NNPC QA Procedures and Training
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What is the primary goal of the QA Unit in monitoring the approved training plan?

  • To identify areas of risk for the organization
  • To evaluate the performance of the QA Unit
  • To enhance overall quality and effectiveness of GRC staff (correct)
  • To ensure compliance with regulatory requirements

    • What is the purpose of the Client Satisfaction Survey in the QA process?

  • To provide input into the evaluation of GRC teams
  • To identify areas of risk for the organization
  • To evaluate the performance of the QA Unit
  • To assess the quality of services provided to clients (correct)

    • What is the primary tool used by the QA Unit to aid in quality assurance checks?

  • Variance Analysis
  • Client Satisfaction Survey
  • QA Checklist
  • NNPC Quality Assurance Review tool (correct)

    • What is the output document generated by the QA Unit after conducting a quality assurance review?

    <p>Quarterly QA Report</p> Signup and view all the answers

    What is the role of the Manager, QA in the evaluation of GRC teams?

    <p>To provide input into the evaluation of all teams</p> Signup and view all the answers

    What is the purpose of the QA Checklist in the quality assurance process?

    <p>To highlight the gaps noted in the ongoing review and the next steps</p> Signup and view all the answers

    What is one of the primary responsibilities of the QA Unit in terms of capacity development?

    <p>Coordinating training and periodic knowledge sharing sessions among staff and personnel of the GRC</p> Signup and view all the answers

    What is the QA Unit's role in promoting a risk-aware culture?

    <p>Instilling a risk-aware culture that engenders proactive identification and management of risks and opportunities</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of corporate governance and risk?

    <p>Facilitating the performance of periodic external assessments of the GRC Function</p> Signup and view all the answers

    What is the QA Unit's role in terms of ERM frameworks?

    <p>Facilitating the setting and monitoring of strategy within the GRC Function</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of reviewing compliance?

    <p>Reviewing compliance with the GRC's policies and procedures and proffering recommendations for possible gaps noted</p> Signup and view all the answers

    What is the QA Unit's role in terms of strengthening internal control systems?

    <p>Strengthening the management of internal control system, to minimize operational surprises and losses</p> Signup and view all the answers

    What is the primary goal of QA's quality management systems?

    <p>To increase customer satisfaction and improve advisory services</p> Signup and view all the answers

    What does the QA sub-unit do to identify areas for improvement in the GRC Function?

    <p>Identify advisory service areas that do not meet best practice standards</p> Signup and view all the answers

    How does the QA sub-unit evaluate the effectiveness of the GRC Function?

    <p>Through continuous monitoring and internal assessments</p> Signup and view all the answers

    What is the purpose of the database system maintained by the QA sub-unit?

    <p>To maintain policies, standards, and procedures for the GRC Function</p> Signup and view all the answers

    What does the QA sub-unit provide to the GRC Function?

    <p>Periodic reports on the implementation of the annual plan</p> Signup and view all the answers

    What is the purpose of the annual plan developed by the QA sub-unit?

    <p>To highlight the various activities to be conducted by the department</p> Signup and view all the answers

    The QA Unit is responsible for providing training to GRC staff to enhance overall quality and effectiveness.

    <p>True</p> Signup and view all the answers

    The QA Checklist is used to document the results of the variance analysis.

    <p>True</p> Signup and view all the answers

    The QA Unit generates a quarterly report on GRC engagements.

    <p>True</p> Signup and view all the answers

    The Manager, QA is responsible for reviewing the quality assurance process.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for conducting a variance analysis on GRC teams.

    <p>True</p> Signup and view all the answers

    The QA Checklist is used to identify areas for improvement in the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit ensures effective allocation and utilization of resources through a coordinated, and unstructured approach for risk management.

    <p>False</p> Signup and view all the answers

    The QA sub-unit conducts continuous monitoring and periodic internal assessment on the level of effectiveness of the activities of the GRC Function using disagreed metrics.

    <p>False</p> Signup and view all the answers

    The QA sub-unit is responsible for implementing quality management systems for decreased assurance advisory services and customer satisfaction with the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit provides periodic reports to the GRC Function on the status of implementation of the annual plan quarterly.

    <p>False</p> Signup and view all the answers

    The QA sub-unit maintains an out-of-date database system for the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit conducts quality assurance review of GRC reviews on an ad-hoc basis.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for facilitating the performance of periodic internal assessments of the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA Unit provides training to stakeholders on the effectiveness of the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for setting and monitoring the strategy within the GRC Function.

    <p>True</p> Signup and view all the answers

    The QA Unit is responsible for identifying and managing risks and opportunities in the GRC Function.

    <p>True</p> Signup and view all the answers

    The QA Unit serves as the primary point of contact for internal stakeholders including GRC personnel.

    <p>False</p> Signup and view all the answers

    The QA Unit provides recommendations for possible gaps noted in the GRC Function's policies and procedures.

