Podcast
Questions and Answers
[Blank] is a give and take decision making process involving 2 or more persons with different preferences.
[Blank] is a give and take decision making process involving 2 or more persons with different preferences.
Negotiation
Negotiation involves behaviours related to communication, marketing, psychological understanding, ______, and conflict resolution.
Negotiation involves behaviours related to communication, marketing, psychological understanding, ______, and conflict resolution.
assertiveness
We negotiate to reach an ______, buy or sell products, and to solve problems.
We negotiate to reach an ______, buy or sell products, and to solve problems.
agreement
Step 1 in the Negotiation Process is to ______ to negotiate.
Step 1 in the Negotiation Process is to ______ to negotiate.
An important early step in negotiation is to gather all ______ of view.
An important early step in negotiation is to gather all ______ of view.
After understanding points of view, a good next step is to focus on ______.
After understanding points of view, a good next step is to focus on ______.
After understanding interests, aim to Create ______ options.
After understanding interests, aim to Create ______ options.
After creating options, it is important to ______ options and then create an agreement.
After creating options, it is important to ______ options and then create an agreement.
To be successful in negation it is important to have a ______ attitude and knowledge of hte negotiation process.
To be successful in negation it is important to have a ______ attitude and knowledge of hte negotiation process.
Successful negotiators have an ______ of people, a grasp of the subject and creativity.
Successful negotiators have an ______ of people, a grasp of the subject and creativity.
[Blank] skills are an essential element of a successful negotiation.
[Blank] skills are an essential element of a successful negotiation.
A successful negotiator knows exactly what their ______ wants and/or needs.
A successful negotiator knows exactly what their ______ wants and/or needs.
It's important to recognize that people often ask for more than they ______ to get.
It's important to recognize that people often ask for more than they ______ to get.
The person with the most ______ usually does better in a negotiation.
The person with the most ______ usually does better in a negotiation.
The more you ______ at every opportunity, the more negotiation skills you will develop.
The more you ______ at every opportunity, the more negotiation skills you will develop.
Effective negotiators are always firm on their ______ position.
Effective negotiators are always firm on their ______ position.
[Blank] analysis, preparation, and emotional control are all critical negotiation skills.
[Blank] analysis, preparation, and emotional control are all critical negotiation skills.
Active ______, verbal communication, and ethical standards are a part of effective negotiation skills.
Active ______, verbal communication, and ethical standards are a part of effective negotiation skills.
Good decision making, ______ skills, and problem solving skills all boost your negotiation capabilities.
Good decision making, ______ skills, and problem solving skills all boost your negotiation capabilities.
When possible, negotiation is an opportunity to create a ______ result for all stake holders.
When possible, negotiation is an opportunity to create a ______ result for all stake holders.
Take the ______ when approaching a decision that may require negation.
Take the ______ when approaching a decision that may require negation.
A party should strive to be more than well; they should be well ______.
A party should strive to be more than well; they should be well ______.
Even during intense negation, it's important to ______ to ensure you show respect and concern for the other party.
Even during intense negation, it's important to ______ to ensure you show respect and concern for the other party.
Using ______ body language is helpful during negotiation, including gestures, expressions, and eye-contact.
Using ______ body language is helpful during negotiation, including gestures, expressions, and eye-contact.
Strive to listen to understand, and listen to ______.
Strive to listen to understand, and listen to ______.
Using open, ______ language is a successful negotiation tactic.
Using open, ______ language is a successful negotiation tactic.
A negotiator might say, "We envision a ______ that is acceptable to everyone."
A negotiator might say, "We envision a ______ that is acceptable to everyone."
It's important to use ______ to listen to requests, needs, and requirements.
It's important to use ______ to listen to requests, needs, and requirements.
A negotiator might say, "Let's ______ on what you feel is needed."
A negotiator might say, "Let's ______ on what you feel is needed."
By recognizing you are taking into consideration all view points, this confirms that you're ______ listening.
By recognizing you are taking into consideration all view points, this confirms that you're ______ listening.
Flashcards
What is negotiation?
What is negotiation?
A give and take decision making process between two or more parties.
Negotiation as a collection of behaviors
Negotiation as a collection of behaviors
A collection of behaviors involving communication, marketing, psychological tactics, assertiveness, and conflict resolution.
Why Negotiate?
Why Negotiate?
To reach an agreement, to buy or sell products, and to solve a problem.
Steps in Negotiation
Steps in Negotiation
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Elements of Successful Negotiation
Elements of Successful Negotiation
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Negotiation Strategies
Negotiation Strategies
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Effective Negotiation Skills
Effective Negotiation Skills
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Ways to Become a Better Negotiator
Ways to Become a Better Negotiator
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Open, inclusive language
Open, inclusive language
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Active Listening
Active Listening
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Study Notes
- Negotiation is a give and take decision making process involving two or more persons with different preferences.
- Negotiation is a collection of behaviors that involve communication, marketing, psychological approaches, assertiveness, and conflict resolution.
- Negotiation occurs to buy or sell products, to reach an agreement or to solve a problem.
Six Steps in the Negotiation Process
- Agree to negotiate.
- Gather points of view.
- Focus on interests.
- Create win-win options.
- Evaluate options.
- Create an agreement.
Elements of Successful Negotiation
- Positive attitude.
- Knowledge of the negotiation process.
- An understanding of people.
- Grasp of the subject.
- Creativity.
- Communication Skills.
Negotiation Strategies
- Know exactly what the customer wants and/or needs.
- Recognize that people often ask for more than they expect to get.
- The person with the most information usually does better.
- Practice at every opportunity.
- Be firm on your walk-away position.
Ways to Become a Better Negotiator
- Take initiative.
- Be more than well. Be well prepared.
- Use positive body language. Gestures, expressions, tone, eye-contact, and leaning towards a person can be more powerful than the words being spoken.
- Learn to listen, and listen to learn.
Keys to Communication
- Open, inclusive language.
- Choosing the right words.
- Active listening.
Open, inclusive language
- Begin the process as soon as possible.
- The goal is to get the process going sooner rather than later.
- Act sooner, if possible.
- Finding a solution that is acceptable to everyone.
Active listening
- Listen to what the other party has to say.
- Focus on their needs.
- Being mindful of the situation/circumstances/need for...
- Listen to requests/needs/requirements and consider ways to move forward.
Top Effective Negotiation Skills
- Problem analysis.
- Active listening.
- Verbal communication.
- Decision making.
- Preparation.
- Emotional control.
- Collaborative skills.
- Interpersonal skills.
- Ethical conduct.
- Problem solving.
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