Organizational Behavior Chapter 2

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Questions and Answers

What is the primary focus of Organizational Behavior (OB)?

The study of technological advancements in business

The study of marketing strategies in business

The study of financial management in organizations

The study of human behavior in organizations (correct)

Why is Organizational Behavior (OB) a standard component of business courses?

Because it helps in marketing strategies

Because it helps managers understand and manage employees (correct)

Because it helps in understanding technological advancements

Because it helps in financial management

Which of the following behavioral sciences contributes to Organizational Behavior (OB)?

Psychology (correct)

Biology

Geography

Economics

What is the concept of self-efficacy related to?

Belief in one's abilities Signup and view all the answers

What are the three levels of Organizational Behavior (OB) analysis?

Individual, group, and organizational Signup and view all the answers

What are the three components of an attitude?

Affective, cognitive, and conative Signup and view all the answers

What is the result of high job satisfaction?

Increased productivity and reduced turnover Signup and view all the answers

What are the ways employees respond to dissatisfaction?

Exit, voice, loyalty, and neglect Signup and view all the answers

What are the three components of emotional terms?

Emotions, moods, and affect Signup and view all the answers

What is the main source of emotions and moods?

Various sources, including personality, environment, and social interactions Signup and view all the answers

What is the impact of emotional labor on employee well-being and performance?

It has a negative impact Signup and view all the answers

What is emotional intelligence?

The ability to recognize and manage both one's own and others' emotions Signup and view all the answers

When is emotion regulation ethical?

When done authentically and not to manipulate others Signup and view all the answers

What is the impact of emotions and moods on customer satisfaction?

They have a significant impact Signup and view all the answers

What is the focus of Hofstede's framework?

National culture differences Signup and view all the answers

What are the two main levels of diversity?

Surface-level and deep-level Signup and view all the answers

Study Notes

Organizational Behavior (OB)

OB is the study of human behavior in organizations, helping individuals understand themselves and others better, improving communication and relationships, and enhancing leadership and management skills.
OB is a standard component of business courses, as it helps managers understand and manage employees, leading to increased productivity and effectiveness.
Systematic study of OB provides frameworks and theories to understand and address behavioral issues, leading to better decision-making and problem-solving.

Behavioral Sciences Contributing to OB

Psychology helps managers understand individual behavior, motivation, and learning.
Other behavioral sciences contributing to OB include sociology, anthropology, and social psychology.

Applications of OB

Applying the concept of self-efficacy (belief in one's abilities) to a situation in school or work can boost confidence and performance.
Major OB challenges businesses face today include managing diversity, improving employee engagement, and developing effective leadership.

Levels of OB Analysis

The three levels of OB analysis are individual, group, and organizational, each focusing on different aspects of behavior and addressing various issues.

Attitudes

The three components of an attitude are affective (emotions), cognitive (beliefs), and conative (behavior).
Attitudes influence behavior, but the relationship is complex, and behavior can also influence attitudes.
Job attitudes like job satisfaction, engagement, and commitment are related but distinct concepts.

Job Satisfaction

Managers can increase job satisfaction by providing meaningful work, recognition, and opportunities for growth.
High job satisfaction leads to increased productivity and reduced turnover.
Employee responses to dissatisfaction include exit, voice, loyalty, and neglect.

Emotions and Moods

Emotional terms include emotions (intense feelings), moods (less intense feelings), and affect (general emotional state).
Emotions and moods can come from various sources, including personality, environment, and social interactions.
Emotional labor (managing emotions for work purposes) and stress can impact employee well-being and performance.

Emotional Intelligence (EI)

EI is a valid concept that helps individuals recognize and manage their emotions and those of others.
Emotion regulation is ethical when done authentically and not to manipulate others.

Emotions in the Workplace

Emotions and moods significantly impact customer satisfaction, and emotional contagion (transferring emotions to others) plays a crucial role in customer service.
Emotions are universal, but cultural and individual differences can influence their expression and interpretation.

Personality

The two common methods of assessing personality are self-report inventories and observer ratings, with observer ratings likely to be more accurate.
The MBTI framework categorizes individuals into 16 personality types based on four dimensions.
The Big Five personality traits are extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience.

Values

Values are important in OB because they influence behavior, decision-making, and job satisfaction.
Two attributes of values are intensity and centrality.
Terminal values are desired outcomes, while instrumental values are means to achieve those outcomes.

Cultural Differences

Hofstede's framework focuses on national culture differences, while GLOBE's framework examines cultural practices and values.

Diversity

The two main levels of diversity are surface-level (demographic) and deep-level (psychological and behavioral).
Stereotypes can lead to discrimination and other negative consequences.

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Description

Learn about the study of human behavior in organizations, its importance in daily life, and its role in management and leadership.