Organizational Behavior and Employee Engagement
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Questions and Answers

What is a key factor in determining employees' willingness to work hard for the organization?

  • Employee engagement
  • Job satisfaction
  • Organizational commitment
  • Perception of fairness (correct)

    • Employees with strong POS perceptions have been found to have higher levels of tardiness.

    False

    What is employee engagement?

    The degree of involvement with, satisfaction with, and enthusiasm for the job.

    Job satisfaction is defined as a positive feeling about a job resulting from an evaluation of its ______________________.

    <p>characteristics</p> Signup and view all the answers

    What is the most accurate way to measure job satisfaction?

    <p>Asking the question if people are satisfied in their jobs and providing them with a scale to report their degree of satisfaction</p> Signup and view all the answers

    There is a low degree of overlap between the different job attitudes.

    <p>False</p> Signup and view all the answers

    Match the following job attitudes with their definitions:

    <p>Job Satisfaction = A positive feeling about a job resulting from an evaluation of its characteristics Employee Engagement = The degree of involvement with, satisfaction with, and enthusiasm for the job Organizational Commitment = The degree of loyalty and dedication to the organization</p> Signup and view all the answers

    What is one way to measure job satisfaction using the single global rating method?

    <p>Asking the question 'All things considered, how satisfied are you with your job?' and providing a scale from 1 to 5.</p> Signup and view all the answers

    Which of the following is NOT a dimension of Organizational Commitment?

    <p>Job Satisfaction</p> Signup and view all the answers

    Job Involvement is the same as Job Satisfaction.

    <p>False</p> Signup and view all the answers

    Match the job attitude with its definition:

    <p>a) Job Satisfaction = ii) The positive feeling about the job resulting from an evaluation of its characteristics. b) Job Involvement = i) The degree of psychological identification with the job. c) Organizational Commitment = iii) Identifying with a particular organization and its goals, while wishing to maintain membership in the organization.</p> Signup and view all the answers

    What is the relationship between amount of pay and job satisfaction?

    <p>There is no relationship between amount of pay and job satisfaction</p> Signup and view all the answers

    Interesting jobs that provide training, variety, independence, and control do not satisfy most employees.

    <p>False</p> Signup and view all the answers

    What are the key elements identified in a job that influence job satisfaction?

    <p>Nature of the work, supervision, present pay, promotion opportunities, and relations with coworkers.</p> Signup and view all the answers

    People who have ______________________ core self-evaluations are more satisfied with their jobs.

    <p>positive</p> Signup and view all the answers

    Match the following employee responses to dissatisfaction with their descriptions:

    <p>Exit = Actively and constructively attempting to improve conditions Voice = Behavior directed toward leaving the organization Loyalty = Expressing commitment to the organization Neglect = Withholding effort and reducing work quality</p> Signup and view all the answers

    What is strongly related to job satisfaction, even after accounting for characteristics of the work itself?

    <p>All of the above</p> Signup and view all the answers

    People with negative core self-evaluations set more ambitious goals and are less likely to give up when confronting difficulties.

    <p>False</p> Signup and view all the answers

    What is the role of personality in job satisfaction, according to the content?

    <p>People with positive core self-evaluations are more satisfied with their jobs than those with negative core self-evaluations.</p> Signup and view all the answers

    What does loyalty involve in an organizational context?

    <p>Passively waiting for conditions to improve and trusting the organization to do the right thing</p> Signup and view all the answers

    Satisfied and committed employees have higher rates of turnover.

    <p>False</p> Signup and view all the answers

    What is the most important thing managers can do to raise employee satisfaction?

    <p>Focus on the intrinsic parts of the job, such as making the work challenging and interesting.</p> Signup and view all the answers

    Neglect involves passively allowing conditions to ______________, including chronic absenteeism or lateness, reduced effort, and increased error rate.

    <p>worsen</p> Signup and view all the answers

    Match the following behaviors with their definitions:

    <p>Exit = Actively seeking ways to leave the organization Neglect = Passively allowing conditions to worsen Voice = Actively speaking up to improve the organization Loyalty = Passively waiting for conditions to improve</p> Signup and view all the answers

    What is a key strategy for managers to increase employee satisfaction?

    <p>Focusing on intrinsic parts of the job, such as making the work challenging and interesting</p> Signup and view all the answers

    High pay alone is likely to create a satisfying job.

    <p>False</p> Signup and view all the answers

    What is the impact of satisfied and committed employees on organizational outcomes?

