OBM100 Personality Development - Etiquette
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Questions and Answers

What is a key strategy for refusing a request effectively?

Decide for yourself and express your refusal firmly.

How can anger be expressed appropriately in a conversation?

Use 'I' statements to express feelings firmly without criticizing others.

What are two important traits for maintaining excellent moral in conversations?

Courteousness and self-discipline.

What should you do when you need to leave a conversation?

<p>Excuse yourself politely and smile before leaving.</p> Signup and view all the answers

What is an important skill for being a good listener?

<p>Listening patiently and with sincere motivation.</p> Signup and view all the answers

What should be avoided when sitting properly in a chair?

<p>Shaking your legs and crossing legs for ladies.</p> Signup and view all the answers

What is the correct posture when standing?

<p>Keep the body erect, open the chest, and keep your head straight.</p> Signup and view all the answers

What is a key technique for going up and down stairs safely?

<p>Always place your whole foot on the step and use the handrail for balance.</p> Signup and view all the answers

What is the proper etiquette for getting in and out of a car?

<p>Slide into the car by placing your bottom on the seat first and bring in both legs together.</p> Signup and view all the answers

How should one behave at the dining table during a meal?

<p>Eat politely, avoid burping or slurping, and respect others' space.</p> Signup and view all the answers

What should you do if your napkin falls on the floor during a meal?

<p>Get a new napkin and leave it on the table if you must leave.</p> Signup and view all the answers

What is a common mistake when dining with clients?

<p>Beginning to eat without waiting for all guests to be served.</p> Signup and view all the answers

In a buffet situation, how should food be served?

<p>Wait for the host to initiate and let guests of honor serve first.</p> Signup and view all the answers

What is one essential rule regarding queueing at a buffet?

<p>Avoid cutting the line to take your favorite food.</p> Signup and view all the answers

What is etiquette?

<p>Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary norms.</p> Signup and view all the answers

List two do's for helping a new employee in the office.

<p>Introduce newcomers to co-workers and invite them to lunch.</p> Signup and view all the answers

What should you avoid when meeting someone in the office?

<p>Do not show off and avoid using first names with supervisors.</p> Signup and view all the answers

What are the expectations for behavior while in office lines?

<p>Employees must line-up and await their turn without pushing or cutting in line.</p> Signup and view all the answers

How should you introduce yourself to someone new?

<p>Stand up, smile, make eye contact, and shake hands firmly.</p> Signup and view all the answers

What should be avoided when making introductions?

<p>Avoid remaining seated and neglecting to repeat the other person's name.</p> Signup and view all the answers

What is one recommended topic for conversation?

<p>Food is a safe and engaging topic for conversation.</p> Signup and view all the answers

What is an essential rule during conversations?

<p>Always maintain eye contact with the speaker.</p> Signup and view all the answers

What should you do if you have to say no?

<p>Communicate your refusal politely and clearly.</p> Signup and view all the answers

What is a key component of effective listening?

<p>Focus on the speaker's eyes to demonstrate engagement.</p> Signup and view all the answers

How should personal matters be handled in conversation?

<p>Avoid discussing personal matters as they can lead to discomfort.</p> Signup and view all the answers

What should be your demeanor when conversing with others?

<p>Maintain a calm, positive attitude and talk softly.</p> Signup and view all the answers

What kind of questions should be avoided in introductions?

<p>Avoid asking about someone's religion, race, or place of origin.</p> Signup and view all the answers

What is one way to convey your opinion effectively?

<p>Your opinion should be firm and based on clear principles.</p> Signup and view all the answers

What is expected when meeting someone important?

<p>Introduce a less important person to a more important person.</p> Signup and view all the answers

What is an important aspect of greeting co-workers in the office?

<p>Wish them 'good morning' or 'good night'</p> Signup and view all the answers

Which of the following should be avoided when helping a new employee?

<p>Showing off your knowledge</p> Signup and view all the answers

What should be avoided to ensure proper refreshment etiquette?

<p>Attending personal grooming while drinking coffee</p> Signup and view all the answers

How should introductions be handled in a business context?

<p>Introduce less important individuals first</p> Signup and view all the answers

What is a guideline for avoiding faux pas during introductions?

<p>Remain seated during the introduction</p> Signup and view all the answers

When interacting socially in a business environment, what should be prioritized?

<p>Full attention to the other party</p> Signup and view all the answers

What is one of the recommended topics in a conversation?

<p>Travel</p> Signup and view all the answers

Which of the following is a guideline for maintaining proper conversation etiquette?

<p>Always be aware of what is being said</p> Signup and view all the answers

What is a guideline regarding table manners during business meals?

<p>Be neat and observe common table manners</p> Signup and view all the answers

What should be done when someone is talking?

<p>Make eye contact and talk softly</p> Signup and view all the answers

What is a key component of proper etiquette in introductions?

<p>Avoiding personal movements</p> Signup and view all the answers

During a business function, what is an essential practice?

<p>Introduce yourself first before others</p> Signup and view all the answers

Which behavior is encouraged while waiting in office lines?

<p>Waiting patiently for your turn</p> Signup and view all the answers

What should you avoid talking about to maintain a respectful atmosphere during conversations?

<p>Sensitive topics like religion</p> Signup and view all the answers

What is the appropriate action to take if you need to excuse yourself from a conversation?

