Office Property Management Chapter 11

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Questions and Answers

Match the following lease terms with their descriptions:

Escalation clause = Allows for periodic rent increases to offset inflation R/U ratio = Ratio of rentable area to usable area Tenant improvement allowance = Amount per square foot the owner pays for build-out Shell space = Space awaiting a tenant's improvements

Match the following types of office space with their characteristics:

Turnkey condition = Space that is fully improved and ready for occupancy Build-out = Finishing office space to a tenant's specifications Uniform finish quality = Specification for finish quality throughout the building Work letter = Tenant's specifications for improvements to the leased space

Match the following responsibilities of landlords with their examples:

Utility services = Stating which services the landlord will provide Common area terms = Outlining usage terms for shared facilities Security personnel = Help keep tenants and possessions safe from crime Lease terms = Specifying the duration of the lease

Match the following reasons for retaining tenants with their explanations:

<p>Good relationships = Maintain positive interactions with tenants Market rate renewals = Renew leases at current market rates Offering concessions = Provide incentives during lease negotiations Tenant selection = Choosing the right tenant for long-term leases</p> Signup and view all the answers

Match the following terms with their definitions in property management:

<p>Janitorial services = Cleaning services provided to maintain shared areas Security guards = Personnel tasked with maintaining safety in buildings Office lease = Contract defining rental agreements for office spaces Vacancy rate = Percentage of unoccupied office spaces in a building</p> Signup and view all the answers

Match the following building features with their descriptions:

<p>Functional obsolescence = Inadequate electrical and telecommunications infrastructure Small buildings = Little in common areas, requiring tenant janitorial services Office park = Low-rise buildings in a suburban setting Tenant improvement allowance = Landlord's contribution limit for build-out expenses</p> Signup and view all the answers

Match the following terms with their meanings:

<p>Comparable property = Used in market analysis but excluded from rent roll Security firm = Provide periodic patrols instead of on-site staff Heating and air conditioning services = Required during business hours for comfort Income/Expense IQ = Digital information platform by IREM</p> Signup and view all the answers

Match the following concepts with their applications:

<p>Market analysis = Involves rent comparison of similar properties Long-term revenue improvements = Considered in analysis of alternatives Service professionals = Targeted by buildings near growing suburbs Janitorial services requirement = Common in small buildings</p> Signup and view all the answers

Match the following assessments with their areas of focus:

<p>Building analysis = Evaluates functional obsolescence Tenant build-out specifications = Outlined in the work letter Management plan = Includes comparable property's rent Security staff = Not typically available around-the-clock</p> Signup and view all the answers

Match the following entities with their roles:

<p>Institute for Real Estate Management = Maintains Income/Expense IQ Tenants = May need to provide janitorial services Security firm = Conducts periodic patrols of properties Landlords = Set limits on tenant improvement allowances</p> Signup and view all the answers

Flashcards

Tenant improvement allowance

The amount per square foot that the owner will pay towards a tenant's improvements to the office space.

Lease Agreement

An agreement between the landlord and tenant that outlines the terms of the lease, including rent, responsibilities, and other related agreements.

R/U Ratio

The ratio of rentable area to usable area in an office building, used to determine the loss factor.

Escalation Clause

A clause in a lease that allows for periodic rent increases to offset inflation.

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Build-out

The process of finishing office space to the specifications of a tenant, making it ready for use.

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Rent Roll vs. Market Analysis

A property management plan may include a market analysis to determine comparable rents for similar properties, but the rent roll only contains the actual rents being paid for the current tenants.

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Tenant Improvement Allowance vs. Work Letter

The amount a landlord will contribute to a tenant's build-out costs (renovations) is capped by the "tenant improvement allowance". The "work letter" details the tenant's specific needs and how those renovations will be done.

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Security in Suburban Office Parks

A building in a suburban office park may not have 24/7 security, relying instead on a security company for periodic patrols, especially for parking lots.

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Functional Obsolescence

Functional obsolescence occurs when a building's essential systems, such as electrical wiring or telecommunications, are outdated and inadequate, negatively affecting its value and function.

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Analyzing Alternatives

Analyzing alternatives involves considering whether upfront investments in improving the building will lead to long-term benefits like increased revenue.

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Study Notes

Learning Objectives

  • Students will be able to discuss locations of common office properties
  • Students will be able to compare different classifications of office property using BOMA's standards
  • Students will be able to explain a property manager's considerations when analyzing a property during management planning
  • Students will be able to identify types of advertising suited for office property marketing
  • Students will be able to explain how a tenant's space and service needs affect tenant selection
  • Students will be able to define build-out, shell space, turnkey condition, tenant improvement allowance, and work letter
  • Students will be able to discuss the security and maintenance needs for office property
  • Students will be able to contrast an office rent roll report with a residential rent roll report

Suggested Lesson Plan

  • Students should review the previous chapter on residential property management using Exercise 11.1
  • Review Chapter 11, "Managing Office Property," including learning objectives

Types of Office Properties

  • Location:
    • Historically, office space was centralized in city centers (CBDs)
    • Rise of automobiles and freeways led to growth in suburban areas and office parks
    • Mixed-use developments (retail on ground floor, offices above) are common in cities
  • Ownership:
    • Small to medium office buildings in suburbs are often owned by individuals or small businesses
    • Large multi-story buildings are often owned by investment syndicates
    • Office condominiums allow individual ownership of units with shared areas
  • Classification (BOMA):
    • Class A: Most desirable, prestigious, high rents, in the top tier of office buildings
    • Class B: Compete for a range of users, average rents
    • Class C: Below-average rents, functional space, older buildings, may have obsolete amenities

Management Planning

  • Regional Analysis:
    • Market of office space
    • Employment rates in the area
    • Technological advancements may affect office needs
  • Neighborhood Analysis:
    • Location of utilities
    • Proximity to public transportation
  • Property Analysis:
    • Inspect the site and building
    • Evaluate building maintenance

Marketing Office Space

  • Media Types:
    • Internet (websites, virtual tours)
    • Print media
    • Public relations
    • Rental centers

Leasing Office Space

  • Tenant Selection:
    • Consider individual tenant needs (space and services)
    • Balance tenant mix within the building
  • Lease Provisions:
    • Rent (negotiated, rent escalation clause, base rent, percentage rent)
    • Build-out (shell space, tenant improvement allowance, turnkey condition, work letter)
    • Utilities
    • Lease term (length of agreement)

Operations and Reporting:

  • Security:
    • Security guards
    • Alarm systems
    • Surveillance cameras
  • Maintenance:
    • Janitorial and/or other service personnel
    • Building maintenance based on the buildings size
  • Tenant Relations:
    • Communicating with tenants
    • Promptly respond to tenant requests and complaints
  • Reports to Owner:
    • Rent roll (list of past due/ current rental payments)
    • Delinquency Reports (identify delinquent tenants; identify overdue pass-through costs)

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