Podcast
Questions and Answers
What is a key strategy for refusing a request effectively?
What is a key strategy for refusing a request effectively?
Decide for yourself and express your refusal firmly.
How can anger be expressed appropriately in a conversation?
How can anger be expressed appropriately in a conversation?
Use 'I' statements to express feelings firmly without criticizing others.
What are two important traits for maintaining excellent moral in conversations?
What are two important traits for maintaining excellent moral in conversations?
Courteousness and self-discipline.
What should you do when you need to leave a conversation?
What should you do when you need to leave a conversation?
What is an important skill for being a good listener?
What is an important skill for being a good listener?
What should be avoided when sitting properly in a chair?
What should be avoided when sitting properly in a chair?
What is the correct posture when standing?
What is the correct posture when standing?
What is a key technique for going up and down stairs safely?
What is a key technique for going up and down stairs safely?
What is the proper etiquette for getting in and out of a car?
What is the proper etiquette for getting in and out of a car?
How should one behave at the dining table during a meal?
How should one behave at the dining table during a meal?
What should you do if your napkin falls on the floor during a meal?
What should you do if your napkin falls on the floor during a meal?
What is a common mistake when dining with clients?
What is a common mistake when dining with clients?
In a buffet situation, how should food be served?
In a buffet situation, how should food be served?
What is one essential rule regarding queueing at a buffet?
What is one essential rule regarding queueing at a buffet?
What is etiquette?
What is etiquette?
List two do's for helping a new employee in the office.
List two do's for helping a new employee in the office.
What should you avoid when meeting someone in the office?
What should you avoid when meeting someone in the office?
What are the expectations for behavior while in office lines?
What are the expectations for behavior while in office lines?
How should you introduce yourself to someone new?
How should you introduce yourself to someone new?
What should be avoided when making introductions?
What should be avoided when making introductions?
What is one recommended topic for conversation?
What is one recommended topic for conversation?
What is an essential rule during conversations?
What is an essential rule during conversations?
What should you do if you have to say no?
What should you do if you have to say no?
What is a key component of effective listening?
What is a key component of effective listening?
How should personal matters be handled in conversation?
How should personal matters be handled in conversation?
What should be your demeanor when conversing with others?
What should be your demeanor when conversing with others?
What kind of questions should be avoided in introductions?
What kind of questions should be avoided in introductions?
What is one way to convey your opinion effectively?
What is one way to convey your opinion effectively?
What is expected when meeting someone important?
What is expected when meeting someone important?
What is an important aspect of greeting co-workers in the office?
What is an important aspect of greeting co-workers in the office?
Which of the following should be avoided when helping a new employee?
Which of the following should be avoided when helping a new employee?
What should be avoided to ensure proper refreshment etiquette?
What should be avoided to ensure proper refreshment etiquette?
How should introductions be handled in a business context?
How should introductions be handled in a business context?
What is a guideline for avoiding faux pas during introductions?
What is a guideline for avoiding faux pas during introductions?
When interacting socially in a business environment, what should be prioritized?
When interacting socially in a business environment, what should be prioritized?
What is one of the recommended topics in a conversation?
What is one of the recommended topics in a conversation?
Which of the following is a guideline for maintaining proper conversation etiquette?
Which of the following is a guideline for maintaining proper conversation etiquette?
What is a guideline regarding table manners during business meals?
What is a guideline regarding table manners during business meals?
What should be done when someone is talking?
What should be done when someone is talking?
What is a key component of proper etiquette in introductions?
What is a key component of proper etiquette in introductions?
During a business function, what is an essential practice?
During a business function, what is an essential practice?
Which behavior is encouraged while waiting in office lines?
Which behavior is encouraged while waiting in office lines?
What should you avoid talking about to maintain a respectful atmosphere during conversations?
What should you avoid talking about to maintain a respectful atmosphere during conversations?
What is the appropriate action to take if you need to excuse yourself from a conversation?
What is the appropriate action to take if you need to excuse yourself from a conversation?
Which of the following best describes how to express dissatisfaction in a conversation?
Which of the following best describes how to express dissatisfaction in a conversation?
What is a crucial behavior to maintain excellent moral during conversations?
What is a crucial behavior to maintain excellent moral during conversations?
How can one effectively listen during a conversation?
How can one effectively listen during a conversation?
What should you avoid doing with your legs while sitting in a chair?
What should you avoid doing with your legs while sitting in a chair?
When standing up from a chair, what is the correct posture?
When standing up from a chair, what is the correct posture?
What is a recommended approach when climbing stairs?
What is a recommended approach when climbing stairs?
What should be your primary action when getting into a car?
What should be your primary action when getting into a car?
Which behavior should be avoided during a meal at the dining table?
Which behavior should be avoided during a meal at the dining table?
What is the proper action to take if your napkin falls to the floor during a meal?
What is the proper action to take if your napkin falls to the floor during a meal?
What is a frequent mistake made during business dining?
What is a frequent mistake made during business dining?
When attending a buffet, what should you do regarding the order of serving?
When attending a buffet, what should you do regarding the order of serving?
Which etiquette rule is vital when at a buffet function?
Which etiquette rule is vital when at a buffet function?
What is the primary purpose of decision-making skills?
What is the primary purpose of decision-making skills?
Which type of thinking skill focuses on generating new ideas?
Which type of thinking skill focuses on generating new ideas?
What does analytical thinking primarily involve?
What does analytical thinking primarily involve?
Which of the following is not a recognized thinking skill?
Which of the following is not a recognized thinking skill?
In which context are decision-making skills least likely utilized?
In which context are decision-making skills least likely utilized?
What is the primary focus of analytical thinking?
