Podcast
Questions and Answers
According to research, 93% of our interactive communication is nonverbal.
According to research, 93% of our interactive communication is nonverbal.
True
The ___ on any particular word can change the entire meaning of the communication.
The ___ on any particular word can change the entire meaning of the communication.
the various filters that we put on our perceptions, such as unique experience, culture, beliefs, and interests, determine our ______.
the various filters that we put on our perceptions, such as unique experience, culture, beliefs, and interests, determine our ______.
why is it important to have several choices of response:
why is it important to have several choices of response:
Signup and view all the answers
why is language considered a useful filter?
why is language considered a useful filter?
Signup and view all the answers
the three elements of the foundations of understanding are: customer focus, flexibility and willingness too ee another person's model of the world, and ______.
the three elements of the foundations of understanding are: customer focus, flexibility and willingness too ee another person's model of the world, and ______.
Signup and view all the answers
our conscious mind is limited to ____ - plus or minus two - pieces of information at any given moment.
our conscious mind is limited to ____ - plus or minus two - pieces of information at any given moment.
Signup and view all the answers
why must an outcome be stated in the positive?
why must an outcome be stated in the positive?
Signup and view all the answers
when communicating with your client, what do you need to know before you can measure results?
when communicating with your client, what do you need to know before you can measure results?
Signup and view all the answers
if we are customer-focus, with positive intentions, then ____ will follow automatically.
if we are customer-focus, with positive intentions, then ____ will follow automatically.
Signup and view all the answers
what do you do when your outcome is too small and trivial to be motivating?
what do you do when your outcome is too small and trivial to be motivating?
Signup and view all the answers
why is it important to have a well-informed outcome?
why is it important to have a well-informed outcome?
Signup and view all the answers
why do you need acuity to be a good communicator?
why do you need acuity to be a good communicator?
Signup and view all the answers
how do you know that the message you intend is the message your client will receive?
how do you know that the message you intend is the message your client will receive?
Signup and view all the answers
why is it important to remain flexible in your behavior and be willing to step into your client's model of the world?
why is it important to remain flexible in your behavior and be willing to step into your client's model of the world?
Signup and view all the answers
communication is an interaction between at least two people, made up of several components including, words, body language and _____.
communication is an interaction between at least two people, made up of several components including, words, body language and _____.
Signup and view all the answers
accessing cues include
accessing cues include
Signup and view all the answers
a person that usually constructs mental images to recall information is considered a......
a person that usually constructs mental images to recall information is considered a......
Signup and view all the answers
a person who consistently accesses internal information by hearing the sounds, or engages in internal dialog, is considered
a person who consistently accesses internal information by hearing the sounds, or engages in internal dialog, is considered
Signup and view all the answers
left-handed people look to their ___ for remembered images and sounds and to their ___ for constructed images and sounds.
left-handed people look to their ___ for remembered images and sounds and to their ___ for constructed images and sounds.
Signup and view all the answers
left-handed people would look ____ and to their ___ for feelings.
left-handed people would look ____ and to their ___ for feelings.
Signup and view all the answers
left-handed people would look ____ and to their ____ for internal dialog.
left-handed people would look ____ and to their ____ for internal dialog.
Signup and view all the answers
_____ through language is another aspect of rapport building, and is essential to learn in order to influence your client toward agreement.
_____ through language is another aspect of rapport building, and is essential to learn in order to influence your client toward agreement.
Signup and view all the answers
The subtle physiological behaviors that help to indicate which representational system a person is using to think with are called ____.
The subtle physiological behaviors that help to indicate which representational system a person is using to think with are called ____.
Signup and view all the answers
a right-handed person using their kinesthetic system to access internal information would move their eyes ___.
a right-handed person using their kinesthetic system to access internal information would move their eyes ___.
Signup and view all the answers
most of our thinking is a mixture of ____ and ____ sense impressions.
most of our thinking is a mixture of ____ and ____ sense impressions.
Signup and view all the answers
when a person consistently uses one sense over another to access information internally, this is called their ___.
when a person consistently uses one sense over another to access information internally, this is called their ___.
Signup and view all the answers
you can match a person's speech by using the same kind of ___ they use.
you can match a person's speech by using the same kind of ___ they use.
Signup and view all the answers
the predicates pressure and contact are predicates from which representational system?
the predicates pressure and contact are predicates from which representational system?
Signup and view all the answers
when a person accesses a series of representational systems to answer a question, this is called a ____.
when a person accesses a series of representational systems to answer a question, this is called a ____.
Signup and view all the answers
what kind of leading question is: if a map is upside down, which direction is northwest?
what kind of leading question is: if a map is upside down, which direction is northwest?
Signup and view all the answers
why is it important to remember that accessing cues are only generalizations?
why is it important to remember that accessing cues are only generalizations?
Signup and view all the answers
what does an active listener do?
what does an active listener do?
Signup and view all the answers
what can happen if you interpret what someone says using your words instead of theirs?
what can happen if you interpret what someone says using your words instead of theirs?
Signup and view all the answers
the predicates in the following phrase indicate which representational system? "that rings a bell."
the predicates in the following phrase indicate which representational system? "that rings a bell."
Signup and view all the answers
when a person gestures at or around the eyes, this is an indication that he or she is using the _____ representational system.
when a person gestures at or around the eyes, this is an indication that he or she is using the _____ representational system.
Signup and view all the answers
when a person is using their visual to access internal information they are ___.
when a person is using their visual to access internal information they are ___.
Signup and view all the answers
internal kinesthetics include emotions, remembered sensations, as well as ____.
internal kinesthetics include emotions, remembered sensations, as well as ____.
Signup and view all the answers
what are the three primary representational systems used in this country?
what are the three primary representational systems used in this country?
Signup and view all the answers
why is it important to match language that is within the scope of a person's vocabulary?
why is it important to match language that is within the scope of a person's vocabulary?
Signup and view all the answers
what are predicates?
what are predicates?
Signup and view all the answers
what does "auditory digital" mean?
what does "auditory digital" mean?
Signup and view all the answers
another type of accessing cue besides eye pattern is ____.
another type of accessing cue besides eye pattern is ____.
Signup and view all the answers
when using the 'yes, yes, yes' pattern, why should easy suggestions come before harder suggestions?
when using the 'yes, yes, yes' pattern, why should easy suggestions come before harder suggestions?
Signup and view all the answers
besides gesturing, what is another method to direct a person to another representation system?
besides gesturing, what is another method to direct a person to another representation system?
Signup and view all the answers
how do you test an anchor you have set?
how do you test an anchor you have set?
Signup and view all the answers
we pace people automatically when we are discussing _____.
we pace people automatically when we are discussing _____.
Signup and view all the answers
why is timing important when setting an anchor?
why is timing important when setting an anchor?
Signup and view all the answers
what happens when you expect other people to understand and pace you?
what happens when you expect other people to understand and pace you?
Signup and view all the answers
what is an example of a cause and effect pattern?
what is an example of a cause and effect pattern?
Signup and view all the answers
what is directive speaking?
what is directive speaking?
Signup and view all the answers
we naturally pace beliefs and interests without thinking about it in order to fit into different social situations.
we naturally pace beliefs and interests without thinking about it in order to fit into different social situations.
Signup and view all the answers
