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Maintenance COCOMO and Organizational Considerations Quiz

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Maintenance COCOMO and Organizational Considerations Quiz

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Questions and Answers

What typically triggers the maintenance process?

Change requests from customers (correct)

Outsourcing IT maintenance

Marketing requirements

System release planning

Why is repairing programs without a complete process iteration considered dangerous?

It leads to documentation and programs getting out of step (correct)

It minimizes the need for impact analysis

It increases the efficiency of the maintenance process

It aligns with system release planning

What is the strategic use of outside resources to perform activities traditionally handled by internal staff and resources known as?

Corrective maintenance

Adaptive maintenance

Outsourcing (correct)

Perfective maintenance

In the context of maintenance COCOMO, what does COCOMO refer to?

Organizational considerations Signup and view all the answers

What is a reason for outsourcing IT maintenance as part of the modern role?

Allows company to focus on core competencies Signup and view all the answers

Which of the following is a potential problem associated with outsourcing IT maintenance?

Loss of Control Signup and view all the answers

What service can be outsourced according to the text?

End-user support system Signup and view all the answers

In the context of outsourcing IT maintenance, what is a possible consequence of being too dependent on a service provider?

Loss of staff or moral problems Signup and view all the answers

Which of the following is NOT mentioned as a problem with outsourcing IT maintenance?

Improving overall service quality Signup and view all the answers

What is a potential issue related to selecting a supplier for IT maintenance outsourcing?

Provider slow to react to changes in strategy Signup and view all the answers