Podcast
Questions and Answers
For any type of exception, you should refer back to your TL/TLA.
For any type of exception, you should refer back to your TL/TLA.
False
Suppose your team includes a TL and a TLA, number of recipients in the To and Cc for the working hours email: ___ ___
Suppose your team includes a TL and a TLA, number of recipients in the To and Cc for the working hours email: ___ ___
1 2
If you witnessed a violation in the shift, what should you do? (Select all that apply)
If you witnessed a violation in the shift, what should you do? (Select all that apply)
It is allowed to bring your sister/brother to the office after working hours.
It is allowed to bring your sister/brother to the office after working hours.
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In case of a personal argument with anyone from the company, I should contact my TL/TLA directly.
In case of a personal argument with anyone from the company, I should contact my TL/TLA directly.
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In the shift leader form the scheduled time is always ahead of the arrival time.
In the shift leader form the scheduled time is always ahead of the arrival time.
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You could refer directly to the schedule TL if you wanted to switch your shift.
You could refer directly to the schedule TL if you wanted to switch your shift.
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One of the below is allowed at the office: (Select one)
One of the below is allowed at the office: (Select one)
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Shift feedback email recipients:
Shift feedback email recipients:
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Suppose you are a challenge team member, number of recipients in the availability email:
Suppose you are a challenge team member, number of recipients in the availability email:
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Number of operation teams:
Number of operation teams:
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If your supervisor in an internal support shift asked you to work one extra hour you should accept and tell your TL/TLA.
If your supervisor in an internal support shift asked you to work one extra hour you should accept and tell your TL/TLA.
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When arriving at the assembly point you should send a live location for a period of:
When arriving at the assembly point you should send a live location for a period of:
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Receiving HR Warning as a first action is possible.
Receiving HR Warning as a first action is possible.
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You should check the announcement group and your email every:
You should check the announcement group and your email every:
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Resignation email recipients:
Resignation email recipients:
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You can contact the IT to reset your email password from any number.
You can contact the IT to reset your email password from any number.
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You are not allowed to forward the sales offers from your work email to your personal email.
You are not allowed to forward the sales offers from your work email to your personal email.
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Study Notes
Exception Handling
- In case of an exception, you should not refer back to your TL/TLA.
Communication
- For the working hours email, there should be 1 recipient in the To and 2 recipients in the Cc.
Shift Violations
- If you witness a violation in the shift, you should inform your TL/TLA, the HR TL, and the shift leader.
Office Rules
- It is not allowed to bring your sister/brother to the office after working hours.
- Personal arguments with anyone from the company should not be discussed directly with your TL/TLA.
- In the shift leader form, the scheduled time is not always ahead of the arrival time.
- You cannot refer directly to the schedule TL if you want to switch your shift.
- Light blue jeans are allowed to be worn at the office.
Email Recipients
- Shift feedback email recipients are To: Adel Cc: Your TL.
- For challenge team members, the availability email should have 1 recipient in the To and 2 recipients in the Cc.
Operations
- There are 4 operation teams.
Work Requests
- If your supervisor in an internal support shift asks you to work one extra hour, you do not have to accept and tell your TL/TLA.
Assembly Point
- When arriving at the assembly point, you should send a live location for 15 minutes.
HR Warnings
- Receiving an HR Warning as a first action is possible.
Communication Frequency
- You should check the announcement group and your email every 15 minutes.
Resignation
- Resignation email recipients are To: Adel Basyouni Cc: HR TL, Your TL/TLA.
IT Support
- You cannot contact the IT to reset your email password from any number.
Email Forwarding
- You are not allowed to forward the sales offers from your work email to your personal email.
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Description
Test your knowledge of office policies and code of conduct, including exceptions, reporting violations, and general rules.
