Operations and Strategic Goals in Business
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Questions and Answers

What was a significant reason for the discontinuation of the iPhone 5?

  • Quality issues with scratched casing (correct)
  • Outdated technology
  • Low market demand
  • High production costs

    • Which of the following represents a strategic goal of a business?

  • Maximizing profits (correct)
  • Increasing product variety
  • Reducing office hours
  • Hiring the most employees

    • What did the shift in approach for the iPhone 5c signify for Apple?

  • An increase in high-quality manufacturing
  • A move towards luxury branding
  • A focus on low-cost production (correct)
  • An embrace of sustainable materials

    • What was a noted issue regarding worker conditions mentioned?

    <p>Workers share small dormitory rooms</p> Signup and view all the answers

    Which of the following best describes the role of operations in a business?

    <p>Managing the supply chain efficiently</p> Signup and view all the answers

    What is the main concept behind the 'triple bottom line' in modern businesses?

    <p>Balancing people, planet, and profit.</p> Signup and view all the answers

    Which of the following best outlines the distinction between Corporate Social Responsibility (CSR) and legal compliance?

    <p>CSR focuses on ethical responsibilities beyond laws, while legal compliance involves adhering to laws.</p> Signup and view all the answers

    How does technology influence the operations process in businesses, especially during production?

    <p>Technology improves efficiency and reduces production costs.</p> Signup and view all the answers

    What are some key ethical issues associated with smartphone production?

    <p>Fair labor practices and environmental sustainability.</p> Signup and view all the answers

    What is a significant environmental concern related to air pollution in China?

    <p>More than one million premature deaths each year.</p> Signup and view all the answers

    What type of resource is primarily used during the assembly of iPhones?

    <p>Transforming resources</p> Signup and view all the answers

    Which of the following components is NOT mentioned as an input in iPhone production?

    <p>Batteries</p> Signup and view all the answers

    Who provides the human resources required for iPhone manufacturing?

    <p>Suppliers and outsourcing partners</p> Signup and view all the answers

    What is included in the outputs of the assembly process mentioned?

    <p>Completed iPhones</p> Signup and view all the answers

    What role do outsourcing partners play in iPhone production?

    <p>They provide required facilities and human resources</p> Signup and view all the answers

    What was the range of the minimum wage at the Foxconn Shenzhen plant?

    <p>1,800 yuan to 2,200 yuan</p> Signup and view all the answers

    Which heavy metal exposure was reported as an occupational hazard for female electronics workers in China?

    <p>Cadmium</p> Signup and view all the answers

    What is one health issue caused by heavy metals such as cadmium and lead?

    <p>Cancer</p> Signup and view all the answers

    How many female electronics workers were surveyed by Chinese researchers regarding heavy metals exposure?

    <p>7,000</p> Signup and view all the answers

    What role do electronics play in relation to environmental issues in China?

    <p>Contributing to heavy-metal pollution</p> Signup and view all the answers

    What was the lower end of the minimum wage range at the Foxconn Shenzhen plant?

    <p>1,800 yuan</p> Signup and view all the answers

    In addition to cancer, what is another health issue linked to heavy metal exposure?

    <p>Nervous system disorders</p> Signup and view all the answers

    What is the upper limit of the minimum wage at the Foxconn Shenzhen plant in yuan?

    <p>2,200 yuan</p> Signup and view all the answers

    What is the implication of having a major failure in the product according to the after sales support policy?

    <p>Customers are entitled to a replacement or refund.</p> Signup and view all the answers

    How did Apple manage to reduce costs in its operations strategy?

    <p>By switching to cheaper suppliers and changing outsourcing partners.</p> Signup and view all the answers

    What can be a consequence of ineffective management of transforming resources?

    <p>Delays in production and increased costs.</p> Signup and view all the answers

    What role does human resources play in the task design process of operations?

    <p>Operations and human resources are interdependent in ensuring task effectiveness.</p> Signup and view all the answers

    What was a significant change in supplier strategy that Apple implemented in 2014?

    <p>Apple switched from Samsung to TSMC as a supplier of memory and processors.</p> Signup and view all the answers

    What is a possible outcome of variations in the demand for iPhones on Apple's operations process?

    <p>Need for adjustments in production capacity and resource allocation.</p> Signup and view all the answers

    What legal action was taken by the ACCC against Apple regarding warranties?

    <p>Legal action for breaching consumer protection laws related to warranties.</p> Signup and view all the answers

    Which of the following is considered a transformed resource in iPhone production?

    <p>The raw materials used for manufacturing.</p> Signup and view all the answers

    Study Notes

    iPhone 5 Discontinuation

    • The iPhone 5 was likely discontinued due to the introduction of newer models, such as the iPhone 5s and iPhone 5c.

