Podcast
Questions and Answers
Which of the following best describes order processing in the context of SHS Tech Support?
Which of the following best describes order processing in the context of SHS Tech Support?
- It is the process of fulfilling customer requests (correct)
- It is the process of creating orders for customers
- It is the process of billing customers
- It is the process of transferring customers to CxSS
What is the purpose of the Bill Viewer in order processing?
What is the purpose of the Bill Viewer in order processing?
- To schedule tech appointments
- To create orders for customers
- To transfer customers to CxSS
- To view and understand billing terms (correct)
Which of the following is NOT a part of a bill in order processing?
Which of the following is NOT a part of a bill in order processing?
- Partial Billing
- Equipment move & recovery (correct)
- Battery Request
- Glossary of terms
When should a tech appointment be rescheduled in order processing?
When should a tech appointment be rescheduled in order processing?
What is one of the learning objectives of the module on order processing?
What is one of the learning objectives of the module on order processing?
Which of the following is NOT a topic covered in the module on order processing?
Which of the following is NOT a topic covered in the module on order processing?
What is the purpose of the Glossary of terms in order processing?
What is the purpose of the Glossary of terms in order processing?
When should a customer's order request be transferred to CxSS in order processing?
When should a customer's order request be transferred to CxSS in order processing?
Which of the following is NOT a task that can be performed using CSR Desktop in order processing?
Which of the following is NOT a task that can be performed using CSR Desktop in order processing?
What is the main objective of the module on order processing for SHS Tech Support agents?
What is the main objective of the module on order processing for SHS Tech Support agents?
