Organizational Behavior and Employee Engagement

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Questions and Answers

What is a key factor in determining employees' willingness to work hard for the organization?

Employee engagement

Job satisfaction

Organizational commitment

Perception of fairness (correct)

Employees with strong POS perceptions have been found to have higher levels of tardiness.

False

What is employee engagement?

The degree of involvement with, satisfaction with, and enthusiasm for the job.

Job satisfaction is defined as a positive feeling about a job resulting from an evaluation of its ______________________.

characteristics Signup and view all the answers

What is the most accurate way to measure job satisfaction?

Asking the question if people are satisfied in their jobs and providing them with a scale to report their degree of satisfaction Signup and view all the answers

There is a low degree of overlap between the different job attitudes.

False Signup and view all the answers

Match the following job attitudes with their definitions:

Job Satisfaction = A positive feeling about a job resulting from an evaluation of its characteristics Employee Engagement = The degree of involvement with, satisfaction with, and enthusiasm for the job Organizational Commitment = The degree of loyalty and dedication to the organization Signup and view all the answers

What is one way to measure job satisfaction using the single global rating method?

Asking the question 'All things considered, how satisfied are you with your job?' and providing a scale from 1 to 5. Signup and view all the answers

Which of the following is NOT a dimension of Organizational Commitment?

Job Satisfaction Signup and view all the answers

Job Involvement is the same as Job Satisfaction.

False Signup and view all the answers

Match the job attitude with its definition:

a) Job Satisfaction = ii) The positive feeling about the job resulting from an evaluation of its characteristics. b) Job Involvement = i) The degree of psychological identification with the job. c) Organizational Commitment = iii) Identifying with a particular organization and its goals, while wishing to maintain membership in the organization. Signup and view all the answers

What is the relationship between amount of pay and job satisfaction?

There is no relationship between amount of pay and job satisfaction Signup and view all the answers

Interesting jobs that provide training, variety, independence, and control do not satisfy most employees.

False Signup and view all the answers

What are the key elements identified in a job that influence job satisfaction?

Nature of the work, supervision, present pay, promotion opportunities, and relations with coworkers. Signup and view all the answers

People who have ______________________ core self-evaluations are more satisfied with their jobs.

positive Signup and view all the answers

Match the following employee responses to dissatisfaction with their descriptions:

Exit = Actively and constructively attempting to improve conditions Voice = Behavior directed toward leaving the organization Loyalty = Expressing commitment to the organization Neglect = Withholding effort and reducing work quality Signup and view all the answers

What is strongly related to job satisfaction, even after accounting for characteristics of the work itself?

All of the above Signup and view all the answers

People with negative core self-evaluations set more ambitious goals and are less likely to give up when confronting difficulties.

False Signup and view all the answers

What is the role of personality in job satisfaction, according to the content?

People with positive core self-evaluations are more satisfied with their jobs than those with negative core self-evaluations. Signup and view all the answers

What does loyalty involve in an organizational context?

Passively waiting for conditions to improve and trusting the organization to do the right thing Signup and view all the answers

Satisfied and committed employees have higher rates of turnover.

False Signup and view all the answers

What is the most important thing managers can do to raise employee satisfaction?

Focus on the intrinsic parts of the job, such as making the work challenging and interesting. Signup and view all the answers

Neglect involves passively allowing conditions to ______________, including chronic absenteeism or lateness, reduced effort, and increased error rate.

worsen Signup and view all the answers

Match the following behaviors with their definitions:

Exit = Actively seeking ways to leave the organization Neglect = Passively allowing conditions to worsen Voice = Actively speaking up to improve the organization Loyalty = Passively waiting for conditions to improve Signup and view all the answers

What is a key strategy for managers to increase employee satisfaction?

Focusing on intrinsic parts of the job, such as making the work challenging and interesting Signup and view all the answers

High pay alone is likely to create a satisfying job.

False Signup and view all the answers

What is the impact of satisfied and committed employees on organizational outcomes?

Lower rates of turnover, absenteeism, and withdrawal behaviors. Signup and view all the answers

What are the three components of an attitude?

Cognitive, Affective, and Behavioral Signup and view all the answers

When attitudes and behaviors align, individuals experience cognitive dissonance.

False Signup and view all the answers

What is the term used to describe the uncomfortable feeling experienced when attitudes and behaviors don't align?

Cognitive dissonance Signup and view all the answers

Attitudes are evaluative statements or judgments concerning ______________________.

objects, people, or events Signup and view all the answers

Match the following components of an attitude with their descriptions:

Cognitive component = The belief in the way things are Affective component = The emotions or feelings Behavioral component = The intention to behave in a certain way Signup and view all the answers

The relationship between attitudes and behavior is always straightforward and consistent.

