Questions and Answers
For any type of exception, you should refer back to your TL/TLA.
False
Suppose your team includes a TL and a TLA, number of recipients in the To and Cc for the working hours email: ___ ___
1 2
If you witnessed a violation in the shift, what should you do? (Select all that apply)
It is allowed to bring your sister/brother to the office after working hours.
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In case of a personal argument with anyone from the company, I should contact my TL/TLA directly.
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In the shift leader form the scheduled time is always ahead of the arrival time.
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You could refer directly to the schedule TL if you wanted to switch your shift.
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One of the below is allowed at the office: (Select one)
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Shift feedback email recipients:
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Suppose you are a challenge team member, number of recipients in the availability email:
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Number of operation teams:
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If your supervisor in an internal support shift asked you to work one extra hour you should accept and tell your TL/TLA.
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When arriving at the assembly point you should send a live location for a period of:
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Receiving HR Warning as a first action is possible.
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You should check the announcement group and your email every:
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Resignation email recipients:
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You can contact the IT to reset your email password from any number.
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You are not allowed to forward the sales offers from your work email to your personal email.
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Study Notes
Exception Handling
- In case of an exception, you should not refer back to your TL/TLA.
Communication
- For the working hours email, there should be 1 recipient in the To and 2 recipients in the Cc.
Shift Violations
- If you witness a violation in the shift, you should inform your TL/TLA, the HR TL, and the shift leader.
Office Rules
- It is not allowed to bring your sister/brother to the office after working hours.
- Personal arguments with anyone from the company should not be discussed directly with your TL/TLA.
- In the shift leader form, the scheduled time is not always ahead of the arrival time.
- You cannot refer directly to the schedule TL if you want to switch your shift.
- Light blue jeans are allowed to be worn at the office.
Email Recipients
- Shift feedback email recipients are To: Adel Cc: Your TL.
- For challenge team members, the availability email should have 1 recipient in the To and 2 recipients in the Cc.
Operations
- There are 4 operation teams.
Work Requests
- If your supervisor in an internal support shift asks you to work one extra hour, you do not have to accept and tell your TL/TLA.
Assembly Point
- When arriving at the assembly point, you should send a live location for 15 minutes.
HR Warnings
- Receiving an HR Warning as a first action is possible.
Communication Frequency
- You should check the announcement group and your email every 15 minutes.
Resignation
- Resignation email recipients are To: Adel Basyouni Cc: HR TL, Your TL/TLA.
IT Support
- You cannot contact the IT to reset your email password from any number.
Email Forwarding
- You are not allowed to forward the sales offers from your work email to your personal email.
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Description
Test your knowledge of office policies and code of conduct, including exceptions, reporting violations, and general rules.