    <p>Lower rates of turnover, absenteeism, and withdrawal behaviors.</p> Signup and view all the answers

    What are the three components of an attitude?

    <p>Cognitive, Affective, and Behavioral</p> Signup and view all the answers

    When attitudes and behaviors align, individuals experience cognitive dissonance.

    <p>False</p> Signup and view all the answers

    What is the term used to describe the uncomfortable feeling experienced when attitudes and behaviors don't align?

    <p>Cognitive dissonance</p> Signup and view all the answers

    Attitudes are evaluative statements or judgments concerning ______________________.

    <p>objects, people, or events</p> Signup and view all the answers

    Match the following components of an attitude with their descriptions:

    <p>Cognitive component = The belief in the way things are Affective component = The emotions or feelings Behavioral component = The intention to behave in a certain way</p> Signup and view all the answers

    The relationship between attitudes and behavior is always straightforward and consistent.

    <p>False</p> Signup and view all the answers

    What is a factor that moderates the relationship between attitude and behavior?

    <p>All of the above</p> Signup and view all the answers

    What is the result of individuals seeking to reduce cognitive dissonance?

    <p>Consistency between attitudes and behaviors</p> Signup and view all the answers

    What is the potential impact of displayed emotion on negotiation?

    <p>Large</p> Signup and view all the answers

    What can negative emotions lead to in the workplace?

    <p>Deviant workplace behaviors</p> Signup and view all the answers

    What is the result of managers being in a good mood?

    <p>Increased positive mood among employees</p> Signup and view all the answers

    Why is it important for managers to understand emotions and moods?

    <p>To improve their ability to explain employees' behaviors</p> Signup and view all the answers

    What happens when people are on an emotional high at the end of a day?

    <p>They take the positive feelings home with them</p> Signup and view all the answers

    What is a risk for workers who do dangerous work while in negative emotional states?

    <p>Having more accidents</p> Signup and view all the answers

    What is the term for a broad range of feelings that people experience?

    <p>Affect</p> Signup and view all the answers

    What is the emotional intelligence component that involves being aware of and understanding one's own emotions?

    <p>Self-Awareness</p> Signup and view all the answers

    What is the term for the feeling that tends to be less intense than emotions and lacks a contextual stimulus?

    <p>Mood</p> Signup and view all the answers

    What is one of the sources of emotions and moods?

    <p>All of the above</p> Signup and view all the answers

    What is an important factor to help control our psychological and physical health?

    <p>Sleep</p> Signup and view all the answers

    What are the six basic emotions?

    <p>Anger, Fear, Sadness, Happiness, Hatred, Surprise</p> Signup and view all the answers

    What is an impact of emotional labor on employees?

    <p>Decreased emotional well-being</p> Signup and view all the answers

    What is the term for the ability to monitor and control one's own emotions?

    <p>Emotional Regulation</p> Signup and view all the answers

    Which of the following is a component of emotional intelligence?

    <p>Self-Regulation</p> Signup and view all the answers

    Which of the following is a benefit of positive emotions in an organization?

    <p>Opening up innovation and creativity</p> Signup and view all the answers

    What is the ability to understand the emotional makeup of other people?

    <p>Empathy</p> Signup and view all the answers

    Which of the following is a way to apply emotional intelligence in an organization?

    <p>Using it as a hiring factor in personnel selection</p> Signup and view all the answers

    Which of the following is a component of emotional intelligence that involves controlling or redirecting disruptive impulses and moods?

    <p>Self-Regulation</p> Signup and view all the answers

    What is the result of individuals experiencing positive emotions?

    <p>Increased expectations of success</p> Signup and view all the answers

    Which of the following is a benefit of emotional intelligence in an organization?

    <p>Leading to better decision-making</p> Signup and view all the answers

    What is the ability to manage relationships and build networks?

    <p>Social Skills</p> Signup and view all the answers

    What is the term for a broad range of feelings that people experience?

    <p>Affect</p> Signup and view all the answers

    Stress is an important factor in determining emotions and moods.

    <p>True</p> Signup and view all the answers

    What are the six basic emotions?

    <p>Anger, Fear, Sadness, Happiness, Hatred, Surprise</p> Signup and view all the answers

    The ability to monitor and control one's own emotions is known as ______________________.

