Nursing Empathy and Communication
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Questions and Answers

What is a nurse not allowed to accept for a client, with few exceptions?

  • Client assignment
  • Verbal feedback
  • Power of attorney for personal care or property (correct)
  • Gifts that can be shared

    • What is the purpose of the decision tree tool in the context of the nurse-client relationship?

  • To guide client care discussions (correct)
  • To evaluate the nurse's performance
  • To educate clients about their rights
  • To document client care

    • What should a nurse do if they are named power of attorney for a client?

  • Request a different client assignment
  • Accept the client assignment and inform the manager
  • Decline the client assignment and inform the manager (correct)
  • Accept the client assignment without disclosing

    • What does empathy include in a nursing context?

    <p>Emotional distance from the client to ensure objectivity</p> Signup and view all the answers

    What is the primary goal of the therapeutic nurse-client relationship?

    <p>To maintain a professional boundary</p> Signup and view all the answers

    What is the significance of power in the nurse-client relationship?

    <p>It allows the nurse to partner with the client to meet their needs</p> Signup and view all the answers

    What is the purpose of maintaining emotional distance in a nursing context?

    <p>To ensure objectivity and an appropriate professional response</p> Signup and view all the answers

    What should a nurse consider before making a decision to provide care to a family member or friend?

    <p>The potential impact on the care of other clients and the healthcare team</p> Signup and view all the answers

    What is the role of the manager in the context of the nurse-client relationship?

    <p>To receive declarations of power of attorney</p> Signup and view all the answers

    What is an important aspect of maintaining boundaries when providing nursing care to a family member, friend, or acquaintance?

    <p>Meeting personal needs outside of the relationship</p> Signup and view all the answers

    What is the purpose of self-reflection in the context of the nurse-client relationship?

    <p>To identify areas for personal growth</p> Signup and view all the answers

    What characterizes the nurse-client relationship?

    <p>A relationship of unequal power, with the nurse having more power</p> Signup and view all the answers

    What is the consequence of misusing power in the nurse-client relationship?

    <p>It is considered a form of abuse</p> Signup and view all the answers

    What is a potential consequence of a nurse providing care to their sexual partner?

    <p>The care may be considered sexual abuse and reported to CNO</p> Signup and view all the answers

    What should a nurse do when providing care to a family member, friend, or acquaintance?

    <p>Clarify the boundary between personal and professional roles for the client</p> Signup and view all the answers

    What is the primary goal of the nurse-client relationship?

    <p>To meet the client's needs</p> Signup and view all the answers

    What does the College of Nurses of Ontario Practice Standard focus on?

    <p>The therapeutic nurse-client relationship</p> Signup and view all the answers

    What is a key component of maintaining a therapeutic nurse-client relationship?

    <p>Developing a plan of care</p> Signup and view all the answers

    What is included in the College of Nurses of Ontario Practice Standard?

    <p>Four standard statements with indicators</p> Signup and view all the answers

    What is the purpose of discussing the situation with colleagues and employer before making a decision to provide care to a family member or friend?

    <p>To ensure that providing care will not interfere with the care of other clients or the healthcare team</p> Signup and view all the answers

    What is considered physical abuse?

    <p>Using force</p> Signup and view all the answers

    When is an individual considered a client?

    <p>While receiving care and for a period of one year following the end of the professional relationship</p> Signup and view all the answers

    What is an example of neglect?

    <p>Denying care</p> Signup and view all the answers

    When is an individual not considered a client?

    <p>During an emergency situation with a nurse they have a pre-existing relationship with</p> Signup and view all the answers

    What is an example of physical abuse?

    <p>Shaking a client</p> Signup and view all the answers

    What is an indicator of the nurse meeting the standard by considering the client’s preferences?

    <p>Addressing the client by the name and/or title that the client prefers</p> Signup and view all the answers

    How does the nurse meet the standard by enabling the client to make informed decisions?

    <p>By providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

    What is an example of the nurse recognizing that all behaviour has meaning and seeking to understand the cause of a client's unusual comment, attitude or behaviour?

