Operations Management for Competitive Advantage Quiz

Operations management (OM) is the administration of business practices to create the highest efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.

Operations management handles various strategic issues, including determining the size of manufacturing plants, project management methods, and implementing the structure of information technology networks.

Operation managers are concerned with planning, organizing, and controlling the activities which affect human behavior through models.

Operational issues include the management of inventory levels, quality control, materials handling, and maintenance policies.

Activities that establish a course of action and guide future decision-making is planning.

Planning = Establishing a course of action and guiding future decision-making Organizing = Arranging resources and activities to achieve organizational goals Controlling = Monitoring activities to ensure they are being accomplished as planned Inventory management = Handling work-in-process levels, raw materials acquisition, and quality control

Determining the size of manufacturing plants = Involves deciding the capacity and scale of production facilities Project management methods = Managing tasks and resources to achieve project goals within constraints Information technology network structure = Implementing the layout and connections of IT systems for efficient operations Maintenance policies = Plans for preserving equipment and facilities to ensure smooth operations

Staff = Acquiring, developing, and delivering goods based on client needs Materials = Converting into goods and services as efficiently as possible Equipment = Utilizing tools and machinery for production processes Technology = Implementing information technology networks and systems for efficient operations

Planning = Activities that establish a course of action and guide future decision-making Organizing = Arranging resources and activities to achieve organizational goals Controlling = Monitoring activities to ensure they are being accomplished as planned Human behavior models = Affecting human behavior through structured models

Quality control = Ensuring products meet specified standards and customer requirements Materials handling = Managing the movement and storage of materials within the organization Work-in-process levels = Managing the amount of partially finished goods in production Raw materials acquisition = Procuring materials needed for production processes