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Which software has the support tag 'Feature Request' and the version number '10.0.22631.0,3.9.516.51517'?
Which software has the support tag 'Feature Request' and the version number '10.0.22631.0,3.9.516.51517'?
Which software has the tag 'Customer Support' and is running on 'Windows 10 Enterprise'?
Which software has the tag 'Customer Support' and is running on 'Windows 10 Enterprise'?
What is the version number of the Razer Axon software?
What is the version number of the Razer Axon software?
Which software has the tag 'Feedback' and is running on an unknown system?
Which software has the tag 'Feedback' and is running on an unknown system?
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What is the name of the software with the version number '14,1.8.13'?
What is the name of the software with the version number '14,1.8.13'?
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Which software has the support tag 'Feature Request' and is running on an unknown system?
Which software has the support tag 'Feature Request' and is running on an unknown system?
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What is the name of the software with the version number '10.0.22631,4.0.302'?
What is the name of the software with the version number '10.0.22631,4.0.302'?
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Which software has the tag 'Feedback' and the version number '10,1.0.257'?
Which software has the tag 'Feedback' and the version number '10,1.0.257'?
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Where is the Support Tag field located in an Oracle ticket?
Where is the Support Tag field located in an Oracle ticket?
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What does the first part of the Support Tag represent?
What does the first part of the Support Tag represent?
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What is the purpose of the Source of ticket in the Support Tag?
What is the purpose of the Source of ticket in the Support Tag?
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What is the ticket channel for a Customer Support ticket?
What is the ticket channel for a Customer Support ticket?
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What is the status of an OSvC ticket created for a Feedback ticket?
What is the status of an OSvC ticket created for a Feedback ticket?
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What is the queue for a Customer Support ticket in OSvC?
What is the queue for a Customer Support ticket in OSvC?
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What is the purpose of the Support Tag in an Oracle ticket?
What is the purpose of the Support Tag in an Oracle ticket?
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What is the last part of the Support Tag?
What is the last part of the Support Tag?
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Study Notes
Locating Support Tag in Oracle Ticket
- The Support Tag can be found in an Oracle ticket by navigating to the Case Details tab.
- The Support Tag field contains essential information about the ticket.
Understanding Support Tag Format
- The Support Tag format consists of five parts:
- Part 1: Windows OS Build
- Part 2: Software Version Number
- Part 3: Source of ticket (indicative of software name)
- Part 4: Ticket channel (either Customer Support or Feedback)
- Part 5: Selected device name when submitting support ticket
Types of Ticket Channels
- There are two types of ticket channels:
- Customer Support: created in the Software queue with a New status
- Feedback: created in the Software Feedback queue with a Closed status
Source of Tickets and Corresponding Support Tags
- Here is a list of software, their corresponding case sources, and support tags:
- Razer Synapse 3: Synapse 3, 10.0.22631.0,3.9.516.51517,Synapse 3,UnknownSystem,Feature Request,-
- Razer Synapse 4/New Razer Synapse: Synapse 4, Windows 10 Enterprise10.0.22631,4.0.302,Synpase 4,UnknownSystem,Customer Support,E,RAZER USB SOUND CARD
- Razer Chroma App: Chroma App, Windows 10 Enterprise10.0.22631,4.0.302,Chroma App,UnknownSystem,Feedback,E
- Razer Axon: Razer Axon, 10.0.22631.0,7.15.0.675,Razer Axon,UnknownSystem,Feature Request,-
- Razer Cortex: Cortex, 10.0.22631.0,--notdefined,Cortex,UnknownSystem,Feature Request,-
- THX Spatial Audio: THX Spatial Audio, 10,1.0.257,THX Spatial Audio,UnknownSystem,Feedback,S
- 7.1 Surround Sound: 7.1 Surround Sound, 10,1.1.85,Surround Sound,UnknownSystem,Feedback,S
- Virtual Ring Light: Razer Virtual Ring Light, 10,1.0.137,Razer Virtual Ring Light,UnknownSystem,Feedback,S
- Streamer Companion App: Streamer Companion App, 10,1.8.13,Streamer Companion App,UnknownSystem,Feedback,S
- Razer Gamer Room App: Smart Home, 14,1.3.3.1718072473,Smart Home,UnknownSystem,Feedback,0.0
- Razer Nexus App: Razer Nexus App, 14,3.7.0,Razer Nexus App,UnknownSystem,Customer Support,0.0
- Razer Audio App: Audio, 14,17.1.0.1710208408,Audio,UnknownSystem,Feedback,0.0
- Razer Controller App: Razer Controller App, 14,1.3.14,Razer Controller App,UnknownSystem,Feedback,0.0
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Description
Learn how to read and locate the Support Tag in Oracle case details, including its format. Identify the different fields and their significance.