<p>Excuse yourself politely while smiling</p> Signup and view all the answers

Which of the following best describes how to express dissatisfaction in a conversation?

<p>Control your emotions and express your point firmly</p> Signup and view all the answers

What is a crucial behavior to maintain excellent moral during conversations?

<p>Demonstrating self-discipline and respect for others' rights</p> Signup and view all the answers

How can one effectively listen during a conversation?

<p>Control your emotions and listen patiently to main points</p> Signup and view all the answers

What should you avoid doing with your legs while sitting in a chair?

<p>Shake your legs excessively</p> Signup and view all the answers

When standing up from a chair, what is the correct posture?

<p>Keep your head and body straight</p> Signup and view all the answers

What is a recommended approach when climbing stairs?

<p>Step using your right foot first, then left</p> Signup and view all the answers

What should be your primary action when getting into a car?

<p>Bring your feet in after sitting</p> Signup and view all the answers

Which behavior should be avoided during a meal at the dining table?

<p>Talking with food in your mouth</p> Signup and view all the answers

What is the proper action to take if your napkin falls to the floor during a meal?

<p>Get a new napkin and leave the fallen one on the chair</p> Signup and view all the answers

What is a frequent mistake made during business dining?

<p>Publicly blowing your nose at the table</p> Signup and view all the answers

When attending a buffet, what should you do regarding the order of serving?

<p>Wait for the host to start serving</p> Signup and view all the answers

Which etiquette rule is vital when at a buffet function?

<p>Use serving utensils to take food</p> Signup and view all the answers

What is the primary purpose of decision-making skills?

<p>To determine if an action is worth pursuing.</p> Signup and view all the answers

Which type of thinking skill focuses on generating new ideas?

<p>Creative Thinking</p> Signup and view all the answers

What does analytical thinking primarily involve?

<p>Evaluating information and breaking it down into components.</p> Signup and view all the answers

Which of the following is not a recognized thinking skill?

<p>Reflective Thought</p> Signup and view all the answers

In which context are decision-making skills least likely utilized?

<p>Creative brainstorming sessions.</p> Signup and view all the answers

What is the primary focus of analytical thinking?

<p>Identifying the cause of a problem</p> Signup and view all the answers

Which technique is NOT one of the three common note-taking methods studied by Tony Buzan?

<p>Creating visual diagrams</p> Signup and view all the answers

How is mind mapping described in terms of its connection to thoughts and ideas?

<p>It promotes free association of symbols and images.</p> Signup and view all the answers

What is the recommended layout for starting a mind map?

<p>Draw a central word/concept and branch out.</p> Signup and view all the answers

Which of the following is an advantage of mind mapping?

<p>High involvement of creativity and personality</p> Signup and view all the answers

In what contexts can mind mapping be effectively utilized?

<p>Creative writing and report writing</p> Signup and view all the answers

What type of thinking is associated with mind mapping as researched by Tony Buzan?

<p>Radiant thinking</p> Signup and view all the answers

What percentage of words can be eliminated when using mind mapping effectively?

<p>75-90%</p> Signup and view all the answers

Which profession is associated with strong interpersonal intelligence?

<p>Politician</p> Signup and view all the answers

What other profession might a person with logical-mathematical intelligence pursue?

<p>Engineer</p> Signup and view all the answers

Which of the following best exemplifies spatial intelligence?

<p>Architect</p> Signup and view all the answers

Which of the following is a characteristic of intrapersonal intelligence?

<p>Self-knowledge and awareness of one's own values</p> Signup and view all the answers

Which profession aligns with musical intelligence?

<p>Conductor</p> Signup and view all the answers

Which skill is most closely related to bodily-kinesthetic intelligence?

<p>Controlling body movements with precision</p> Signup and view all the answers

What is a trait of naturalist intelligence?

<p>Sensitivity to distinctions in the natural world</p> Signup and view all the answers

Which of the following careers would likely not be associated with interpersonal intelligence?

<p>Mathematician</p> Signup and view all the answers

What is a recommended way to enhance the visual appeal of a mind map?

<p>Apply a variety of shapes and fonts</p> Signup and view all the answers

Which feature is NOT typically a benefit of using computer software to create mind maps?

<p>Automatic generation of complex sentences</p> Signup and view all the answers

Which side of the brain is primarily associated with logic and sequence during mind mapping?

<p>Left Brain</p> Signup and view all the answers

What can aid in memory retention when using mind mapping techniques?

<p>Incorporating both words and images</p> Signup and view all the answers

Which of the following best describes the efficiency of learning through mind mapping?

<p>Learning becomes more organized and dynamic</p> Signup and view all the answers

Which of Gardner’s multiple intelligences relates to sensitivity to language and meanings?

<p>Linguistic</p> Signup and view all the answers

How can arrow connections in a mind map enhance its function?

<p>To establish a clear relationship between ideas</p> Signup and view all the answers

What role does creativity play in the process of mind mapping?

<p>It encourages original idea generation and fun.</p> Signup and view all the answers

In mind mapping, which aspect of the right brain is utilized?

<p>Spatial manipulation and imagination</p> Signup and view all the answers

What is a unique outcome of effectively applying mind mapping techniques?

<p>Enhanced organization of learning</p> Signup and view all the answers

What is the first step in making a good decision?

<p>State the question</p> Signup and view all the answers

Which of the following is an essential aspect of gathering information for decision making?