What is the primary focus of analytical thinking?
Which technique is NOT one of the three common note-taking methods studied by Tony Buzan?
Which technique is NOT one of the three common note-taking methods studied by Tony Buzan?
How is mind mapping described in terms of its connection to thoughts and ideas?
How is mind mapping described in terms of its connection to thoughts and ideas?
What is the recommended layout for starting a mind map?
What is the recommended layout for starting a mind map?
Which of the following is an advantage of mind mapping?
Which of the following is an advantage of mind mapping?
In what contexts can mind mapping be effectively utilized?
In what contexts can mind mapping be effectively utilized?
What type of thinking is associated with mind mapping as researched by Tony Buzan?
What type of thinking is associated with mind mapping as researched by Tony Buzan?
What percentage of words can be eliminated when using mind mapping effectively?
What percentage of words can be eliminated when using mind mapping effectively?
Which profession is associated with strong interpersonal intelligence?
Which profession is associated with strong interpersonal intelligence?
What other profession might a person with logical-mathematical intelligence pursue?
What other profession might a person with logical-mathematical intelligence pursue?
Which of the following best exemplifies spatial intelligence?
Which of the following best exemplifies spatial intelligence?
Which of the following is a characteristic of intrapersonal intelligence?
Which of the following is a characteristic of intrapersonal intelligence?
Which profession aligns with musical intelligence?
Which profession aligns with musical intelligence?
Which skill is most closely related to bodily-kinesthetic intelligence?
Which skill is most closely related to bodily-kinesthetic intelligence?
What is a trait of naturalist intelligence?
What is a trait of naturalist intelligence?
Which of the following careers would likely not be associated with interpersonal intelligence?
Which of the following careers would likely not be associated with interpersonal intelligence?
What is a recommended way to enhance the visual appeal of a mind map?
What is a recommended way to enhance the visual appeal of a mind map?
Which feature is NOT typically a benefit of using computer software to create mind maps?
Which feature is NOT typically a benefit of using computer software to create mind maps?
Which side of the brain is primarily associated with logic and sequence during mind mapping?
Which side of the brain is primarily associated with logic and sequence during mind mapping?
What can aid in memory retention when using mind mapping techniques?
What can aid in memory retention when using mind mapping techniques?
Which of the following best describes the efficiency of learning through mind mapping?
Which of the following best describes the efficiency of learning through mind mapping?
Which of Gardner’s multiple intelligences relates to sensitivity to language and meanings?
Which of Gardner’s multiple intelligences relates to sensitivity to language and meanings?
How can arrow connections in a mind map enhance its function?
How can arrow connections in a mind map enhance its function?
What role does creativity play in the process of mind mapping?
What role does creativity play in the process of mind mapping?
In mind mapping, which aspect of the right brain is utilized?
In mind mapping, which aspect of the right brain is utilized?
What is a unique outcome of effectively applying mind mapping techniques?
What is a unique outcome of effectively applying mind mapping techniques?
What is the first step in making a good decision?
What is the first step in making a good decision?
Which of the following is an essential aspect of gathering information for decision making?
Which of the following is an essential aspect of gathering information for decision making?
What is one of the aims of creative thinking?
What is one of the aims of creative thinking?
What should be done after stating the problem in problem-solving?
What should be done after stating the problem in problem-solving?
What is a key contributor to effective critical thinking?
What is a key contributor to effective critical thinking?
Which practice is advised when considering alternatives in decision making?
Which practice is advised when considering alternatives in decision making?
Which of the following statements is incorrect regarding the problem-solving process?
Which of the following statements is incorrect regarding the problem-solving process?
What does effective comparison of alternatives involve?
What does effective comparison of alternatives involve?
Which of the following is a reason why decisions might be delayed?
Which of the following is a reason why decisions might be delayed?
What is a constructive approach to generating new ideas in creative thinking?
What is a constructive approach to generating new ideas in creative thinking?
How can one determine if information from a speaker is reliable?
How can one determine if information from a speaker is reliable?
What should be the outcome after choosing a solution in problem-solving?
What should be the outcome after choosing a solution in problem-solving?
Which of the following is NOT a step in the process of making a good decision?
Which of the following is NOT a step in the process of making a good decision?
What is a challenge in creative thinking?
What is a challenge in creative thinking?
Which traditional Indian costume is commonly worn by women?
Which traditional Indian costume is commonly worn by women?
What gesture is commonly used by Indians when greeting each other?
What gesture is commonly used by Indians when greeting each other?
What is the primary reason for using a banana leaf during an Indian festive meal?
What is the primary reason for using a banana leaf during an Indian festive meal?
In which situation do Chinese individuals typically kneel?
In which situation do Chinese individuals typically kneel?
What is the proper hand to use while eating with fingers according to Malay and Indian traditions?
What is the proper hand to use while eating with fingers according to Malay and Indian traditions?
What should a guest do when entering a non-Malay home, according to the customs described?
What should a guest do when entering a non-Malay home, according to the customs described?
Which of the following is NOT a traditional Indian costume mentioned?
Which of the following is NOT a traditional Indian costume mentioned?
Which of the following describes the appropriate way to eat rice with fingers in traditional Indian customs?
Which of the following describes the appropriate way to eat rice with fingers in traditional Indian customs?
Which festival marks the end of Ramadan?
Which festival marks the end of Ramadan?
What is celebrated during the Chinese New Year?
What is celebrated during the Chinese New Year?
Which festival is known as the Festival of Lights?
Which festival is known as the Festival of Lights?
What is a customary gift during Hari Raya Puasa?
What is a customary gift during Hari Raya Puasa?
What is the significance of Nuzul Al-Quran?
What is the significance of Nuzul Al-Quran?
