Organisational Culture Models

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Questions and Answers

What is the main dichotomy that measures the importance of rules and relationships in Trompenaars and Hampden-Turner's model?

  • Universalism vs. Particularism (correct)
  • Achievement vs. Ascription
  • Individualism vs. Communitarianism
  • Sequential time vs. Synchronous time

In the model proposed by Trompenaars and Hampden-Turner, achievement is viewed as more significant than ascription.

True (A)

Name one of the two individuals who developed the model discussed.

Fons Trompenaars

In Trompenaars and Hampden-Turner's framework, __________ refers to whether time is viewed as a finite resource or used flexibly.

<p>sequential time vs. synchronous time</p> Signup and view all the answers

Match the following terms to their definitions:

<p>Universalism = Rules apply equally to all Particularism = Priority is given to relationships Achievement = Success based on actions Ascription = Success based on identity</p> Signup and view all the answers

Which of the following is a characteristic of low-context cultures?

<p>Everything is said explicitly. (C)</p> Signup and view all the answers

High-context cultures often become impatient with low-context communication.

<p>True (A)</p> Signup and view all the answers

Name one example of a polychronic culture.

<p>India</p> Signup and view all the answers

In monochronic cultures, time is often referred to as _____

<p>money</p> Signup and view all the answers

Match the following cultural aspects with their descriptions:

<p>Monochronic = Do one thing at a time and adhere to plans Polychronic = Do many things at once and value relationships Public space = Small physical distance between people Private space = Larger physical distance between individuals</p> Signup and view all the answers

Which dimension in Hofstede's model defines culture as the 'collective programming of the mind'?

<p>Cultural Dimensions (C)</p> Signup and view all the answers

Agreements in high-context cultures are typically written and binding.

<p>False (B)</p> Signup and view all the answers

What is one characteristic of public space in collectivist cultures?

<p>Small physical distance between people</p> Signup and view all the answers

Which of the following represents the core of Hofstede's cultural onion?

<p>Values (A)</p> Signup and view all the answers

The layers of Hofstede's cultural onion can be removed while the core remains unchanged.

<p>True (A)</p> Signup and view all the answers

List the four components of Cultural Intelligence (CQ).

<p>CQ Drive, CQ Knowledge, CQ Strategy, CQ Action</p> Signup and view all the answers

In Schein's model of organizational culture, the basic assumptions represent the __________ level of culture.

<p>deepest</p> Signup and view all the answers

Match the components of SMART objectives with their definitions:

<p>Specific = Clearly defined and focused Measurable = Able to be tracked and assessed Achievable = Attainable and realistic Relevant = Aligned with goals and objectives Time-limited = Set within a specific timeframe</p> Signup and view all the answers

Which of the following best describes a 'hero' in Hofstede's cultural onion?

<p>A figure who embodies culturally valued traits (A)</p> Signup and view all the answers

The rituals in Hofstede's cultural model can be considered unnecessary but are socially essential.

<p>True (A)</p> Signup and view all the answers

Cultural intelligence includes motivation, cognition, metacognition, and __________.

<p>behavior</p> Signup and view all the answers

What does Power Distance (PDI) measure?

<p>The acceptance of unequal power distribution in society (C)</p> Signup and view all the answers

High Uncertainty Avoidance (UAI) indicates a preference for taking risks.

<p>False (B)</p> Signup and view all the answers

In the context of cultural dimensions, what does IDV stand for?

<p>Individualism vs collectivism</p> Signup and view all the answers

The dimension that describes the extent to which people control their desires and impulses is called __________.

<p>Indulgence vs restraint</p> Signup and view all the answers

Match the cultural dimensions with their descriptions:

<p>Power distance = Acceptance of unequal power distribution Uncertainty avoidance = Tolerance for ambiguity Individualism = Priority to individual rights Masculinity = Preference for competition</p> Signup and view all the answers

What primary change occurred regarding Masculinity and Femininity in October 2023?

<p>It was renamed to 'Motivation Towards Achievement and Success' (B)</p> Signup and view all the answers

Cultures with a long-term orientation value the past and present more than the future.

<p>False (B)</p> Signup and view all the answers

What is a characteristic of a collectivist society?

<p>Collective decision-making</p> Signup and view all the answers

Which of the following statements is true about achievement-oriented cultures?

<p>Promotion is based on meritocracy. (A)</p> Signup and view all the answers

In ascription-oriented cultures, status is primarily earned through personal achievements.

<p>False (B)</p> Signup and view all the answers

Name one limitation of quantitative studies mentioned in the context.