    <p>Exploring a client's refusal to eat and finding that it's based in the client's cultural/religious observations</p> Signup and view all the answers

    What is an indicator of the nurse meeting the standard by promoting client choice and autonomy?

    <p>Providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

    What is an example of the nurse meeting the standard by integrating the client's values, opinions, needs and ethnocultural beliefs into the care plan?

    <p>Listening to, understanding and respecting the client's values, opinions, needs and ethnocultural beliefs</p> Signup and view all the answers

    What is an indicator of the nurse meeting the standard by respecting the client's autonomy and dignity?

    <p>Addressing the client by the name and/or title that the client prefers</p> Signup and view all the answers

    What is an example of the nurse meeting the standard by considering the client's preferences when advocating on the client's behalf?

    <p>Considering the client's preferences when advocating on the client's behalf or advocating on the client's behalf</p> Signup and view all the answers

    What is an indicator of the nurse meeting the standard by demonstrating cultural sensitivity and respect?

    <p>Listening to, understanding and respecting the client's values, opinions, needs and ethnocultural beliefs</p> Signup and view all the answers

    What is an example of the nurse meeting the standard by reflecting on interactions with the client and the health care team?

    <p>Reflecting on interactions with a client and the health care team, and investing time and effort to continually improve communication skills</p> Signup and view all the answers

    What is an indicator of the nurse meeting the standard by promoting client autonomy and empowerment?

    <p>Providing information to promote client choice and enable the client to make informed decisions</p> Signup and view all the answers

    Study Notes

    Empathy

    • Empathy is the expression of understanding, validating, and resonating with the client's feelings and perspectives.
    • In nursing, empathy includes maintaining appropriate emotional distance to ensure objectivity and a professional response.

    Therapeutic Nurse-Client Relationship

    • The nurse-client relationship is one of unequal power, with the nurse having more authority and power than the client.
    • The nurse must use their power appropriately, in a caring manner, to partner with the client and meet their needs.
    • Misuse of power is considered abuse.

    Practice Standard

    • The College of Nurses of Ontario Practice Standard outlines four standard statements with indicators that describe a nurse's accountabilities in the nurse-client relationship.
    • Indicators include:
      • Introducing oneself to the client and discussing their role in the therapeutic relationship.
      • Addressing the client by their preferred name and title.
      • Giving the client time to explain themselves and listening to understand their concerns.
      • Informing the client that information will be shared with the healthcare team and identifying the team's composition.
      • Refraining from self-disclosure unless it meets a specific therapeutic client need.
      • Reflecting on interactions with the client and the healthcare team to continually improve communication skills.

    Boundaries

    • Nurses must maintain appropriate boundaries in the nurse-client relationship, including:
      • Being aware of their verbal and non-verbal communication style and how it may be perceived by the client.
      • Modifying communication style to meet the client's needs.
      • Not accepting the position of power of attorney for personal care or property for a client, except in specific circumstances.
      • Not engaging in personal or financial relationships with clients that could compromise the nurse-client relationship.
      • Not providing care to family members or friends if it could interfere with the care of other clients or the dynamics of the healthcare team.

    Decision Tree

    • The decision tree is a tool used to determine whether a particular activity or behavior is appropriate within the context of the nurse-client relationship.
    • It can be used for self-reflection, peer input, and guiding client care discussions.

    Physical and Emotional Abuse

    • Physical abuse includes, but is not limited to, hitting, pushing, slapping, using force, and handling a client in a rough manner.
    • Neglect includes, but is not limited to, non-therapeutic confining or isolation, denying care, and ignoring the client's needs.

    College of Nurses of Ontario

    • The College of Nurses of Ontario is responsible for regulating the nursing profession in Ontario.
    • Their practice standard outlines the expectations for nurses in maintaining a therapeutic nurse-client relationship.

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    Related Documents

    Therapeutic Nurse-Client Relationship PDF (Revised 2006) - CNO

    Description

    This quiz assesses your understanding of empathy in nursing, including its expression and importance in nurse-patient communication. It covers key concepts and skills required for effective empathy in nursing practice.

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