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Order Processing for SHS Tech Support

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Questions and Answers

Which of the following best describes order processing in the context of SHS Tech Support?

It is the process of fulfilling customer requests (correct)

It is the process of creating orders for customers

It is the process of billing customers

It is the process of transferring customers to CxSS

What is the purpose of the Bill Viewer in order processing?

To schedule tech appointments

To create orders for customers

To transfer customers to CxSS

To view and understand billing terms (correct)

Which of the following is NOT a part of a bill in order processing?

Partial Billing

Equipment move & recovery (correct)

Battery Request

Glossary of terms

When should a tech appointment be rescheduled in order processing?

When a customer's equipment needs to be moved or recovered Signup and view all the answers

What is one of the learning objectives of the module on order processing?

To search online resources for order processing procedures Signup and view all the answers

Which of the following is NOT a topic covered in the module on order processing?

Troubleshooting techniques Signup and view all the answers

What is the purpose of the Glossary of terms in order processing?

To define key terms used in order processing Signup and view all the answers

When should a customer's order request be transferred to CxSS in order processing?

When the customer requests a MAC order Signup and view all the answers

Which of the following is NOT a task that can be performed using CSR Desktop in order processing?

Equipment move & recovery Signup and view all the answers

What is the main objective of the module on order processing for SHS Tech Support agents?

To identify in scope and out of scope order processes Signup and view all the answers