Which festival do Chinese families visit the tombs of their ancestors?
Which festival do Chinese families visit the tombs of their ancestors?
Which Malay tradition involves taking off shoes before entering a home?
Which Malay tradition involves taking off shoes before entering a home?
Which of the following practices is NOT appropriate in Malay tradition?
Which of the following practices is NOT appropriate in Malay tradition?
What signifies the Malay greeting gesture known as 'salam'?
What signifies the Malay greeting gesture known as 'salam'?
Which of the following is a festival associated with Sikhism?
Which of the following is a festival associated with Sikhism?
When do Malays typically not open gifts?
When do Malays typically not open gifts?
Which festival celebrates the resurrection of Jesus Christ?
Which festival celebrates the resurrection of Jesus Christ?
What tradition should foreigners follow when visiting a Malay home?
What tradition should foreigners follow when visiting a Malay home?
Which festival signifies the annual reunion dinner for Chinese families?
Which festival signifies the annual reunion dinner for Chinese families?
What is the purpose of the confinement period for a Malay mother after giving birth?
What is the purpose of the confinement period for a Malay mother after giving birth?
During which day do Chinese families celebrate the Full Moon after a child's birth?
During which day do Chinese families celebrate the Full Moon after a child's birth?
What is a common aspect of Chinese marriage customs?
What is a common aspect of Chinese marriage customs?
What color do families typically wear during an Indian funeral to signify mourning?
What color do families typically wear during an Indian funeral to signify mourning?
What should you avoid when using chopsticks according to Chinese etiquette?
What should you avoid when using chopsticks according to Chinese etiquette?
What is one of the ceremonies performed during the Malay marriage custom?
What is one of the ceremonies performed during the Malay marriage custom?
What ceremony marks the end of the first month of confinement for Indian mothers?
What ceremony marks the end of the first month of confinement for Indian mothers?
What is one of the DO’s rules when using chopsticks?
What is one of the DO’s rules when using chopsticks?
How long is the typical mourning period in Malay funerals?
How long is the typical mourning period in Malay funerals?
What is an essential part of the Chinese funeral tradition regarding the coffin?
What is an essential part of the Chinese funeral tradition regarding the coffin?
What is a unique custom regarding the naming of a Chinese child following birth?
What is a unique custom regarding the naming of a Chinese child following birth?
What is expected to be done during the 7th day mourning prayer after a Malay funeral?
What is expected to be done during the 7th day mourning prayer after a Malay funeral?
Why do families in India desire sons over daughters, according to traditional customs?
Why do families in India desire sons over daughters, according to traditional customs?
What should you do before starting an exercise routine if you are a 36-year-old male who has not been exercising regularly?
What should you do before starting an exercise routine if you are a 36-year-old male who has not been exercising regularly?
Which of the following is a recommended duration for aerobic exercise?
Which of the following is a recommended duration for aerobic exercise?
What is the purpose of warm-ups before exercising?
What is the purpose of warm-ups before exercising?
When is it advised to avoid exercising?
When is it advised to avoid exercising?
Which of the following activities is classified as aerobic exercise?
Which of the following activities is classified as aerobic exercise?
What is the primary purpose of a cool-down exercise?
What is the primary purpose of a cool-down exercise?
Which class of nutrients is primarily responsible for providing energy for the body?
Which class of nutrients is primarily responsible for providing energy for the body?
What type of carbohydrate passes through the body undigested?
What type of carbohydrate passes through the body undigested?
How do social events influence wellness components?
How do social events influence wellness components?
Which nutrient is essential for nourishing cells?
Which nutrient is essential for nourishing cells?
What is a primary function of starches in the body?
What is a primary function of starches in the body?
Which type of fat is typically solid at room temperature?
Which type of fat is typically solid at room temperature?
What distinguishes complete proteins from incomplete proteins?
What distinguishes complete proteins from incomplete proteins?
Which vitamin category is characterized by being easily eliminated from the body?
Which vitamin category is characterized by being easily eliminated from the body?
What is a major function of dietary fat in the body?
What is a major function of dietary fat in the body?
Which of these sources is considered an example of a polyunsaturated fat?
Which of these sources is considered an example of a polyunsaturated fat?
How many different amino acids are essential for protein synthesis?
How many different amino acids are essential for protein synthesis?
Which nutrient is primarily responsible for growth, repair, and maintenance of body cells?
Which nutrient is primarily responsible for growth, repair, and maintenance of body cells?
What is one reason for the high fat content in fast food?
What is one reason for the high fat content in fast food?
What does a healthy Body Mass Index (BMI) range for adults indicate?
What does a healthy Body Mass Index (BMI) range for adults indicate?
Which dietary choice is recommended for maintaining health?
Which dietary choice is recommended for maintaining health?
Excess consumption of alcoholic beverages can lead to which of the following health issues?
Excess consumption of alcoholic beverages can lead to which of the following health issues?
What is the primary function of reading food labels?
What is the primary function of reading food labels?
What calculation is used to assess body fat risk in adults?
What calculation is used to assess body fat risk in adults?
Which of the following is NOT suggested in a healthy diet?
Which of the following is NOT suggested in a healthy diet?
What is one way to control weight effectively?
What is one way to control weight effectively?
Which vitamin is typically stored in body fat and can lead to toxicity when in excess?
Which vitamin is typically stored in body fat and can lead to toxicity when in excess?
What is the primary function of calcium in the body?
What is the primary function of calcium in the body?
How many glasses of water do adults require daily for optimal hydration?
How many glasses of water do adults require daily for optimal hydration?
Which food group should be increased according to dietary guidelines?
Which food group should be increased according to dietary guidelines?
