Negotiation: Strategies and Process

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

[Blank] is a give and take decision making process involving 2 or more persons with different preferences.

Negotiation

Negotiation involves behaviours related to communication, marketing, psychological understanding, ______, and conflict resolution.

assertiveness

We negotiate to reach an ______, buy or sell products, and to solve problems.

agreement

Step 1 in the Negotiation Process is to ______ to negotiate.

<p>agree</p> Signup and view all the answers

An important early step in negotiation is to gather all ______ of view.

<p>points</p> Signup and view all the answers

After understanding points of view, a good next step is to focus on ______.

<p>interests</p> Signup and view all the answers

After understanding interests, aim to Create ______ options.

<p>win-win</p> Signup and view all the answers

After creating options, it is important to ______ options and then create an agreement.

<p>evaluate</p> Signup and view all the answers

To be successful in negation it is important to have a ______ attitude and knowledge of hte negotiation process.

<p>positive</p> Signup and view all the answers

Successful negotiators have an ______ of people, a grasp of the subject and creativity.

<p>understanding</p> Signup and view all the answers

[Blank] skills are an essential element of a successful negotiation.

<p>Communication</p> Signup and view all the answers

A successful negotiator knows exactly what their ______ wants and/or needs.

<p>customer</p> Signup and view all the answers

It's important to recognize that people often ask for more than they ______ to get.

<p>expect</p> Signup and view all the answers

The person with the most ______ usually does better in a negotiation.

<p>information</p> Signup and view all the answers

The more you ______ at every opportunity, the more negotiation skills you will develop.

<p>practice</p> Signup and view all the answers

Effective negotiators are always firm on their ______ position.

<p>walk-away</p> Signup and view all the answers

[Blank] analysis, preparation, and emotional control are all critical negotiation skills.

<p>Problem</p> Signup and view all the answers

Active ______, verbal communication, and ethical standards are a part of effective negotiation skills.

<p>listening</p> Signup and view all the answers

Good decision making, ______ skills, and problem solving skills all boost your negotiation capabilities.

<p>interpersonal</p> Signup and view all the answers

When possible, negotiation is an opportunity to create a ______ result for all stake holders.

<p>win-win</p> Signup and view all the answers

Take the ______ when approaching a decision that may require negation.

<p>initiative</p> Signup and view all the answers

A party should strive to be more than well; they should be well ______.

<p>prepared</p> Signup and view all the answers

Even during intense negation, it's important to ______ to ensure you show respect and concern for the other party.

<p>smile</p> Signup and view all the answers

Using ______ body language is helpful during negotiation, including gestures, expressions, and eye-contact.

<p>positive</p> Signup and view all the answers

Strive to listen to understand, and listen to ______.

<p>learn</p> Signup and view all the answers

Using open, ______ language is a successful negotiation tactic.

<p>inclusive</p> Signup and view all the answers

A negotiator might say, "We envision a ______ that is acceptable to everyone."

<p>solution</p> Signup and view all the answers

It's important to use ______ to listen to requests, needs, and requirements.

<p>active</p> Signup and view all the answers

A negotiator might say, "Let's ______ on what you feel is needed."

<p>concentrate</p> Signup and view all the answers

By recognizing you are taking into consideration all view points, this confirms that you're ______ listening.

<p>actively</p> Signup and view all the answers

Flashcards

What is negotiation?

A give and take decision making process between two or more parties.

Negotiation as a collection of behaviors

A collection of behaviors involving communication, marketing, psychological tactics, assertiveness, and conflict resolution.

Why Negotiate?

To reach an agreement, to buy or sell products, and to solve a problem.

Steps in Negotiation

Agree to negotiate, gather points of view, focus on interests, create win-win options, evaluate options, create an agreement.

Signup and view all the flashcards

Elements of Successful Negotiation

Positive attitude, knowledge of the negotiation process, understanding of people, grasp of your subject, creativity, and communication skills.

Signup and view all the flashcards

Negotiation Strategies

Know customer needs, recognize high initial requests, have information, practice, and having a walk-away position.

Signup and view all the flashcards

Effective Negotiation Skills

Problem analysis, active listening, verbal communication, decision making, ethical conduct, preparation, emotional control, collaboration, interpersonal skills, and problem-solving.

Signup and view all the flashcards

Ways to Become a Better Negotiator

Take the initiative, be well-prepared, smile!, use positive body language and learn to listen.

Signup and view all the flashcards

Open, inclusive language

Using language that is open and inclusive

Signup and view all the flashcards

Active Listening

Taking into consideration what the other party has to say and listening to their requests/needs/requirements.

Signup and view all the flashcards

Study Notes

  • Negotiation is a give and take decision making process involving two or more persons with different preferences.
  • Negotiation is a collection of behaviors that involve communication, marketing, psychological approaches, assertiveness, and conflict resolution.
  • Negotiation occurs to buy or sell products, to reach an agreement or to solve a problem.

Six Steps in the Negotiation Process

  • Agree to negotiate.
  • Gather points of view.
  • Focus on interests.
  • Create win-win options.
  • Evaluate options.
  • Create an agreement.

Elements of Successful Negotiation

  • Positive attitude.
  • Knowledge of the negotiation process.
  • An understanding of people.
  • Grasp of the subject.
  • Creativity.
  • Communication Skills.

Negotiation Strategies

  • Know exactly what the customer wants and/or needs.
  • Recognize that people often ask for more than they expect to get.
  • The person with the most information usually does better.
  • Practice at every opportunity.
  • Be firm on your walk-away position.

Ways to Become a Better Negotiator

  • Take initiative.
  • Be more than well. Be well prepared.
  • Use positive body language. Gestures, expressions, tone, eye-contact, and leaning towards a person can be more powerful than the words being spoken.
  • Learn to listen, and listen to learn.

Keys to Communication

  • Open, inclusive language.
  • Choosing the right words.
  • Active listening.

Open, inclusive language

  • Begin the process as soon as possible.
  • The goal is to get the process going sooner rather than later.
  • Act sooner, if possible.
  • Finding a solution that is acceptable to everyone.

Active listening

  • Listen to what the other party has to say.
  • Focus on their needs.
  • Being mindful of the situation/circumstances/need for...
  • Listen to requests/needs/requirements and consider ways to move forward.

Top Effective Negotiation Skills

  • Problem analysis.
  • Active listening.
  • Verbal communication.
  • Decision making.
  • Preparation.
  • Emotional control.
  • Collaborative skills.
  • Interpersonal skills.
  • Ethical conduct.
  • Problem solving.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

More Like This

Use Quizgecko on...
Browser
Browser