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Questions and Answers
What is operations management?
What is operations management?
Operations management is the activity of planning and managing the resources which are devoted to the production and delivery of products and services.
Which of the following are considered to be operations?
Which of the following are considered to be operations?
- Back office operation in a bank (correct)
- Take-out/restaurant operation (correct)
- Retail operation (correct)
- Kitchen unit manufacturing operation (correct)
What are the three basic functions of an enterprise?
What are the three basic functions of an enterprise?
- Finance
- Product/service development (correct)
- Marketing (correct)
- Operations (correct)
Which of the following are considered to be 'transformed resources' in operations?
Which of the following are considered to be 'transformed resources' in operations?
What are the four Vs of operations?
What are the four Vs of operations?
What are the implications of high volume in operations?
What are the implications of high volume in operations?
What are the implications of high variety in operations?
What are the implications of high variety in operations?
What are the implications of high variation in demand in operations?
What are the implications of high variation in demand in operations?
What are the implications of high visibility in operations?
What are the implications of high visibility in operations?
What are the three levels at which operations can be analyzed?
What are the three levels at which operations can be analyzed?
Why is operations management important in Concept Design Services (CDS)? How do CDS's products differ?
Why is operations management important in Concept Design Services (CDS)? How do CDS's products differ?
What would you recommend to CDS if they asked you to advise them on improving their operations?
What would you recommend to CDS if they asked you to advise them on improving their operations?
Flashcards
Operations Management
Operations Management
Planning and managing the resources used to produce and deliver products or services.
Product/Service Development
Product/Service Development
Creating new products, services, or improving existing ones.
Marketing and Sales
Marketing and Sales
Promoting products/services and converting prospects into customers.
Operations activities in a bank
Operations activities in a bank
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Operations activities in a fast food restaurant
Operations activities in a fast food restaurant
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Operations activities in an ISP
Operations activities in an ISP
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Operations activities in a charity
Operations activities in a charity
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Operations activities in Furniture manufacturing
Operations activities in Furniture manufacturing
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Core functions in enterprises
Core functions in enterprises
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IKEA operations
IKEA operations
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Store layout
Store layout
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Product replenishment
Product replenishment
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Operations efficiency
Operations efficiency
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Customer service
Customer service
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Resource management
Resource management
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Function
Function
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Study Notes
Operations Management & Information Systems
- Operations management is the activity of planning and managing resources used to produce and deliver products and services. (Slack et al., 2019)
- Operations involve various sectors, including back office bank operations, manufacturing, retail, and restaurants.
Operations Management Defined
- Operations management is the planning and managing of resources for the production and delivery of products and services.
Examples of Operations
- Back office bank operation: Example of a back office bank operation, showing employees at computers.
- Kitchen unit manufacturing operation: Example of production line manufacturing using machines.
- Retail operation: Example of a retail shop, specifically The Body Shop.
- Take-out/restaurant operation: Example of a take-out restaurant, specifically Pret a Manger.
Key Functions at Pret a Manger
- Product/Service Development: Includes nutritional and aesthetic design of sandwiches and snacks.
- Marketing: Includes promotional activities, market research, etc.
- Operations: Involves design, location, management of stores, processes, and supply networks.
Core Functions in Organizations
- Internet service provider (ISP): Maintains hardware, software, content; implements new links and services.
- Fast food chain: Makes food items (burgers, pizzas, etc.), serves customers, maintains equipment.
- International aid charity: Provides service to beneficiaries; manages contracts, mailouts.
- Furniture manufacturer: Makes components, assembles furniture.
Operations Management at IKEA
- Design elegant and flat-packable products.
- Design efficient store layouts.
- Ensure all staff contribute to success.
- Strategically position store locations.
- Maintain cleanliness and safety.
- Arrange for quick product replenishment.
- Monitor and enhance product quality.
Three Basic Functions of Enterprises
- Product/service development: Product design and service creation.
- Marketing: Promotion and customer engagement.
- Operations: Production, delivery and logistical management.
Operations Management in Different Organizations
- Automobile assembly factory: Uses machines to efficiently assemble products according to customer demand.
- Physician (General practitioner): Diagnoses and treats patient conditions using knowledge and expertise.
- Management consultant: Effectively creates services that meet customer needs using personnel and skills.
- Disaster relief charity: Uses resources to quickly deliver supplies and services to help those in need.
Operations Management Uses
- Machines: Used efficiently for assembly.
- Knowledge: Used effectively for diagnosis and treatment.
- People: Used effectively for services creation.
Operations as Systems
- All operations are input-transformation-output processes.
- Inputs: Materials, information, customers; Transforming resources: facilities, staff.
- Transformation process: The process that transforms inputs into outputs.
- Outputs: Products, services, satisfied customers.
Operations Process Descriptions
- Airline: Pilots and crew fly passengers and freight around the world, check passengers in and board passengers.
- Department store: Provide products for sale, arrange products, manage customers.
- Police: Deal with crime reports, crime prevention, investigation.
- Frozen food manufacturer: Prepare, freeze, and package frozen food.
Levels of Operations Analysis
- Operations can be analyzed at the supply network level, operation level or at the process level.
Typology of Operations and Processes
- The "four Vs" of operations are volume, variety, variation in demand, and visibility.
- Volume : High (high repetition) or Low (each staff member performs more tasks).
- Variety : High (flexible, complex) or Low (well defined, routine).
- Variation in demand: High (changing, unpredictable) or Low (stable, predictable).
- Visibility : High (short waiting tolerance, customer contact skills) or Low (Time lag between production/consumption).
Case Study: Design House Partnerships at Concept Design Services
- Why is operations management important?
- How do the company's products differ?
- What recommendations can improve operations?
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Description
This quiz explores the fundamentals of operations management and its role in various sectors such as banking, manufacturing, retail, and restaurants. Learn about key functions and real-world examples to enhance your understanding of efficient resource management in service delivery.