    <p>True</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding activities:

    <p>Conduct quality assurance review = GRC reviews Maintain a database system = Policies, standards, and procedures Coordinate the development of an annual plan = GRC Function's activities Identify areas for improvement = Advisory service areas</p> Signup and view all the answers

    Match the following QA sub-unit activities with their corresponding objectives:

    <p>Conduct continuous monitoring and internal assessment = Evaluate the effectiveness of GRC Function Implement quality management systems = Improve assurance advisory services and customer satisfaction Develop an annual plan = Coordinate GRC Function's activities Maintain a database system = Ensure existence and adequacy of policies and procedures</p> Signup and view all the answers

    Match the following QA sub-unit tools with their corresponding purposes:

    <p>Customer satisfaction questionnaires = Elicit views on GRC Function's effectiveness Database system = Maintain policies, standards, and procedures Annual plan = Coordinate GRC Function's activities Quality assurance review = Identify areas for improvement in GRC reviews</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding benefits:

    <p>Ensure effective allocation and utilization of resources = Improved risk management Conduct quality assurance review = Improved GRC Function's effectiveness Implement quality management systems = Increased customer satisfaction Maintain a database system = Enhanced corporate governance and risk management</p> Signup and view all the answers

    Match the following QA sub-unit activities with their corresponding stakeholders:

    <p>Conduct quality assurance review = GRC internal customers Develop an annual plan = GRC Function Maintain a database system = GRC personnel Provide periodic reports = GRC Function</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding frequencies:

    <p>Conduct quality assurance review = Periodically Develop an annual plan = Annually Provide periodic reports = At least annually Maintain a database system = Continuously</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Facilitate capacity development = Coordinating training and knowledge sharing sessions among staff Strengthen internal control system = Minimize operational surprises and losses Serve as primary point of contact = For external service providers including independent consultants Instil a risk-aware culture = Proactive identification and management of risks and opportunities</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Facilitate setting and monitoring of strategy = Within GRC Function and coordinate performance assessment of staff Review compliance with policies = Proffer recommendations for possible gaps noted Establish and manage mechanisms = For obtaining feedback from stakeholders on effectiveness of GRC Function Facilitate preparation and reporting = Of the Division's Key performance Indicators</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Manage internal control system = Minimize operational surprises and losses Promote a risk-aware culture = Proactive identification and management of risks and opportunities Conduct periodic external assessments = In line with regulatory and professional standards Standardize GRC activities = Ensuring policies and procedures are adequate and aligned with best practices</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Identify and manage risks = Proactive identification and management of risks and opportunities Facilitate performance assessment = Of staff and coordinate performance assessment Strengthen internal control system = Minimize operational surprises and losses Coordinate training and knowledge sharing = Among staff and personnel of the GRC</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Manage risks and opportunities = Proactive identification and management of risks and opportunities Establish mechanisms for feedback = From stakeholders on effectiveness of GRC Function Conduct capacity development = Coordinating training and knowledge sharing sessions among staff Review compliance with policies = Proffer recommendations for possible gaps noted</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Instil risk awareness = Proactive identification and management of risks and opportunities Facilitate performance of external assessments = In line with regulatory and professional standards Coordinate training and knowledge sharing = Among staff and personnel of the GRC Strengthen internal control system = Minimize operational surprises and losses</p> Signup and view all the answers

    Match the following documents with their descriptions:

    <p>QA Checklist = A checklist used to document the results of variance analysis or checks Quality Assurance Report = A report highlighting gaps and next steps for GRC teams Client Satisfaction Survey = A tool used to evaluate the quality of GRC services Annual Plan = A document outlining the QA Unit's strategy and objectives</p> Signup and view all the answers

    Match the following tools with their purposes:

    <p>Office Tools = A tool used to aid in quality assurance checks Variance Analysis = A method used to identify gaps in GRC processes Quality Assurance Review = A process used to evaluate the quality of GRC services QA Checklist = A tool used to evaluate the quality of GRC staff</p> Signup and view all the answers

    Match the following responsibilities with the responsible party:

    <p>Conducting variance analysis = QA Unit Evaluating GRC teams = Manager, QA Providing training to GRC staff = QA Unit Developing the annual plan = QA Sub-unit</p> Signup and view all the answers

    Match the following outputs with their descriptions:

    <p>Quality Assurance Report = A report highlighting gaps and next steps for GRC teams QA Checklist = A document outlining the results of variance analysis or checks Client Satisfaction Survey = A report evaluating the quality of GRC services Annual Plan = A document outlining the QA Unit's strategy and objectives</p> Signup and view all the answers

    Match the following processes with their purposes:

    <p>Quality Assurance Review = A process used to evaluate the quality of GRC services Variance Analysis = A method used to identify gaps in GRC processes Ongoing Assessment = A process used to monitor GRC staff performance Training and Development = A process used to enhance GRC staff skills</p> Signup and view all the answers

    Match the following roles with their responsibilities:

    <p>Manager, QA = Evaluating GRC teams and providing inputs QA Unit = Conducting variance analysis and providing training to GRC staff QA Sub-unit = Developing the annual plan and providing periodic reports GRC Function = Implementing quality management systems and conducting internal assessments</p> Signup and view all the answers

    What is the primary objective of the QA sub-unit in ensuring effective allocation and utilization of resources?

