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Questions and Answers
What is one of the learning objectives of studying operations management in this chapter?
What is one of the learning objectives of studying operations management in this chapter?
- Explain the concept and importance of operations management. (correct)
- Define the concept of value and explain how the value of goods and services can be enhanced.
- Describe what operations managers do.
- Explain the differences between goods and services.
What is the difference between goods and services, as mentioned in the text?
What is the difference between goods and services, as mentioned in the text?
- Goods and services are both intangible actions or performances.
- Goods are intangible actions or performances, while services are tangible products.
- Goods are tangible products, while services are intangible actions or performances. (correct)
- Goods and services are the same thing.
What is a customer benefit package, as described in the text?
What is a customer benefit package, as described in the text?
- A package of benefits that customers receive after purchasing a product or service.
- A package of benefits that only some customers receive when purchasing a product or service.
- A package that customers receive for free when purchasing a product or service.
- A package of benefits that customers receive when purchasing a product or service. (correct)
What is the difference between value chains and supply chains, as mentioned in the text?
What is the difference between value chains and supply chains, as mentioned in the text?
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What are the three general types of processes in a business, as identified in the text?
What are the three general types of processes in a business, as identified in the text?
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