Operations Management Quiz

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What is the primary purpose of value-added for firms?

To pay worker salaries

To invest in new equipment and facilities

To increase profits

To fund research and development (correct)

What is the key difference between manufacturing and service organizations in terms of operations management?

Manufacturing organizations use raw materials, while service organizations use human resources.

Manufacturing organizations focus on physical goods, while service organizations focus on non-physical outputs. (correct)

Manufacturing organizations use the transformation process, while service organizations use the interaction process.

Manufacturing organizations manage productivity, while service organizations manage customer interactions.

How is productivity defined in the context of operations management?

The total revenue generated divided by the total costs of production.

The efficiency of the transformation or interaction process.

The overall output of goods or services produced divided by the inputs needed to generate that output. (correct)

The ratio of employee hours worked to units of output produced.

What is the role of branding in creating value?

Branding creates psychological value through customer perception and loyalty. Signup and view all the answers

How do manufacturing and service organizations use operations management differently?

Manufacturing organizations use operations management to optimize production processes, while service organizations use it to manage customer interactions. Signup and view all the answers

According to the passage, which of the following is NOT considered part of the operations function?

Marketing and sales activities Signup and view all the answers

What is the primary source of capital budgeting requests mentioned in the passage?

Operations department Signup and view all the answers

Which of the 8M's of Operations Management is related to the physical work performed by employees?

Manpower Signup and view all the answers

Which of the following is NOT considered a type of operations mentioned in the passage?

Human Resources Signup and view all the answers

What is the main purpose of the transformation process in operations management according to the passage?

To convert inputs into outputs Signup and view all the answers

Which of the following is considered a 'Material' in the 8M's of Operations Management?

Raw materials and consumables Signup and view all the answers

What is the primary function of operations management according to the passage?

To manage the design, operation, and control of the transformation process that converts resources into goods and services. Signup and view all the answers

How does the passage describe the importance of operations management?

Operations management is important for effectively and efficiently managing productivity. Signup and view all the answers

According to the passage, how is operations management relevant to the Information Technology Management major?

IT is a tool that can be applied in operations management. Signup and view all the answers

How does the passage describe the relevance of operations management to the Accounting major?

As an auditor, you must understand the fundamentals of operations management. Signup and view all the answers

What is the connection between operations management and the Economics major according to the passage?

Economics is all about processes, which is the focus of operations management. Signup and view all the answers

Operations Management Quiz

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