Operations Management Principles

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Questions and Answers

What is the primary focus of operations management?

Developing human resource policies

Managing financial resources

Creating marketing strategies

Managing systems or processes to produce goods and services (correct)

Why is productivity considered a goal of operations management?

It minimizes service offerings

It maximizes production efficiency and effectiveness (correct)

It enhances customer relationship management

It ensures high employee satisfaction

Which process is NOT typically associated with operations management?

Supply chain management

Financial auditing (correct)

Quality control

Product design and development

What aspect of operations management involves making critical decisions?

Key decision-making processes Signup and view all the answers

Which of the following best describes the relationship between operations management and systems?

Operations management focuses on managing systems that create goods and/or provide services. Signup and view all the answers

Which month is projected to have the highest productivity based on the number of frozen crabs produced per hour?

August Signup and view all the answers

Which measurement evaluates productivity based on the number of frozen crabs produced per machine?

Machine productivity index Signup and view all the answers

What is the average productivity value expressed in kilograms per hour?

100 kg/hour Signup and view all the answers

Which restaurant is identified as having the highest productivity when measuring sales per available table?

The Seafood House Signup and view all the answers

Which restaurant is noted for having the lowest productivity in terms of sales per utilities used?

Dine & Wine Bistro Signup and view all the answers

In the context of an industry's growth, what does the term 'servitization strategy' refer to?

Expansion into complimentary services Signup and view all the answers

What is the relationship between productivity and effectiveness in operations management?

Effectiveness can occur without productivity improvements. Signup and view all the answers

How is the contribution of various sectors to GDP measured in Thailand?

Share of economic sectors in percentage Signup and view all the answers

According to Lovelock (1994), what is the main goal of a company employing a servitization strategy?

To create additional revenue opportunities Signup and view all the answers

What is the primary distinction between efficiency and effectiveness in operational terms?

Efficiency refers to resource usage, whereas effectiveness relates to achieving desired outcomes. Signup and view all the answers

What is the concept of 'value added' in production?

The difference between the cost of input and the value of output Signup and view all the answers

Which of the following factors are considered in the '4M' of production?

Man, Machine, Material, Method Signup and view all the answers

How is 'efficiency' defined in the context of operations management?

The ratio of actual output to the expected output Signup and view all the answers

Which of the following best describes the term 'lean management'?

A strategy that aims to minimize waste while maximizing value Signup and view all the answers

Which of these roles involves ensuring the quality of products in an organization?

Quality Control Manager Signup and view all the answers

What aspect does 'Total Productivity' consider when measuring productivity?

Output against all input factors combined Signup and view all the answers

In what situation is partial productivity measurement most useful?

When focusing on specific input factors Signup and view all the answers

What does the term 'flexibility' refer to in operations management?

The ability to adapt production volume and schedules Signup and view all the answers

Which of the following is a critical decision factor in managing production processes?

Raw material sourcing and inspection Signup and view all the answers

What is one of the main roles of a Supply Chain Manager?

To oversee the flow of goods and services Signup and view all the answers

Which measurement approach incorporates multiple input factors to gauge productivity?

Multifactor Productivity Signup and view all the answers

What defines a tangible output in terms of production of goods versus delivery of services?

Physical products that can be touched Signup and view all the answers

Which decision factor is considered when determining the capacity of a production process?

Location of the facility Signup and view all the answers

How does the concept of sustainability relate to operations management?

It emphasizes environmental responsibility in processes Signup and view all the answers

Study Notes

Role of Operations Management in Business

Operations Management (OM) encompasses managing systems and processes to produce goods and provide services.
Key components in OM consist of 4M: Man, Machine, Material, and Method.
Value added represents the difference between input costs and the value or price of output.

Key Elements of Operations Management

Integration of production processes and service delivery into cohesive operations.
Important decision-making areas include costs, flexibility, delivery, and quality.
Performance Indicators (KPIs) measure operational efficiency and effectiveness.

Input Factors in Operations Management

Man: Workforce skills, technology, and organizational staffing.
Machine: Equipment and automated systems for production.
Materials: Raw materials and supplies necessary for production.
Method: Production processes and service delivery procedures.

Production vs. Services

Goods Production: Tangible outputs like food, textiles, and electronics.
Service Delivery: Intangible processes such as healthcare, finance, and retail.

Examples of Operational Systems

Diverse industries include agriculture, construction, retail, and entertainment, each with specific operational processes.
Example organizations: farms, logistics firms, financial institutions, and educational services.

Key Roles in Operations Management

Positions include Production Control Analyst, Supply Chain Manager, Quality Control Manager, and Chief Operating Officer.
These roles are vital for overseeing and improving operational efficiency and effectiveness.

Strategic Decisions in Operations Management

Focus on cost management, capacity planning, location and layout, and technology investment.
Emphasis on maintaining quality while effectively managing project timelines and risks.

Operational Considerations

Assess production processes, workforce requirements, raw materials sourcing, and overhead costs.
Ensure alignment of quality, cost, and delivery targets to meet operational objectives.

Measuring Productivity

Productivity is defined as the ratio of output to input, emphasizing efficiency in resource utilization.
Measurement methods include partial productivity, multifactor productivity, and total productivity.

Trends in Operations Management

Current trends emphasize competitiveness, supply chain agility, and the integration of IT into operations.
Sustainability practices such as corporate social responsibility and green operations are becoming increasingly important.

Conclusion

Operations management plays a crucial role in improving efficiency, productivity, and overall business performance.
Continuous assessment and adjustment of operational strategies are essential for adapting to market demands and enhancing service delivery.

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Description

Explore the fundamental roles of operations management in the business world. This quiz covers key concepts adapted from 'Operations and Supply Chain Management'. Test your understanding of the various aspects that define effective operations management.