Management and Service Operations Quiz

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What is the primary function of management?

Planning (correct)

Organizing

Leading

Controlling

What is the primary goal of service operations management?

To provide the highest quality product

To minimize the use of resources

To maximize customer satisfaction (correct)

To increase profits

What is the primary goal of service operations management?

To provide the highest quality product

To minimize the use of resources

To maximize customer satisfaction (correct)

To increase profits

True or false: Controlling ensures that the quality, efficiency, and reliability of work are met.

True Signup and view all the answers

True or false: Organizing involves establishing SOPs and delegating tasks to the right people.

True Signup and view all the answers

What is Service Operations management?

A component of a business activity concerned with providing customer satisfaction Signup and view all the answers

What is the primary purpose of setting internal standard operating procedures (SOP)?

To provide guidance and direction Signup and view all the answers

What is the primary purpose of setting internal standard operating procedures (SOP)?

To provide guidance and direction Signup and view all the answers

True or false: Service Operations management is concerned with providing costumers with services that meet their satisfaction.

True Signup and view all the answers

What is the main function of the controlling management function?

To monitor progress and quality Signup and view all the answers

What is the main function of the controlling management function?

To monitor progress and quality Signup and view all the answers

What is an example of a management skill that provides strong sense of direction and leadership?

Providing praise and appreciation to employees Signup and view all the answers

Management and Service Operations Quiz

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Questions and Answers

What is the primary function of management?

What is the primary goal of service operations management?

What is the primary goal of service operations management?

True or false: Controlling ensures that the quality, efficiency, and reliability of work are met.

True or false: Organizing involves establishing SOPs and delegating tasks to the right people.

What is Service Operations management?

What is the primary purpose of setting internal standard operating procedures (SOP)?

What is the primary purpose of setting internal standard operating procedures (SOP)?

True or false: Service Operations management is concerned with providing costumers with services that meet their satisfaction.

What is the main function of the controlling management function?

What is the main function of the controlling management function?

What is an example of a management skill that provides strong sense of direction and leadership?

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