Operations Management Quiz
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Questions and Answers

What is the primary purpose of value-added for firms?

  • To pay worker salaries
  • To invest in new equipment and facilities
  • To increase profits
  • To fund research and development (correct)

What is the key difference between manufacturing and service organizations in terms of operations management?

  • Manufacturing organizations use raw materials, while service organizations use human resources.
  • Manufacturing organizations focus on physical goods, while service organizations focus on non-physical outputs. (correct)
  • Manufacturing organizations use the transformation process, while service organizations use the interaction process.
  • Manufacturing organizations manage productivity, while service organizations manage customer interactions.

How is productivity defined in the context of operations management?

  • The total revenue generated divided by the total costs of production.
  • The efficiency of the transformation or interaction process.
  • The overall output of goods or services produced divided by the inputs needed to generate that output. (correct)
  • The ratio of employee hours worked to units of output produced.

What is the role of branding in creating value?

<p>Branding creates psychological value through customer perception and loyalty. (D)</p> Signup and view all the answers

How do manufacturing and service organizations use operations management differently?

<p>Manufacturing organizations use operations management to optimize production processes, while service organizations use it to manage customer interactions. (D)</p> Signup and view all the answers

According to the passage, which of the following is NOT considered part of the operations function?

<p>Marketing and sales activities (D)</p> Signup and view all the answers

What is the primary source of capital budgeting requests mentioned in the passage?

<p>Operations department (C)</p> Signup and view all the answers

Which of the 8M's of Operations Management is related to the physical work performed by employees?

<p>Manpower (A)</p> Signup and view all the answers

Which of the following is NOT considered a type of operations mentioned in the passage?

<p>Human Resources (D)</p> Signup and view all the answers

What is the main purpose of the transformation process in operations management according to the passage?

<p>To convert inputs into outputs (C)</p> Signup and view all the answers

Which of the following is considered a 'Material' in the 8M's of Operations Management?

<p>Raw materials and consumables (B)</p> Signup and view all the answers

What is the primary function of operations management according to the passage?

<p>To manage the design, operation, and control of the transformation process that converts resources into goods and services. (A)</p> Signup and view all the answers

How does the passage describe the importance of operations management?

<p>Operations management is important for effectively and efficiently managing productivity. (B)</p> Signup and view all the answers

According to the passage, how is operations management relevant to the Information Technology Management major?

<p>IT is a tool that can be applied in operations management. (A)</p> Signup and view all the answers

How does the passage describe the relevance of operations management to the Accounting major?

<p>As an auditor, you must understand the fundamentals of operations management. (D)</p> Signup and view all the answers

What is the connection between operations management and the Economics major according to the passage?

<p>Economics is all about processes, which is the focus of operations management. (B)</p> Signup and view all the answers

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