Organizational Behavior Basics Quiz

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______ barked

dog

______ meowed

cat

Human Behavior the physical actions of a ______

person

Organizational Behavior (OB) the study of human behavior within an organization, and the organization ______

itself Signup and view all the answers

Goals of OB to explain, predict, and control ______

behavior Signup and view all the answers

Elements of OB people, structure, technology, ______

environment Signup and view all the answers

______ stands out from its context (e.g. weird hair color)

Salient Stimuli Signup and view all the answers

Event Memory is the storage of ______ in long-term memory

information Signup and view all the answers

______ is the mental dictionary of concepts

Semantic Memory Signup and view all the answers

The cognitive thought process in The ABC Model is the ______ component

cognitive Signup and view all the answers

______ error perceives a person based on the first information we receive about them

First-impression Signup and view all the answers

Attitude Formation through social learning is learned through indirect experience from family, peers, and ______

culture Signup and view all the answers

______ occurs when an individual does not show up for work

Absenteeism Signup and view all the answers

______ occurs when people quit their jobs

Turnover Signup and view all the answers

Organizational citizenship the extent to which his or her behavior makes a positive overall contribution to the organization The Nature of Motivation Motivation the set of forces that leads people to behave in particular ways people experience a need deficiency - seek ways to satisfy it - results in a choice of goal-directed behaviors - experiences rewards or punishments that affect the original ______

need deficiency Signup and view all the answers

Scientific management approach is to motivation assumes that employees are motivated by ______

money Signup and view all the answers

Human relations approach is to motivation suggests that favorable employee attitudes result in motivation to work ______

hard Signup and view all the answers

Human resource approach is to motivation assumes that people want to contribute and can make genuine ______

contribution Signup and view all the answers

____ is a person's identification with and attachment to an organization

Organizational commitment Signup and view all the answers

____ is the knowledge a person presumes to have

Cognitions Signup and view all the answers

____ is the extent to which a person is gratified or fulfilled by his or her work

Job satisfaction Signup and view all the answers

____ is the anxiety a person experiences when simultaneously possessing two sets of knowledge or perceptions that are contradictory

Cognitive dissonance Signup and view all the answers

____ is the process of screening out information that we are uncomfortable with or that contradicts our belief

Selective perception Signup and view all the answers

____ is the process of categorizing or labeling people based on a single attribute

Stereotyping Signup and view all the answers

Skinner extended Watson’s theory through behavior modification; believed that when a person receives a positive stimuli from a behavior, they will repeat the behavior. Humanist Approach Carl Rogers contributed to the ________ movement; focused on the person as an individual.

humanist Signup and view all the answers

Fritz Perls contributed to Gestalt psychology; aimed to combine the various needs of a person into an organized ________.

whole Signup and view all the answers

Abraham Maslow proposed self-actualization; developing personality into an ultimate ________.

potential Signup and view all the answers

Ethical Behavior is behavior that is accepted as morally ________.

good Signup and view all the answers

Determinants of Ethics in OB: The public Interest groups, ________, The individual’s personal morals and values.

organizations Signup and view all the answers

Personality is stable but can evolve; a set of characteristics; ways of a person reacts to or interacts with others. Personality ________ Heredity inherited genetic characteristics; acquired at birth.

determinants Signup and view all the answers

Environment early conditioning; acquired from culture, norms, influences from family and peers. Situation change depending on the ________.

situations Signup and view all the answers

Personality Traits characteristics that describe a person’s behavior. 16 bi-polar personality traits Reserved vs outgoing Less intelligent vs more intelligent Affected by feelings vs emotionally stable. Submissive vs ________.

dominant Signup and view all the answers

Big 5 personality dimensions Extraversion/______ the level of comfort with relationships Agreeableness friendliness, courtesy; how likeable a person is Conscientiousness the number of goals that a person focuses on; hardwork Emotional stability ability to withstand stress Openness to experience one’s range of interests Implication for Management Conscientiousness most strongly correlated to job (dependable, hardworking, organized, self-disciplined, persistent, responsible) Extroversion second highest correlated to job (sociable, outgoing, talkative, assertive, gregarious) Openness to experience (curious, intellectual, creative, cultured, artistically, sensitive, flexible, imaginative) Personality Attributes Influencing Organization Behavior Locus of Control person’s perception of the source of his fate; internals are people who believe they control their fate, externals are people who believe the outside force control their fate Machiavellianism pragmatic, emotional distance, believes ends can justify means The Self-Concept an attempt to understand oneself Self-Esteem self-perceived competence or image Self-Efficacy self-perception of how well can cope with situations Self-Monitoring ability to adjust one’s behavior to situational factors Risk Taking willingness to take chances Personality Types Type A prioritizes quantity over quality; fast worker and competitive (e.g.

introversion Signup and view all the answers