<p>Understanding the consequences of each alternative</p> Signup and view all the answers

What is one of the aims of creative thinking?

<p>To challenge existing assumptions</p> Signup and view all the answers

What should be done after stating the problem in problem-solving?

<p>Gather some information about each possible solution</p> Signup and view all the answers

What is a key contributor to effective critical thinking?

<p>Listening with critical ears</p> Signup and view all the answers

Which practice is advised when considering alternatives in decision making?

<p>Make a list of uncommon alternatives</p> Signup and view all the answers

Which of the following statements is incorrect regarding the problem-solving process?

<p>You should eliminate all creative solutions early on.</p> Signup and view all the answers

What does effective comparison of alternatives involve?

<p>Evaluating the pros and cons of each alternative</p> Signup and view all the answers

Which of the following is a reason why decisions might be delayed?

<p>Timidity related to potential consequences</p> Signup and view all the answers

What is a constructive approach to generating new ideas in creative thinking?

<p>Linking existing concepts and rearranging them</p> Signup and view all the answers

How can one determine if information from a speaker is reliable?

<p>By examining the sources of the information</p> Signup and view all the answers

What should be the outcome after choosing a solution in problem-solving?

<p>Test the solution during a trial period</p> Signup and view all the answers

Which of the following is NOT a step in the process of making a good decision?

<p>Settle for the first alternative</p> Signup and view all the answers

What is a challenge in creative thinking?

<p>Accepting traditional methods as best</p> Signup and view all the answers

Which traditional Indian costume is commonly worn by women?

<p>Saree</p> Signup and view all the answers

What gesture is commonly used by Indians when greeting each other?

<p>Palm to palm gesture</p> Signup and view all the answers

What is the primary reason for using a banana leaf during an Indian festive meal?

<p>It signifies a celebration</p> Signup and view all the answers

In which situation do Chinese individuals typically kneel?

<p>For prayer or seeking forgiveness</p> Signup and view all the answers

What is the proper hand to use while eating with fingers according to Malay and Indian traditions?

<p>Right hand</p> Signup and view all the answers

What should a guest do when entering a non-Malay home, according to the customs described?

<p>Take shoes off</p> Signup and view all the answers

Which of the following is NOT a traditional Indian costume mentioned?

<p>Samfu</p> Signup and view all the answers

Which of the following describes the appropriate way to eat rice with fingers in traditional Indian customs?

<p>Using the right hand to scoop</p> Signup and view all the answers

Which festival marks the end of Ramadan?

<p>Hari Raya Aidilfitri</p> Signup and view all the answers

What is celebrated during the Chinese New Year?

<p>Family reunion dinner</p> Signup and view all the answers

Which festival is known as the Festival of Lights?

<p>Deepavali</p> Signup and view all the answers

What is a customary gift during Hari Raya Puasa?

<p>Money for Muslim children</p> Signup and view all the answers

What is the significance of Nuzul Al-Quran?

<p>Beginning of the Quran's revelation</p> Signup and view all the answers

Which festival do Chinese families visit the tombs of their ancestors?

<p>Ching Ming Festival</p> Signup and view all the answers

Which Malay tradition involves taking off shoes before entering a home?

<p>Visiting Malay Home</p> Signup and view all the answers

Which of the following practices is NOT appropriate in Malay tradition?

<p>Kissing the opposite sex</p> Signup and view all the answers

What signifies the Malay greeting gesture known as 'salam'?

<p>Bringing the hand to the heart</p> Signup and view all the answers

Which of the following is a festival associated with Sikhism?

<p>Birthday of Guru Nanak</p> Signup and view all the answers

When do Malays typically not open gifts?

<p>In front of the gift giver</p> Signup and view all the answers

Which festival celebrates the resurrection of Jesus Christ?

<p>Easter Day</p> Signup and view all the answers

What tradition should foreigners follow when visiting a Malay home?

<p>Take off their shoes</p> Signup and view all the answers

Which festival signifies the annual reunion dinner for Chinese families?

<p>Chinese New Year</p> Signup and view all the answers

What is the purpose of the confinement period for a Malay mother after giving birth?

<p>To restore the mother's physical state through diet and massage</p> Signup and view all the answers

During which day do Chinese families celebrate the Full Moon after a child's birth?

<p>Full Moon day</p> Signup and view all the answers

What is a common aspect of Chinese marriage customs?

<p>The groom's family arranges the marriage between the two families</p> Signup and view all the answers

What color do families typically wear during an Indian funeral to signify mourning?

<p>White or light-coloured clothes</p> Signup and view all the answers

What should you avoid when using chopsticks according to Chinese etiquette?

<p>Sticking chopsticks upright in rice</p> Signup and view all the answers

What is one of the ceremonies performed during the Malay marriage custom?

<p>Hantar Tanda</p> Signup and view all the answers

What ceremony marks the end of the first month of confinement for Indian mothers?

<p>First visit to the temple</p> Signup and view all the answers

What is one of the DO’s rules when using chopsticks?

<p>Drink soup with chopsticks</p> Signup and view all the answers

How long is the typical mourning period in Malay funerals?

<p>100 days</p> Signup and view all the answers

What is an essential part of the Chinese funeral tradition regarding the coffin?

<p>The coffin is kept in the house for several weeks</p> Signup and view all the answers

What is a unique custom regarding the naming of a Chinese child following birth?