    <p>Self-Regulation</p> Signup and view all the answers

    Match the following emotional intelligence components with their definitions:

    <p>Self-Awareness = being aware of and understanding one's own emotions Motivation = being driven to achieve for personal reasons Social Skills = ability to manage relationships and build networks Empathy = ability to understand and recognize others' emotions</p> Signup and view all the answers

    What is the impact of emotional labor on employees?

    <p>Decreased emotional well-being</p> Signup and view all the answers

    Getting enough sleep is important for controlling our psychological and physical health.

    <p>True</p> Signup and view all the answers

    What is the importance of managers understanding emotions and moods?

    <p>to manage their own emotions and create a positive work environment</p> Signup and view all the answers

    What is the potential impact of displayed emotion on negotiation?

    <p>Large</p> Signup and view all the answers

    Negative emotions can lead to deviant workplace behaviors.

    <p>True</p> Signup and view all the answers

    What happens when managers are in a good mood?

    <p>They tend to use humor and praise to employees, resulting in increased positive mood among employees.</p> Signup and view all the answers

    Emotions and moods are a natural part of an individual's _________.

    <p>makeup</p> Signup and view all the answers

    Match the following statements with their consequences:

    <p>Negative emotions = Deviant workplace behaviors Emotional high at the end of a day = Take positive feelings home with them Managers in a good mood = Use humor and praise to employees, resulting in increased positive mood among employees</p> Signup and view all the answers

    What is the component of emotional intelligence that involves recognizing and understanding one's own emotions and moods?

    <p>Self-Awareness</p> Signup and view all the answers

    Older folks experience more negative emotions.

    <p>False</p> Signup and view all the answers

    What is the term for the ability of an individual to deal successfully with other people, to manage one's self, motivate other people, understand one's own feelings, and appropriately respond to the everyday environment?

    <p>Emotional Intelligence</p> Signup and view all the answers

    Women tend to be more ________ expressive and feel emotions more intensely than men.

    <p>emotionally</p> Signup and view all the answers

    Match the following components of emotional intelligence with their descriptions:

    <p>Self-Awareness = Recognize and understand one's own emotions and moods Self-Regulation = Control or redirect disruptive impulses and moods Motivation = Passion to work for reasons beyond money or status Empathy = Understand the emotional makeup of other people Social Skills = Proficiency in managing relationships and building networks</p> Signup and view all the answers

    Positive emotions can lead to better decision-making in an organization.

    <p>True</p> Signup and view all the answers

    What is an important factor in helping to control our psychological and physical health?

    <p>Physical activity</p> Signup and view all the answers

    Which of the following is a component of emotional intelligence that involves understanding the emotional makeup of other people?

    <p>Empathy</p> Signup and view all the answers

    What is the term for a broad range of feelings that people experience?

    <p>Affect</p> Signup and view all the answers

    Emotions are less intense than moods.

    <p>False</p> Signup and view all the answers

    What are the six basic emotions?

    <p>Anger, Fear, Sadness, Happiness, Hatred, Surprise</p> Signup and view all the answers

    The concept of _______________________ involves being aware of and understanding one's own emotions.

    <p>Self-Awareness</p> Signup and view all the answers

    Match the following sources of emotions and moods with their descriptions:

    <p>Personality = Key component that impacts the intensity of emotions Day and Time of Week = Common pattern for all of us, many are happier towards the end of the week Weather = Thought to have an impact on emotions, but no proven effect Stress = Important factor that can cause our mood to change</p> Signup and view all the answers

    What is the result of individuals seeking to reduce cognitive dissonance?

    <p>A change in attitude or behavior</p> Signup and view all the answers

    Emotional labor has a positive impact on employees.

    <p>False</p> Signup and view all the answers

    Why is it important for managers to understand emotions and moods?

    <p>To create a positive work environment and manage employee emotions effectively</p> Signup and view all the answers

    Which of the following is a component of emotional intelligence?

    <p>Self Awareness</p> Signup and view all the answers

    Older folks experience more negative emotions.

    <p>False</p> Signup and view all the answers

    What is the ability to understand the emotional makeup of other people?

    <p>Empathy</p> Signup and view all the answers

    The ability to control or redirect disruptive impulses and moods is called ______________________.

    <p>Self-Regulation</p> Signup and view all the answers

    Match the following emotional intelligence components with their descriptions:

    <p>Self Awareness = The ability to recognize and understand one's own moods, emotions, and drives as well as their effects on others Motivation = A passion to work for reasons that go beyond money or status Empathy = The ability to understand the emotional makeup of other people Social Skills = Proficiency in managing relationships and building networks</p> Signup and view all the answers

    Positive emotions can open up innovation and creativity in applications for organizational productivity.

