists of impression motivation and impression construction, with constructive and strategic techniques used by employees to:

Influence others' perceptions Signup and view all the answers

Employee impression management techniques/strategies include:

Demotion-preventive and promotion-enhancing strategies Signup and view all the answers

Attitudes are predispositions to judge objects, ideas, people, and situations, expressing:

Positive or negative assessments Signup and view all the answers

Which factor does not determine the formation of personality?

Education Signup and view all the answers

What is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well within ourselves and in our relationships, referred to as?

Emotional Intelligence Signup and view all the answers

Which personality trait is related to success in all aspects of work in all occupations?

Conscientiousness Signup and view all the answers

What are the three types of personalities that have maladaptive behavior patterns and are particularly difficult to deal with?

Machiavellian, Narcissistic, and Psychopathic Signup and view all the answers

What theoretical model is applied in human-relations training workshops to help employees perceive each other better?

Johari Window Signup and view all the answers

What are the components of the Big Five personality traits?

Openness, Conscientiousness, Extroversion, Agreeableness, Neuroticism Signup and view all the answers

Which discipline has contributed to the subject matter of Organizational Behaviour in a significant way?

Sociology Signup and view all the answers

What is the ultimate aim of Organizational Behaviour?

To maximize human potential and bring organizational effectiveness Signup and view all the answers

What is the basic unit of study in organizational behaviour?

Individual Signup and view all the answers

What are the four goals of Organizational Behaviour?

Describe, Understand, Predict, Manage Signup and view all the answers

What does OB stand for?

Organizational Behaviour Signup and view all the answers

What does 'Behaviour' refer to in the context of Organizational Behaviour?

All activities of living beings and a result of thoughts and emotions Signup and view all the answers

What is motivation?

The process of stimulating people to actions to accomplish the goals Signup and view all the answers

What is an example of positive/incentive motivation?

Offering rewards for achieving desired goals Signup and view all the answers

What is intrinsic motivation?

Motivation that comes from within the individual Signup and view all the answers

Which technique aims to reduce the monotony of a job and make employees more versatile?

Job rotation Signup and view all the answers

What is the focus of content theories of motivation?

The 'what' of motivation Signup and view all the answers

According to Maslow's Need Hierarchy Theory, which need must be satisfied before any other needs motivate an individual?

Physiological needs Signup and view all the answers

What are examples of hygiene factors/maintenance factors according to Herzberg's Motivation Hygiene Theory?

Company policy and salary Signup and view all the answers

Which theory assumes that the average human being inherently dislikes work and must be controlled and coerced to achieve goals?

Theory X Signup and view all the answers

What is the premise of Theory Y according to Mc Gregor's Theory X and Y?

The average human being does not inherently dislike work Signup and view all the answers

What are examples of safety needs according to Maslow's Need Hierarchy Theory?

Needs to be secure and free from physical danger Signup and view all the answers

What is the focus of job enlargement?

Increasing the scope of a job by adding more duties and responsibilities Signup and view all the answers

What does employee involvement in decision making processes aim to achieve?

Allowing employees to give their inputs in organizational decisions Signup and view all the answers

Which theory of motivation distinguishes between hygiene factors and motivational factors?

Herzberg’s Motivation Hygiene Theory Signup and view all the answers

Which theory of motivation focuses on the 'what' of motivation?

Maslow's Need Hierarchy Theory Signup and view all the answers

Which theory of motivation assumes that employees inherently dislike work and must be controlled?

McGregor’s Theory X and Y Signup and view all the answers

Which type of motivation arises from within the individual?

Intrinsic motivation Signup and view all the answers

Which technique of motivation involves providing meaningful feedback and increasing transparency?

Employee involvement Signup and view all the answers

Which need is NOT included in Maslow's Need Hierarchy Theory?

Psychological needs Signup and view all the answers

Which theory of motivation focuses on the 'what' of motivation, including physiological and self-actualization needs?

Maslow's Need Hierarchy Theory Signup and view all the answers

Which theory of motivation assumes that work can be viewed as natural or enjoyable?

Theory Y Signup and view all the answers

Which type of motivation is derived from the word ‘motive’ and stimulates people to actions to achieve goals in the workplace?

Positive/incentive motivation Signup and view all the answers

Which technique of motivation involves job rotation, job enlargement, and job enrichment?

Job enrichment Signup and view all the answers

Which type of motivation depends on what motivates an individual?

Extrinsic motivation Signup and view all the answers

Which theory of motivation assumes that employees inherently dislike work and must be controlled?

Theory X Signup and view all the answers

What are attitudes according to the text?

Learned tendencies to respond favorably or unfavorably to an object Signup and view all the answers

What are the components of attitudes as per the text?

Cognitive, affective, and behavioral components Signup and view all the answers

How does the text suggest attitudes are formed?

By cultural norms and exposure to information Signup and view all the answers

What are the sources for acquiring attitudes according to the text?

Observational learning, genetic factors, and direct experience Signup and view all the answers

What are some key employee attitudes mentioned in the text?

Job satisfaction, job involvement, and organizational commitment Signup and view all the answers

How can attitudes impact performance and productivity according to the text?

They can significantly impact performance and productivity Signup and view all the answers

How does the text suggest managing negative employee attitudes?

By identifying the issue, discussing the impact, and supporting the employee to change their attitude Signup and view all the answers

What does cognitive dissonance theory explain according to the text?

