Podcast
Questions and Answers
What is the primary use of the electronic information collected by Kroger from its loyalty card customers?
What is the primary use of the electronic information collected by Kroger from its loyalty card customers?
How is the trend of using big data to manage people characterized in the content?
How is the trend of using big data to manage people characterized in the content?
What are organizations beginning to prioritize according to the content?
What are organizations beginning to prioritize according to the content?
What has enabled organizations to manage large amounts of data more effectively?
What has enabled organizations to manage large amounts of data more effectively?
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What distinction does the content make regarding the development of work transformations?
What distinction does the content make regarding the development of work transformations?
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What is a major benefit of positive social relationships among coworkers?
What is a major benefit of positive social relationships among coworkers?
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Which of the following outcomes is NOT associated with positive workplace relationships?
Which of the following outcomes is NOT associated with positive workplace relationships?
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Incorporating principles of Organizational Behavior (OB) can help manage which type of negative workplace behavior?
Incorporating principles of Organizational Behavior (OB) can help manage which type of negative workplace behavior?
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What is one reason universities include social entrepreneurship in their curriculum?
What is one reason universities include social entrepreneurship in their curriculum?
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Which term defines individuals within organizations who contribute to accomplishing work goals?
Which term defines individuals within organizations who contribute to accomplishing work goals?
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What aspect of Organizational Behavior (OB) focuses on both positive and negative outcomes of workplace dynamics?
What aspect of Organizational Behavior (OB) focuses on both positive and negative outcomes of workplace dynamics?
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According to research, what is positively affected by strong workplace relationships?
According to research, what is positively affected by strong workplace relationships?
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What is one negative behavior that can be managed by incorporating OB principles?
What is one negative behavior that can be managed by incorporating OB principles?
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What services did the company offer to facilitate starting a business?
What services did the company offer to facilitate starting a business?
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What was a notable issue in WeWork’s organizational culture during Neumann’s leadership?
What was a notable issue in WeWork’s organizational culture during Neumann’s leadership?
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Which factor is blamed for some of WeWork's problems under Neumann’s leadership?
Which factor is blamed for some of WeWork's problems under Neumann’s leadership?
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What significant financial move did WeWork postpone in 2019?
What significant financial move did WeWork postpone in 2019?
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Who pressured Neumann to step down as CEO of WeWork?
Who pressured Neumann to step down as CEO of WeWork?
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What was one of the significant ethical issues WeWork faced?
What was one of the significant ethical issues WeWork faced?
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What approach was taken by SoftBank after Neumann's departure?
What approach was taken by SoftBank after Neumann's departure?
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What aspects of Neumann's leadership were criticized?
What aspects of Neumann's leadership were criticized?
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What percentage of managers reported not receiving any training?
What percentage of managers reported not receiving any training?
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What was once the norm for the number of direct reports per manager?
What was once the norm for the number of direct reports per manager?
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What key role is primarily involved in motivating employees?
What key role is primarily involved in motivating employees?
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According to the content, what aspect of management has become more challenging?
According to the content, what aspect of management has become more challenging?
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What percentage of organizations reportedly choose the wrong candidate for management positions?
What percentage of organizations reportedly choose the wrong candidate for management positions?
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Which of the following is NOT one of the four activities categorized under managerial work?
Which of the following is NOT one of the four activities categorized under managerial work?
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What is the primary characteristic of the current managerial workforce?
What is the primary characteristic of the current managerial workforce?
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What is the primary purpose of planning in management activities?
What is the primary purpose of planning in management activities?
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What is one of the primary goals associated with organizational behavior (OB) research regarding older workers?
What is one of the primary goals associated with organizational behavior (OB) research regarding older workers?
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Which of the following statements best reflects a key issue regarding workforce diversity as highlighted in the content?
Which of the following statements best reflects a key issue regarding workforce diversity as highlighted in the content?
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What role do cultural and socioeconomic changes play in workforce diversity?
What role do cultural and socioeconomic changes play in workforce diversity?
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In addressing workforce diversity, what should managers focus on to utilize the strengths present in diversity?
In addressing workforce diversity, what should managers focus on to utilize the strengths present in diversity?
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What challenges do people of various demographic backgrounds still face in the workplace despite increased representation?
What challenges do people of various demographic backgrounds still face in the workplace despite increased representation?
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What aspect does OB research explore concerning demographic diversity in the workplace?
What aspect does OB research explore concerning demographic diversity in the workplace?
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According to OB concepts, what is crucial for crafting a successful organizational culture in the context of diversity?
According to OB concepts, what is crucial for crafting a successful organizational culture in the context of diversity?
