Podcast
Questions and Answers
What triggers maintenance according to the text?
What triggers maintenance according to the text?
- System updates
- Customer complaints
- Marketing requirements (correct)
- Internal staff suggestions
How are changes typically implemented in a new release of the system?
How are changes typically implemented in a new release of the system?
- Through a complete process iteration
- One at a time as they arise
- Batched (correct)
- Immediately after the change request
What is the danger associated with repairing programs without a complete process iteration?
What is the danger associated with repairing programs without a complete process iteration?
- Programs overheating
- Unhappy customers
- Documentation errors (correct)
- Outsourcing issues
What is perfective maintenance in the context of the text?
What is perfective maintenance in the context of the text?
According to Dave Griffiths, what is outsourcing?
According to Dave Griffiths, what is outsourcing?
What is a traditional reason for outsourcing IT maintenance?
What is a traditional reason for outsourcing IT maintenance?
Which of the following is a common problem associated with outsourcing IT maintenance?
Which of the following is a common problem associated with outsourcing IT maintenance?
What is a challenge in managing IT maintenance according to the text?
What is a challenge in managing IT maintenance according to the text?
Why might maintenance staff perceive their role as not challenging and creative?
Why might maintenance staff perceive their role as not challenging and creative?
Which factor contributes to performance measurement difficulties in managing IT maintenance?
Which factor contributes to performance measurement difficulties in managing IT maintenance?
Why do programmers get stuck on one piece of software according to the text?
Why do programmers get stuck on one piece of software according to the text?