Which mineral is necessary for the formation of hemoglobin in red blood cells?
Which mineral is necessary for the formation of hemoglobin in red blood cells?
What are trace minerals required for the body?
What are trace minerals required for the body?
What does the Food Guide Pyramid help with?
What does the Food Guide Pyramid help with?
What is the recommended total fat intake percentage according to dietary guidelines?
What is the recommended total fat intake percentage according to dietary guidelines?
Which of the following is considered a major mineral?
Which of the following is considered a major mineral?
What is a low-fat dietary practice according to recommendations?
What is a low-fat dietary practice according to recommendations?
What is advised concerning sugar usage in diets?
What is advised concerning sugar usage in diets?
What is the consequence of excessive sodium intake?
What is the consequence of excessive sodium intake?
Which of the following is a key characteristic of fast food?
Which of the following is a key characteristic of fast food?
What is the main role of water in the body?
What is the main role of water in the body?
What is an inappropriate action when sitting at a dining table?
What is an inappropriate action when sitting at a dining table?
What should you do when transitioning from sitting to standing?
What should you do when transitioning from sitting to standing?
Which behavior is recommended when leaving a conversation?
Which behavior is recommended when leaving a conversation?
When expressing anger, one should avoid:
When expressing anger, one should avoid:
In a buffet style function, what should you do if the host has not initiated eating?
In a buffet style function, what should you do if the host has not initiated eating?
What should be done if your napkin falls on the ground during a meal?
What should be done if your napkin falls on the ground during a meal?
What is a recommended practice when getting in and out of a car?
What is a recommended practice when getting in and out of a car?
What should not be done when interacting with others in a conversation?
What should not be done when interacting with others in a conversation?
What is advisable to avoid while sitting at a table?
What is advisable to avoid while sitting at a table?
To ensure good social interaction, one should:
To ensure good social interaction, one should:
When climbing upstairs, which of the following is correct?
When climbing upstairs, which of the following is correct?
What is important to keep in mind while listening to another party?
What is important to keep in mind while listening to another party?
What should be avoided during a business dinner?
What should be avoided during a business dinner?
Which action is not appropriate when attending a buffet function?
Which action is not appropriate when attending a buffet function?
What should you do to make a proper introduction?
What should you do to make a proper introduction?
Which behavior is considered inappropriate when helping a new employee?
Which behavior is considered inappropriate when helping a new employee?
What is a key aspect of dining etiquette during business meals?
What is a key aspect of dining etiquette during business meals?
When in an office line, what is the proper behavior?
When in an office line, what is the proper behavior?
Which of the following is NOT a guideline during social interactions?
Which of the following is NOT a guideline during social interactions?
What is something to avoid when making introductions?
What is something to avoid when making introductions?
What is an essential rule to follow when conversing with others?
What is an essential rule to follow when conversing with others?
During business functions, which behavior should be encouraged?
During business functions, which behavior should be encouraged?
What is one topic that should be avoided in conversations to maintain respect?
What is one topic that should be avoided in conversations to maintain respect?
What should you do if you need to express your opinion in a conversation?
What should you do if you need to express your opinion in a conversation?
When waiting in office lines, what should be observed?
When waiting in office lines, what should be observed?
What is advisable when engaging in conversations?
What is advisable when engaging in conversations?
Which behavior is important when socializing in a business context?
Which behavior is important when socializing in a business context?
What is a suitable practice during the introduction of a younger person to an older person?
What is a suitable practice during the introduction of a younger person to an older person?
It is acceptable to bend over too low when standing up from a chair.
It is acceptable to bend over too low when standing up from a chair.
A good listener should listen with both ears and emotions.
A good listener should listen with both ears and emotions.
When getting in and out of a car, you should leave both legs out of the car before bringing your body out.
When getting in and out of a car, you should leave both legs out of the car before bringing your body out.
Table etiquette suggests speaking with your mouth full to express your opinion clearly.
Table etiquette suggests speaking with your mouth full to express your opinion clearly.
During a buffet, it is polite to let a guest of honor take their food first.
During a buffet, it is polite to let a guest of honor take their food first.
Both hands should be kept on your lap while sitting at the table.
Both hands should be kept on your lap while sitting at the table.
It is advisable to accuse someone during a conversation to express dissatisfaction.
It is advisable to accuse someone during a conversation to express dissatisfaction.
When climbing stairs, you should place your left foot first followed by your right foot.
When climbing stairs, you should place your left foot first followed by your right foot.
The napkin should be placed on the lap once all guests are seated at the table.
The napkin should be placed on the lap once all guests are seated at the table.
It is polite to rush in line to ensure you get your favorite food at a buffet.
It is polite to rush in line to ensure you get your favorite food at a buffet.
Controlling your emotions is important while expressing anger and dissatisfaction.
Controlling your emotions is important while expressing anger and dissatisfaction.
Etiquette is a code of behaviour that defines expectations for social behaviour within a society.
Etiquette is a code of behaviour that defines expectations for social behaviour within a society.
Both knees should be kept apart for ladies sitting on the floor.
Both knees should be kept apart for ladies sitting on the floor.
It is acceptable to chew ice cubes while dining at a business dinner.
It is acceptable to chew ice cubes while dining at a business dinner.
It's acceptable to use your first name when addressing your supervisor in a professional setting.
It's acceptable to use your first name when addressing your supervisor in a professional setting.
Sitting up straight is considered good posture in a professional setting.
Sitting up straight is considered good posture in a professional setting.
Firmness in a conversation can be shown by using the word 'I'.
Firmness in a conversation can be shown by using the word 'I'.
When introducing someone of equal rank, it is appropriate to introduce the woman first.