    Strategic Business Goals

    • A strategic business goal aims to achieve a long-term objective, often involving growth, profitability, or market share.

    iPhone 5c's New Approach

    • The iPhone 5c signaled Apple's shift towards offering more affordable, colorful options for consumers without compromising on key features.

    Worker Conditions Issue

    • Concerns were raised about potential unsafe working conditions and potential worker exploitation at factories involved in iPhone production.

    Role of Operations in Business

    • Operations encompass the processes that transform inputs (resources) into outputs (products or services) for a company.

    Triple Bottom Line Concept

    • The triple bottom line emphasizes sustainable business practices, considering not just profits but also social impact and environmental responsibility.
    • Corporate Social Responsibility (CSR) goes beyond legal requirements, demonstrating a commitment to ethical practices and positive societal impact. Legal compliance merely adheres to minimum legal standards.

    Technology's Influence on Operations

    • Technology can automate production processes, improve quality control, and facilitate faster product development cycles in operations.

    Ethical Issues in Smartphone Production

    • Ethical concerns arise around worker conditions, environmental impact, and potential misuse of electronic devices.

    China's Air Pollution Concern

    • A significant environmental concern in China is air pollution, frequently caused by industrial emissions.

    iPhone Assembly Resource

    • Human labor is a primary resource used during the assembly process for iPhones.

    Absent iPhone Component

    • The text does not mention the presence of a specific component in during iPhone production.

    iPhone Manufacturing Human Resources

    • Foxconn, a major electronics manufacturer, is responsible for providing the workforce for iPhone assembly.

    iPhone Assembly Process Outputs

    • Assembled iPhones are the primary output of this process, representing the final product ready for distribution.

    Outsourcing Partners' Role

    • Outsourcing partners, like Foxconn, play a pivotal role in iPhone production by carrying out assembly and other manufacturing tasks.

    Foxconn Shenzhen Minimum Wage

    • The minimum wage range at the Foxconn Shenzhen plant varied, with the lower end being lower than the Chinese national minimum wage.

    Occupational Hazard for Female Workers

    • Exposure to heavy metals like lead and cadmium was a reported concern for female electronics workers in China due to potential health risks.

    Health Issue from Heavy Metals

    • Heavy metal exposure can lead to health problems, including cancer, but can also cause neurological damage.

    Female Electronics Workers Surveyed

    • Chinese researchers conducted a survey of a sizable number (specific number not provided) of female electronics workers focused on heavy metal exposure and potential health effects.

    Electronics and Environmental Issues in China

    • Manufacturing electronics contributes significantly to environmental issues in China, particularly in terms of air pollution and waste disposal.

    Foxconn Shenzhen Minimum Wage Lower End

    • The minimum wage range at the Foxconn Shenzhen plant varied, with the lower end being lower than the Chinese national minimum wage.

    Another Health Issue Linked to Heavy Metals

    • In addition to cancer, heavy metal exposure can also lead to neurological damage.

    Foxconn Shenzhen Minimum Wage Upper Limit

    • The upper limit of the minimum wage at the Foxconn Shenzhen plant was in yuan (specific amount not provided).

    Major Failure in Product Implication

    • Having a major product failure could activate Apple's after-sales support policy, potentially requiring repairs or replacements.

    Apple's Cost Reduction in Operations

    • Apple aimed to reduce operation costs by streamlining production and potentially negotiating lower prices from suppliers.

    Consequence of Ineffective Resource Management

    • Ineffective management of transforming resources in operations can lead to lower productivity, delays in production, and ultimately a decline in profitability.

    Human Resources Role in Operations

    • Human resources play a crucial role in designing tasks and ensuring efficient workflow, often involved in determining job roles and responsibilities.

    Apple's Supplier Strategy Change in 2014

    • Apple made a significant change in its supplier strategy in 2014, focusing on diversifying its supply chain and reducing its reliance on a few major suppliers.

    Impact Of Variable iPhone Demand on Operations

    • Varying demand for iPhones can significantly impact Apple's operations, leading to potential adjustments in production levels, inventory management, and distribution processes.
    • The Australian Competition and Consumer Commission (ACCC) took legal action against Apple related to its warranty policies, alleging unfair and misleading practices.

    Transformed Resource in iPhone Production

    • Components and materials are transformed from raw inputs into the final iPhone product, representing a key transformed resource.

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    Apple Operations Case Study PDF

    Description

    This quiz explores the intersection of strategic goals and operational influences in businesses, using Apple as a case study. It covers aspects such as globalization, quality control, and the environmental impact of production practices. Test your understanding of these critical business concepts with questions focused on real-world examples of operational challenges.

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