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Questions and Answers
What is the main purpose of organization in a commercial establishment?
What is the main purpose of organization in a commercial establishment?
What is the purpose of an organization chart in a hotel?
What is the purpose of an organization chart in a hotel?
Who does the executive housekeeper in a hotel report to?
Who does the executive housekeeper in a hotel report to?
In the case of a chain of hotels, to whom does the executive housekeeper report?
In the case of a chain of hotels, to whom does the executive housekeeper report?
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What is the main purpose of having clear lines of authority and good lines of communication in an establishment?
What is the main purpose of having clear lines of authority and good lines of communication in an establishment?
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What is the main function of the organizational structure of a housekeeping department in a hotel?
What is the main function of the organizational structure of a housekeeping department in a hotel?
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Who is responsible for coordinating all the housekeeping activities and liaising with other hotel departments?
Who is responsible for coordinating all the housekeeping activities and liaising with other hotel departments?
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In a hostel, who is normally responsible for the general administration, catering, housekeeping, and maintenance of the building and grounds?
In a hostel, who is normally responsible for the general administration, catering, housekeeping, and maintenance of the building and grounds?
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Who reports to the executive housekeeper in the organizational structure described?
Who reports to the executive housekeeper in the organizational structure described?
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What is the role of a horticulturist in the organizational structure?
What is the role of a horticulturist in the organizational structure?
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Who is responsible for getting the guestrooms and public areas cleaned based on the text?
Who is responsible for getting the guestrooms and public areas cleaned based on the text?
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In a hostel, who typically supervises the maids and undertakes the day-to-day running of the housekeeping department?
In a hostel, who typically supervises the maids and undertakes the day-to-day running of the housekeeping department?
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Study Notes
Housekeeping Department Structure
- The deputy housekeeper assists the executive housekeeper and oversees various areas of responsibility in the hotel, including floors, public areas, linen room, and desk control.
- Assistant housekeepers are responsible for specific areas, with supervisors in each section reporting to them.
- Supervisors manage different aspects of housekeeping, such as floor and public area cleaning, linen and uniform operations, and desk control.
- Attendants and housepersons report to supervisors, while the horticulturist oversees gardeners and reports to the executive housekeeper.
- The laundry manager reports to the executive housekeeper and manages laundry workers; laundry services may also be outsourced.
Organizational Structure in Different Establishments
- Hostels, especially those for young people and university halls of residence, have limited staffing and services, with students often responsible for maintaining their own rooms.
- The bursar/warden/housekeeper/halls manager oversees general administration, catering, housekeeping, and maintenance in hostels.
- In larger establishments, assistant bursars manage daily operations, and a warden may be responsible for resident welfare and discipline.
- Maids/cleaners/domestic assistants, often part-time, are supervised by assistant bursars and perform assigned tasks.
- Porters/male domestics handle heavier and dirtier work, and odd jobs.
Importance of Organizational Structure
- Clear lines of authority and communication are essential for effective operations in establishments.
- An organizational chart illustrates the relationships between positions, responsibility, and authority within an establishment.
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Description
Explore the structure and organization of the housekeeping department in the commercial sector, focusing on the identification of work, delegation of responsibilities, and establishment of effective relationships for improved productivity. Understand the importance of clear lines of authority and communication within the establishment.