<p>Imposition of categories and concepts from outside the culture.</p> Signup and view all the answers

In high-context communication, good communication is ____, nuanced, and layered.

<p>sophisticated</p> Signup and view all the answers

What best describes high-power distance cultures?

<p>Power relations are viewed as more autocratic and paternalistic. (D)</p> Signup and view all the answers

Match the following aspects of Erin Meyer's Culture Map with their descriptions.

<p>Low-context = Clear and straightforward communication Direct negative feedback = Use of definitive upgrading terms Principle-first = Focus on overarching ideas before application High-power distance = Acceptance of unequal power distribution</p> Signup and view all the answers

Cultural crossvergence refers to the blending of values from Western and emerging markets.

<p>True (A)</p> Signup and view all the answers

What is the primary focus of 'Application-first' persuasion?

<p>Practical applications and examples.</p> Signup and view all the answers

Flashcards

Schein's Organisational Culture Model

A model emphasizing the core aspects of organisational culture: symbols, values, and assumptions.

Hofstede's Cultural Onion

A framework to visualize culture, with layers representing symbols, heroes, rituals, and values. The core values remain constant even when the outer layers change.

CQ Drive (Cultural Intelligence)

This refers to the individual's self-motivation and confidence in adapting to diverse cultural environments.

CQ Knowledge (Cultural Intelligence)

This encompasses an individual's knowledge of cultural similarities and differences.

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CQ Strategy (Cultural Intelligence)

This involves being aware of and planning for interactions in multicultural contexts.

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CQ Action (Cultural Intelligence)

This signifies an individual's adaptability when interacting and collaborating in a multicultural setting.

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SMART Objectives

A framework used to set clear and achievable goals by ensuring they are Specific, Measurable, Achievable, Relevant, and Time-bound.

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SMART Goals

A goal setting framework used to define specific, measurable, achievable, relevant, and time-bound goals. This helps ensure goals are clear and achievable.

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Low-context culture

Cultures that emphasize communication and information being explicit and clear. Large amounts of information are explicitly shared in communication.

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High-context culture

Cultures that rely heavily on nonverbal cues for conveying meaning. Context and shared understanding are crucial to communication.

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Monochronic culture

A culture that focuses on completing one task at a time, valuing schedules, punctuality, and individual privacy. Time is seen as a linear resource.

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Polychronic culture

A culture that embraces multitasking and flexible scheduling. Relationships and social harmony are prioritized over rigid timelines.

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Private Space

The perceived personal space required by individuals in different cultures. Reflects the cultural norms regarding proximity and personal boundaries.

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Hofstede's Six-Dimensions Model

This model describes 6 key dimensions of cultural values that influence societal development. These dimensions help understand how cultures differ and interact.

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Collectivist culture

Cultures that emphasize group harmony and communal goals over individual needs. Collectivism values interdependence and shared responsibility.

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Individualistic culture

Cultures that emphasize individual autonomy, personal achievement, and self-reliance. Individualism values independence and personal goals.

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Universalism

In this cultural dimension, the rules are considered universal and apply to everyone, regardless of the situation. Contracts and agreements are valued and should be adhered to strictly.

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Particularism

In this cultural dimension, the rules are flexible and can be adapted based on individual circumstances or relationships. Personal connections and trust are crucial in reaching agreements.

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Achievement Culture

This dimension emphasizes individual achievement and success based on personal qualities, skills, and effort.

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Ascription Culture

In this cultural dimension, status and social position are often inherited or based on factors like family background, social connections, or age.

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Specific Culture

In this cultural dimension, people value compartmentalizing work and personal life. Relationships are often task-oriented and may not extend beyond a specific role.

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Power Distance (PDI)

The degree to which a society accepts and expects unequal power distribution.

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Uncertainty Avoidance (UAI)

The tolerance for ambiguity and unpredictable situations.

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Individualism vs. Collectivism (IDV)

The balance between individual needs and group needs within a society.

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Masculinity vs. Femininity

A cultural dimension that reflects the values society places on achievement, heroism, assertiveness, and competition.

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Long-Term Orientation (LTO)

How a society balances its focus on the past, present, and future.

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Indulgence vs. Restraint (IVR)

The extent to which people indulge and enjoy life, or restrain their desires and impulses.

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Hofstede's Cultural Dimensions

A cultural framework that helps understand how different societies think and behave differently.

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Cultural Dynamics

The concept that the values of a society are constantly evolving and changing.

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Etic Approach

A research method that imposes pre-defined categories and interpretations on a culture from an outsider's perspective.

