Opera Cloud Front Office & Cashiering Quiz & Flashcards

Questions and Answers

What is the primary purpose of Opera Cloud Front Office and Cashiering?

To manage only reservations and cancellations

To manage only room assignments and occupancy

To manage only payment processing and cash handling

To provide a comprehensive hospitality management system (correct)

Which of the following is a key feature of the Front Office module?

Food and Beverage Sales

Room Management (correct)

Cash Handling

Payment Processing

What is the function of the Point of Sale (POS) system?

To generate reports and analytics

To manage guest profiles and preferences

To manage cash and credit transactions (correct)

To manage room rates and promotions

What is the benefit of the Check-in/Check-out feature in Opera Cloud Front Office and Cashiering?

To streamline the guest experience Signup and view all the answers

What type of reports can be generated by the Reporting and Analytics feature?

Sales, revenue, and cash flow Signup and view all the answers

What is the purpose of the Cash Handling feature?

To manage cash drops, deposits, and floats Signup and view all the answers

What can be generated for guests using this feature?

Folios Signup and view all the answers

When can this feature be used to generate folios?

The night before checkout Signup and view all the answers

Who are informed about their balances using this feature?

Long stay guests Signup and view all the answers

What is the purpose of generating folios?

To provide guests with their balance information Signup and view all the answers

Why is it beneficial to generate folios the night before checkout?

To ensure guests are aware of their balances Signup and view all the answers

Study Notes

Opera Cloud Front Office and Cashiering

Primary purpose is to streamline hotel operations, enhancing guest experience through integrated management of front desk tasks and financial transactions.

Key Feature of Front Office Module

Important feature includes centralized guest profile management, allowing staff to easily access and update guest information during their stay.

Function of the Point of Sale (POS) System

POS system facilitates sales transactions for hotel services, managing charges incurred by guests for restaurants, bars, and other amenities.

Benefit of Check-in/Check-out Feature

Improves operational efficiency by automating the process, reducing wait times for guests, and ensuring accurate data recording.

Reporting and Analytics Feature

Generates insights through customizable reports, enabling hotels to analyze performance metrics, occupancy rates, and revenue trends.

Purpose of Cash Handling Feature

Manages cash transactions securely and effectively, ensuring proper accountability and reducing the risk of discrepancies.

Folio Generation for Guests

Provides a detailed transaction record of charges to guests, enhancing transparency regarding their financial obligations during their stay.

Folio Generation Timing

Generating folios can occur prior to checkout, specifically the night before, allowing for early review and timely corrections.

Balance Information for Guests

Guests are informed about their account balances, enabling them to settle any outstanding charges before departure.

Purpose of Generating Folios

Ensures guests receive a clear summary of expenses, facilitating a smooth checkout experience and fostering trust.

Benefits of Pre-checkout Folio Generation

Allows for early identification of discrepancies, enabling staff to address issues proactively and improving overall guest satisfaction during the checkout process.