<p>The name can be changed if the child is sickly</p> Signup and view all the answers

What is expected to be done during the 7th day mourning prayer after a Malay funeral?

<p>Prayers are held at home</p> Signup and view all the answers

Why do families in India desire sons over daughters, according to traditional customs?

<p>Sons perform certain rites during the father's funeral</p> Signup and view all the answers

What should you do before starting an exercise routine if you are a 36-year-old male who has not been exercising regularly?

<p>Consult a doctor for health evaluation</p> Signup and view all the answers

Which of the following is a recommended duration for aerobic exercise?

<p>20-30 minutes</p> Signup and view all the answers

What is the purpose of warm-ups before exercising?

<p>To prepare the body and reduce the risk of injury</p> Signup and view all the answers

When is it advised to avoid exercising?

<p>When you are feeling sick</p> Signup and view all the answers

Which of the following activities is classified as aerobic exercise?

<p>Brisk walking</p> Signup and view all the answers

What is the primary purpose of a cool-down exercise?

<p>To allow the heart to return to resting rate</p> Signup and view all the answers

Which class of nutrients is primarily responsible for providing energy for the body?

<p>Carbohydrates</p> Signup and view all the answers

What type of carbohydrate passes through the body undigested?

<p>Fiber</p> Signup and view all the answers

How do social events influence wellness components?

<p>They support emotional wellbeing</p> Signup and view all the answers

Which nutrient is essential for nourishing cells?

<p>Water</p> Signup and view all the answers

What is a primary function of starches in the body?

<p>Supply fiber and energy</p> Signup and view all the answers

Which type of fat is typically solid at room temperature?

<p>Saturated fat</p> Signup and view all the answers

What distinguishes complete proteins from incomplete proteins?

<p>Complete proteins come from animal sources.</p> Signup and view all the answers

Which vitamin category is characterized by being easily eliminated from the body?

<p>Water-soluble vitamins</p> Signup and view all the answers

What is a major function of dietary fat in the body?

<p>Provide energy and transport fat-soluble vitamins</p> Signup and view all the answers

Which of these sources is considered an example of a polyunsaturated fat?

<p>Sunflower oil</p> Signup and view all the answers

How many different amino acids are essential for protein synthesis?

<p>22</p> Signup and view all the answers

Which nutrient is primarily responsible for growth, repair, and maintenance of body cells?

<p>Proteins</p> Signup and view all the answers

What is one reason for the high fat content in fast food?

<p>Cooking foods in frying oil</p> Signup and view all the answers

What does a healthy Body Mass Index (BMI) range for adults indicate?

<p>Normal body fat levels</p> Signup and view all the answers

Which dietary choice is recommended for maintaining health?

<p>Choosing food high in fiber</p> Signup and view all the answers

Excess consumption of alcoholic beverages can lead to which of the following health issues?

<p>Heart, cancer, and liver disease</p> Signup and view all the answers

What is the primary function of reading food labels?

<p>To judge the impact of foods on dietary goals</p> Signup and view all the answers

What calculation is used to assess body fat risk in adults?

<p>Weight divided by height squared</p> Signup and view all the answers

Which of the following is NOT suggested in a healthy diet?

<p>Indulging in frequent high calorie snacks</p> Signup and view all the answers

What is one way to control weight effectively?

<p>Monitoring food intake carefully</p> Signup and view all the answers

Which vitamin is typically stored in body fat and can lead to toxicity when in excess?

<p>Vitamin E</p> Signup and view all the answers

What is the primary function of calcium in the body?

<p>Form strong bones and teeth</p> Signup and view all the answers

How many glasses of water do adults require daily for optimal hydration?

<p>8 glasses</p> Signup and view all the answers

Which food group should be increased according to dietary guidelines?

<p>Vegetables and fruits</p> Signup and view all the answers

Which mineral is necessary for the formation of hemoglobin in red blood cells?

<p>Iron</p> Signup and view all the answers

What are trace minerals required for the body?

<p>In very tiny amounts</p> Signup and view all the answers

What does the Food Guide Pyramid help with?

<p>Evaluating overall meal patterns</p> Signup and view all the answers

What is the recommended total fat intake percentage according to dietary guidelines?

<p>30% of total calories</p> Signup and view all the answers

Which of the following is considered a major mineral?

<p>Calcium</p> Signup and view all the answers

What is a low-fat dietary practice according to recommendations?

<p>Grilling or baking instead of frying</p> Signup and view all the answers

What is advised concerning sugar usage in diets?

<p>Use sugar only in moderation</p> Signup and view all the answers

What is the consequence of excessive sodium intake?

<p>Development of high blood pressure</p> Signup and view all the answers

Which of the following is a key characteristic of fast food?

<p>Nutritional value varies significantly</p> Signup and view all the answers

What is the main role of water in the body?

<p>Serves as a medium for transport and regulation</p> Signup and view all the answers

What is an inappropriate action when sitting at a dining table?

<p>Talking with food in your mouth</p> Signup and view all the answers

What should you do when transitioning from sitting to standing?

<p>Keep your body and head straight</p> Signup and view all the answers

Which behavior is recommended when leaving a conversation?

<p>Smile and leave gracefully</p> Signup and view all the answers

When expressing anger, one should avoid:

<p>Criticizing the other person</p> Signup and view all the answers

In a buffet style function, what should you do if the host has not initiated eating?