When introducing someone of equal rank, it is appropriate to introduce the woman first.
It is polite to ask a new acquaintance about their place of origin during an introduction.
It is polite to ask a new acquaintance about their place of origin during an introduction.
Maintaining eye contact during a conversation can help convey attention and interest.
Maintaining eye contact during a conversation can help convey attention and interest.
During a meal, it is acceptable to stretch your body freely at the table.
During a meal, it is acceptable to stretch your body freely at the table.
It is recommended to begin conversations with topics such as politics and religion.
It is recommended to begin conversations with topics such as politics and religion.
Networking at functions is achieved by speaking only to those you already know.
Networking at functions is achieved by speaking only to those you already know.
It is advised to be overly familiar and friendly when meeting a supervisor for the first time.
It is advised to be overly familiar and friendly when meeting a supervisor for the first time.
An effective handshake should be firm and made while maintaining eye contact.
An effective handshake should be firm and made while maintaining eye contact.
Employees should avoid lining up in an orderly manner when using common facilities in the office.
Employees should avoid lining up in an orderly manner when using common facilities in the office.
When talking to someone, it's important to listen but also avoid talking too long yourself.
When talking to someone, it's important to listen but also avoid talking too long yourself.
When greeting co-workers, one should wish them 'good morning' or 'good night' depending on the time of day.
When greeting co-workers, one should wish them 'good morning' or 'good night' depending on the time of day.
Making jokes during a conversation is always a good strategy to lighten the mood.
Making jokes during a conversation is always a good strategy to lighten the mood.
Individuals over 35 years old who have not exercised regularly do not need to consult a doctor before starting a fitness regimen.
Individuals over 35 years old who have not exercised regularly do not need to consult a doctor before starting a fitness regimen.
Exercising within 2 hours after eating is recommended for optimal physical performance.
Exercising within 2 hours after eating is recommended for optimal physical performance.
Warm-up exercises should last for at least 10 minutes to be effective.
Warm-up exercises should last for at least 10 minutes to be effective.
Choosing an exercise based on your capabilities is discouraged in fitness guidelines.
Choosing an exercise based on your capabilities is discouraged in fitness guidelines.
Aerobic exercises like jogging and swimming are recommended for stimulating the entire body.
Aerobic exercises like jogging and swimming are recommended for stimulating the entire body.
Cool-down exercises are similar to warm-up exercises.
Cool-down exercises are similar to warm-up exercises.
Fats contribute the least to the body's energy needs compared to carbohydrates.
Fats contribute the least to the body's energy needs compared to carbohydrates.
Vitamins are not classified as a major group of nutrients.
Vitamins are not classified as a major group of nutrients.
Fiber can be broken down into sugar molecules by the body.
Fiber can be broken down into sugar molecules by the body.
Eating can be a social event that contributes to emotional wellness.
Eating can be a social event that contributes to emotional wellness.
Cooking foods in frying oil is a reason for low fat in fast food.
Cooking foods in frying oil is a reason for low fat in fast food.
A healthy BMI for adults is considered to be between 18.5 and 22.9.
A healthy BMI for adults is considered to be between 18.5 and 22.9.
Alcoholic beverages offer significant health benefits when consumed moderately.
Alcoholic beverages offer significant health benefits when consumed moderately.
Fast food nutritional value can vary significantly from burger to burger.
Fast food nutritional value can vary significantly from burger to burger.
Excess consumption of alcohol can lead to heart, cancer, and liver diseases.
Excess consumption of alcohol can lead to heart, cancer, and liver diseases.
Eating breakfast quickly can help control weight more effectively than eating it slowly.
Eating breakfast quickly can help control weight more effectively than eating it slowly.
Fiber-rich foods are important for a healthy diet.
Fiber-rich foods are important for a healthy diet.
Revenue from fast food contributes 10 calories per gram of fat.
Revenue from fast food contributes 10 calories per gram of fat.
Vitamin B-Complex is quickly eliminated from the body.
Vitamin B-Complex is quickly eliminated from the body.
Minerals can supply energy to the body.
Minerals can supply energy to the body.
Trace minerals are needed in larger amounts than major minerals.
Trace minerals are needed in larger amounts than major minerals.
Adults require 8 glasses of water a day to maintain hydration.
Adults require 8 glasses of water a day to maintain hydration.
Eating a variety of foods is recommended to ensure nutritional balance.
Eating a variety of foods is recommended to ensure nutritional balance.
Consuming excessive sugar is beneficial for maintaining health.
Consuming excessive sugar is beneficial for maintaining health.
Non-sodium seasonings, such as herbs, can be used to reduce salt intake.
Non-sodium seasonings, such as herbs, can be used to reduce salt intake.
Fast food generally offers a consistent nutritional value.
Fast food generally offers a consistent nutritional value.
Cooking foods in frying oil is considered a healthier option.
Cooking foods in frying oil is considered a healthier option.
High levels of dietary fat can help prevent certain forms of cancer.
High levels of dietary fat can help prevent certain forms of cancer.
Calcium is essential for building strong bones and teeth.
Calcium is essential for building strong bones and teeth.
It is recommended to consume low-fat dairy products and limit egg yolk consumption.
It is recommended to consume low-fat dairy products and limit egg yolk consumption.
Alcoholic beverages provide significant health benefits when consumed excessively.
Alcoholic beverages provide significant health benefits when consumed excessively.
Maintaining a healthy weight requires a balanced intake from all five major food groups.
Maintaining a healthy weight requires a balanced intake from all five major food groups.
All types of fat are solid at room temperature.
All types of fat are solid at room temperature.
Starches primarily provide energy and contain fiber, vitamins, and minerals.
Starches primarily provide energy and contain fiber, vitamins, and minerals.
