Operations Management Basics
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Questions and Answers

Which of the following is NOT a primary focus of Operations Management (OM)?

  • Improving organizational efficiency and effectiveness.
  • Planning and supervising processes.
  • Overseeing marketing and advertising campaigns. (correct)
  • Transforming inputs into valuable outputs.

Effective Resource Utilization (ERU) primarily focuses on minimizing waste and maximizing output, often achieved through proper planning and technology investments.

True (A)

Name three methodologies or approaches used in Quality Improvement and Customer Satisfaction (QICS).

Total Quality Management (TQM), Six Sigma, Lean Management

Operations Management is the set of activities that creates ______ in the form of goods and services by transforming inputs into outputs.

<p>value</p> Signup and view all the answers

Match each objective with its description:

<p>Efficient Resource Utilization (ERU) = Ensuring resources are used effectively to minimize waste and maximize output. Cost Reduction and Profit Maximization (CRPM) = Balancing cost-cutting measures with maintaining product or service quality. Quality Improvement and Customer Satisfaction (QICS) = Enhancing processes and services to deliver better value to customers.</p> Signup and view all the answers

A company is looking to reduce costs. What is a balanced approach they should consider?

<p>Investing in technology for automation while maintaining quality. (B)</p> Signup and view all the answers

Excessive cost-cutting always leads to increased profitability in the long run.

<p>False (B)</p> Signup and view all the answers

Why is it important for businesses to strike a balance between cost reduction and maintaining effectiveness?

<p>To sustain long-term profitability.</p> Signup and view all the answers

Flashcards

Operations Management (OM)

Planning, organizing, and supervising processes to improve efficiency and effectiveness.

Operations

The set of activities that creates value in the form of goods and services by transforming inputs into outputs.

Efficient Resource Utilization (ERU)

Ensuring resources are used effectively to minimize waste and maximize output.

Cost Reduction & Profit Maximization (CRPM)

Lowering expenses while maintaining quality to sustain long-term profitability.

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Quality Improvement

Systematic effort to enhance processes, products, or services.

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Total Quality Management (TQM)

Aims to enhance processes, products, or services by involving all members of an organization.

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Six Sigma

A data-driven methodology aimed at reducing defects and variability in processes.

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Lean Management

Focuses on eliminating waste, improving process flow, and increasing efficiency.

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