<p>Wait for an invitation to start</p> Signup and view all the answers

What should be done if your napkin falls on the ground during a meal?

<p>Get a new one immediately</p> Signup and view all the answers

What is a recommended practice when getting in and out of a car?

<p>Bring both legs and body together when exiting</p> Signup and view all the answers

What should not be done when interacting with others in a conversation?

<p>Criticize others openly</p> Signup and view all the answers

What is advisable to avoid while sitting at a table?

<p>Avoid shaking your legs</p> Signup and view all the answers

To ensure good social interaction, one should:

<p>Practice to remember names</p> Signup and view all the answers

When climbing upstairs, which of the following is correct?

<p>Use your right foot first</p> Signup and view all the answers

What is important to keep in mind while listening to another party?

<p>Listen patiently</p> Signup and view all the answers

What should be avoided during a business dinner?

<p>Blowing your nose at the table</p> Signup and view all the answers

Which action is not appropriate when attending a buffet function?

<p>Cutting the line</p> Signup and view all the answers

What should you do to make a proper introduction?

<p>Smile and shake hands firmly</p> Signup and view all the answers

Which behavior is considered inappropriate when helping a new employee?

<p>Showing off your experience</p> Signup and view all the answers

What is a key aspect of dining etiquette during business meals?

<p>Put priority to business over personal matters</p> Signup and view all the answers

When in an office line, what is the proper behavior?

<p>Wait patiently for your turn</p> Signup and view all the answers

Which of the following is NOT a guideline during social interactions?

<p>Focus only on one person throughout the interaction</p> Signup and view all the answers

What is something to avoid when making introductions?

<p>Turning your gaze away from the person</p> Signup and view all the answers

What is an essential rule to follow when conversing with others?

<p>Admit your mistakes if necessary</p> Signup and view all the answers

During business functions, which behavior should be encouraged?

<p>Greeting and shaking hands with attendees</p> Signup and view all the answers

What is one topic that should be avoided in conversations to maintain respect?

<p>Politics</p> Signup and view all the answers

What should you do if you need to express your opinion in a conversation?

<p>Relay your opinion firmly and exactly</p> Signup and view all the answers

When waiting in office lines, what should be observed?

<p>Follow the established queue without cutting in</p> Signup and view all the answers

What is advisable when engaging in conversations?

<p>Make jokes with good intentions</p> Signup and view all the answers

Which behavior is important when socializing in a business context?

<p>Respecting the host and guests</p> Signup and view all the answers

What is a suitable practice during the introduction of a younger person to an older person?

<p>Introduce the older person first</p> Signup and view all the answers

It is acceptable to bend over too low when standing up from a chair.

<p>False</p> Signup and view all the answers

A good listener should listen with both ears and emotions.

<p>True</p> Signup and view all the answers

When getting in and out of a car, you should leave both legs out of the car before bringing your body out.

<p>False</p> Signup and view all the answers

Table etiquette suggests speaking with your mouth full to express your opinion clearly.

<p>False</p> Signup and view all the answers

During a buffet, it is polite to let a guest of honor take their food first.

<p>True</p> Signup and view all the answers

Both hands should be kept on your lap while sitting at the table.

<p>True</p> Signup and view all the answers

It is advisable to accuse someone during a conversation to express dissatisfaction.

<p>False</p> Signup and view all the answers

When climbing stairs, you should place your left foot first followed by your right foot.

<p>False</p> Signup and view all the answers

The napkin should be placed on the lap once all guests are seated at the table.

<p>True</p> Signup and view all the answers

It is polite to rush in line to ensure you get your favorite food at a buffet.

<p>False</p> Signup and view all the answers

Controlling your emotions is important while expressing anger and dissatisfaction.

<p>True</p> Signup and view all the answers

Etiquette is a code of behaviour that defines expectations for social behaviour within a society.

<p>True</p> Signup and view all the answers

Both knees should be kept apart for ladies sitting on the floor.

<p>False</p> Signup and view all the answers

It is acceptable to chew ice cubes while dining at a business dinner.

<p>False</p> Signup and view all the answers

It's acceptable to use your first name when addressing your supervisor in a professional setting.

<p>False</p> Signup and view all the answers

Sitting up straight is considered good posture in a professional setting.

<p>True</p> Signup and view all the answers

Firmness in a conversation can be shown by using the word 'I'.

<p>True</p> Signup and view all the answers

When introducing someone of equal rank, it is appropriate to introduce the woman first.

<p>True</p> Signup and view all the answers

It is polite to ask a new acquaintance about their place of origin during an introduction.

<p>False</p> Signup and view all the answers

Maintaining eye contact during a conversation can help convey attention and interest.

<p>True</p> Signup and view all the answers

During a meal, it is acceptable to stretch your body freely at the table.

<p>False</p> Signup and view all the answers

It is recommended to begin conversations with topics such as politics and religion.

<p>False</p> Signup and view all the answers

Networking at functions is achieved by speaking only to those you already know.

<p>False</p> Signup and view all the answers

It is advised to be overly familiar and friendly when meeting a supervisor for the first time.

<p>False</p> Signup and view all the answers

An effective handshake should be firm and made while maintaining eye contact.

<p>True</p> Signup and view all the answers

Employees should avoid lining up in an orderly manner when using common facilities in the office.