Complete proteins contain all 22 essential amino acids.
Complete proteins contain all 22 essential amino acids.
Vitamins are inorganic substances that the body needs in trace amounts.
Vitamins are inorganic substances that the body needs in trace amounts.
Taking an excessive amount of fat can lead to serious health problems.
Taking an excessive amount of fat can lead to serious health problems.
Protein helps in the growth and upkeep of body cells and is made up of amino acids.
Protein helps in the growth and upkeep of body cells and is made up of amino acids.
Fructose is primarily found in vegetables and grains.
Fructose is primarily found in vegetables and grains.
Polyunsaturated fats are typically found in animal sources.
Polyunsaturated fats are typically found in animal sources.
Flashcards
Refusing a request effectively
Refusing a request effectively
When you refuse a request, do it clearly, firmly and respectfully.
Expressing anger constructively
Expressing anger constructively
Express your anger clearly and assertively, focusing on 'I' statements.
Excellent moral in conversation
Excellent moral in conversation
A conversation marked by politeness, respect for others, and a willingness to listen and understand.
Ending a conversation politely
Ending a conversation politely
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Tips for good social interaction
Tips for good social interaction
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Being a good listener
Being a good listener
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Etiquette sitting on a chair
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Standing up from a chair gracefully
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Etiquette sitting on the floor
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Standing with proper etiquette
Standing with proper etiquette
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Climbing stairs gracefully
Climbing stairs gracefully
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Going down stairs safely and politely
Going down stairs safely and politely
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Getting in and out of a car politely
Getting in and out of a car politely
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Table etiquette
Table etiquette
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Napkin etiquette
Napkin etiquette
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What is Etiquette?
What is Etiquette?
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Etiquette in the office
Etiquette in the office
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Refreshment Etiquette
Refreshment Etiquette
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Etiquette in Office Lines
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Social Amenities of Secretary
Social Amenities of Secretary
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Rules When Making an Introduction
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Rules in Avoiding Faux Pas during Introduction
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Guidelines in Social Interactions
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Appropriate Manners during Functions
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Principles of Introduction
Principles of Introduction
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Things to Avoid in Introduction
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Etiquette in Introduction
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Handshake Styles
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Tips for Effective Conversation
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Topics to Avoid in a Conversation
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Recommended Topics in a Conversation
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Manners While a Person is Talking
Manners While a Person is Talking
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Procedures in a Conversation
Procedures in a Conversation
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Things to Avoid in a Conversation
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Ways to Conveying Opinion
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How to Say No?
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What are thinking skills?
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What is critical thinking?
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Analytical Thinking
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Mind Mapping
Mind Mapping
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Note Taking Techniques
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Mind Map Central Idea
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Mind Map Main Ideas
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Mind Map Sub-Ideas
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Mind Mapping for Studying
Mind Mapping for Studying
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Advantages of Mind Mapping
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Decision making
Decision making
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Problem-solving
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Critical thinking
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State the question
State the question
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List the goals
List the goals
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List the Alternatives
List the Alternatives
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Gather Some Information
Gather Some Information
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Consider & Compare Alternatives
Consider & Compare Alternatives
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Choose a Solution
Choose a Solution
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State the Problem
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List the Possible Solutions
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Consider & Compare Solutions
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Choose a Solution
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Musical Intelligence
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Spatial Intelligence
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Interpersonal Intelligence
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Logical-Mathematical Intelligence
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Intrapersonal Intelligence
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Naturalistic Intelligence
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What is Mind Mapping?
What is Mind Mapping?
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What is the Central Idea in Mind Mapping?
What is the Central Idea in Mind Mapping?
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What are Main Ideas in Mind Mapping?
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What are Sub-Ideas in Mind Mapping?
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How do you Restructure a Mind Map?
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How do you Highlight Ideas in a Mind Map?
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What are Comments in a Mind Map?
What are Comments in a Mind Map?
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How do you Export a Mind Map?
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How does Sperry's Split-Brain Theory Connect to Mind Mapping?
How does Sperry's Split-Brain Theory Connect to Mind Mapping?
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How does Gardner's Multiple Intelligences Theory Apply to Mind Mapping?
How does Gardner's Multiple Intelligences Theory Apply to Mind Mapping?
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What is Hari Raya Aidilfitri?
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What is Maulidur Rasul?
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What is Wesak?
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What is Chinese New Year?
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Eating with Fingers
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Indian Traditions in Malaysia
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Indian Greeting
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Chinese Spiritual Traditions
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Malay Confinement Period
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Malay Birthday Celebration
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Hantar Tanda in Malay Weddings
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Akad Nikah in Malay Weddings
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Berinai in Malay Weddings
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Bersanding in Malay Weddings
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Malay Mourning Period
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Chinese Birth Celebration
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Chinese Tea Ceremony
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Chinese Coffin Keeping Tradition
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Indian Birth Confinement
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Indian Child Naming Ritual
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Safety Guidelines Before Exercising
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Six Major Classes of Nutrients
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Food Guide Pyramid
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What are Some Key Components of a Healthy Diet?
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How Does the Nutritional Value of Fast Food Vary?
How Does the Nutritional Value of Fast Food Vary?
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What are the Potential Health Risks of Excessive Alcohol Consumption?
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What is Eating with Fingers?
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What is Eating with a Banana Leaf?
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What are Indian Traditions in Malaysia?