False Signup and view all the answers

What is a factor that moderates the relationship between attitude and behavior?

All of the above Signup and view all the answers

What is the result of individuals seeking to reduce cognitive dissonance?

Consistency between attitudes and behaviors Signup and view all the answers

What is the potential impact of displayed emotion on negotiation?

Large Signup and view all the answers

What can negative emotions lead to in the workplace?

Deviant workplace behaviors Signup and view all the answers

What is the result of managers being in a good mood?

Increased positive mood among employees Signup and view all the answers

Why is it important for managers to understand emotions and moods?

To improve their ability to explain employees' behaviors Signup and view all the answers

What happens when people are on an emotional high at the end of a day?

They take the positive feelings home with them Signup and view all the answers

What is a risk for workers who do dangerous work while in negative emotional states?

Having more accidents Signup and view all the answers

What is the term for a broad range of feelings that people experience?

Affect Signup and view all the answers

What is the emotional intelligence component that involves being aware of and understanding one's own emotions?

Self-Awareness Signup and view all the answers

What is the term for the feeling that tends to be less intense than emotions and lacks a contextual stimulus?

Mood Signup and view all the answers

What is one of the sources of emotions and moods?

All of the above Signup and view all the answers

What is an important factor to help control our psychological and physical health?

Sleep Signup and view all the answers

What are the six basic emotions?

Anger, Fear, Sadness, Happiness, Hatred, Surprise Signup and view all the answers

What is an impact of emotional labor on employees?

Decreased emotional well-being Signup and view all the answers

What is the term for the ability to monitor and control one's own emotions?

Emotional Regulation Signup and view all the answers

Which of the following is a component of emotional intelligence?

Self-Regulation Signup and view all the answers

Which of the following is a benefit of positive emotions in an organization?

Opening up innovation and creativity Signup and view all the answers

What is the ability to understand the emotional makeup of other people?

Empathy Signup and view all the answers

Which of the following is a way to apply emotional intelligence in an organization?

Using it as a hiring factor in personnel selection Signup and view all the answers

Which of the following is a component of emotional intelligence that involves controlling or redirecting disruptive impulses and moods?

Self-Regulation Signup and view all the answers

What is the result of individuals experiencing positive emotions?

Increased expectations of success Signup and view all the answers

Which of the following is a benefit of emotional intelligence in an organization?

Leading to better decision-making Signup and view all the answers

What is the ability to manage relationships and build networks?

Social Skills Signup and view all the answers

What is the term for a broad range of feelings that people experience?

Affect Signup and view all the answers

Stress is an important factor in determining emotions and moods.

True Signup and view all the answers

What are the six basic emotions?

Anger, Fear, Sadness, Happiness, Hatred, Surprise Signup and view all the answers

The ability to monitor and control one's own emotions is known as ______________________.

Self-Regulation Signup and view all the answers

Match the following emotional intelligence components with their definitions:

Self-Awareness = being aware of and understanding one's own emotions Motivation = being driven to achieve for personal reasons Social Skills = ability to manage relationships and build networks Empathy = ability to understand and recognize others' emotions Signup and view all the answers

What is the impact of emotional labor on employees?

Decreased emotional well-being Signup and view all the answers

Getting enough sleep is important for controlling our psychological and physical health.

True Signup and view all the answers

What is the importance of managers understanding emotions and moods?

to manage their own emotions and create a positive work environment Signup and view all the answers

What is the potential impact of displayed emotion on negotiation?

Large Signup and view all the answers

Negative emotions can lead to deviant workplace behaviors.

True Signup and view all the answers

What happens when managers are in a good mood?

They tend to use humor and praise to employees, resulting in increased positive mood among employees. Signup and view all the answers

Emotions and moods are a natural part of an individual's _________.

makeup Signup and view all the answers

Match the following statements with their consequences:

Negative emotions = Deviant workplace behaviors Emotional high at the end of a day = Take positive feelings home with them Managers in a good mood = Use humor and praise to employees, resulting in increased positive mood among employees Signup and view all the answers

What is the component of emotional intelligence that involves recognizing and understanding one's own emotions and moods?

Self-Awareness Signup and view all the answers

Older folks experience more negative emotions.

False Signup and view all the answers

What is the term for the ability of an individual to deal successfully with other people, to manage one's self, motivate other people, understand one's own feelings, and appropriately respond to the everyday environment?