    <p>True</p> Signup and view all the answers

    What is the result of managers being in a good mood?

    <p>Better decision making</p> Signup and view all the answers

    Why is it important for managers to understand emotions and moods?

    <p>To create a positive work environment</p> Signup and view all the answers

    What is the potential impact of displayed emotion on negotiation?

    <p>Large</p> Signup and view all the answers

    Negative emotions can lead to deviant workplace behaviors.

    <p>True</p> Signup and view all the answers

    What happens when managers are in a good mood?

    <p>They tend to use humor and praise to employees, resulting in increased positive mood among employees.</p> Signup and view all the answers

    Ignoring co-workers' and employees' emotions and assessing others' behavior as if they were completely rational is __________.

    <p>wrong</p> Signup and view all the answers

    Match the following statements with their consequences:

    <p>Workers doing dangerous work while in negative emotional states = Increased risk of accidents Managers in a good mood = Use of humor and praise to employees Ignoring co-workers' and employees' emotions = Wrong assessment of others' behavior</p> Signup and view all the answers

    What is the result of people being on an emotional high at the end of a day?

    <p>They take the positive feelings home with them.</p> Signup and view all the answers

    What is the term for a broad range of feelings that people experience?

    <p>Affect</p> Signup and view all the answers

    Emotions are intense feelings that are directed at someone or something, and are usually accompanied by distinct facial expressions. (True or False)

    <p>True</p> Signup and view all the answers

    What is the term for the feeling that tends to be less intense than emotions and lacks a contextual stimulus?

    <p>Mood</p> Signup and view all the answers

    There are ______________________ basic emotions.

    <p>six</p> Signup and view all the answers

    What is an important factor to help control our psychological and physical health?

    <p>All of the above</p> Signup and view all the answers

    Match the following emotional intelligence components with their descriptions:

    <p>Self-awareness = Being aware of and understanding one's own emotions Social skills = Ability to manage relationships and communicate effectively</p> Signup and view all the answers

    Emotional labor has a positive impact on employees. (True or False)

    <p>False</p> Signup and view all the answers

    What is the term for the ability to monitor and control one's own emotions?

    <p>Self-regulation</p> Signup and view all the answers

    What is the impact of emotional labor on employees?

    <p>Decreased motivation</p> Signup and view all the answers

    Emotional intelligence involves understanding and managing one's own emotions, as well as the emotions of others, to achieve ______________________.

    <p>better performance and relationships</p> Signup and view all the answers

    What is the ability to recognize and understand your moods, emotions, and drives, as well as their effects on others?

    <p>Self-Awareness</p> Signup and view all the answers

    Older folks experience more negative emotions.

    <p>False</p> Signup and view all the answers

    What is the ability to understand the emotional makeup of other people?

    <p>Empathy</p> Signup and view all the answers

    The ability to control or redirect disruptive impulses and moods is known as _____________________.

    <p>Self-Regulation</p> Signup and view all the answers

    Match the following emotional intelligence components with their descriptions:

    <p>Self-Awareness = The ability to recognize and understand your moods, emotions, and drives, as well as their effects on others Self-Regulation = The ability to control or redirect disruptive impulses and moods Motivation = A passion to work for reasons that go beyond money or status Empathy = The ability to understand the emotional makeup of other people</p> Signup and view all the answers

    What is the result of individuals seeking to reduce cognitive dissonance?

    <p>Changes in attitudes or behavior</p> Signup and view all the answers

    Positive emotions can open up innovation and creativity in applications for organizational productivity.

    <p>True</p> Signup and view all the answers

    What is the term for the ability to monitor and control one's own emotions?

    <p>Self-Regulation</p> Signup and view all the answers

    Physical activity can aid in keeping our moods _______________________.

    <p>upbeat</p> Signup and view all the answers

    What is a key factor in controlling our psychological and physical health?

    <p>Physical activity</p> Signup and view all the answers

    What is the potential impact of displayed emotion on negotiation?

    <p>It has a large impact</p> Signup and view all the answers

    True or False: Ignoring co-workers' and employees' emotions and assessing others' behavior as if they were completely rational is correct.

    <p>False</p> Signup and view all the answers

    What happens when managers are in a good mood?