<p>False</p> Signup and view all the answers

When talking to someone, it's important to listen but also avoid talking too long yourself.

<p>True</p> Signup and view all the answers

When greeting co-workers, one should wish them 'good morning' or 'good night' depending on the time of day.

<p>True</p> Signup and view all the answers

Making jokes during a conversation is always a good strategy to lighten the mood.

<p>False</p> Signup and view all the answers

Individuals over 35 years old who have not exercised regularly do not need to consult a doctor before starting a fitness regimen.

<p>False</p> Signup and view all the answers

Exercising within 2 hours after eating is recommended for optimal physical performance.

<p>False</p> Signup and view all the answers

Warm-up exercises should last for at least 10 minutes to be effective.

<p>False</p> Signup and view all the answers

Choosing an exercise based on your capabilities is discouraged in fitness guidelines.

<p>False</p> Signup and view all the answers

Aerobic exercises like jogging and swimming are recommended for stimulating the entire body.

<p>True</p> Signup and view all the answers

Cool-down exercises are similar to warm-up exercises.

<p>True</p> Signup and view all the answers

Fats contribute the least to the body's energy needs compared to carbohydrates.

<p>True</p> Signup and view all the answers

Vitamins are not classified as a major group of nutrients.

<p>False</p> Signup and view all the answers

Fiber can be broken down into sugar molecules by the body.

<p>False</p> Signup and view all the answers

Eating can be a social event that contributes to emotional wellness.

<p>True</p> Signup and view all the answers

Cooking foods in frying oil is a reason for low fat in fast food.

<p>False</p> Signup and view all the answers

A healthy BMI for adults is considered to be between 18.5 and 22.9.

<p>True</p> Signup and view all the answers

Alcoholic beverages offer significant health benefits when consumed moderately.

<p>False</p> Signup and view all the answers

Fast food nutritional value can vary significantly from burger to burger.

<p>True</p> Signup and view all the answers

Excess consumption of alcohol can lead to heart, cancer, and liver diseases.

<p>True</p> Signup and view all the answers

Eating breakfast quickly can help control weight more effectively than eating it slowly.

<p>False</p> Signup and view all the answers

Fiber-rich foods are important for a healthy diet.

<p>True</p> Signup and view all the answers

Revenue from fast food contributes 10 calories per gram of fat.

<p>False</p> Signup and view all the answers

Vitamin B-Complex is quickly eliminated from the body.

<p>False</p> Signup and view all the answers

Minerals can supply energy to the body.

<p>False</p> Signup and view all the answers

Trace minerals are needed in larger amounts than major minerals.

<p>False</p> Signup and view all the answers

Adults require 8 glasses of water a day to maintain hydration.

<p>True</p> Signup and view all the answers

Eating a variety of foods is recommended to ensure nutritional balance.

<p>True</p> Signup and view all the answers

Consuming excessive sugar is beneficial for maintaining health.

<p>False</p> Signup and view all the answers

Non-sodium seasonings, such as herbs, can be used to reduce salt intake.

<p>True</p> Signup and view all the answers

Fast food generally offers a consistent nutritional value.

<p>False</p> Signup and view all the answers

Cooking foods in frying oil is considered a healthier option.

<p>False</p> Signup and view all the answers

High levels of dietary fat can help prevent certain forms of cancer.

<p>False</p> Signup and view all the answers

Calcium is essential for building strong bones and teeth.

<p>True</p> Signup and view all the answers

It is recommended to consume low-fat dairy products and limit egg yolk consumption.

<p>True</p> Signup and view all the answers

Alcoholic beverages provide significant health benefits when consumed excessively.

<p>False</p> Signup and view all the answers

Maintaining a healthy weight requires a balanced intake from all five major food groups.

<p>True</p> Signup and view all the answers

All types of fat are solid at room temperature.

<p>False</p> Signup and view all the answers

Starches primarily provide energy and contain fiber, vitamins, and minerals.

<p>True</p> Signup and view all the answers

Complete proteins contain all 22 essential amino acids.

<p>False</p> Signup and view all the answers

Vitamins are inorganic substances that the body needs in trace amounts.

<p>False</p> Signup and view all the answers

Taking an excessive amount of fat can lead to serious health problems.

<p>True</p> Signup and view all the answers

Protein helps in the growth and upkeep of body cells and is made up of amino acids.

<p>True</p> Signup and view all the answers

Fructose is primarily found in vegetables and grains.

<p>False</p> Signup and view all the answers

Polyunsaturated fats are typically found in animal sources.

<p>False</p> Signup and view all the answers

Study Notes

OBM100 Personality Development - Etiquette

  • Etiquette is a code of conduct that outlines expected social behaviours based on societal, class, or group norms.
  • Proper business etiquette encompasses: etiquette in the office, including greetings, sitting/standing posture, climbing stairs, getting in/out of a car, table etiquette, dining etiquette, etiquette for new employees (Dos and Don'ts), and daily greetings.
  • Daily greetings in the office should include appropriate wishes like "Good morning" or "Good night," depending on the time of day.
  • Newcomers should be introduced to co-workers and invited to lunch.
  • Schedule periodic conferences. Do not show off or be overly friendly; avoid waiting for others to buy you lunch, and avoid using first names in the workplace.
  • Addressing supervisors by titles is important.
  • Maintain neatness during refreshment breaks (no cigarette ashes, unwashed dishes).
  • Prioritise business during refreshment breaks and do not pause to do personal grooming during coffee breaks.
  • Follow office practice for purchasing coffee.
  • Employees must line-up and await their turns at office, elevators, or lunchrooms, at drinking fountains, and punching in at the designated time.
  • Secretaries are often expected to manage social tasks in addition to official duties, including reserving theatre tickets, contacting ticket agents, and purchasing tickets.

