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Questions and Answers
What is the main purpose of line balancing in facility layout?
What is the main purpose of line balancing in facility layout?
Which of the following best describes the expansionist approach in capacity planning?
Which of the following best describes the expansionist approach in capacity planning?
Which process type is characterized by very high volume and low variety of products?
Which process type is characterized by very high volume and low variety of products?
When evaluating capacity alternatives, which tool is specifically used to determine the point at which costs and revenues are equal?
When evaluating capacity alternatives, which tool is specifically used to determine the point at which costs and revenues are equal?
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What is the term for the maximum achievable output in capacity measurement?
What is the term for the maximum achievable output in capacity measurement?
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What primarily differentiates goods from services in operations management?
What primarily differentiates goods from services in operations management?
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Which type of operations process is characterized by high volume and low variety?
Which type of operations process is characterized by high volume and low variety?
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Which level of decision-making in operations management focuses on day-to-day tasks?
Which level of decision-making in operations management focuses on day-to-day tasks?
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What is a common goal of process management in operations?
What is a common goal of process management in operations?
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Which of the following is not typically considered a competitive priority in operations management?
Which of the following is not typically considered a competitive priority in operations management?
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Which historical trend in operations management emphasizes reducing waste and increasing efficiency?
Which historical trend in operations management emphasizes reducing waste and increasing efficiency?
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What is a primary objective of learning about operations management?
What is a primary objective of learning about operations management?
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Which professional organization is focused on quality management in operations?
Which professional organization is focused on quality management in operations?
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What is the primary role of inventories in an organization?
What is the primary role of inventories in an organization?
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Which of the following best describes the Economic Order Quantity (EOQ) model?
Which of the following best describes the Economic Order Quantity (EOQ) model?
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Which inventory management concept focuses on minimizing delays?
Which inventory management concept focuses on minimizing delays?
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What does the re-order point indicate in inventory management?
What does the re-order point indicate in inventory management?
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In which scenario would the Single-Period Model be most applicable?
In which scenario would the Single-Period Model be most applicable?
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What is a key focus of the Master Scheduling Process?
What is a key focus of the Master Scheduling Process?
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Which of the following strategies contributes to effective inventory management?
Which of the following strategies contributes to effective inventory management?
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How can one best prepare for understanding aggregate planning in operations management?
How can one best prepare for understanding aggregate planning in operations management?
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Which of the following is NOT a benefit of proper inventory management?
Which of the following is NOT a benefit of proper inventory management?
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Why is it important to focus on creating and evaluating strategies in operations management?
Why is it important to focus on creating and evaluating strategies in operations management?
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What is the primary focus of Six Sigma in operations management?
What is the primary focus of Six Sigma in operations management?
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Which technique is part of the DMAIC framework used in Six Sigma?
Which technique is part of the DMAIC framework used in Six Sigma?
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What does the Cpk index measure in process capability?
What does the Cpk index measure in process capability?
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Which strategy in aggregate planning involves adjusting production rates to match demand?
Which strategy in aggregate planning involves adjusting production rates to match demand?
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What is the primary purpose of quality certifications like ISO 9000?
What is the primary purpose of quality certifications like ISO 9000?
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Which tool is commonly associated with Total Quality Management (TQM)?
Which tool is commonly associated with Total Quality Management (TQM)?
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What does SPC stand for in total quality management?
What does SPC stand for in total quality management?
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Which of the following is NOT a type of inspection in quality control?
Which of the following is NOT a type of inspection in quality control?
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What is the essence of the hybrid strategy in aggregate planning?
What is the essence of the hybrid strategy in aggregate planning?
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Which tool is commonly used for root cause analysis?
Which tool is commonly used for root cause analysis?
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What is the primary goal of job design in operations management?
What is the primary goal of job design in operations management?
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Which of the following is a key aspect of quality of work life?
Which of the following is a key aspect of quality of work life?
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What does methods analysis primarily focus on?
What does methods analysis primarily focus on?
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Which technique is part of motion study in operations management?
Which technique is part of motion study in operations management?
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What is a key tool for measuring productivity and task times?
What is a key tool for measuring productivity and task times?
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What is a significant consideration when making location decisions?
What is a significant consideration when making location decisions?
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What is an essential step in the general procedure for making location decisions?
