Podcast
Questions and Answers
What does communication primarily involve?
What does communication primarily involve?
- Only the sharing of information.
- The interdependent process of sending, receiving, and understanding messages. (correct)
- A one-way exchange of messages.
- Communication that relies solely on verbal cues.
Which of the following is a characteristic of non-verbal communication?
Which of the following is a characteristic of non-verbal communication?
- It is structured and follows strict rules.
- It only occurs in formal settings.
- It is represented through gestures and body language. (correct)
- It often involves the use of words.
What distinguishes verbal communication from non-verbal communication?
What distinguishes verbal communication from non-verbal communication?
- Verbal communication is rule-specific and almost always planned. (correct)
- Verbal communication is spontaneous, while non-verbal is planned.
- Verbal communication is entirely non-contextual.
- Non-verbal communication includes spoken language only.
Which macro skill is essential for effective communication?
Which macro skill is essential for effective communication?
Which term is associated with the study of body language?
Which term is associated with the study of body language?
What is the intimate zone in proxemics?
What is the intimate zone in proxemics?
What is a recommended practice for improving communication skills?
What is a recommended practice for improving communication skills?
What does brevity in communication emphasize?
What does brevity in communication emphasize?
How is the sending and receiving of symbolic cues best described?
How is the sending and receiving of symbolic cues best described?
Which factor is NOT part of the G.R.E.P.S model for understanding your audience?
Which factor is NOT part of the G.R.E.P.S model for understanding your audience?
What indicates a lack of attentiveness in non-verbal communication?
What indicates a lack of attentiveness in non-verbal communication?
What does the principle of communication being 'irreversible' indicate?
What does the principle of communication being 'irreversible' indicate?
Which of the following is a characteristic of vivid communication?
Which of the following is a characteristic of vivid communication?
What does the term 'congruency' in communication refer to?
What does the term 'congruency' in communication refer to?
Why is it important to check for understanding during communication?
Why is it important to check for understanding during communication?
What aspect of communication is primarily affected by haptics?
What aspect of communication is primarily affected by haptics?
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Study Notes
Communication Overview
- Defined as the act of sharing, dividing, imparting, informing, and joining.
- Involves an interdependent process of sending, receiving, and understanding messages.
- Encompasses both verbal and non-verbal forms.
Basic Forms of Communication
- Spontaneous Communication: Unstructured and occurs without premeditation.
- Non-verbal Communication: Includes body language, facial expressions, and gestures. Conveys emotional states and meanings without words.
Nature of Communication
- Two-way process involving at least two entities (Sender-Receiver).
- Dynamic interaction where people share their internal states using symbols.
Non-verbal Communication
- Facial Expressions: Motions on the face that express emotions.
- Body Language: Overall posture and movement influence communication.
- Proxemics: Study of personal space; varies by context (intimate, personal, social, public).
- Kinesics: Hand movements that occur naturally when speaking.
- Haptics: Communication through touch and physical contact.
- Eye Gaze/Movement: Regulates conversation flow and shows engagement.
Verbal Communication
- Governed by rules and is typically planned.
- Macro Skills: Listening, speaking, reading, and writing are essential components.
- Active Listening: Engages the sender; passive listening involves the receiver.
Improving Verbal Communication Skills
- Appropriateness: Contextual suitability of communication.
- Brevity: Keep messages short, simple, and direct (K.I.S.S. principle).
- Ethics: Understanding the audience's G.R.E.P.S. (Gender, Role, Ethnicity, Preference, Status).
- Vividness: Use of varied intonation and vocal characteristics to maintain interest.
Improving Non-verbal Communication Skills
- Maintain eye contact to demonstrate attentiveness.
- Use posture to show interest and confidence; avoid slouching.
- Understand that appearance and attire convey messages about personality and professionalism.
Nine C's of Communication
- Congruency: Alignment between verbal and non-verbal communication; disparity can lead to confusion.
- Additional elements include clarity, coherence, consistency, and content relevance.
Tenets of Communication
- Dynamic: Communication is not fixed; it evolves constantly.
- Irreversible: Once shared, messages cannot be taken back.
- Contextualized: Words can have different meanings in varying situations.
- Continuous: Communication involves ongoing interaction among participants.
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