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How can organizations best support older workers within the framework of diversity and inclusion?
How can organizations best support older workers within the framework of diversity and inclusion?
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What is the primary function of a manager in the interpersonal role of a leader?
What is the primary function of a manager in the interpersonal role of a leader?
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Which role involves maintaining a network of outside contacts for favors and information?
Which role involves maintaining a network of outside contacts for favors and information?
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What does the spokesperson role primarily focus on?
What does the spokesperson role primarily focus on?
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Which of the following roles is directly involved in initiating projects to drive change within an organization?
Which of the following roles is directly involved in initiating projects to drive change within an organization?
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In which role does a manager act as a nerve center for organizational information?
In which role does a manager act as a nerve center for organizational information?
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Which role requires a manager to take corrective actions during unexpected disturbances?
Which role requires a manager to take corrective actions during unexpected disturbances?
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What responsibility falls under the decisional roles of a manager?
What responsibility falls under the decisional roles of a manager?
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Which managerial role is primarily concerned with transmitting internal information to organizational members?
Which managerial role is primarily concerned with transmitting internal information to organizational members?
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Which role is a manager likely to perform when representing the organization during negotiations?
Which role is a manager likely to perform when representing the organization during negotiations?
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Mintzberg categorized managerial roles into three main categories. Which one of the following is NOT one of them?
Mintzberg categorized managerial roles into three main categories. Which one of the following is NOT one of them?
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Study Notes
Learning Objectives
- Define organizational behavior (OB)
- Show the value of systematic study to OB
- Identify the major behavioral science disciplines that contribute to OB
- Demonstrate why few absolutes apply to OB
- Identify managers' challenges and opportunities in applying OB concepts
- Compare the three levels of analysis in the text's OB model
- Describe the key employability skills gained from studying OB that are applicable to other majors or future careers
What is Organizational Behavior?
- A field of study that examines the impact of individuals, groups, and structure on behavior within organizations
- It aims to apply this knowledge to improve organizational effectiveness
- Aims to improve worker attitudes, absenteeism, employee turnover, productivity, and managers' management
- Topics include: performance, citizenship, deviance, creativity, diversity, inclusion, communication, relationships, leadership, power, politics, conflict, negotiation, organizational theory & structure, job attitudes, emotions, moods, personality differences, judgment, decision-making, motivation, justice, ethics, organizational culture and climate, organizational health, stress, and safety
The Value of Systematic Study
- OB is a field of study with a common body of knowledge
- Using systematic study of behavior allows for more accurate predictions
- Systematic study in OB means evaluating relationships, attributing causes and effects, and establishing conclusions based on scientific evidence
- Evidence-based management (EBM) complements systematical study by making managerial decisions using the best available scientific evidence
Management Activities
- Planning: Defining organizational goals, strategies, and plans to guide activities
- Organizing: Designing work structures, task assignments, reporting hierarchies, and decision-making processes
- Leading: Guiding, motivating, directing, and resolving conflicts within teams/employees
- Controlling: Monitoring performance, comparing it to objectives, and implementing corrections where needed
Management Roles
- Interpersonal: Figurehead, Leader, Liaison
- Informational: Monitor, Disseminator, Spokesperson
- Decisional: Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator
Management Skills
- Technical skills: Applying specialized knowledge and expertise
- People skills: Effectively working with, motivating, and understanding individuals and groups
- Conceptual skills: Analyzing complex situations, identifying problems, developing solutions, and evaluating these solutions
Effective vs. Successful Managerial Activities
- Effective managers demonstrate high performance
- Successful managers move up quickly in the organization
- Different activities are often associated with different results from managers who are effective or successful
Workforce Diversity and Inclusion
- Organizations now prioritize diversity
- Managing diverse workforces requires understanding of cultural sensitivity and equitable practices
Globalization & Expatriate Assignments
- Global workforce has increased
- Expatriate assignments are more common
Technology and Social Media
- Technology has profoundly affected the business world
- Social media use has implications for managers
- Maintaining workplace positivity & safety are challenges related to technology for managers
OB During Crises
- OB is useful during economic recessions or pandemics
- Understanding and adapting to changes in the workplace is important for managers
The Plan of the Text
- Includes individual, group, and organizational levels of analysis
- Discusses inputs, processes, and outcomes for each level
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Description
Test your knowledge on the concepts of Organizational Behavior and the role of big data in managing workplace dynamics. This quiz covers essential aspects such as workplace relationships, the impact of loyalty programs, and social entrepreneurship. Explore how data influences organizational effectiveness and employee interactions.
