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Organizational Aspect of Maintenance Quiz

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Organizational Aspect of Maintenance Quiz

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Questions and Answers

What triggers maintenance according to the text?

System updates

Customer complaints

Marketing requirements (correct)

Internal staff suggestions

How are changes typically implemented in a new release of the system?

Through a complete process iteration

One at a time as they arise

Batched (correct)

Immediately after the change request

What is the danger associated with repairing programs without a complete process iteration?

Programs overheating

Unhappy customers

Documentation errors (correct)

Outsourcing issues

What is perfective maintenance in the context of the text?

Enhancing system functionality Signup and view all the answers

According to Dave Griffiths, what is outsourcing?

Using external resources for internal activities Signup and view all the answers

What is a traditional reason for outsourcing IT maintenance?

Reduction and control of costs Signup and view all the answers

Which of the following is a common problem associated with outsourcing IT maintenance?

Increased cash outflow Signup and view all the answers

What is a challenge in managing IT maintenance according to the text?

Chaotic nature of maintenance requests Signup and view all the answers

Why might maintenance staff perceive their role as not challenging and creative?

Inadequate configuration management Signup and view all the answers

Which factor contributes to performance measurement difficulties in managing IT maintenance?

Incomplete system documentation Signup and view all the answers

Why do programmers get stuck on one piece of software according to the text?

Inadequate testing methods Signup and view all the answers