Operations Management Chapter 11

Questions and Answers

What is operations management?

Activities, decisions, and responsibilities that tie in with the execution of the operations function, using resources to convert inputs into outputs.

Which of the following statements about operations management is true?

It is dynamic and involves the transformation of raw materials. (correct)

It is a single functional area.

It only focuses on production.

It requires no coordination with other business functions.

Operations management is a ___ process.

continual

Operations management should consider and involve all functions when making decisions.

True Signup and view all the answers

What is one of the key outcomes of effective operations management?

Improved goodwill and presence of the organization Signup and view all the answers

How many principles of operations management were identified by Schonberger?

16 Signup and view all the answers

Which principle of operations management focuses on continual improvement?

Dedication to continual and rapid improvement in quality Signup and view all the answers

The operations manager only focuses on managing human resources.

False Signup and view all the answers

Study Notes

Importance of Operations Management

Operations management encompasses activities, decisions, and responsibilities linked to executing the operations function.
It transforms resources (labor, materials, equipment, technology) into outputs (finished goods/services).
Operations management is characterized as cross-functional, dynamic, and a continual process.

Functions and Impact of Operations Management

Decisions in operations management affect multiple functions within an organization such as finance, marketing, and human resources.
A breakdown in machinery can halt production, impacting delivery schedules and overall operations efficiency.
Achievements in operations management lead to increased efficiency, improved productivity, and enhanced employee morale.

Principles of Operations Management

Identified by Schonberger, there are 16 principles that improve efficiency across operations management, focusing on customer knowledge, competition, and quality control.
Key operational principles include:
- Collaboration with the next and final customers.
- Commitment to continuous improvement in quality and cost.
- Streamlining processes by reducing components and enhancing efficiency.
- Emphasizing just-in-time production to minimize inventory waste.

Strategic Decisions in Operations Management

Ten strategic operations management decisions are crucial for organizational effectiveness.
Understanding the integrated nature of business functions ensures cohesive operations.
Differentiation between productivity (output per input) and efficiency (effective use of resources) is key to performance evaluation.
current trends and challenges in operations management involve adapting to market changes and technological advancements.

Characteristics of an Operations Manager

An operations manager requires specific skills, including problem-solving, teamwork, and resource management.
Essential traits include the ability to maintain quality, improve processes, and adapt to changes within production environments.

Description

Explore the key concepts of Operations Management in this quiz based on Chapter 11 from 'Business Management: Back to Basics'. Understand the principles and importance of operations management in organizational settings. This quiz will test your knowledge on definitions, principles, and characteristics of operations management.