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Fat-Soluble Vitamins
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Water-Soluble Vitamins
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Major Minerals
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Water
Water
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Recommendations for a Healthy Diet
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Low-Fat Diet
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Moderating Salt and Sodium Intake
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Moderate Alcohol Consumption
Moderate Alcohol Consumption
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Fast Food Choices
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Eating
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Digestion
Digestion
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Rules to Avoid Faux Pas during Introduction
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Refusing a Request Politely
Refusing a Request Politely
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Going Down Stairs Safely
Going Down Stairs Safely
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What is the role of carbohydrates in the body?
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What is fiber and how does it work in the body?
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Where can you find carbohydrates in food?
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What is the Food Guide Pyramid?
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What are saturated fats?
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Why is fast food often high in fat?
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Minerals
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Study Notes
OBM100 Personality Development - Etiquette
- Etiquette is a code of conduct that outlines expected social behaviours based on societal, class, or group norms.
- Proper business etiquette encompasses: etiquette in the office, including greetings, sitting/standing posture, climbing stairs, getting in/out of a car, table etiquette, dining etiquette, etiquette for new employees (Dos and Don'ts), and daily greetings.
- Daily greetings in the office should include appropriate wishes like "Good morning" or "Good night," depending on the time of day.
- Newcomers should be introduced to co-workers and invited to lunch.
- Schedule periodic conferences. Do not show off or be overly friendly; avoid waiting for others to buy you lunch, and avoid using first names in the workplace.
- Addressing supervisors by titles is important.
- Maintain neatness during refreshment breaks (no cigarette ashes, unwashed dishes).
- Prioritise business during refreshment breaks and do not pause to do personal grooming during coffee breaks.
- Follow office practice for purchasing coffee.
- Employees must line-up and await their turns at office, elevators, or lunchrooms, at drinking fountains, and punching in at the designated time.
- Secretaries are often expected to manage social tasks in addition to official duties, including reserving theatre tickets, contacting ticket agents, and purchasing tickets.
Introduction Etiquette
- Stand up, smile, make eye contact, shake hands firmly, repeat the other person's name during conversation.
- Avoid faux pas including remaining seated, shaking women's fingers (for a man), and not shaking hands with business associates.
- Introduce yourself first; say the name clearly.
- Avoid excessive hand movements.
- Speak softly and clearly.
- Establish eye contact.
- Smile and shake hands.
Social Interactions in Business
- Both parties must engage fully and be interested in the conversation.
- Both parties must be ready to engage when introduced to each other.
- Get permission from both parties before introducing them.
- Pronounce the name clearly.
Appropriate Manners during Functions
- Smile.
- Respect the host.
- Meet new people.
- Talk to people around you.
- Introduce yourself first.
- Maintain a calm demeanor; use a pleasant voice; avoid asking the other person's name more than twice.
Principles of Introduction
- Introduce less important people to more important people.
- Introduce men to women of equal status.
- Introduce a younger person to an older person.
- Introduce a person of lower status to a person of higher status.
- Social introductions prioritize royal blood, country leaders, or community leaders.
- Professional introductions may prioritize job rank or positions.
Things to Avoid in Introductions
- Avoid inquiries about place of origin, religion, race, or job status.
- Avoid talking rudely or raising your voice.
- Avoid disrespectful eye contact.
- Avoid cynical smiles.
- Avoid inappropriate physical behaviors.
Etiquette in Introduction
- Introduce yourself first.
- Say the name clearly.
- Avoid excessive hand movements.
- Talk and speak softly and clearly.
- Establish eye contact.
- Smile and shake hands.
Handshake Styles
- Different handshakes can convey different meanings—importance, trust, and empowerment. Various handshake styles are illustrated (e.g., not important, gentleman, jealous, grudge, anger, humble/modest, to empower, giving opportunity).
Tips for Effective Conversation
- Practice good listening skills.
- Focus on the speaker’s eyes.
- Avoid talking too long.
- Avoid gossips.
- Avoid degrading others.
- Talk to as many people as possible.
- Ensure jokes and praises are delivered with good intentions.
Topics to Avoid in a Conversation
- Avoid discussing topics such as religion, politics, and personal matters.
Recommended Topics in a Conversation
- Conversational topics include food, travel, television, hobbies, sports, clothes, gardening, and arts.
Manners While a Person is Talking
- Maintain appropriate eye contact during conversation.
- Use a soft tone.
- Ensure the topic remains on subject.
- Deliver praise spontaneously.
Procedures in a Conversation
- Remain calm during conversations.
- Be aware of what is being said.
- Be careful when using jokes.
- Be mindful that the other person understands the topic.
- Be sensitive to others' feelings and sensitivities.
- Be sure to admit when you have made a mistake.
- Respect other party's opinions.
Things to Avoid in a Conversation
- Avoid harsh criticism or putting others down.
- Avoid criticizing others in front of others.
- Avoid speaking too fast.
- Avoid showing inappropriate emotions.
- Avoid making fun of others.
- Avoid speaking rudely.
Ways to Conveying Opinion
- Deliver opinions voluntarily.
- Ensure opinions are clearly presented.
- Opinions should be delivered based on philosophy, principles, or beliefs.
- Allow the listener the right to refuse or reject an opinion.
How to Say No?
- Understand the request.
- Decide for yourself.
- Be assured and firm when you must refuse.
- Refusal of a request can help in avoiding future problems.
Expressing Anger & Dissatisfaction
- Avoid delivering criticism harshly or putting others down.
- Control your emotions.
- Express your point firmly.
- Avoid accusing someone.
- Use "I" statements to show firmness.
- Listen to the other party without getting into arguments.
Excellent Moral in a Conversation
- Be courteous.
- Be dignified.
- Show understanding for others’ rights.
- Be fair and just.
- Be generous.
- Be firm and self-disciplined.
- Be confident.
Guidelines to End Conversation
- Ensure the topic is completed.
- Be attentive to signs the other person may be uninterested.