Emotional Intelligence Signup and view all the answers

Women tend to be more ________ expressive and feel emotions more intensely than men.

emotionally Signup and view all the answers

Match the following components of emotional intelligence with their descriptions:

Self-Awareness = Recognize and understand one's own emotions and moods Self-Regulation = Control or redirect disruptive impulses and moods Motivation = Passion to work for reasons beyond money or status Empathy = Understand the emotional makeup of other people Social Skills = Proficiency in managing relationships and building networks Signup and view all the answers

Positive emotions can lead to better decision-making in an organization.

True Signup and view all the answers

What is an important factor in helping to control our psychological and physical health?

Physical activity Signup and view all the answers

Which of the following is a component of emotional intelligence that involves understanding the emotional makeup of other people?

Empathy Signup and view all the answers

What is the term for a broad range of feelings that people experience?

Affect Signup and view all the answers

Emotions are less intense than moods.

False Signup and view all the answers

What are the six basic emotions?

Anger, Fear, Sadness, Happiness, Hatred, Surprise Signup and view all the answers

The concept of _______________________ involves being aware of and understanding one's own emotions.

Self-Awareness Signup and view all the answers

Match the following sources of emotions and moods with their descriptions:

Personality = Key component that impacts the intensity of emotions Day and Time of Week = Common pattern for all of us, many are happier towards the end of the week Weather = Thought to have an impact on emotions, but no proven effect Stress = Important factor that can cause our mood to change Signup and view all the answers

What is the result of individuals seeking to reduce cognitive dissonance?

A change in attitude or behavior Signup and view all the answers

Emotional labor has a positive impact on employees.

False Signup and view all the answers

Why is it important for managers to understand emotions and moods?

To create a positive work environment and manage employee emotions effectively Signup and view all the answers

Which of the following is a component of emotional intelligence?

Self Awareness Signup and view all the answers

Older folks experience more negative emotions.

False Signup and view all the answers

What is the ability to understand the emotional makeup of other people?

Empathy Signup and view all the answers

The ability to control or redirect disruptive impulses and moods is called ______________________.

Self-Regulation Signup and view all the answers

Match the following emotional intelligence components with their descriptions:

Self Awareness = The ability to recognize and understand one's own moods, emotions, and drives as well as their effects on others Motivation = A passion to work for reasons that go beyond money or status Empathy = The ability to understand the emotional makeup of other people Social Skills = Proficiency in managing relationships and building networks Signup and view all the answers

Positive emotions can open up innovation and creativity in applications for organizational productivity.

True Signup and view all the answers

What is the result of managers being in a good mood?

Better decision making Signup and view all the answers

Why is it important for managers to understand emotions and moods?

To create a positive work environment Signup and view all the answers

What is the potential impact of displayed emotion on negotiation?

Large Signup and view all the answers

Negative emotions can lead to deviant workplace behaviors.

True Signup and view all the answers

What happens when managers are in a good mood?

They tend to use humor and praise to employees, resulting in increased positive mood among employees. Signup and view all the answers

Ignoring co-workers' and employees' emotions and assessing others' behavior as if they were completely rational is __________.

wrong Signup and view all the answers

Match the following statements with their consequences:

Workers doing dangerous work while in negative emotional states = Increased risk of accidents Managers in a good mood = Use of humor and praise to employees Ignoring co-workers' and employees' emotions = Wrong assessment of others' behavior Signup and view all the answers

What is the result of people being on an emotional high at the end of a day?

They take the positive feelings home with them. Signup and view all the answers

What is the term for a broad range of feelings that people experience?

Affect Signup and view all the answers

Emotions are intense feelings that are directed at someone or something, and are usually accompanied by distinct facial expressions. (True or False)

True Signup and view all the answers

What is the term for the feeling that tends to be less intense than emotions and lacks a contextual stimulus?

Mood Signup and view all the answers

There are ______________________ basic emotions.

six Signup and view all the answers

What is an important factor to help control our psychological and physical health?

All of the above Signup and view all the answers

Match the following emotional intelligence components with their descriptions:

Self-awareness = Being aware of and understanding one's own emotions Social skills = Ability to manage relationships and communicate effectively Signup and view all the answers

Emotional labor has a positive impact on employees. (True or False)

False Signup and view all the answers

What is the term for the ability to monitor and control one's own emotions?

Self-regulation Signup and view all the answers

What is the impact of emotional labor on employees?

Decreased motivation Signup and view all the answers

Emotional intelligence involves understanding and managing one's own emotions, as well as the emotions of others, to achieve ______________________.

better performance and relationships Signup and view all the answers

What is the ability to recognize and understand your moods, emotions, and drives, as well as their effects on others?

Self-Awareness Signup and view all the answers

Older folks experience more negative emotions.

False Signup and view all the answers

What is the ability to understand the emotional makeup of other people?