    <p>To implement a coordinated, and structured approach for risk management</p> Signup and view all the answers

    What is the purpose of the quality assurance review conducted by the QA sub-unit?

    <p>To review the quality of GRC reviews</p> Signup and view all the answers

    How does the QA sub-unit evaluate the effectiveness of the GRC Function?

    <p>Through continuous monitoring and periodic internal assessment using agreed metrics</p> Signup and view all the answers

    What is the purpose of the annual plan developed by the QA sub-unit?

    <p>To highlight the various activities to be conducted by the department</p> Signup and view all the answers

    What is the role of the QA sub-unit in risk management?

    <p>To implement a coordinated, and structured approach for risk management</p> Signup and view all the answers

    What is the purpose of the database system maintained by the QA sub-unit?

    <p>To maintain an up-to-date database system for the GRC Function</p> Signup and view all the answers

    What is one of the primary responsibilities of the QA Unit in terms of risk awareness and training?

    <p>To instil a risk-aware culture that proactively identifies and manages risks and opportunities</p> Signup and view all the answers

    What is the QA Unit's role in terms of corporate governance and risk?

    <p>To review compliance with the GRC's policies and procedures and proffer recommendations for possible gaps noted</p> Signup and view all the answers

    What is the purpose of the QA Unit in terms of capacity development?

    <p>To coordinate training and periodic knowledge sharing sessions among staff and personnel of the GRC</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of quantitative risk analysis?

    <p>To review compliance with the GRC's policies and procedures and proffer recommendations for possible gaps noted</p> Signup and view all the answers

    What is the QA Unit's role in terms of risk assessment techniques?

    <p>To instil a risk-aware culture that proactively identifies and manages risks and opportunities</p> Signup and view all the answers

    What is the QA Unit's role in terms of ERM frameworks?

    <p>To strengthen the management of internal control systems to minimize operational surprises and losses</p> Signup and view all the answers

    What is the purpose of the QA Unit in monitoring the approved training plan?

    <p>To provide training to GRC staff to enhance overall quality and effectiveness</p> Signup and view all the answers

    What is the primary document used by the QA Unit to aid in quality assurance checks?

    <p>QA Checklist</p> Signup and view all the answers

    What is the output of the QA Unit's quality assurance review?

    <p>Quarterly QA Report</p> Signup and view all the answers

    What is the role of the Manager, QA in the quality assurance process?

    <p>Making inputs into the evaluation of GRC teams</p> Signup and view all the answers

    What is the purpose of the QA Checklist?

    <p>To highlight the gaps noted in ongoing reviews</p> Signup and view all the answers

    What is the frequency of the QA Unit's quality assurance review?

    <p>Ongoing</p> Signup and view all the answers

    Study Notes

    QA Unit Responsibilities

    • The QA Unit monitors the execution of the approved training plan to ensure specific trainings are provided to GRC staff to enhance overall quality and effectiveness.
    • The QA Unit is responsible for standardizing GRC activities by ensuring policies and procedures are adequate and aligned with leading best practices.

    QA Procedures

    • The QA Unit uses a checklist to conduct quality assurance reviews of GRC reviews.
    • The QA Unit conducts variance analysis and documents results in the Quality Assurance Checklist with next steps for each GRC team involved in the reviews.
    • The QA Unit facilitates the performance of periodic external assessments of the GRC Function in line with regulatory and professional standards.

    QA Roles and Responsibilities

    • Implement quality management systems for improved assurance advisory services and increased customer satisfaction with the GRC Function.
    • Identify advisory service areas that do not meet best practice standards and drive improvement.
    • Carry out continuous monitoring and periodic internal assessment of the GRC Function, utilizing agreed metrics.

    Systems and Strategy

    • Ensure the existence and adequacy of policies, standards, and procedures covering the activities of GRC and all other processes along the NNPC Limited value chain.
    • Maintain an up-to-date database system for the GRC Function.
    • Coordinate the development of an annual plan highlighting the various activities to be conducted by the department.

    Output and Input Documents

    • QA Type Frequency Source Recipient Input: QA Checklist, Variance Analysis, Quarterly QA Team GRC Report.

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    Description

    This quiz covers the Quality Assurance processes and procedures of NNPC Limited, focusing on training plans and ongoing assessment. It outlines the responsibilities of the QA Unit and the use of checklists and job aids.

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