Podcast
Questions and Answers
What is the primary function of management?
What is the primary function of management?
- Planning (correct)
- Organizing
- Leading
- Controlling
What is the primary goal of service operations management?
What is the primary goal of service operations management?
- To provide the highest quality product
- To minimize the use of resources
- To maximize customer satisfaction (correct)
- To increase profits
What is the primary goal of service operations management?
What is the primary goal of service operations management?
- To provide the highest quality product
- To minimize the use of resources
- To maximize customer satisfaction (correct)
- To increase profits
True or false: Controlling ensures that the quality, efficiency, and reliability of work are met.
True or false: Controlling ensures that the quality, efficiency, and reliability of work are met.
True or false: Organizing involves establishing SOPs and delegating tasks to the right people.
True or false: Organizing involves establishing SOPs and delegating tasks to the right people.
What is Service Operations management?
What is Service Operations management?
What is the primary purpose of setting internal standard operating procedures (SOP)?
What is the primary purpose of setting internal standard operating procedures (SOP)?
What is the primary purpose of setting internal standard operating procedures (SOP)?
What is the primary purpose of setting internal standard operating procedures (SOP)?
True or false: Service Operations management is concerned with providing costumers with services that meet their satisfaction.
True or false: Service Operations management is concerned with providing costumers with services that meet their satisfaction.
What is the main function of the controlling management function?
What is the main function of the controlling management function?
What is the main function of the controlling management function?
What is the main function of the controlling management function?
What is an example of a management skill that provides strong sense of direction and leadership?
What is an example of a management skill that provides strong sense of direction and leadership?