Empathy Signup and view all the answers

The ability to control or redirect disruptive impulses and moods is known as _____________________.

Self-Regulation Signup and view all the answers

Match the following emotional intelligence components with their descriptions:

Self-Awareness = The ability to recognize and understand your moods, emotions, and drives, as well as their effects on others Self-Regulation = The ability to control or redirect disruptive impulses and moods Motivation = A passion to work for reasons that go beyond money or status Empathy = The ability to understand the emotional makeup of other people Signup and view all the answers

What is the result of individuals seeking to reduce cognitive dissonance?

Changes in attitudes or behavior Signup and view all the answers

Positive emotions can open up innovation and creativity in applications for organizational productivity.

True Signup and view all the answers

What is the term for the ability to monitor and control one's own emotions?

Self-Regulation Signup and view all the answers

Physical activity can aid in keeping our moods _______________________.

upbeat Signup and view all the answers

What is a key factor in controlling our psychological and physical health?

Physical activity Signup and view all the answers

What is the potential impact of displayed emotion on negotiation?

It has a large impact Signup and view all the answers

True or False: Ignoring co-workers' and employees' emotions and assessing others' behavior as if they were completely rational is correct.

False Signup and view all the answers

What happens when managers are in a good mood?

They tend to use humor and praise to employees, resulting in increased positive mood among employees. Signup and view all the answers

According to research, workers asked to do dangerous work while in _______________________ emotional states are more likely to have accidents.

negative Signup and view all the answers

Match the following with their effects on the workplace:

Negative emotions = Deviant workplace behaviors Good mood = Increased positive mood among employees Signup and view all the answers

What is the result of people being on an emotional high at the end of a day?

They take the positive feelings home with them Signup and view all the answers

True or False: Emotions and moods are a natural part of an individual's makeup.

True Signup and view all the answers

What is the importance of managers understanding emotions and moods?

It will significantly improve their ability to explain co-workers' and employees' behaviors. Signup and view all the answers

Emotions affect customer service in a number of ways, including the _______________________ of employee, communication effectiveness with customer, and overall feeling about the outcome.

attitude Signup and view all the answers

What is the impact of emotions on negotiation?

It has a large impact Signup and view all the answers

Study Notes

Job Attitudes and Satisfaction

The perception of fairness in the employees' minds is a key factor in determining their willingness to work hard for the organization.
Employees who perceive they have some input to decision-making processes have a higher Positive Organizational Soundness (POS) and are more likely to exhibit organizational citizenship behaviors, lower tardiness, and better customer service.

Employee Engagement

Employee engagement is defined as the degree of involvement with, satisfaction with, and enthusiasm for the job.
Engaged employees are passionate about their work and company.

Job Attitudes

Job attitudes include job satisfaction, job involvement, logical empowerment, organizational commitment, and perceived organizational support (POS).
Job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics.
Job involvement is the degree of psychological identification with the job.
Logical empowerment is the belief in one's influence over their work environment, competence, and autonomy.
Organizational commitment is identifying with a particular organization and its goals, while wishing to maintain membership in the organization.
Perceived Organizational Support (POS) is the degree to which employees believe the organization values their contribution and cares about their well-being.

Measuring Job Satisfaction

Job satisfaction can be measured through a single global rating or the summation of job facets.
The single global rating is a response to one question, such as "All things considered, how satisfied are you with your job?"
The summation of job facets is a more sophisticated method that considers multiple aspects of the job.

Causes of Job Satisfaction

Pay has a limited influence on job satisfaction, and there is no direct relationship between the amount of pay and job satisfaction.
Interesting jobs that provide training, variety, independence, and control satisfy most employees.
Social context, including interdependence, feedback, social support, and interaction with coworkers, is strongly related to job satisfaction.
Personality also plays a role in job satisfaction, with people who have positive core self-evaluations being more satisfied with their jobs.

Employee Responses to Dissatisfaction

Exit: behaving in a way that is directed toward leaving the organization, including looking for a new position or resigning.
Voice: actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and some forms of union activity.
Loyalty: passively waiting for conditions to improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management.
Neglect: passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.

Emotions and Moods in the Workplace

Emotions and moods can significantly affect negotiation outcomes.
Positive emotions can improve customer service, while negative emotions can lead to deviant workplace behaviors.
Managers who are in a good mood tend to use humor and praise, resulting in increased positive mood among employees.

