Nursing Empathy and Communication
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Nursing Empathy and Communication

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@RationalExpressionism

Questions and Answers

What is a nurse not allowed to accept for a client, with few exceptions?

Power of attorney for personal care or property

What is the purpose of the decision tree tool in the context of the nurse-client relationship?

To guide client care discussions

What should a nurse do if they are named power of attorney for a client?

Decline the client assignment and inform the manager

What does empathy include in a nursing context?

<p>Emotional distance from the client to ensure objectivity</p> Signup and view all the answers

What is the primary goal of the therapeutic nurse-client relationship?

<p>To maintain a professional boundary</p> Signup and view all the answers

What is the significance of power in the nurse-client relationship?

<p>It allows the nurse to partner with the client to meet their needs</p> Signup and view all the answers

What is the purpose of maintaining emotional distance in a nursing context?

<p>To ensure objectivity and an appropriate professional response</p> Signup and view all the answers

What should a nurse consider before making a decision to provide care to a family member or friend?

<p>The potential impact on the care of other clients and the healthcare team</p> Signup and view all the answers

What is the role of the manager in the context of the nurse-client relationship?

<p>To receive declarations of power of attorney</p> Signup and view all the answers

What is an important aspect of maintaining boundaries when providing nursing care to a family member, friend, or acquaintance?

<p>Meeting personal needs outside of the relationship</p> Signup and view all the answers

What is the purpose of self-reflection in the context of the nurse-client relationship?

<p>To identify areas for personal growth</p> Signup and view all the answers

What characterizes the nurse-client relationship?

<p>A relationship of unequal power, with the nurse having more power</p> Signup and view all the answers

What is the consequence of misusing power in the nurse-client relationship?

<p>It is considered a form of abuse</p> Signup and view all the answers

What is a potential consequence of a nurse providing care to their sexual partner?

<p>The care may be considered sexual abuse and reported to CNO</p> Signup and view all the answers

What should a nurse do when providing care to a family member, friend, or acquaintance?

<p>Clarify the boundary between personal and professional roles for the client</p> Signup and view all the answers

What is the primary goal of the nurse-client relationship?

<p>To meet the client's needs</p> Signup and view all the answers

What does the College of Nurses of Ontario Practice Standard focus on?

<p>The therapeutic nurse-client relationship</p> Signup and view all the answers

What is a key component of maintaining a therapeutic nurse-client relationship?

<p>Developing a plan of care</p> Signup and view all the answers

What is included in the College of Nurses of Ontario Practice Standard?

<p>Four standard statements with indicators</p> Signup and view all the answers

What is the purpose of discussing the situation with colleagues and employer before making a decision to provide care to a family member or friend?

<p>To ensure that providing care will not interfere with the care of other clients or the healthcare team</p> Signup and view all the answers

What is considered physical abuse?

<p>Using force</p> Signup and view all the answers

When is an individual considered a client?

<p>While receiving care and for a period of one year following the end of the professional relationship</p> Signup and view all the answers

What is an example of neglect?

<p>Denying care</p> Signup and view all the answers

When is an individual not considered a client?

<p>During an emergency situation with a nurse they have a pre-existing relationship with</p> Signup and view all the answers

What is an example of physical abuse?

<p>Shaking a client</p> Signup and view all the answers

What is an indicator of the nurse meeting the standard by considering the client’s preferences?

<p>Addressing the client by the name and/or title that the client prefers</p> Signup and view all the answers

How does the nurse meet the standard by enabling the client to make informed decisions?

<p>By providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

What is an example of the nurse recognizing that all behaviour has meaning and seeking to understand the cause of a client's unusual comment, attitude or behaviour?

<p>Exploring a client's refusal to eat and finding that it's based in the client's cultural/religious observations</p> Signup and view all the answers

What is an indicator of the nurse meeting the standard by promoting client choice and autonomy?

<p>Providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

What is an example of the nurse meeting the standard by integrating the client's values, opinions, needs and ethnocultural beliefs into the care plan?

<p>Listening to, understanding and respecting the client's values, opinions, needs and ethnocultural beliefs</p> Signup and view all the answers

What is an indicator of the nurse meeting the standard by respecting the client's autonomy and dignity?

<p>Addressing the client by the name and/or title that the client prefers</p> Signup and view all the answers

What is an example of the nurse meeting the standard by considering the client's preferences when advocating on the client's behalf?

<p>Considering the client's preferences when advocating on the client's behalf or advocating on the client's behalf</p> Signup and view all the answers

What is an indicator of the nurse meeting the standard by demonstrating cultural sensitivity and respect?

<p>Listening to, understanding and respecting the client's values, opinions, needs and ethnocultural beliefs</p> Signup and view all the answers

What is an example of the nurse meeting the standard by reflecting on interactions with the client and the health care team?

<p>Reflecting on interactions with a client and the health care team, and investing time and effort to continually improve communication skills</p> Signup and view all the answers

What is an indicator of the nurse meeting the standard by promoting client autonomy and empowerment?

<p>Providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

Study Notes

Empathy

  • Empathy is the expression of understanding, validating, and resonating with the client's feelings and perspectives.
  • In nursing, empathy includes maintaining appropriate emotional distance to ensure objectivity and a professional response.

Therapeutic Nurse-Client Relationship

  • The nurse-client relationship is one of unequal power, with the nurse having more authority and power than the client.
  • The nurse must use their power appropriately, in a caring manner, to partner with the client and meet their needs.
  • Misuse of power is considered abuse.

Practice Standard

  • The College of Nurses of Ontario Practice Standard outlines four standard statements with indicators that describe a nurse's accountabilities in the nurse-client relationship.
  • Indicators include:
    • Introducing oneself to the client and discussing their role in the therapeutic relationship.
    • Addressing the client by their preferred name and title.
    • Giving the client time to explain themselves and listening to understand their concerns.
    • Informing the client that information will be shared with the healthcare team and identifying the team's composition.
    • Refraining from self-disclosure unless it meets a specific therapeutic client need.
    • Reflecting on interactions with the client and the healthcare team to continually improve communication skills.

Boundaries

  • Nurses must maintain appropriate boundaries in the nurse-client relationship, including:
    • Being aware of their verbal and non-verbal communication style and how it may be perceived by the client.
    • Modifying communication style to meet the client's needs.
    • Not accepting the position of power of attorney for personal care or property for a client, except in specific circumstances.
    • Not engaging in personal or financial relationships with clients that could compromise the nurse-client relationship.
    • Not providing care to family members or friends if it could interfere with the care of other clients or the dynamics of the healthcare team.

Decision Tree

  • The decision tree is a tool used to determine whether a particular activity or behavior is appropriate within the context of the nurse-client relationship.
  • It can be used for self-reflection, peer input, and guiding client care discussions.

Physical and Emotional Abuse

  • Physical abuse includes, but is not limited to, hitting, pushing, slapping, using force, and handling a client in a rough manner.
  • Neglect includes, but is not limited to, non-therapeutic confining or isolation, denying care, and ignoring the client's needs.

College of Nurses of Ontario

  • The College of Nurses of Ontario is responsible for regulating the nursing profession in Ontario.
  • Their practice standard outlines the expectations for nurses in maintaining a therapeutic nurse-client relationship.

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Description

This quiz assesses your understanding of empathy in nursing, including its expression and importance in nurse-patient communication. It covers key concepts and skills required for effective empathy in nursing practice.

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