Operations Management Overview

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What is the main goal of Operations Management?

Minimize customer satisfaction

Maximize efficiency and fulfill customer needs (correct)

Maximize inefficiency

Produce goods and services without adding value to customers

Which of the following is NOT one of the three strategic functions of any organization?

Marketing

Finance

Human Resources (correct)

Operations Management

Why is it important to deal immediately with inappropriate behavior or language in the workplace?

To create a respectful work environment (correct)

To encourage more inappropriate behavior

To avoid acknowledging good work by staff

To discourage diversity in the workplace

How can organizations create a climate where group identities do not inhibit employee contributions?

Develop a formal Diversity Strategy Signup and view all the answers

What role can managers and supervisors play in demonstrating respect for workplace diversity?

Acknowledging staff for embracing diversity Signup and view all the answers

What is one way to support the implementation of a diverse workforce in an organization?

Offer training and support to staff Signup and view all the answers

How can Operations Management add value for customers?

By maximizing efficiency while fulfilling customer needs Signup and view all the answers

What should organizations do to ensure long-term survival according to the text?

Make decisions with both long- and short-term impacts Signup and view all the answers

What should organizations strive to maximize according to the text?

Efficiency while fulfilling customer needs Signup and view all the answers

What role does Operations Management play in relation to an organization's strategy?

It is a vital part of accomplishing the organization's strategy Signup and view all the answers

Operations Management Overview

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Questions and Answers

What is the main goal of Operations Management?

Which of the following is NOT one of the three strategic functions of any organization?

Why is it important to deal immediately with inappropriate behavior or language in the workplace?

How can organizations create a climate where group identities do not inhibit employee contributions?

What role can managers and supervisors play in demonstrating respect for workplace diversity?

What is one way to support the implementation of a diverse workforce in an organization?

How can Operations Management add value for customers?

What should organizations do to ensure long-term survival according to the text?

What should organizations strive to maximize according to the text?

What role does Operations Management play in relation to an organization's strategy?

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