Emotional Intelligence

Emotional Intelligence is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
Components of emotional intelligence include:
- Self-Awareness: recognizing and understanding one's own emotions and their effects on others
- Self-Regulation: controlling or redirecting disruptive impulses and moods
- Motivation: having a passion to work beyond money or status
- Empathy: understanding the emotional makeup of others
- Social Skills: managing relationships and building networks

Applications of Emotional Intelligence

Emotional Intelligence should be a hiring factor to ensure employee fit
Emotional Intelligence can lead to better decision-making for the organization
Positive emotions can open up innovation and creativity, contributing to organizational productivity
Positive mood affects expectations of success, contributing to motivation for performance

Affect, Emotions, and Moods

Affect is a broad range of feelings that people experience, which can manifest as emotions or moods
Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions
Moods are feelings that are less intense than emotions and lack a contextual stimulus, lasting longer than emotions
There are six basic emotions: anger, fear, sadness, happiness, hatred, and surprise

Sources of Emotions and Moods

Personality is a key component of emotions and moods
Day and time of the week can impact mood
Weather is thought to have an impact on emotions, but there is no proven effect
Stress is an important factor that can cause mood changes
Social activities have been shown to have a positive impact on mood
Getting enough and high-quality sleep is important for emotional well-being

Emotions and Moods

Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

Basic Emotions

There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions felt.
The day and time of the week can affect emotions, with many people being happier towards the end of the week.
Weather is thought to have an impact on emotions, but there is no proven effect.
Stress is an important factor that can cause mood changes, even at low levels.
Social activities have a positive impact on emotions and moods.
Getting enough and high-quality sleep is essential for maintaining a positive mood.
Exercise and physical activity can aid in keeping moods upbeat.

Emotional Intelligence (EI)

EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
Components of EI include:
- Self-Awareness: recognizing and understanding one's own emotions and moods.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of others.
- Social Skills: managing relationships and building networks.

Applying Emotions and Moods to OB Issues

Emotions and moods affect negotiation, customer service, and overall performance.
Positive emotions can lead to increased innovation, creativity, and motivation.
Emotional Intelligence should be a hiring factor to ensure employee fit.
EI can lead to better decisions for the organization.
Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

Emotions and Moods

Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

Basic Emotions

There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions felt.
The day and time of the week can affect emotions, with many people being happier towards the end of the week.
Weather is thought to have an impact on emotions, but there is no proven effect.
Stress is an important factor that can cause mood changes, even at low levels.
Social activities have a positive impact on emotions and moods.
Getting enough and high-quality sleep is essential for maintaining a positive mood.
Exercise and physical activity can aid in keeping moods upbeat.

Emotional Intelligence (EI)

EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
Components of EI include:
- Self-Awareness: recognizing and understanding one's own emotions and moods.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of others.
- Social Skills: managing relationships and building networks.

Applying Emotions and Moods to OB Issues

Emotions and moods affect negotiation, customer service, and overall performance.
Positive emotions can lead to increased innovation, creativity, and motivation.
Emotional Intelligence should be a hiring factor to ensure employee fit.
EI can lead to better decisions for the organization.
Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

Emotions and Moods

Emotions are intense feelings directed at someone or something, accompanied by distinct facial expressions.
Moods are feelings that are less intense than emotions, lack a contextual stimulus, and last longer than emotions (hours or days).

Basic Emotions

There are six basic emotions: Anger, Fear, Sadness, Happiness, Hatred, and Surprise.

Sources of Emotions and Moods

Personality is a key component that impacts the intensity of emotions felt.
The day and time of the week can affect emotions, with many people being happier towards the end of the week.
Weather is thought to have an impact on emotions, but there is no proven effect.
Stress is an important factor that can cause mood changes, even at low levels.
Social activities have a positive impact on emotions and moods.
Getting enough and high-quality sleep is essential for maintaining a positive mood.
Exercise and physical activity can aid in keeping moods upbeat.

Emotional Intelligence (EI)

EI is the ability to deal successfully with others, manage oneself, motivate others, and understand one's own feelings.
Components of EI include:
- Self-Awareness: recognizing and understanding one's own emotions and moods.
- Self-Regulation: controlling or redirecting disruptive impulses and moods.
- Motivation: having a passion to work for reasons beyond money or status.
- Empathy: understanding the emotional makeup of others.
- Social Skills: managing relationships and building networks.

Applying Emotions and Moods to OB Issues

Emotions and moods affect negotiation, customer service, and overall performance.
Positive emotions can lead to increased innovation, creativity, and motivation.
Emotional Intelligence should be a hiring factor to ensure employee fit.
EI can lead to better decisions for the organization.
Managers who understand emotions and moods can improve their ability to explain coworker and employee behavior.

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Description

This quiz assesses your understanding of how employee perceptions of fairness and input in decision-making processes affect their willingness to work hard and exhibit organizational citizenship behaviors.