    <p>They tend to use humor and praise to employees, resulting in increased positive mood among employees.</p> Signup and view all the answers

    According to research, workers asked to do dangerous work while in _______________________ emotional states are more likely to have accidents.

    <p>negative</p> Signup and view all the answers

    Match the following with their effects on the workplace:

    <p>Negative emotions = Deviant workplace behaviors Good mood = Increased positive mood among employees</p> Signup and view all the answers

    What is the result of people being on an emotional high at the end of a day?

    <p>They take the positive feelings home with them</p> Signup and view all the answers

    True or False: Emotions and moods are a natural part of an individual's makeup.

    <p>True</p> Signup and view all the answers

    What is the importance of managers understanding emotions and moods?

    <p>It will significantly improve their ability to explain co-workers' and employees' behaviors.</p> Signup and view all the answers

    Emotions affect customer service in a number of ways, including the _______________________ of employee, communication effectiveness with customer, and overall feeling about the outcome.

    <p>attitude</p> Signup and view all the answers

    What is the impact of emotions on negotiation?

    <p>It has a large impact</p> Signup and view all the answers

    Study Notes

    Job Attitudes and Satisfaction

    • The perception of fairness in the employees' minds is a key factor in determining their willingness to work hard for the organization.
    • Employees who perceive they have some input to decision-making processes have a higher Positive Organizational Soundness (POS) and are more likely to exhibit organizational citizenship behaviors, lower tardiness, and better customer service.

    Employee Engagement

    • Employee engagement is defined as the degree of involvement with, satisfaction with, and enthusiasm for the job.
    • Engaged employees are passionate about their work and company.

    Job Attitudes

    • Job attitudes include job satisfaction, job involvement, logical empowerment, organizational commitment, and perceived organizational support (POS).
    • Job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics.
    • Job involvement is the degree of psychological identification with the job.
    • Logical empowerment is the belief in one's influence over their work environment, competence, and autonomy.
    • Organizational commitment is identifying with a particular organization and its goals, while wishing to maintain membership in the organization.
    • Perceived Organizational Support (POS) is the degree to which employees believe the organization values their contribution and cares about their well-being.

    Measuring Job Satisfaction

    • Job satisfaction can be measured through a single global rating or the summation of job facets.
    • The single global rating is a response to one question, such as "All things considered, how satisfied are you with your job?"
    • The summation of job facets is a more sophisticated method that considers multiple aspects of the job.

    Causes of Job Satisfaction

    • Pay has a limited influence on job satisfaction, and there is no direct relationship between the amount of pay and job satisfaction.
    • Interesting jobs that provide training, variety, independence, and control satisfy most employees.
    • Social context, including interdependence, feedback, social support, and interaction with coworkers, is strongly related to job satisfaction.
    • Personality also plays a role in job satisfaction, with people who have positive core self-evaluations being more satisfied with their jobs.

    Employee Responses to Dissatisfaction

    • Exit: behaving in a way that is directed toward leaving the organization, including looking for a new position or resigning.
    • Voice: actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.
    • Loyalty: passively waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management.
    • Neglect: passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.

    Emotions and Moods in the Workplace

    • Emotions and moods can significantly affect negotiation outcomes.
    • Positive emotions can improve customer service, while negative emotions can lead to deviant workplace behaviors.
    • Managers who are in a good mood tend to use humor and praise, resulting in increased positive mood among employees.

    Emotional Intelligence

    • Emotional Intelligence is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
    • Components of emotional intelligence include:
      • Self-Awareness: recognizing and understanding one's own emotions and their effects on others
      • Self-Regulation: controlling or redirecting disruptive impulses and moods
      • Motivation: having a passion to work beyond money or status
      • Empathy: understanding the emotional makeup of others
      • Social Skills: managing relationships and building networks

    Applications of Emotional Intelligence

    • Emotional Intelligence should be a hiring factor to ensure employee fit
    • Emotional Intelligence can lead to better decision-making for the organization
    • Positive emotions can open up innovation and creativity, contributing to organizational productivity
    • Positive mood affects expectations of success, contributing to motivation for performance

    Affect, Emotions, and Moods

    • Affect is a broad range of feelings that people experience, which can manifest as emotions or moods
    • Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions
    • Moods are feelings that are less intense than emotions and lack a contextual stimulus, lasting longer than emotions
    • There are six basic emotions: anger, fear, sadness, happiness, hatred, and surprise

