Operations Management Overview Quiz

A visual representation of how different departments within an organization relate to each other.

The process of creating and managing goods or services within an organization.

The department responsible for all aspects of product creation, from design to manufacturing and delivery.

The department responsible for managing the physical resources of a company, including facilities and production equipment.

The department responsible for all financial matters, including accounting, budgeting, and financial reporting.

The department responsible for promoting and selling products or services.

One of the three core functions of any organization, along with marketing and finance, responsible for the creation and delivery of products and services.

The process of creating and managing goods or services within an organization.

A decision-making process that seeks to identify the best mix of resources to produce goods or services effectively.

It involves choosing the best way to design and execute a process.

The ability of a system or process to adapt to change and uncertainty.

The ability of a system or process to produce consistently high-quality outputs.

The ability of a system or process to respond quickly to changes in demands.

The ability of a system or process to minimize waste and inefficiency.

This involves identifying and managing the flow of resources within an organization.

Understanding the critical decisions an operations manager is responsible for.

Goods are tangible products that can be resold and inventoried. They have measurable quality and selling is separate from production.

Services are intangible products that are usually difficult to resell or inventory. Their quality is harder to measure and selling happens as part of the service.

The degree to which a product is a good or service. It ranges from 100% good to 100% service. A good with a high degree of service would have more customized features and personalized support.

The mix of goods and services offered by a business. It represents the variety and range of products the company provides.

The optimal arrangement of physical space, equipment, and material flow within a facility to maximize efficiency and minimize waste.

Determining the appropriate size of a facility considering production capacity, future growth, and cost-effectiveness.

Creating a work environment that is safe, comfortable, and conducive to employee productivity.

Setting realistic expectations for employee productivity, taking into account factors like skill levels, work environment, and technology.

Deciding whether to produce components internally or acquire them from external suppliers.

Building and managing relationships with suppliers, including sourcing, negotiation, and integration into e-commerce systems.

Managing the level of inventory for each item, considering demand, storage costs, and potential stock-outs.

Determining the reorder points and quantities for each item, ensuring timely replenishment without excess inventory.

Maintaining a balance between keeping employees during slow periods and adjusting staff based on fluctuating demand.

Planning and executing maintenance activities for equipment, facilities, and infrastructure, minimizing disruptions and extending asset life.

Understanding the various roles within operations management, including technology, facilities, strategy, and customer service.

Recognizing significant events in the history of operations management, such as the development of industrial automation and the rise of e-commerce.

The trend of moving from standardized products to highly customized products that cater to individual preferences.

The increasing use of technology and collaboration to rapidly develop new products.

The use of environmentally friendly practices throughout the production process, from raw materials to disposal.

The use of technology to increase flexibility in production processes, enabling manufacturers to produce a wider variety of products.

The involvement and empowerment of employees in all aspects of production, from design to delivery.