Oracle Support Tag in Case Details
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Questions and Answers

Which software has the support tag 'Feature Request' and the version number '10.0.22631.0,3.9.516.51517'?

  • Razer Axon
  • Razer Cortex
  • Razer Synapse 4/New Razer Synapse
  • Razer Synapse 3 (correct)
  • Which software has the tag 'Customer Support' and is running on 'Windows 10 Enterprise'?

  • Razer Synapse 3
  • Razer Chroma App
  • Razer Nexus App (correct)
  • Razer Synapse 4/New Razer Synapse (correct)
  • What is the version number of the Razer Axon software?

  • 10.0.22631.0,7.15.0.675 (correct)
  • 10.0.22631.0,3.9.516.51517
  • 10.0.22631,4.0.302
  • 14,1.3.3.1718072473
  • Which software has the tag 'Feedback' and is running on an unknown system?

    <p>THX Spatial Audio</p> Signup and view all the answers

    What is the name of the software with the version number '14,1.8.13'?

    <p>Streamer Companion App</p> Signup and view all the answers

    Which software has the support tag 'Feature Request' and is running on an unknown system?

    <p>Razer Cortex</p> Signup and view all the answers

    What is the name of the software with the version number '10.0.22631,4.0.302'?

    <p>Razer Synapse 4/New Razer Synapse</p> Signup and view all the answers

    Which software has the tag 'Feedback' and the version number '10,1.0.257'?

    <p>THX Spatial Audio</p> Signup and view all the answers

    Where is the Support Tag field located in an Oracle ticket?

    <p>Case Details tab</p> Signup and view all the answers

    What does the first part of the Support Tag represent?

    <p>Windows OS Build</p> Signup and view all the answers

    What is the purpose of the Source of ticket in the Support Tag?

    <p>To indicate the software name or internal project name</p> Signup and view all the answers

    What is the ticket channel for a Customer Support ticket?

    <p>Customer Support</p> Signup and view all the answers

    What is the status of an OSvC ticket created for a Feedback ticket?

    <p>Closed</p> Signup and view all the answers

    What is the queue for a Customer Support ticket in OSvC?

    <p>Software</p> Signup and view all the answers

    What is the purpose of the Support Tag in an Oracle ticket?

    <p>To provide technical information about the issue</p> Signup and view all the answers

    What is the last part of the Support Tag?

    <p>Selected device name</p> Signup and view all the answers

    Study Notes

    Locating Support Tag in Oracle Ticket

    • The Support Tag can be found in an Oracle ticket by navigating to the Case Details tab.
    • The Support Tag field contains essential information about the ticket.

    Understanding Support Tag Format

    • The Support Tag format consists of five parts:
      • Part 1: Windows OS Build
      • Part 2: Software Version Number
      • Part 3: Source of ticket (indicative of software name)
      • Part 4: Ticket channel (either Customer Support or Feedback)
      • Part 5: Selected device name when submitting support ticket

    Types of Ticket Channels

    • There are two types of ticket channels:
      • Customer Support: created in the Software queue with a New status
      • Feedback: created in the Software Feedback queue with a Closed status

    Source of Tickets and Corresponding Support Tags

    • Here is a list of software, their corresponding case sources, and support tags:
      • Razer Synapse 3: Synapse 3, 10.0.22631.0,3.9.516.51517,Synapse 3,UnknownSystem,Feature Request,-
      • Razer Synapse 4/New Razer Synapse: Synapse 4, Windows 10 Enterprise10.0.22631,4.0.302,Synpase 4,UnknownSystem,Customer Support,E,RAZER USB SOUND CARD
      • Razer Chroma App: Chroma App, Windows 10 Enterprise10.0.22631,4.0.302,Chroma App,UnknownSystem,Feedback,E
      • Razer Axon: Razer Axon, 10.0.22631.0,7.15.0.675,Razer Axon,UnknownSystem,Feature Request,-
      • Razer Cortex: Cortex, 10.0.22631.0,--notdefined,Cortex,UnknownSystem,Feature Request,-
      • THX Spatial Audio: THX Spatial Audio, 10,1.0.257,THX Spatial Audio,UnknownSystem,Feedback,S
      • 7.1 Surround Sound: 7.1 Surround Sound, 10,1.1.85,Surround Sound,UnknownSystem,Feedback,S
      • Virtual Ring Light: Razer Virtual Ring Light, 10,1.0.137,Razer Virtual Ring Light,UnknownSystem,Feedback,S
      • Streamer Companion App: Streamer Companion App, 10,1.8.13,Streamer Companion App,UnknownSystem,Feedback,S
      • Razer Gamer Room App: Smart Home, 14,1.3.3.1718072473,Smart Home,UnknownSystem,Feedback,0.0
      • Razer Nexus App: Razer Nexus App, 14,3.7.0,Razer Nexus App,UnknownSystem,Customer Support,0.0
      • Razer Audio App: Audio, 14,17.1.0.1710208408,Audio,UnknownSystem,Feedback,0.0
      • Razer Controller App: Razer Controller App, 14,1.3.14,Razer Controller App,UnknownSystem,Feedback,0.0

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    Description

    Learn how to read and locate the Support Tag in Oracle case details, including its format. Identify the different fields and their significance.

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