What is an essential step in the general procedure for making location decisions?
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Which factor is crucial when evaluating service retail locations?
Which factor is crucial when evaluating service retail locations?
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Which of the following best describes the contributions of Deming in quality management?
Which of the following best describes the contributions of Deming in quality management?
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Which principle is foundational to modern quality management?
Which principle is foundational to modern quality management?
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Study Notes
Operations Management Introduction
- Operations management is the process of transforming resources (inputs) into goods or services (outputs) meeting customer needs.
- Balancing efficiency and effectiveness is crucial for successful operations.
- Goods are tangible and storable (e.g., cars).
- Services are intangible and non-storable (e.g., education).
- Manufacturing and service operations differ considerably.
- Career opportunities in operations management include roles like operations manager, logistics coordinator and supply chain analyst.
- Professional organizations relevant to operations management include APICS, ASQ and PMI.
Process Management
- Key processes include planning, scheduling and control.
- Process types include project, job shop, batch and continuous.
- Operations management encompasses product design, quality management and supply chain management.
- Decision-making levels are strategic, tactical and operational
Competitiveness, Strategy and Productivity
- Key competitive priorities include cost, quality, flexibility and delivery.
- Business strategies align with operational strategies to enhance company performance.
- Companies define their mission and strategy to direct efforts and improve performance.
Forecasting
- Forecasts are based on past and current data.
- Forecasts must be accurate, reliable and timely.
- Qualitative forecasting methods use expert opinions and market research.
- Quantitative methods use numerical data and statistical models.
Product and Service Design
- Product/service design considers factors like customer feedback, competitive analysis, legal and ethical considerations, human factors, and the environment.
- Product development flows through idea generation and screening, feasibility analysis, detailed product design, prototyping, testing and validation, and commercial production.
Strategic Capacity Planning
- Design capacity is the maximum achievable output.
- Effective capacity is realistic output accounting for limitations.
- Factors affecting effective capacity include facility layout, workforce skills and equipment maintenance.
- Companies need to expand capabilties to meet growth and change.
Process Selection and Facility Layout
- Common process types include job shop, batch, repetitive and continuous.
- Various facility layout types exist like process-oriented, product-oriented, fixed-position and cellular.
- Strategic choice depends on factors including product volume, variety, and customization needs.
Study Tips for Success
- Create summary tables and flowcharts.
- Use real-world examples.
- Practice solving numerical problems.
- Review past exam questions.
Work Design and Measurement
- Job design focuses on structuring tasks and responsibilities.
- Quality of work life enhances employee satisfaction and productivity.
- Methods analysis evaluates and improves work methods, for example, using flowcharts and process mapping.
Location Planning and Analysis
- Location decisions are crucial for supply chain efficiency.
- Factors to consider include cost, accessibility, market proximity and cultural issues.
- Service businesses have specific location needs.
Management of Quality
- The evolution of quality management spans from craftsmanship to modern frameworks.
- Foundations of modern quality management include customer focus, continuous improvement and process approach.
- Quality professionals include Deming and Juran.
- Quality management principles are applicable to all processes.
Quality Control
- Techniques like inspection and statistical process control (SPC) monitor products and processes.
- SPC uses control charts to track data.
- Process capability, for example, measures Cp and Cpk indices.
Six Sigma in Operations Management
- Six Sigma focuses on reducing defects and variability.
- Six Sigma uses the DMAIC (Define, Measure, Analyze, Improve, Control) framework.
- This framework helps in problem-solving.
Aggregate Planning and Master Scheduling
- Aggregate planning and master scheduling plan production and service.
- Methods include chase strategies and level strategies.
- Disaggregating the plan involves detailed operational steps.
Inventory Management
- Inventories balance supply and demand.
- Managing inventories effectively focuses on policies, ordering quantity and time.
- Methods like EOQ and reorder points manage inventory efficiently, reducing costs.
Summary
- Comprehensive summary of operations management topics.
- All essential concepts and subtopics are included.
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Description
This quiz covers the fundamentals of operations management, focusing on the transformation of resources into goods and services that satisfy customer demands. It explores key processes, the differences between manufacturing and service operations, and career opportunities in this field. Test your knowledge on various operational strategies and decision-making levels.