- Politely excuse yourself when you need to leave.
- A simple smile and goodbye is usually sufficient.
Tips for Good Social Interaction
- Practice remembering names.
- Be a good listener.
- Consider the physical/psychological aspects when giving/receiving constructive criticism. - Convey praise from a third party.
- Smile when appropriate.
- Respect other's opinions.
Rules for Sitting
- Keep Feet & Knees Together
- Sit Upright, Push into Stomach
- Keep Hands on Lap
- Do Not Shake Legs
- Do Not Cross Legs (Ladies)
Rules for Standing
- Avoid bending over too far
- Keep body and head straight
- Use upper thighs and joints when standing up
Etiquette for Sitting on the Floor
- For men, legs are folded.
- For ladies, knees are together, bend legs behind, and feet tucked beneath.
- Sitting position can be adjusted for comfort.
Standing Style
- Have an erect body, open chest, and stomach should be in.
- Facial expressions should be calm and energized.
- Chin should be at a 90-degree angle.
- Hands should be at sides, avoiding folded arms or placing them in pockets.
- Head should be straight.
Etiquette for Climbing Stairs
- Use right foot, then left foot, to ascend stairs.
- Place the entire right foot on the step before lifting the left leg.
- Avoid bending over too far.
- Tilt head to look ahead.
Etiquette for Descending Stairs
- Use left foot to descend from stairs. Use handrail for support, if available.
- Keep weight on left leg.
- Look at the steps and what's ahead.
Etiquette when entering and exiting a vehicle
- Slide in or out.
- Place bottom on seat first to get in a car.
- Bring feet in as you get in a car.
- Bring legs and body out of the car as you get out of the car.
Table Etiquette
- Do not eat greedily.
- Avoid burping in front of others.
- Avoid slurping soup.
- Be a good listener.
- Talk with tact and diplomacy.
- Have a sense of humour.
- Respect others.
- Apologise to others.
- Accept others’ opinions and views.
- Have a sense of humour.
Table etiquette - Napkins
- Place napkin on lap, or neck.
- Use to avoid food from falling on your lap.
- Use napkin to close/wipe mouth when required.
- Get a new napkin if it falls on the floor.
- If leaving table for short period, leave napkin on the table, or if extended period, leave on chair.
Common Mistakes in Business Dining
- Place napkin on lap without all guests being seated.
- Blowing on soup.
- Chewing ice cubes.
- Eating before all guests are served.
- Blowing nose at the table.
Rules for Attending Business Dinners with clients
- Allow guest to walk behind you.
- Seat guests with their back facing the door.
- Place a napkin on lap once all have been seated.
- Offer food to guest first.
- Allow your guest to take the 'power' seat.
Procedures for Buffet Style Functions
- Prepare a suitable place – day/night or informal function.
- Ensure main dishes are placed on one table.
- Separate tables for desserts and drinks.
- Tables and dishes are arranged appropriately.
- Choose appropriate menu.
Ethics for Buffet style functions
- Wait for the host to signal when to start eating.
- Ladies first.
- Wait in a line, do not cut in line.
- Take food moderately from buffet.
- Ensure special guests receive consideration like guests of honour.
- Use serving spoons/forks.
###Thinking Skills
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Thinking skills are mental activity in various forms to help organise the mind.
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Decision-making skills involve processes of deciding whether something is worth doing or not.
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Decision making has different levels (Personal, Family, Group, and so forth).
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Steps to good decision-making include: stating the question, listing goals, listing alternatives, considering and comparing alternatives, choosing a solution, and making the decision.
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Problem-solving skills involve finding solutions to difficult situations.
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Steps to good problem solving include: stating the problem, listing possible solutions, gathering information, considering/comparing the pros and cons of each solution, choosing a solution to test it, and gathering more information; seeking feedback and refining solutions.
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Critical Thinking Skills: involve assessing and evaluating information carefully from other people.
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Critical Thinking requires effective listening and observation, questioning sources, assessing information for accuracy and relevance, and checking for biases.
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Creative thinking involves the formation of new ideas or concepts, and could involve utilizing imagination, associating different concepts, exploring possibilities, refusing to judge ideas prematurely, and searching for unique solutions.
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Mind mapping is a technique used to visually represent thoughts, ideas, and concepts in a non-linear format.
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Mind mapping starts with a central topic or idea then branching out outwards with related subtopics and ideas.
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Advantages of using mind maps include: time-saving, improved learning process (more integrated and well-organized), improved academic performance, generation of creative plans and ideas, clarity of thoughts, and improved learning efficiency.
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Steps in creating a mind map include: starting at the central topic or idea, outlining related subtopics and ideas, using images, colours, key words, arrows, etc. using a non-linear pattern.
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Mind mapping utilizes both hemispheres of the brain (utilizing both verbal and nonverbal expression).
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Mind mapping enhances seven types of intelligences (e.g., linguistic, logical-mathematical, spatial, bodily-kinesthetic, musical, interpersonal, intrapersonal).
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Mind mapping can be used in various scenarios like meetings, think tanks, and note-taking, problem-solving, and in any situation requiring the organization of thoughts and ideas.
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Mind mapping is a useful tool for learning and problem-solving, it aids in identifying relationships and structures in situations and ideas; generating new ideas for projects or tasks, and in brainstorming sessions.
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Mind mapping helps to achieve clarity (of thoughts, information, etc.).
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Mind mapping may lead to improved learning and efficiency.
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Description
This quiz explores the essential components of business etiquette, including appropriate behavior in the workplace, social interactions, and professional greetings. Learn about the dos and don'ts of office conduct, the importance of addressing supervisors correctly, and tips for integrating newcomers into the workplace culture.