Introduction Etiquette

  • Stand up, smile, make eye contact, shake hands firmly, repeat the other person's name during conversation.
  • Avoid faux pas including remaining seated, shaking women's fingers (for a man), and not shaking hands with business associates.
  • Introduce yourself first; say the name clearly.
  • Avoid excessive hand movements.
  • Speak softly and clearly.
  • Establish eye contact.
  • Smile and shake hands.

Social Interactions in Business

  • Both parties must engage fully and be interested in the conversation.
  • Both parties must be ready to engage when introduced to each other.
  • Get permission from both parties before introducing them.
  • Pronounce the name clearly.

Appropriate Manners during Functions

  • Smile.
  • Respect the host.
  • Meet new people.
  • Talk to people around you.
  • Introduce yourself first.
  • Maintain a calm demeanor; use a pleasant voice; avoid asking the other person's name more than twice.

Principles of Introduction

  • Introduce less important people to more important people.
  • Introduce men to women of equal status.
  • Introduce a younger person to an older person.
  • Introduce a person of lower status to a person of higher status.
  • Social introductions prioritize royal blood, country leaders, or community leaders.
  • Professional introductions may prioritize job rank or positions.

Things to Avoid in Introductions

  • Avoid inquiries about place of origin, religion, race, or job status.
  • Avoid talking rudely or raising your voice.
  • Avoid disrespectful eye contact.
  • Avoid cynical smiles.
  • Avoid inappropriate physical behaviors.

Etiquette in Introduction

  • Introduce yourself first.
  • Say the name clearly.
  • Avoid excessive hand movements.
  • Talk and speak softly and clearly.
  • Establish eye contact.
  • Smile and shake hands.

Handshake Styles

  • Different handshakes can convey different meanings—importance, trust, and empowerment. Various handshake styles are illustrated (e.g., not important, gentleman, jealous, grudge, anger, humble/modest, to empower, giving opportunity).

Tips for Effective Conversation

  • Practice good listening skills.
  • Focus on the speaker’s eyes.
  • Avoid talking too long.
  • Avoid gossips.
  • Avoid degrading others.
  • Talk to as many people as possible.
  • Ensure jokes and praises are delivered with good intentions.

Topics to Avoid in a Conversation

  • Avoid discussing topics such as religion, politics, and personal matters.
  • Conversational topics include food, travel, television, hobbies, sports, clothes, gardening, and arts.

Manners While a Person is Talking

  • Maintain appropriate eye contact during conversation.
  • Use a soft tone.
  • Ensure the topic remains on subject.
  • Deliver praise spontaneously.

Procedures in a Conversation

  • Remain calm during conversations.
  • Be aware of what is being said.
  • Be careful when using jokes.
  • Be mindful that the other person understands the topic.
  • Be sensitive to others' feelings and sensitivities.
  • Be sure to admit when you have made a mistake.
  • Respect other party's opinions.

Things to Avoid in a Conversation

  • Avoid harsh criticism or putting others down.
  • Avoid criticizing others in front of others.
  • Avoid speaking too fast.
  • Avoid showing inappropriate emotions.
  • Avoid making fun of others.
  • Avoid speaking rudely.

Ways to Conveying Opinion

  • Deliver opinions voluntarily.
  • Ensure opinions are clearly presented.
  • Opinions should be delivered based on philosophy, principles, or beliefs.
  • Allow the listener the right to refuse or reject an opinion.

How to Say No?

  • Understand the request.
  • Decide for yourself.
  • Be assured and firm when you must refuse.
  • Refusal of a request can help in avoiding future problems.

Expressing Anger & Dissatisfaction

  • Avoid delivering criticism harshly or putting others down.
  • Control your emotions.
  • Express your point firmly.
  • Avoid accusing someone.
  • Use "I" statements to show firmness.
  • Listen to the other party without getting into arguments.

Excellent Moral in a Conversation

  • Be courteous.
  • Be dignified.
  • Show understanding for others’ rights.
  • Be fair and just.
  • Be generous.
  • Be firm and self-disciplined.
  • Be confident.

Guidelines to End Conversation

  • Ensure the topic is completed.
  • Be attentive to signs the other person may be uninterested.
  • Politely excuse yourself when you need to leave.
  • A simple smile and goodbye is usually sufficient.

Tips for Good Social Interaction

  • Practice remembering names.
  • Be a good listener.
  • Consider the physical/psychological aspects when giving/receiving constructive criticism. - Convey praise from a third party.
  • Smile when appropriate.
  • Respect other's opinions.

Rules for Sitting

  • Keep Feet & Knees Together
  • Sit Upright, Push into Stomach
  • Keep Hands on Lap
  • Do Not Shake Legs
  • Do Not Cross Legs (Ladies)

Rules for Standing

  • Avoid bending over too far
  • Keep body and head straight
  • Use upper thighs and joints when standing up

Etiquette for Sitting on the Floor

  • For men, legs are folded.
  • For ladies, knees are together, bend legs behind, and feet tucked beneath.
  • Sitting position can be adjusted for comfort.

