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Operations Management Overview

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Questions and Answers

What is one of the reasons given for studying operations management?

To focus on long-term planning in business organizations

To specialize in production planning and control

To learn about customer service and quality assurance

To understand the interrelation with other areas of business organizations (correct)

Which of the following is NOT mentioned as a common factor between an airline company and a bicycle factory?

Ordering and managing supplies

Providing funds for expansion or relocation (correct)

Selecting and maintaining equipment

Satisfying quality standards

What is emphasized in dealing with customers at ticket counters, check-in, telephone, and electronic reservations?

Quality and speed

Customer satisfaction and loyalty

Flexibility and adaptability

Efficiency and courtesy (correct)

Why are business processes described as systems that extend across functional boundaries?

To underscore the interrelation between different areas of business organizations Signup and view all the answers

What percentage of all jobs are in operations management-related areas?

50% Signup and view all the answers

Which of the following is NOT within the realm of operations management for an airline company?

Designing the airline's logo and marketing materials Signup and view all the answers

Why is capacity planning essential for an airline company?

To maintain cash flow and make a reasonable profit Signup and view all the answers

What is a critical aspect of managing inventories in an airline company?

Assuring the quality of in-flight meals and beverages Signup and view all the answers

Why is assuring quality essential in flying and maintenance operations for an airline company?

To comply with government regulations and ensure passenger safety Signup and view all the answers

Which of the following activities falls within the realm of operations management for an airline company?

Scheduling planes for routine maintenance Signup and view all the answers

Operations Management Overview

Choose a study mode

Podcast

Questions and Answers

What is one of the reasons given for studying operations management?

Which of the following is NOT mentioned as a common factor between an airline company and a bicycle factory?

What is emphasized in dealing with customers at ticket counters, check-in, telephone, and electronic reservations?

Why are business processes described as systems that extend across functional boundaries?

What percentage of all jobs are in operations management-related areas?

Which of the following is NOT within the realm of operations management for an airline company?

Why is capacity planning essential for an airline company?

What is a critical aspect of managing inventories in an airline company?

Why is assuring quality essential in flying and maintenance operations for an airline company?

Which of the following activities falls within the realm of operations management for an airline company?

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