It explains mental discomfort due to conflicting attitudes or behavior Signup and view all the answers

How does cognitive dissonance lead to a desire to reduce the dissonance?

By reducing the importance of beliefs, adding more consonant beliefs, or changing the dissonant beliefs Signup and view all the answers

What is emotional dissonance in the workplace according to the text?

It is the conflict between an employee's experienced emotions and those required by the organization Signup and view all the answers

When does emotional dissonance develop according to the text?

When there is an internal conflict in an employee caused by a difference in emotions Signup and view all the answers

Study Notes

Formation and Impact of Attitudes

Attitudes are learned tendencies to respond favorably or unfavorably to an object or class of objects.
Attitudes involve cognitive, affective, and behavioral components.
Formation of attitudes occurs through association, reward/punishment, modeling, cultural norms, and exposure to information.
Sources for acquiring attitudes include classical conditioning, operant conditioning, observational learning, social comparison, genetic factors, direct experience, family, peer groups, and neighborhood.
Key employee attitudes include job satisfaction, job involvement, and organizational commitment.
Attitudes can significantly impact performance, productivity, employee retention, and customer satisfaction.
Managing negative employee attitudes involves identifying the issue, discussing the impact, and supporting the employee to change their attitude.
Cognitive dissonance theory explains mental discomfort due to conflicting attitudes or behavior.
Cognitive dissonance causes uneasiness and tension, leading to a desire to reduce the dissonance.
Ways to eliminate dissonance include reducing the importance of beliefs, adding more consonant beliefs, or changing the dissonant beliefs.
Emotional dissonance in the workplace arises from a conflict between an employee's experienced emotions and those required by the organization.
Emotional dissonance develops when there is an internal conflict in an employee caused by a difference in emotions.

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Organizational Behavior Concepts Quiz

Questions and Answers

What is Organizational Behaviour (OB) related to but different from?

How is an organization defined in the context of Organizational Behaviour?

What is the significance of Emotional Intelligence in Organizational Behaviour?

What does the term 'Organizational Behaviour' consist of?

Perception is the process of:

Which of the following is NOT a factor influencing perception?

Errors and biases in perception at work include all of the following EXCEPT:

Shortcuts in perception are relevant to:

Attribution Theory involves individuals making judgments about others based on:

Impression Management is a goal-directed attempt to influence others' perceptions by:

Impression management consists of impression motivation and impression construction, with constructive and strategic techniques used by employees to:

Employee impression management techniques/strategies include:

Attitudes are predispositions to judge objects, ideas, people, and situations, expressing:

Which factor does not determine the formation of personality?

What is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well within ourselves and in our relationships, referred to as?

Which personality trait is related to success in all aspects of work in all occupations?

What are the three types of personalities that have maladaptive behavior patterns and are particularly difficult to deal with?

What theoretical model is applied in human-relations training workshops to help employees perceive each other better?

What are the components of the Big Five personality traits?

Which discipline has contributed to the subject matter of Organizational Behaviour in a significant way?

What is the ultimate aim of Organizational Behaviour?

What is the basic unit of study in organizational behaviour?

What are the four goals of Organizational Behaviour?

What does OB stand for?

What does 'Behaviour' refer to in the context of Organizational Behaviour?

What is motivation?

What is an example of positive/incentive motivation?

What is intrinsic motivation?

Which technique aims to reduce the monotony of a job and make employees more versatile?

What is the focus of content theories of motivation?

According to Maslow's Need Hierarchy Theory, which need must be satisfied before any other needs motivate an individual?

What are examples of hygiene factors/maintenance factors according to Herzberg's Motivation Hygiene Theory?

Which theory assumes that the average human being inherently dislikes work and must be controlled and coerced to achieve goals?

What is the premise of Theory Y according to Mc Gregor's Theory X and Y?

What are examples of safety needs according to Maslow's Need Hierarchy Theory?

What is the focus of job enlargement?

What does employee involvement in decision making processes aim to achieve?

Which theory of motivation distinguishes between hygiene factors and motivational factors?

Which theory of motivation focuses on the 'what' of motivation?

Which theory of motivation assumes that employees inherently dislike work and must be controlled?

Which type of motivation arises from within the individual?

Which technique of motivation involves providing meaningful feedback and increasing transparency?

Which need is NOT included in Maslow's Need Hierarchy Theory?

Which theory of motivation focuses on the 'what' of motivation, including physiological and self-actualization needs?

Which theory of motivation assumes that work can be viewed as natural or enjoyable?

Which type of motivation is derived from the word ‘motive’ and stimulates people to actions to achieve goals in the workplace?

Which technique of motivation involves job rotation, job enlargement, and job enrichment?

Which type of motivation depends on what motivates an individual?

Which theory of motivation assumes that employees inherently dislike work and must be controlled?

What are attitudes according to the text?

What are the components of attitudes as per the text?

How does the text suggest attitudes are formed?

What are the sources for acquiring attitudes according to the text?

What are some key employee attitudes mentioned in the text?

How can attitudes impact performance and productivity according to the text?

How does the text suggest managing negative employee attitudes?

What does cognitive dissonance theory explain according to the text?

How does cognitive dissonance lead to a desire to reduce the dissonance?

What is emotional dissonance in the workplace according to the text?

When does emotional dissonance develop according to the text?

Study Notes

Studying That Suits You

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