11 Questions
What triggers maintenance according to the text?
Marketing requirements
How are changes typically implemented in a new release of the system?
Batched
What is the danger associated with repairing programs without a complete process iteration?
Documentation errors
What is perfective maintenance in the context of the text?
Enhancing system functionality
According to Dave Griffiths, what is outsourcing?
Using external resources for internal activities
What is a traditional reason for outsourcing IT maintenance?
Reduction and control of costs
Which of the following is a common problem associated with outsourcing IT maintenance?
Increased cash outflow
What is a challenge in managing IT maintenance according to the text?
Chaotic nature of maintenance requests
Why might maintenance staff perceive their role as not challenging and creative?
Inadequate configuration management
Which factor contributes to performance measurement difficulties in managing IT maintenance?
Incomplete system documentation
Why do programmers get stuck on one piece of software according to the text?
Inadequate testing methods
Test your knowledge on the organizational aspect of maintenance in software development. Learn about COCOMO, maintenance activities, and the role of maintenance process in handling change requests and system releases.
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