Standing Style

  • Have an erect body, open chest, and stomach should be in.
  • Facial expressions should be calm and energized.
  • Chin should be at a 90-degree angle.
  • Hands should be at sides, avoiding folded arms or placing them in pockets.
  • Head should be straight.

Etiquette for Climbing Stairs

  • Use right foot, then left foot, to ascend stairs.
  • Place the entire right foot on the step before lifting the left leg.
  • Avoid bending over too far.
  • Tilt head to look ahead.

Etiquette for Descending Stairs

  • Use left foot to descend from stairs. Use handrail for support, if available.
  • Keep weight on left leg.
  • Look at the steps and what's ahead.

Etiquette when entering and exiting a vehicle

  • Slide in or out.
  • Place bottom on seat first to get in a car.
  • Bring feet in as you get in a car.
  • Bring legs and body out of the car as you get out of the car.

Table Etiquette

  • Do not eat greedily.
  • Avoid burping in front of others.
  • Avoid slurping soup.
  • Be a good listener.
  • Talk with tact and diplomacy.
  • Have a sense of humour.
  • Respect others.
  • Apologise to others.
  • Accept others’ opinions and views.
  • Have a sense of humour.

Table etiquette - Napkins

  • Place napkin on lap, or neck.
  • Use to avoid food from falling on your lap.
  • Use napkin to close/wipe mouth when required.
  • Get a new napkin if it falls on the floor.
  • If leaving table for short period, leave napkin on the table, or if extended period, leave on chair.

Common Mistakes in Business Dining

  • Place napkin on lap without all guests being seated.
  • Blowing on soup.
  • Chewing ice cubes.
  • Eating before all guests are served.
  • Blowing nose at the table.

Rules for Attending Business Dinners with clients

  • Allow guest to walk behind you.
  • Seat guests with their back facing the door.
  • Place a napkin on lap once all have been seated.
  • Offer food to guest first.
  • Allow your guest to take the 'power' seat.

Procedures for Buffet Style Functions

  • Prepare a suitable place – day/night or informal function.
  • Ensure main dishes are placed on one table.
  • Separate tables for desserts and drinks.
  • Tables and dishes are arranged appropriately.
  • Choose appropriate menu.

Ethics for Buffet style functions

  • Wait for the host to signal when to start eating.
  • Ladies first.
  • Wait in a line, do not cut in line.
  • Take food moderately from buffet.
  • Ensure special guests receive consideration like guests of honour.
  • Use serving spoons/forks.

###Thinking Skills

  • Thinking skills are mental activity in various forms to help organise the mind.

  • Decision-making skills involve processes of deciding whether something is worth doing or not.

  • Decision making has different levels (Personal, Family, Group, and so forth).

  • Steps to good decision-making include: stating the question, listing goals, listing alternatives, considering and comparing alternatives, choosing a solution, and making the decision.

  • Problem-solving skills involve finding solutions to difficult situations.

  • Steps to good problem solving include: stating the problem, listing possible solutions, gathering information, considering/comparing the pros and cons of each solution, choosing a solution to test it, and gathering more information; seeking feedback and refining solutions.

  • Critical Thinking Skills: involve assessing and evaluating information carefully from other people.

  • Critical Thinking requires effective listening and observation, questioning sources, assessing information for accuracy and relevance, and checking for biases.

  • Creative thinking involves the formation of new ideas or concepts, and could involve utilizing imagination, associating different concepts, exploring possibilities, refusing to judge ideas prematurely, and searching for unique solutions.

  • Mind mapping is a technique used to visually represent thoughts, ideas, and concepts in a non-linear format.

  • Mind mapping starts with a central topic or idea then branching out outwards with related subtopics and ideas.

  • Advantages of using mind maps include: time-saving, improved learning process (more integrated and well-organized), improved academic performance, generation of creative plans and ideas, clarity of thoughts, and improved learning efficiency.

  • Steps in creating a mind map include: starting at the central topic or idea, outlining related subtopics and ideas, using images, colours, key words, arrows, etc. using a non-linear pattern.

  • Mind mapping utilizes both hemispheres of the brain (utilizing both verbal and nonverbal expression).

  • Mind mapping enhances seven types of intelligences (e.g., linguistic, logical-mathematical, spatial, bodily-kinesthetic, musical, interpersonal, intrapersonal).

  • Mind mapping can be used in various scenarios like meetings, think tanks, and note-taking, problem-solving, and in any situation requiring the organization of thoughts and ideas.

  • Mind mapping is a useful tool for learning and problem-solving, it aids in identifying relationships and structures in situations and ideas; generating new ideas for projects or tasks, and in brainstorming sessions.

  • Mind mapping helps to achieve clarity (of thoughts, information, etc.).

  • Mind mapping may lead to improved learning and efficiency.

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Related Documents

OBM100 Personality Development Topic 1 PDF
OBM100 Personality Development PDF
OBM100 Personality Development PDF
OBM100 Personality Development - T4: Fitness & Health PDF

Description

This quiz explores the essential components of business etiquette, including appropriate behavior in the workplace, social interactions, and professional greetings. Learn about the dos and don'ts of office conduct, the importance of addressing supervisors correctly, and tips for integrating newcomers into the workplace culture.

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