10 Questions
Which of the following best describes order processing in the context of SHS Tech Support?
It is the process of fulfilling customer requests
What is the purpose of the Bill Viewer in order processing?
To view and understand billing terms
Which of the following is NOT a part of a bill in order processing?
Equipment move & recovery
When should a tech appointment be rescheduled in order processing?
When a customer's equipment needs to be moved or recovered
What is one of the learning objectives of the module on order processing?
To search online resources for order processing procedures
Which of the following is NOT a topic covered in the module on order processing?
Troubleshooting techniques
What is the purpose of the Glossary of terms in order processing?
To define key terms used in order processing
When should a customer's order request be transferred to CxSS in order processing?
When the customer requests a MAC order
Which of the following is NOT a task that can be performed using CSR Desktop in order processing?
Equipment move & recovery
What is the main objective of the module on order processing for SHS Tech Support agents?
To identify in scope and out of scope order processes
Test your knowledge on order processing for SHS Tech Support new hires with this quiz. Learn about billing basics, order processing in CSR Desktop, and setting customer expectations. Perfect for October 2023 new hires.
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