19 Questions
What does 'Satellite System' refer to in the context of ERP systems?
IS examples connected or incorporated by an ERP system
Which of the following is an example of an Operational IS connected to an ERP System?
Supply Chain Management System
What is an example of a Tactical IS that can be both connected to and incorporated by an ERP System?
Customer Relationship Management System
Which of the following is an example of a Strategic IS that can be incorporated by an ERP System?
Business Intelligence System
What does CPM stand for in the context of ERP systems?
Corporate Performance Management
What are the elements characterizing the CPM System?
Master Plan, BSC, PMS, Single Accounting System
What are the Business Processes supported by the CPM?
Strategic Planning, Tactical Planning, Tactical Control, Strategic Control
What is the evolution of CPM with AI?
CPMs are evolving into ESS that extracts knowledge from information both internal and external to the company
What does CPM support?
Strategic Management and Management Control
Which software can be included in a TQM System to execute process assessment?
BPMS
Which IS supports business processes related to forecasting, planning, and scheduling?
APS
What does Corporate Performance Management (CPM) encompass?
Methodologies, measures, processes, and systems used to monitor and manage company performance
Which IS supports business processes concerning employees' lifecycle?
HRM
Which IS deals with choices, is complex, and requires highly skilled personnel?
Strategic IS
Which IS supports warehouse business processes such as receiving, stocking, shipping, and return management?
WMS
Which IS revolves around the ERP System, forming the Extended ERP System?
Satellite System
Which IS supports factory processes including work scheduling, monitoring, product completion, material picking, labor, and equipment productivity?
MES
Which IS supports supplier relationship business processes such as marketing, onboarding, evaluation, development, and reports?
SRM
Which IS deals with supervision, supports business processes at a tactical level, and can be perceived as bureaucratic?
Tactical ISs
Study Notes
Organization and Information Systems
- The ISs considered are related to different company levels: operational, tactical, and strategic.
- A "Satellite System" is an IS that revolves around the ERP System, forming the Extended ERP System.
- Operational ISs deal with operations, support business processes at an operational level, process transactions, and facilitate execution in real time.
- An example of an Operational IS is WMS, which supports warehouse business processes such as receiving, stocking, shipping, and return management.
- Another example is TMS, which supports distribution processes like planning, scheduling, execution, and control.
- MES is a system supporting factory processes including work scheduling, monitoring, product completion, material picking, labor, and equipment productivity.
- With IoT, more transactions are automated, making Cyber Physical Systems more important.
- Operational ISs support operational business processes related to execution and can be automated with CBS.
- Tactical ISs deal with supervision, support business processes at a tactical level, manage activities, and facilitate planning and control in near real time.
- CRM is an example of a Tactical IS that supports customer relationship business processes including information dissemination, relationship building, sales operations, collaboration, and analysis.
- Another example is SRM, which supports supplier relationship business processes such as marketing, onboarding, evaluation, development, and reports.
- Tactical ISs are structured and can be perceived as bureaucratic.
Test your knowledge of organization and information systems with this quiz. Explore the different levels of ISs in a company, from operational to strategic, and learn about examples such as WMS, TMS, CRM, and SRM. Understand the role of ISs in supporting business processes at various levels and their impact on automation and cyber-physical systems.
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