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Imposition of Categories

A significant limitation of quantitative research, where the researcher's assumptions and framework might not accurately represent the lived experiences of the studied culture.

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Power Distance

A cultural dimension that describes how comfortable a society is with unequal power distributions.

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High Power Distance Culture

Cultures with high power distance accept and even expect hierarchical structures and authority figures.

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Low Power Distance Culture

Cultures with low power distance value equality and more democratic decision-making processes.

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Culture Map

A framework that categorizes and describes cultural differences across nine dimensions, including communication, evaluation, persuasion, leading, and decision-making.

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Study Notes

Schein's Model of Organisational Culture

  • Distinguishes between symbols/artifacts, norms/values, and basic assumptions.

Hofstede's Cultural Onion

  • A model representing culture visually.
  • Developed by Geert Hofstede.
  • Layers of the onion represent different levels of culture (symbols, heroes, rituals, and values).
  • Surface layers can be removed, but the core remains fixed.

Symbols

  • Words, gestures, images, or objects with meanings specific to a culture.
  • Recognized only by those within the culture.
  • Can be real or fictitious.

Heroes

  • People (past or present, real or fictitious) who embody valued characteristics of a culture.

Rituals

  • Collective activities considered socially essential.
  • Often performed for their own sake.
  • Include greetings, religious ceremonies, and social rituals.

Values

  • Core of a culture.
  • Broad tendencies toward preferred states of affairs.
  • Examples: good/bad, natural/unnatural.

Cultural Meaning of Practices

  • Intangible cultural meaning.
  • Revealed when practices are interpreted by members of the culture.

CQ (Cultural Quotient)

  • Motivation (CQ Drive): Interest and confidence in adapting to multicultural situations.
  • Cognition (CQ Knowledge): Knowledge of how cultures are similar and different.
  • Metacognition (CQ Strategy): Awareness and ability to plan multicultural interactions.
  • Behavior (CQ Action): Level of adaptability in intercultural interactions.

SMART Objectives

  • Specific, Measurable, Achievable, Relevant, Time-bound.
  • Applicable to professional and personal goals.

High/Low Context Cultures

  • Low Context:
    • Focus is on explicit communication.
    • Information is explicitly stated in the message.
    • Agreements are written.
    • Examples: Germany, Switzerland, Scandinavian countries.
  • High Context:
    • Focus is on implicit communication and relationships.
    • Information is embedded in the context of the situation.
    • Agreements are spoken and flexible.
    • Examples: China, Japan, Latin America.

Monochronic vs. Polychronic Cultures

  • Monochronic:
    • Linear thinking, one task at a time.
    • Adherence to schedules and plans.
    • Punctuality and privacy are important.
    • Examples: Germany, North America, Japan.
  • Polychronic:
    • Cyclic thinking, multiple tasks simultaneously.
    • Relaxed attitude towards schedules.
    • Strong emphasis on personal relationships.
    • Examples: Africa, Southeast Asia, Latin America.

Private vs. Public Space

  • Private Space: Individualistic orientation, high physical distance between people.
  • Public Space: Collectivist orientation, low physical distance.

Hofstede's Cultural Dimensions

  • Power Distance Index (PDI): The extent to which less powerful members accept unequal power distribution.
  • Uncertainty Avoidance Index (UAI): Tolerance for ambiguity and risk.
  • Individualism vs. Collectivism (IDV): Degree of interdependence within a society.

Trompenaars and Hampden-Turner Model

  • Culture is viewed through various culturally based dimensions to understand different ways of seeing the world.

Universalism vs. Particularism

  • Universalism: Rules are the same for everyone.
  • Particularism: Rules depend on specific context.

Individualism vs Communitarianism

  • Individualism: Importance is given to individual goals.
  • Communitarianism: Importance is given to group goals and loyalty.

Neutral vs Affective

  • Neutral: Emotions are hidden.
  • Affective: Emotions are openly expressed.

Achievement vs Ascription

  • Achievement: Status earned through merit.
  • Ascription: Status based on factors like family or social position.

Sequential Time vs Synchronous time

  • Sequential Time: Time is viewed as a linear progression, valued for being punctual.
  • Synchronous Time: Time is viewed as flexible and fluid; multiple tasks can overlap.

Internal direction vs External direction

  • Internal Direction: Control over outcomes.
  • External Direction: Adaptations to the external environment.

Communicating

  • Low-context cultures: Precise, simple, clear communication.
  • High-context cultures: Sophisticated, nuanced, layered communication.

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