    Sources of Emotions and Moods

    • Personality is a key component of emotions and moods
    • Day and time of the week can impact mood
    • Weather is thought to have an impact on emotions, but there is no proven effect
    • Stress is an important factor that can cause mood changes
    • Social activities have been shown to have a positive impact on mood
    • Getting enough and high-quality sleep is important for emotional well-being

    Emotions and Moods

    • Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
    • Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

    Basic Emotions

    • There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

    Sources of Emotions and Moods

    • Personality is a key component that impacts the intensity of emotions felt.
    • The day and time of the week can affect emotions, with many people being happier towards the end of the week.
    • Weather is thought to have an impact on emotions, but there is no proven effect.
    • Stress is an important factor that can cause mood changes, even at low levels.
    • Social activities have a positive impact on emotions and moods.
    • Getting enough and high-quality sleep is essential for maintaining a positive mood.
    • Exercise and physical activity can aid in keeping moods upbeat.

    Emotional Intelligence (EI)

    • EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
    • Components of EI include:
      • Self-Awareness: recognizing and understanding one's own emotions and moods.
      • Self-Regulation: controlling or redirecting disruptive impulses and moods.
      • Motivation: having a passion to work for reasons beyond money or status.
      • Empathy: understanding the emotional makeup of others.
      • Social Skills: managing relationships and building networks.

    Applying Emotions and Moods to OB Issues

    • Emotions and moods affect negotiation, customer service, and overall performance.
    • Positive emotions can lead to increased innovation, creativity, and motivation.
    • Emotional Intelligence should be a hiring factor to ensure employee fit.
    • EI can lead to better decisions for the organization.
    • Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

    Emotions and Moods

    • Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
    • Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

    Basic Emotions

    • There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

    Sources of Emotions and Moods

    • Personality is a key component that impacts the intensity of emotions felt.
    • The day and time of the week can affect emotions, with many people being happier towards the end of the week.
    • Weather is thought to have an impact on emotions, but there is no proven effect.
    • Stress is an important factor that can cause mood changes, even at low levels.
    • Social activities have a positive impact on emotions and moods.
    • Getting enough and high-quality sleep is essential for maintaining a positive mood.
    • Exercise and physical activity can aid in keeping moods upbeat.

    Emotional Intelligence (EI)

    • EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
    • Components of EI include:
      • Self-Awareness: recognizing and understanding one's own emotions and moods.
      • Self-Regulation: controlling or redirecting disruptive impulses and moods.
      • Motivation: having a passion to work for reasons beyond money or status.
      • Empathy: understanding the emotional makeup of others.
      • Social Skills: managing relationships and building networks.

    Applying Emotions and Moods to OB Issues

    • Emotions and moods affect negotiation, customer service, and overall performance.
    • Positive emotions can lead to increased innovation, creativity, and motivation.
    • Emotional Intelligence should be a hiring factor to ensure employee fit.
    • EI can lead to better decisions for the organization.
    • Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

    Emotions and Moods

    • Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
    • Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

    Basic Emotions

    • There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

    Sources of Emotions and Moods

    • Personality is a key component that impacts the intensity of emotions felt.
    • The day and time of the week can affect emotions, with many people being happier towards the end of the week.
    • Weather is thought to have an impact on emotions, but there is no proven effect.
    • Stress is an important factor that can cause mood changes, even at low levels.
    • Social activities have a positive impact on emotions and moods.
    • Getting enough and high-quality sleep is essential for maintaining a positive mood.
    • Exercise and physical activity can aid in keeping moods upbeat.

    Emotional Intelligence (EI)

    • EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
    • Components of EI include:
      • Self-Awareness: recognizing and understanding one's own emotions and moods.
      • Self-Regulation: controlling or redirecting disruptive impulses and moods.
      • Motivation: having a passion to work for reasons beyond money or status.
      • Empathy: understanding the emotional makeup of others.
      • Social Skills: managing relationships and building networks.

    Applying Emotions and Moods to OB Issues

    • Emotions and moods affect negotiation, customer service, and overall performance.
    • Positive emotions can lead to increased innovation, creativity, and motivation.
    • Emotional Intelligence should be a hiring factor to ensure employee fit.
    • EI can lead to better decisions for the organization.
    • Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

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    Description

    This quiz assesses your understanding of how employee perceptions of fairness and input in decision-making processes affect their willingness to work hard and exhibit organizational citizenship behaviors.

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